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October 17, 2012 SUBSCRIBE

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University of Florida2011 National Retail Security Survey
Final Report is out


Report Authors: Richard C. Hollinger, PhD, Director and Amanda Adams, MA, Graduate Research Associate
University of Florida - Security Research Project - Department of Sociology and Criminology & Law

Based on the data collected from 101 retail chains that responded pertaining to calendar year 2011, the survey reported an average shrinkage rate equaling 1.42% (at retail) of total annual sales. This translates into a disturbingly large $35.28 billion annual loss for retailers. This year's shrinkage level of 1.42% is dramatically lower than the 1.79% observed when the NRSS study was first reported in 1991. Among the four major sources of inventory shrinkage, retailers attributed 44.2% of their company's losses to employee theft and costing $15.9B, 35.8% to shoplifting and ORC and costing $10.94B, 12.1% to administrative error and costing $4.94B, 4.9% to vendor fraud and costing $1.41B, and 5.3% to "unknown" error during the past calendar year. The survey also found the average "overall" LP budget continues its downward trend and hit an all time low of 0.42%.

This year's study reported that 22.2% of LP managers were women, which is significantly higher than the 18.8% reported in 2008, and 7.2% of LP managers were African-American, a drop from 2008's reported 8.6%. This year's report of 7.5% Latino LP managers is up from 6.9% reported in 2008. This years study reported 2.0% of LP managers were Asian-Pacific, a decrease from 2.7% reported in 2008. Each of these percentages is still less than half of the proportion which these same demographic groups represent in the overall American population.

Make sure you ask your senior loss prevention leader for the ability to read and study this invaluable report as it has remained the #1 study in our industry for the last 20 years. Click here to request the report.

Principal sponsors: ADT, Civil Demand Associates, eBay, StopLift, The Retail Equation, Sensormatic, National Retail Federation

The Food Marketing Institute's Asset Protection conference highlights Cybersecurity with former White House CIO speaking In an honest and candid overview of the emerging threats, learn how cybercriminals target businesses to steal intellectual property, steal identities, money, and otherwise leave the company empty-handed. You'll learn how to fend off the bad guys and practical steps to recover if the worst happens. The conference runs March 10-13, 2013. We at the Daily applaud Rhett Asher's team and the Asset Protection Advisory Council for broadening the scope and educational value. In an omni-channel retail world all things are becoming seamless and inevitably the services that the LP/AP industry delivers will have to be as well. (Source

Target goes to price matching - joining the ranks with all the others. For the first time, Target will offer guests the ability to match select online competitors’ prices in its stores between Nov. 1 and Dec. 16. Qualifying online retailers include,, and Pretty soon everyone will have the same price and it'll be all about what you get for just walking in the store. What a battle this holiday season. This is the first time in history it's ever been like this and the results will be interesting to see. (Source

The pricing war continues with Wal-Mart saying they'll invest $6 billion in retail pricing by 2017. The investments will be broad-based, though they will primarily be in food and consumables. With the campaign running in 31 U.S. markets that cover about 40% of the company’s food sales, the average price gap has been 17% against food competitors and 20% against health and wellness competitors. Wal-Mart expects to have more than 500 Neighborhood Markets in operation by fiscal 2016 — close to double the number it operates today — with $10 billion in sales. (Source

Mobile devices really are a whole different world for investigations - preparing for mobile forensic investigations. Your policy needs to give you the right to examine employee devices whether it's corporate-owned or brought from home. Embrace BYOD but still limit authorized devices. Train your teams in the tools. "Directors of security should be focused on talking with their teams and getting them trained on the various tools out there and what evidence can be retrieved from these devices," he says. "Try to standardize on a certain set of devices. Make sure your teams have adequate tools and training to investigate these devices. Even more importantly, make sure you have the proper policies in place from legal to allow them to investigate these devices." (Source

Tesco's - Fresh & Easy eliminates the senior loss prevention position After all the budget cuts this summer, which included cutting the LP program in half, and with the pressure Tesco has been under to show results in their U.S. division, Fresh & Easy eliminated their Director of Loss Prevention position, leaving a staff of only three LP field executives to cover over 200 stores.

