Viewing on a mobile device? click here for our mobile version






October 13, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
            The LP industry's interactive daily e-mail column where YOU can make postings

Regional LP Mgr Ann Taylor West Coast Ann Inc.

Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in October

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Dec. 1 deadline
is coming!

Write your
Thought Challenge

Know about an event we should feature here?
Let us know.

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

Women in LP Caucus
Mentor Program
Register Here

Watch for our article the day after each event!

October 19, 2011
NRF-Investigator's Network Meeting
McLean, VA

November 9

November 9, 2011
NRF-Investigator's Network Regional Meeting
Miami, FL
Miami, FL

Albuquerque Retail Assets Protection Association (ARAPA)

is hosting their

2nd Annual
Southwest ORC Conference

Albuquerque Convention Center

October 13, 2011

and the cost is free

Additional information including conference topics can be found at the
link below



Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA


Cindy Hudson has been promoted to Vice President of Field Asset Protection for Target Stores. 

Insurance rates for couriers carrying the new iPhone 4S are increasing as the fear of hijacking increases.  The insurance experts are advising distributers of the smartphone to cover themselves with a quality Goods in Transit (GiT) insurance policy, as the coveted item is so highly priced.  It has been reported prototypes of the iPhone 4S (previously assumed iPhone 5) have already been 'lost' which is a worrying preview to how thieves will target the final product. The items are small and couriers are expected to take full advantage of this by hauling hundreds of the products at a time.  'The threat of courier hijacking and theft always goes up over the winter period. The release of the new iPhone will further raise that threat level," according to QuotMeToday.  (Source

BlackBerry users around the world have expressed immense frustration that at an outage has paralyzed their mobile email, internet and BlackBerry Messenger (BBM) services for almost two days.  Users and IT analysts have said they were "stunned" that there was apparently no successful failover system in place to restore the services quickly.  (Source

A complete transformation of the customer experience over the next three years will occur at clothing and department stores. Store personnel will be able to greet shoppers with their device, access purchase history, help customers accessorize, and even walk around as a personal shopper and check out the consumer all from the same device."  In table-service restaurants, customers will be able to place their own orders on devices at the table as well as access games and other entertainment, and servers can use these devices as well instead of fixed POS terminals.  By 2015, over 2.7 million tablets a year will be shipped for use in North American retail and hospitality, an increase of 450%. Specialty retailers will deploy nearly half of all tablets shipped to retail.  (Source

There's a growing sense among IT security practitioners that they are outgunned by hackers who have automated their attacks.  That's one of the big takeaways from a survey security vendor RedSeal recently conducted with 1,967 professionals at the recent Cisco Live and Black Hat USA conferences.  (Source

100 members of Organization United for Respect at Walmart (OUR Walmart) marched on the retailers headquarters and said they assembled so as to "offer solutions for improving the company's ailing U.S. store operations," on the same day of the company's annual investor conference and were turned away.  (Source

Safeway 3Q reports same store sales up 1.5% and revenue up 7%

Eight killed at Salon Meritage, an upscale salon just blocks from the beach in Seal Beach, CA where the gunman's ex-wife worked.  Locked in a heavy custody battle for their son, the gunman just went in and started shooting.  It was the worst mass shooting in Orange County history since July 12, 1976.  Police arrested 42-year-old Scott Dekraai about a half-mile from the scene.  (Source Associated Press)

Sears is proposing to license its Craftsman tool, Kenmore appliance and DieHard battery brands, according to Bloomberg.  As part of our strategy to grow the value of our proprietary brands, we evaluate all avenues including extending the brands into new markets and categories," Sears said in a statement provided to The Associated Press. "As part of that evaluation, we consider a variety of partnership structures and consider both agency based and direct licensing relationships."  (Source Associated Press)


Holiday Sales Bring Holiday Crowds


Holiday retail sales for 2011 are expected to increase 2.8% to $465.6 billion and while this may be promising news, the growth is modest in comparison to last year. As part of the holiday season, many retailers will be rolling out with special events and big promotions to attract bargain hunters and their shopping dollars.

Consumers expect special events and promotional sales at retail stores and shopping centers especially during the holiday season. Trends indicate these events will continue in the future. For a third consecutive year, NRF is issuing its Effective Crowd Management Guidelines report.

The guidelines have been updated and this year include information on flash mobs and criminal flash mobs (multiple offender crimes), as this phenomenon has begun to significantly impact retailers.

Download the Effective Crowd Management Guidelines



Vector Security is looking to attract a high-level
 Network Sales Engineer to join their National
 Accounts Division.  The position can be managed
 from most parts of the US.  Click for details.





