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October 9, 2012 SUBSCRIBE

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Chris Rathgeb

Chris Rathgeb
was promoted to Senior Director for Loss Prevention/Operations/Safety for The Paradies Shops in Atlanta. Chris has been with The Paradies Shops for the past 12 years, most recently holding the position of Regional Director Loss Prevention/Operations. Prior to joining with The Paradies Shops, Chris was a Regional Loss Prevention Manager at HMSHost and before that, Chris worked at Famous Barr as a Loss Prevention Manager. Congrats Chris!

Dallas police chief says so far they've shut down 70 fencing operations this year using the ORC law passed in 2008 and their goal is to shut down 100 this year! With Dallas showing shoplifting incidents down this year and the Dallas Morning News claiming yesterday it was the change in not responding to the under $50 thefts, the Dallas Chief yesterday spoke to City Council in this taped video - A MUST WATCH! He claims they've cracked down on retail thieves and busted 30% more and using the 2008 ORC law they established a new major crime unit that has focused on fencing operations and have busted 70 of them this year alone with 100 as their objective. (Source

Tractor-trailers are "like a bank on wheels and one person is in charge" and the key to combating the 30B annual cargo theft problem is concentrating on the driver according to David Shillingford, president of Verisk Crime Analytics, a national information-sharing system designed to combat cargo theft. Because so much of cargo safety depends on the driver of the load, the risk managers of companies moving high-risk freight need to do scrupulous pre-employment screening and a background check. "It’s an industry where the average driver pay is $40,000-$50,000 and he’s moving a load of several million dollars." Trucking cargo thefts amount to $30 billion a year, according to a 2010 estimate by the FBI, and they’re rising. In fact in the second quarter of this year, cargo theft incidents rose 22% over the same quarter of 2011, data provider CargoNet found. (Source

Kmart and Sears expect this year's holiday shopping season to be the busiest since 2007 and sales to increase by 3.3%. They've eliminated layaway service fees, starting a layaway home-delivery service and added new in-store mobile features around the country. Five hundred Sears and Kmart stores are also having staff carry tablets with special shopping applications for checking available inventory, accessing product information and videos, and selling merchandise available in stores or online. (Source

Sears expects $446.5 million in proceeds from spinoff of its Hometown and Outlet stores. Aside from the separation of the Hometown, Outlet and some hardware stores, the company announced in May that it would spin off a stake in its Canada division. Of special note is a former LP executive is one of the senior executives at Sears Hometown. (Source Associated Press)

Cyberattacks in U.S. cost an average $8.9 million annually to clean up According to a survey of 56 corporate and governmental organizations conducted by the Ponemon Institute, the average amount they paid for all the costs associated with cyberattacks was $8.9 million during the past year. Up 6% from last year. (Source

Malware purveyors are now primarily in the mass-distribution business & they're now extracting the valuable data in REAL TIME 92% of all malware is now mass-produced and using real-time extraction. Meaning if you get hit they're hitting you within minutes! The tool of choice is banking Trojans that look for banking data that can be used to make fraudulent charges. And the delivery of choice is the tried and trusted phishing emails claiming to be just about anything you might trust. (Source

Diabetes test strips a big business for the international black market A Boynton Beach, Florida businessman is facing prison for a fake diabetes supply scheme spanning three countries. Another, this time a North Palm Beach, Florida man, sentenced to a stint in federal prison for his role in the black market for diabetic test strips. And in Louisville, Ky., a tractor trailer was hijacked recently for its $4M cargo of pallets loaded with boxes of test strips. At a buck a strip, with some people needing three to ten a day, the cost quickly adds up and is out of reach for many. So the black market has popped up with counterfeiting and outright theft becoming a real problem around the globe. And it's all online with one internet sales guru saying "if you can’t make money on the Internet selling diabetic test strips online, you definitely need to just shut off your Internet connection, stick to the real world, and stay away from the Internet." (Source

Municipal budgets are under scrutiny nation wide with many questioning the "drain of police resources perpetuated by retail thefts." We've already seen what happened in Dallas this year with the under $50 thefts and now Lower Nazareth Township in Pennsylvania is questioning why it takes 90 minutes for an officer to handle a retail theft incident. Not that Lower Nazareth is a huge city but look at what might be becoming a trend, especially with tighter city and state budgets. (Source

Warehouse workers at Walmart in Chicago reach a deal, the strike is over. Roadlink Workforce Solution, the employer of the nonunion workers who staff the Walmart facility in Elwood reached a deal with the employees. Roadlink agreed to install ventilation fans, provide shin guards for leg protection against injuries and stop any potential retaliation against employees who protest poor working conditions. (Source

6 Arrested In Tractor Trailer Cargo Theft Ring Tennessee Highway Patrol Criminal Investigations Division (THP-CID), along with the Marion County Sheriff’s Department, charged six individuals on Monday for an elaborate scheme of allegedly stealing tractor trailer loads of cargo worth $1.8 million over the last two years. Hauling loads of scrap metal from a company in Ashland City, TN to South Pittsburg. The two truck drivers allegedly devised a scheme in which they would pay off security guards at one plant and workers at another, and then divert the loads to Dodson Scrap Metal Yard in Whitwell. (Source