Another multi-million dollar museum heist - the third this year This time they hit the Kunsthal Museum in Rotterdam, Netherlands and walked out with seven paintings, including one by Pablo Picasso, one by Henri Matisse, and two by Claude Monet. The heist, one of the largest in years in the Netherlands, comes after two other this year in Europe. The underground market is thriving and organized crime is alive and well. The next time you visit a museum don't take the security guards lightly. (Source

The 13 jurisdictions the Fed's identified are starting to see their piece of the new $2.4M federal grant for fighting the purchase and sale of counterfeit and pirated products The jurisdictions include departments in Virginia, Texas, Maryland, California, Oregon, Florida, Illinois, New York and Missouri. In the past three years, the department’s Bureau of Justice Assistance has awarded more than $10 million in grants to 34 law enforcement agencies to tackle the problem. BJA has awarded a total of $13.4 million in grants to fight IP theft. (Source

Man will serve three years in prison, pay Microsoft restitution for selling counterfeit MS Office disks A California man surrendered to federal authorities Tuesday to begin serving a 37-month prison sentence for importing more than 1,000 counterfeit Microsoft Office CD-ROMS and selling them over the internet. (Source

Dubai Police busted $6.5 Million in Counterfeit goods this year. The Anti-Economic Crime Section of the Dubai Police has registered 200 cases of counterfeit products worth $6.5 million since the beginning of the current year. During a Press conference on Tuesday, Major Rashid Mohammed Saleh, Deputy Director of the section, said that the Dubai Police have exerted maximum efforts to combat counterfeit products and piracy. He said that in September, the police received information about an Asian man who possessed large quantities of fake HP printer cartridges in his flat, shop and warehouse. According to the information, the suspect placed fake stickers of the brand on the cartridges and then sold it at cheap prices. The police raided his flat and seized 30,000 pieces of cartridges worth. $327,000.96. (Source

Modesto California Man Sentenced to 4 years in Prison for Counterfeit Media Conspiracy. Mariano Vega Hernandez, 25, of Modesto, was sentenced on Monday by Chief United States District Judge Anthony W Ishii to three years and 10 months in prison for conspiring to traffic in counterfeit media, United States Attorney Benjamin B Wagner announced. According to court documents, between April 2011 and July 25, 2011, Hernandez conspired with others to manufacture counterfeit DVDs in the garage of a co-defendant’s residence in Modesto. Hernandez was paid for manufacturing the DVDs and operating a warehouse in Modesto that was used as a storage and distribution area for the DVDs. Hernandez supplied thousands of counterfeit music CDs and motion picture DVDs to individuals that came to the Modesto warehouse for ultimate resale to the public. (Source

Washington man sentenced to nearly 6 years for counterfeit credit cards. Tigran Khachatrian of California received a sentence of 70 months in prison for stealing credit card information and manufacturing counterfeit cards with information he obtained from working at a Gas Station. Khachatrian was apprehended with 250 credit cards, fake ids and gift cards, police also recovered a laptop and digital camera used in making the fraudulent identifications. (Source

Click here to view video
Owner of American Pawn in Florida takes away the suspect’s gun, shoots suspect. North Miami pawn broker was lucky that he escaped without a scratch, approached by an armed suspect, he managed to take the hand gun away from the suspect, but the fight for the weapon continued outside the store. The suspect charged the owner and was shot, then fled the scene. The suspect was later apprehended with the help of K-9 and search helicopters. (Source

Sam’s Club offering a $10,000 Reward for information on attempted armed robbery in Chicago. On May 5th at 2 am the Evergreen Sam’s Club was held-up by 3 suspects with automatic weapons, following the overnight crew Associates into the store following their lunch break. The Associates were being gathered by the suspects, but one managed to run away, causing the suspects to panic and leave the store empty handed. (Source

Click here to view videoOverland Park police asked for help in identifying the thieves who stole nearly $500,000 of jewelry during a smash-and-grab from Noble House Jewelry store. In the video, one burglar pulls a purple covering off a display case and smashes the glass with a crow bar. Meanwhile, another thief is grabbing items from displays around the store and stuffs the items into a white sack. (Source

Interesting question posed in the UK, What are your rights if you are a victim in a Store Robbery, and is the store liable for your loss? Found in the wrong place at the wrong time may not be the answer you are looking for if you are the innocent victim shopping in a store during a robbery. (Source