The 81,000 cans of Baby formula seizure of 2007 ends up with jail time The Kaloti brothers plead guilty to tax and conspiracy counts and one brother will plead guilty to knowingly receiving stolen baby formula after 81,000 cans of stolen baby formula were seized four years ago in their Waukesha County warehouse.  Federal prosecutors laid out a complicated scheme in which the brothers hid millions generated by their grocery distribution company and a hotel they owned using secret bank accounts and secondary computer systems.  They also paid illegal immigrants in cash to sort and re-label baby formula and to iron the brothers' clothes and wash their cars.  The case went public in February 2007 when FBI and IRS agents raided the Kaloti warehouse in New Berlin and seized, among other things, more than 81,000 cans of suspected stolen formula. A battle followed in court between the Kalotis and the government over the formula. As part of the plea agreement, the Kalotis have agreed to forfeit the infant formula to authorities.  The seizure of baby formula from the warehouse in February 2007 highlighted a lucrative and sometimes illegal trade in formula sometimes called "liquid gold" because of its value. Thieves will steal the formula, strip it of price tags and other markings and then sell it to other stores that often sell it in exchange for government food aid vouchers.  In an affidavit to search the Kaloti warehouse in 2007, investigators alleged that Kaloti Enterprises reached across state lines to take in
$4 million in suspected stolen baby formula in one year.  Isaac Kaloti admitted to receiving $5,000 worth of stolen formula in May 2005. No other details were provided. Russ Kaloti was not charged in that count.  Under the sentencing guidelines, the brothers who both live in Brookfield each face a minimum of three years in prison, but prosecutors agreed to recommend 30 months behind bars for each and allow the terms to be "staggered" so one brother is always out to run the business.  The maximum penalty on the stolen infant formula charge is
10 years in prison and a $250,000 fine; on the conspiracy charge, five years' imprisonment and a $250,000 fine; and on the 2005 tax charges, three years' imprisonment and a $100,000 fine, according to the office. As part of the plea agreement, the brothers agreed to pay back taxes, a penalty and interest.  U.S. District Judge J.P. Stadtmueller will have the final say on sentencing. No court dates have been set.  (

Macy's Security guard spots two Romanian con-artists slight of hand short change scam artists that may have been working the country Busted in Albuquerque by their Organized Crime Unit, says the suspects were short-changing store clerks around the country hitting a half-dozen states. They got word from Nevada to be on the lookout for a blue BMW with Maryland plates. A security guard from the Coronado Macy's spotted it and called APD. The suspects are now in the custody of Homeland Security. Police are not releasing their names because they say this is an active investigation and the men may be involved in other crimes.  Police say the pair had their M.O. down like the con-artists from the movie, The Grifters, working what's known as a slight of hand or a short change scam.  Police say in this case the men would buy high-dollar items and give the clerks big bills. They would then ask for the money back to double check the amount, but then stealthily pocket some of the cash before handing the money back to the clerk. The suspects would then go to another store and return the merchandise.   (Source

Operation Booster in South Florida leads to several arrests of an ORC ring targeting Wal-Mart and Target stores.  Freddy Rodriguez was the sixth suspect arrested in the multiagency law enforcement operation that nabbed a ring of shoplifting suspects preying on the stores. He faces 24 charges, including racketeering and grand theft.
Police said the thieves would shop at the stores and legitimately make purchases, but after taking the items to their cars, they would return to the stores, pick out the same items and, armed with their initial receipts, bypass the registers and walk out with the stolen goods.  Investigators said a man named Marlon Suarez was the ringleader and paid the shoplifters $60 per store. Hitting an average of four stores per night, the shoplifters made about $240 per night three or four times a week, police said.  The shoplifting ring was so lucrative that the thieves had to rent a storage unit to hold all the stolen merchandise. More than 1,400 items were sold on eBay, netting more than $145,000  Police said Suarez's girlfriend, Nancy Outerino, was the money manager, selling the merchandise on eBay and then cashing the checks. But when Local 10 showed up at her home, her family didn't know why.  "Did you know she sold stolen property on eBay?" Local 10's Todd Tongen asked a man who said he is Outerino's son.  "No. You guys can get out of here," he said.  Outerino's attorney released a statement saying, "Just because Nancy Outerino's name is on the eBay account doesn't mean she participated in selling stolen goods."  Both Walmart's and Target's loss prevention departments were involved in the investigation, and they have surveillance video. Scams like this are one of the reasons other stores, such as Home Depot and Brandsmart, have a worker sign customers' receipts when they leave, so they cannot use them again.

