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October 20, 2011

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FRIDAY FOCUS
Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Vice-President
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in October

Kelly Gorman
Vice President LP
PETCO

LP Program Spotlight
eBay's PROACT Team


Dec. 1 deadline
is coming!

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National Retail Federation
2011 ORC Survey

Effective Crowd Management Guidelines

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

Women in LP Caucus
Mentor Program
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Watch for our article the day after each event!


November 9

November 9, 2011
NRF-Investigator's Network Regional Meeting
Miami, FL
 

Washington State ORC ALLIANCE

 

1st Annual
Training Conference


Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA

 



Mike Cox was named Vice President of Asset Protection for Advance Auto Parts.
 

Brad Dykes was named Director of Asset Protection for Cabela's.  Throughout Brad's career, he has been successful in building strong teams that are committed to the organization's success and consistently exceeding expectations and financial plans.  Brad says that his accomplishments can be attributed to evaluating empirical data to determine optimum impact of resources, a collaborative team approach, treating individuals with respect, setting clear objectives, managing execution, and putting team goals above personal goals.  Brad's specialties are strategic planning, statistical analysis, change management, financial auditing, complex investigations, performance management, and leadership development. Brad received his MBA from The University of Memphis and his BA in Criminal Justice from University of Southern Mississippi.  Congratulations, Brad!  Well deserved!
 

Sacramento County, CA., deputies shut down BJ's Fashions for selling counterfeit merchandise and seized more than $100,000 in counterfeit merchandise.  (Source news10.net)

The counterfeit industry in Turkey was $3 billion in 2010 and will reach $6 billion this year - doubling overnight!  A Turkish newspaper recently lamented "We are a republic of fakes."  And now there's two types of fakes; those that are the cheap-low quality ones imported from China and the upscale ones of high-quality that are hard to distinguish from the original and cost several hundred dollars.  Now the government is accelerating their efforts with new laws in 2009 that tighten trademark infringement considerably.  But small merchants say the demand for brand names and their desire to survive keeps them selling the fake goods.  They're raiding shops and closing three or four stores every week but they won't ever eradicate the fakes.  One shop owner in the bazaar who was convicted for selling counterfeit handbags once in 2008 now falls back on a simple trick. "You must change three different things on a designer bag to be in the clear," he says. "If three details are different, and you don't use the actual brand logo, they cannot fine you."  But he is no cheat, he says. "I am a good Muslim. I sell fakes to my customers but I never lie about that. I never tell anybody that these are original."  With this mentality the counterfeit industry will boom forever in Turkey.  (Source guardiam.co.uk)

The U.S. deported nearly 400,000 illegal immigrants last year, and an increasing number of them 55% were convicted criminals, the highest percentage in nearly a decade, according to figures set for release Tuesday by the Department of Homeland Security.  Deportations have been on the rise for the past decade, and the 396,906 illegal immigrants deported in fiscal year 2011 is the highest number yet, according to the figures.  In the face of limited resources, we have to prioritize, and that starts with criminal offenders," John Morton, the Director of Immigration and Customs Enforcement, said. "We are making sure that people who game the system face the consequences."  (Source usatoday.com)

While ATM "skimming" is down worldwide 33% "card trapping" has become the latest scam where cards are trapped in ATM's by putting a device on the machine that uses tape, wire or thread in order to hold the card in while the criminals retrieve them using tweezers.  The PIN can be obtained through observation or by putting an overlay device on the keypad that can record PINs.  The decrease in "skimming" is because many banks have retrofitted ATMs to make it more difficult to unobtrusively attach devices to the ATM to record the card details. Banks have also added warnings to avoid ATMs that may appear to have been tampered with.  Card trapping may prove less fruitful to criminals than skimming, because the victims immediately loses their cards and are likely to quickly get in touch with their banks.  (Source csoonline.com)