Philadelphia area Police seek suspect in Rite Aid armed robbery. Three Rite Aid employees were preparing to close the store when a lone gunman, who appeared to be a white male, entered the store with a long barrel, dark-colored revolver. The suspect ordered the three employees to the office and removed a quantity of cash before escaping on foot. No vehicle was seen leaving the scene. There were no customers in the store at the time of the robbery, and no one was injured. (Source

Son of local business owner charged in burglary of father’s electronics store. Billy Dale Azbell, the son of the man who owns Azbell Communications, in Waco, has been charged in connection with a break-in that was discovered after fire broke out at the family business in early October. Azbell was ordered held on $5,000 bond, charged with burglary of a building. He also is being held on a motion to revoke probation for a possession of methamphetamine charge without bond. Firefighters were sent at about 3:30 a.m. Oct. 1 to the business in the 1800 block of Speight where they found a fire burning at the back of the building. The next day Waco fire marshals announced the fire had been intentionally set in an attempt to cover up a burglary. (Source

Facebook posting solves shoplifting case in Buffalo A suspect stole a Playstation on Monday this week and later that night they had their suspect. (Source

Man charged in armed robbery of Zales jewelry store in Houston A man is charged in a jewelry store heist in which he brandished a gun and got away with hundreds of thousands of dollars' worth of valuables just two days before his birthday. On October 2, Crime Stoppers received a tip in which the caller stated the suspect looked like Keith Wayne Johnson. (Source

Gresham. OR police investigate Kay Jewelers store robbery Police don't know the value of the merchandise taken and they're reviewing surveillance video in the hope of identifying a suspect. (Source

Vans / 7 for all mankind / Splendid / Ella Moss - one company multiple brands in Los Angeles is still looking for a new Director of Loss Prevention And the HR executive has been busy on LinkedIn.

Washington State ORC Alliance Annual Training Conference - Burien, Washington - October 18, 2012 - Click here to register


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Old Navy and National Center for Missing & Exploited Children Make Child Safety a Priority

From September 13 through September 16, Old Navy partnered with the National Center for Missing & Exploited Children (NCMEC) and the Canadian Centre for Child Protection for a child safety event with a goal of helping families make their children safer in the stores and at home. More than 600,000 free kids safety kits were distributed to Old Navy families containing child IDs, safety tips for children of all ages, and ideas for how to talk to children about safety. Additionally, the event allowed customers to receive a 10 percent discount by donating $5 or more, raising more than $380,000 for child safety.

The National Center is grateful for how fully Old Navy embraced our mission of child safety, engaging every store in the Old Navy fleet in the event. Together we were able to reach families nationwide and in Canada with potentially life-saving information. Customers even had opportunities to learn about safety in their communities from local law enforcement, military and other local heroes who were invited to attend the event’s in-store safety fair.

John Walsh, host of "America’s Most Wanted" and co-founder of NCMEC, was our partner in promoting the event and you can see his message to customers at

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Theft ring of six teenagers busted in Pearland, TX Six teenagers were arrested outside a west Pearland retailer on felony charges of theft and engaging in an organized criminal activity after Pearland Police foiled an alleged shoplifting ring. All six suspects were charged with felony charges of Theft and Engaging in Organized Criminal Activity – a Third Degree Felony. (Source

Car stop leads to car filled with stolen merchandise from Pac Sun, Adidas and J Crew in Vacaville, CA A car stopped by Vacaville police Tuesday evening led to the arrests of two shoplifting suspects and the recovery of clothing authorities said was stolen from local businesses, as well as the discovery of stolen cell phones and stolen checks. As of press time, authorities were still in the process of identifying the suspected stolen property and the stores it is believed to have been taken from. A dollar amount was not available. (Source

The  Metropolitan Security Council of Greater New York

Our next meeting is Wednesday, October 24th, 2012 @ 12:00 PM

R.S.V.P is required -
Location: Koenig's Restaurant
86 South Tyson Avenue - Floral Park, NY 11001
LIRR Floral Park Station - Just Walk Down The Stairs
Banquet Room is located on the second floor of Koenig’s

Retailers Large or Small● Loss Prevention Executives ● Security & Investigation Companies● SPIN Members● SCAN Members● InfraGard Members● ASIS Members

CPE Members● LICFE Members● NYCFE Members● ALDONYS Members
● SPI Members & ALL Law Enforcement Agencies

PAID MEMBERS are FREE. For all others, the fee is still only $40.00, payable via PayPal on our Web site, or by cash or check at the door.