Follow up to last weeks "Operation Swiper" the largest ID theft ring busted in U.S. history.  Of the 111 indicted, 86 are now in custody and 25 remain at large.  More than 90 of the defendants have been charged in five indictments charging 784 pattern acts with, among other crimes, Enterprise Corruption under New York.  The indictments charge that Imran Khan, Ali Khweiss, Anthony Martin, Sanjay (a.k.a. Rocky) Deowsarran and Amar Singh were "bosses" of criminal enterprises and received the necessary raw material lists of credit card account numbers and various blank credit cards. The materials were alleged to have come from overseas unknown individuals in such places as Russia, Libya, Lebanon and China or from statewide suppliers, such as "skimmers" (individuals who worked in a restaurant or bar, retail store or financial institution and used a skimming device to swipe a consumer's credit card information) or "Internet suppliers" (who obtained credit card accounts through illegal websites).  The boss then allegedly sent the stolen account numbers to a "manufacturer" who re-encoded the information onto the magnetic strips of blank credit cards using a "reverse" skimming device. The manufacturer was also allegedly responsible for putting the written four security numbers on the front of a credit card, as well as the seven security numbers on the back, as well as writing and embossing the account number on the credit card.  Once the forged credit cards were completed, the items were distributed to the criminal enterprise's "shopping crews," which consisted of "crew leaders" and "shoppers." Crew leaders allegedly supplied the fraudulent items to the shoppers and oversaw their planned shopping expeditions throughout New York and the U.S.  Among the local malls targeted by the shoppers were the Queens Center Mall, the Westchester Mall, the Americana Mall, the Roosevelt Field Mall, the Walt Whitman Mall and the Smithtown Mall.  According to the charges, aiding the shoppers were collusive store owners or employees who worked within a particular retail store where the shoppers were making their purchases or in a bank where they had access to cardholder information and could check the information for high-value targets and/or steal credit card information from the available files.    Sometimes, it is alleged, a fraud ring would employ an "impersonator," an individual who contacted financial institutions or retail stores and impersonated the true cardholder and made inquires in order to check the viability of the credit. Also employed were "bust out crews," individuals who used the skimmed information of another member of the criminal enterprise to make thousands of dollars in purchases.  Once a shopper purchased high-end merchandise with forged credit cards, the merchandise was turned over to the crew leader who, in turn, gave the merchandise to the boss of the operation. The boss would then allegedly contact a "fence" such as Fnu Gustawian, Kah Sheng Poh, Allen Lam or Benny Ahoo Ahdoot and sell the merchandise to the fence at a discounted price. The fence, in turn, would then allegedly offer the merchandise for re-sale to the public.  (Source

Share Your Thoughts



Job Opening




District Asset Protection Specialist Winn-Dixie Pensacola, FL Winn-Dixie
Sr. Manager of AP Safety Winn-Dixie Jacksonville, FL Winn-Dixie
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Market Asset Protection Wal-Mart Lafayette, LA Wal-Mart
Loss Prevention Mgr Sears North Riverside, IL Sears Holdings Corp
Loss Prevention Mgr Sears Hato Rey, PR Sears Holdings Corp
Regional AP Mgr Dollar Tree Albany, NY SnagAJob
District LP Mgr Quality Food Centers Bothell, WA CareerBuilder
Regional AP Mgr Victoria's Secret Detroit, MI Limited Brands
Loss Prevention Mgr Sears Charleston, WV Sears Holdings Corp
Mgr Security, Fire Safety/Parking Stouffville Hospital Markham, ON, Canada Workopolis
Loss Prevention Mgr NAPA Auto Parts Fontana, CA NAPA Auto Parts
Loss Prevention Mgr Sears Staten Island, NY Sears Holdings Corp
District Loss Prevention Mgr Kmart Philadelphia, PA Sears Holdings Corp
Regional Loss Prevention Mgr GNC Dallas, TX GNC
Area Loss Prevention Mgr Ross Stores Pleasanton, CA Ross Stores
Loss Prevention Mgr Kmart Terre Haute, IN Sears Holdings Corp
Loss Prevention Mgr Macy's Ft. Lauderdale, FL Macy's
Loss Prevention Mgr Macy's Hillsboro, OR Macy's
Loss Prevention Mgr Macy's Old Hickory Jackson, TN Macy's
Loss Prevention Mgr Macy's Florence Mall Florence, KY Macy's
Store LP and Safety Mgr Lowes New Iberia, LA Lowes
Store LP and Safety Mgr Lowes Norcross, GA Lowes


Cindy Hudson has been promoted to Vice President of Field Asset Protection for Target Stores. 
Scott Tranum
was named Senior Manager Supply Chain Asset Protection for Polo Ralph Lauren.

Post Your New Job or Promotion! Click Here


The retail environment changes every day and staying in tune with the ebb and flow of it is critical, especially if you want to reach the top of your field.  There's much to say about job security and staying with one company most of your career.  But if you truly want to reach the top, you've got to be willing to sacrifice, move, and take a risk.  And as you can see from the list above retail is a volatile space, but if you keep your eyes open, listen to what's going on around you, take advantage of certain situations, and time it right you'll be able to navigate your way.

Just a Thought
Gus Downing

Post Your Tip or Advice! Click Here

SUBSCRIBESU  update account /      change e-mail /      /        FEEDBACK      -          ADVERTISE WITH THE DAILY