Smartphones can be used to steal keystrokes from nearby keyboards.  Using an iPhone 4 and some pirate software they wrote, a team of researchers at Georgia Tech has managed to capture complete sentences from a nearby keyboard with up to 80% accuracy.  "The way we see this attack working is that you, the phone's owner, would request or be asked to download an innocuous-looking application, which doesn't ask you for the use of any suspicious phone sensors," team member Henry Carter, a PhD student in computer science and one of the paper's co-authors, explains. "Then the keyboard-detection malware is turned on, and the next time you place your phone next to the keyboard and start typing, it starts listening." (Source csoonline.com)

Portsmouth, OH Family Dollar and McDonald's retail stores hit with counterfeit currency over this past weekend.  (Source portsmouth-dailytimes.com)

"This is the deadliest case of foodborne illness in more than 25 years," Barbara Mahon, deputy branch chief of enteric disease for the CDC, told the media yesterday regarding the recent Listeria outbreak that as of Oct 19, the CDC had reported 123 illnesses and 25 deaths spanning multiple states.  While the the point of contamination has not been identified. However, evidence points to the likelihood that the contamination took place at Jensen Farms company's packing facility.  FDA reports that the packing facility's design allowed water to pool on the floor near equipment and employee walkways, and the packing facility's design makes it difficult to clean. What's more, a truck used to haul culled cantaloupes to a cattle operation was parked adjacent to the packing facility and could have introduced contamination into the facility.  (Source supermarketnews.com)

Lance Storm, the Director of Loss Prevention for Styles For Less in Southern California, has done a great job over the last 4 years since joining them and has reduced shrink by 66% and delivered the best shrink results in the company's history.

Lowe's is continuing their reorganization efforts by closing 20 stores and eliminating 2,000 jobs and is "slashing" its store-opening plans.  Cutting next years store growth by 50%+, Lowe's is regrouping.  (Source baltimoresun.com)


The Global Retail Theft Barometer

Sponsored by Checkpoint Systems


The Global Retail Theft Barometer shows a 6.6% increase globally and hits $119B with the U.S. topping the ranks of all other countries and coming in at 1.59% vs. 1.45% globally.  The study showed theft hitting its highest level since 2007.  On a worldwide basis, employee theft and fraud accounted for 35% of the loss. Customer theft, including shoplifting and organized retail crime by gangs of criminals, accounted for 43.2% of the loss.  Costing U.S. retailers $41.7B with U.S. retailers spending about $12 billion last year to prevent theft and the U.S. consumer spent $435 a year covering the shrink.  (Source cnbc.com)

The Global Retail Theft Barometer showed that even the UK has seen a 6.2% increase in shrink and now hits 1.37% and totaling $7.7 billion U.S. dollars.  Increases were seen in shoplifting and employee theft, while ORC was perceived as a significant contributor to losses for the first time.  Losses increased despite the fact that retailers spent 1bn on security measures in 2011, up from 977m last year. UK security spending as a percentage of retail sales was 0.23%.  Looking at different retail sectors, high shrinkage rates were found in the hardware, DIY and building materials sector (across Europe), while furniture, textiles and floor and window coverings were among the lowest rates.  The report showed that the average amount stolen by shoplifters was 81.90 ($129 U.S.), while dishonest employees took an average of 1,341 ($2,117 U.S.). 

Checkpoint Systems'
Vice President (Northern, Central and Eastern Europe) Neil Matthews said: "The fact that retail theft or shrinkage has increased so significantly should not be taken lightly. The sheer truth of the matter is that the actions of these people end up costing innocent families financially, which is a cost the majority of people can ill-afford in this tough economic climate."

While commentators have often blamed the recession for any increase in crime, the barometer revealed that only 29% of UK security managers thought the recession was a main cause of increased crime.  (
Source diyweek.net)

India is the world's only country where the shrink rate came down between 2010 and 2011,
according to the Global Retail Theft Barometer 2011. The achievement is commendable given that the country's shrinkage rates in the past five years have been the highest in the world.  In India, shoplifters accounted for the largest source of retail shrinkage, 47.6%, followed by employees 25.5%. Internal errors were another 18.5% of the shrinkage.  The Asia Pacific region accounted for the lowest increase in the shrink rates in the world, standing at an increase of 0.8% over last year.  Shoplifting, as a source of shrinkage, was the highest in Asia Pacific region compared to the other regions in the world and stood at 53.3%.  (Source business-standard.com)