Our meeting will be presented by: NYS Senator Lee M. Zeldin, Chairman of the Senate Consumer Protection Committee. Senator Zeldin will be updating us on his fight against ORGANIZED RETAIL CRIME.

The State Senate passed a package of five bills (S.6956-A, S.6958-C, S.6954-B, S.6957-B, and S.7370) introduced by Senator Zeldin. We certainly appreciate the work done by Senator Lee M. Zeldin on this issue.

Also presenting on Organized Retail Crime will be: TJ Flynn, CFI. TJ is the Investigations Sr. Manager J.C. Penney. TJ will give a presentation on "Interviewing ORC Subjects". TJ will also show a video that JCP has put together called, "Organized Retail Crime on Patrol." It is an 8 minute training video for Law Enforcement use to educate patrol officers to the understanding of ORC.

Do you have an ORC case to share? Publishing it educates the LP & retail community
which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

Thought Challenge

ASIS FoundationAre you a student working on your associate's, bachelor's, or master's degree? Do you know a student who is? The ASIS Council on Academic Programs is holding their International Student Writing Competition and here's your chance to get involved! The competition rewards students who write an academic paper between 3,000 to 6,000 words on one of six topics relevant to the security and asset protection field. The graduate winner receives $1,500 and the undergraduate winner receives $1,000. In addition, both winners receive complimentary registration to either the ASIS International 59th Annual Seminar and Exhibits in Chicago, IL or one ASIS International global conference in 2013. Two students will win Honorable Mention awards of $500.

Submissions are due by December 14. For more details, or to download the application, visit the
ASIS website. If you have further questions, contact Barbara Buzzell, ASIS Foundation Manager.

If you're involved with your local university and know of students in the LP field, please pass this on. Let's show them how the retail LP industry can respond!

Submit Your Thought Challenge and You Could Win $5K

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Dept Mgr Store LP & Safety Lowe's Huntersville, NC Lowe's
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Dept Mgr Store LP & Safety Lowe's Palm Desert, CA Lowe's
Market AP Mgr Walmart Sioux Falls, SD Walmart
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Asset Protection Mgr Sam's G1 San Antonio, TX Walmart
AP Mgr in Training Walmart Los Lunas, NM Walmart
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DC Loss Prevention Mgr Harbor Freight Tools Moreno Valley, CA Monster
Retail LP Mgr Carson's Chicago Ridge, IL The Bon-Ton Stores, Inc.
Loss Prevention Mgr Sears Chicago, IL Sears Holdings Corp.
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10 Job Interview Myths Debunked You probably get a little nervous before you go into a job interview. Even if you've copiously prepped, you figure the interviewer will hold all the cards. She knows everything about her company and the job you want, and she's got a vision of the perfect employee that doesn't exactly describe you. According to Los Angeles career and executive coach David Couper, this isn't so. (The truth)

3 Resume Elements to Land an Interview Your resume is a critical part of the job search because it is often the one thing standing between you and an interview. Tailor your resume for each job you apply for, using your skills, experience, and education to show your qualifications for the position. Here are three basic sections to include on any resume. (Stand out)
5 Reasons People Fail (& What to Do Instead) Why do some people achieve their goals while others fail? I believe it's because successful people manage to overcome five barriers that, in many cases, guarantee failure. These barriers to success are easy to overcome, but only when you know they're there. Here are those barriers and how to overcome them. (Your fears)

How to Deal With 3 Breeds of Bad Bosses If you and your boss disagree over a course of action but share a solid working relationship, you might be able to respectfully make your case by presenting data and engaging your boss in debate. However what if your problem with your boss is more serious, resulting from repeated clashes rather than a onetime disagreement? What if you work for a bad boss? (Take the initiative)

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Flexibility and molding to the environment you're in is the first step towards integration and inclusion. In order to be absolutely effective, an executive must first become one with their surroundings and mold to what it is as opposed to expecting them to mold to you. Seeing and hearing those subtle differences is the key and changing to it becomes the objective. Once modified, you then have the freedom to influence change and make a difference.

Just a Thought,
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