 


 

 

 


RILA's LP Executives, Product Manufacturers and Researchers Gather
in Minneapolis to Discuss Process Driven Shrink

RILA's Asset Protection Leaders Council (APLC) kicked-off their process driven shrink initiative yesterday at Best Buy's headquarters in Minneapolis. The initiative highlights the importance of understanding the critical role operational failures play in explaining the root causes of shrink. The day began with Best Buy's AP team leading the group in a store walk and sharing their strategy for delivering better than industry average shrink results, the foundation of which is a company-wide culture of honesty, associate engagement and robust item level shrink data. Target shared how their holistic approach to shrink, including upstream partnerships and a focus on operational excellence, has improved in-stocks and sales, the customer experience, margin and payroll. Attendees also heard from Dr. Mark Barratt, a professor at Arizona State University's W.P. Carey School of Business who shared the results of his studies that suggest cycle counting may create a false impression of the status of product availability in distribution centers. The day concluded with the group setting a research agenda that will address the most pressing process-related challenges causing shrink. The event afforded attendees a unique opportunity for senior AP executives from across industry segments to discuss operational failures that cause shrink, take away key learnings on methods for driving down shrink and put ideas into action for the benefit of the entire industry.

Read tomorrow's D&D Daily for a recap of RILA's Crimes Against Business Committee meeting that is happening today at Target's Investigations Center!

For more information on RILA's Asset Protection events, visit the RILA Asset Protection webpage.
 

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Downtown Los Angeles smash and grab robbery of a Chinatown jewelry store where five men broke display counters and grabbed more $350,000 worth of high-end watches.  The "smash and grab" heist marks the first since a rash of similar robberies plagued the Jewelry District in June and July.  It appears the word got out that the Jewelry District was too hot, so now the crews have hit a store in Chinatown," said Lt. Paul Vernon in a statement. "In this case, their MO was a little different in that they were after expensive watches, not gold chains.  All five suspects were black men who wore some kind of mask over their faces or red hooded sweatshirts that shielded their faces from view. Detectives are working with the business to recover video of the robbery.  (Source ladowntownnews.com)

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Vector Security is looking to attract a high-level
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 from most parts of the US.  Click for details.

 

Job Opening

Company

Location

Origination

District Asset Protection Specialist Winn-Dixie Pensacola, FL Winn-Dixie
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening

Company

Location

Origination

District Loss Prevention Mgr Abercrombie & Fitch Houston, TX Abercrombie & Fitch
Loss Prevention Mgr Kroger Novi, MI Kroger
Loss Prevention Mgr Macy's Yonkers, NY Macy's
Loss Prevention Mgr Macy's Elmhurst, NY Macy's
Loss Prevention Mgr Sears Falls Church, VA Sears Holdings Corp
Loss Prevention Mgr Sears Rochester, NY Sears Holdings Corp
District Loss Prevention Mgr Fashion Indust Employer Miami, FL Fashion Jobs Today
Area Loss Prevention Mgr Bed Bath & Beyond New York City, NY Bed Bath & Beyond
Loss Prevention Mgr J. Crew Arden, NC J. Crew
Loss Prevention Mgr Confidential Springfield, IL Monster
Loss Prevention Mgr Bloomingdale's Aventura, FL Macy's
Mgr Assets Protection Target Minneapolis, MN Target
Loss Prevention Mgr Kmart Wilmington, DE Sears Holdings Corp
Loss Prevention Mgr Kmart Baltimore, MD Sears Holdings Corp

 

Mike Cox was named Vice President of Asset Protection for Advance Auto Parts.
Brad Dykes
was named Director of Asset Protection for Cabela's.
Kevin Larson, CFI has been named Corporate Training & Investigations Manager for Kroger.
Cynthia Malizia
has been named Regional Loss Prevention Manager at Radio Shack.

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Having a strategy or a plan about everything you do is important if you expect to win long term.  Daily victories are nothing without a long-term plan.  They fade quickly and leave the audience expecting more, which only a plan and strategy will satisfy.  So after your next victory, ask yourself what am I going to do next?

Just a thought
Gus Downing

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