Walgreens robbers get stopped by train and busted in Fort Lauderdale after third robbery Hitting the 99 Cents store on Sept. 29 saying they had a gun with one actually pretending to be a witness and leaving a statement with the police. They then hit a CVS on Oct 2 but the gun they pointed was really a cell phone that the employees saw and chased them away. Hours later they hit a Walgreens store using the same gun-in-the-pants tactic again and got their loot. But in their getaway cops saw them stopped by a train. (Source

Shopper gets shot by ricochet bullet in Regency Square Mall in Henrico, VA Police are looking for a man who fired a gun inside a Henrico County mall and sent dozens of customers fleeing. Investigators also are looking for a second man who is believed to have argued with the gunman before the shot was fired. Police say the suspect fired one shot in a hallway outside public restrooms near the food court in the Regency Square mall. (Source (Source

Identity theft on the rise in the Bristol, TN - Tri-Cities area Every time you swipe your credit or debit card you could be the next victim of identity theft, a problem that is on the rise in the Tri-Cities. The Bristol, Tenn. Police Department says they handle these types of cases on a daily basis. (Source

UK shoplifter stabs policewoman with hypodermic needle after telling her he was HIV positive and gets three years in prison The incident was the third time Polish shoplifter Grzegorz Pajak, 28, had brandished a hypodermic needle when caught stealing, and the fourth time he had used his HIV status as 'a weapon,' a court heard. The prolific shoplifter has been before the courts 27 times. (Source

Best Buy in Opelika, Alabama robbed of $70,000 of Apple electronics. The rear loading door of the store had been forced open around 6:25 am. By the time police arrived, thieves had broken into a security case and removed $70,000 worth of iPads and MacBook Pro computers. (Source

Pair of Michigan bad check writers arrested for $20,000 in thefts. Danielle Parnell and Leroy Owens have been arrested, but Police believe they were just part of an operation that goes as far back as 1991. Parnell and Owens purchased items with stolen checks and fake identification, then sold the merchandise out of a tire store known for fencing stolen goods. Police give part of the blame to retailers who have lazed policies on check acceptance. (Source

Three in custody after Chicago area jewelry store robbery. The heist occurred at the Bryn Mawr Jewelry Company on the Far North Side. Store employees were found tied up, after police got a call from a neighboring business owner who thought something was wrong. Police worked quickly to solve the crime. The robbery occurred at 1 pm and by 3 pm the suspects were in custody. Police recovered the merchandise, and no one was injured. (Source

Two Petland stores in Texas burglarized, nine puppies stolen. Two thieves smashed out the front door glass of two separate Petland locations to steal puppies. Using suitcases and laundry baskets, the puppies were gathered from their cages and whisked away. (Source

Nash Finch, a publically traded wholesaler food distributor, Dir. of LP position still open in Minneapolis
And they're having a difficult time filling it. With their first pick Mike Rackley joining the Apollo Group - who owns the University of Phoenix and a number of other private institutions dedicated to higher education programs for working adults.

Hudson's Bay Company in Toronto is moving their IT services group to St. Louis and eliminating over 150 jobs in Toronto. They also own Lord N Taylor in the States and must have U.S. growth plans to move their IT services group to the U.S. Stay tuned here!

Still no word on who the new Director of LP is at Pep Boys

Quarterly Same Store Sales Results

Destination Maternity Q4 up 2.7% with sales down less than 1%
Tuesday Morning Q1 up 1.7% with sales almost flat

8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL


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eBay Marketplace Supports Breast Cancer Awareness Efforts Throughout October

eBay Giving Works foundation support breast cancer awareness month in October by offering daily deals that helps save countless lives and Consumers can join the fight by buying, selling or donating. eBay is making it easy to help raise a lot for a good cause by giving a little. Throughout October, National Breast Cancer Awareness Month, eBay is inviting consumers to join the fight against breast cancer by pledging their support to sell, buy or donate through eBay Giving Works or contribute in several other ways. Consumers everywhere are invited to “make it pink,” and they can participate in the following ways: Buy select items on eBay. Go to our Make it Pink page to purchase items that support the important life-saving work of nonprofits such as Bright Pink, Avon Foundation, Runway Relief for CFDA Fashion Targets Breast Cancer, City of Hope, and Susan G. Komen for the Cure. Items include special ‘pink’ deals and one-of-a-kind memorabilia—and experiences—from celebrities including LeAnn Rimes, Bubba Watson and more. Get social. Visit us on Facebook and participate in eBay Giving Works’ Hope Chest campaign, which provides both information about breast cancer prevention and a means of engaging with our featured nonprofits. Each action taken will result in a $1 donation (up to $20,000) to our Hope Chest nonprofit partners. eBay makes it easy to give to the causes close to your heart. Make it Pink on eBay! Click here for full article.

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ORC News - Sponsored by Universal Survellience Systems
Organized Retail Crime gang in Jackson County, Florida uncovered during stolen car traffic stop Jackson County’s involvement began when deputies pulled over a Chevy Equinox on Interstate 10 which fit the description of one that had been stolen in the Central Florida community of Apopka. When the local officers looked inside the vehicle, they found jewelry and other items suspected to have been stolen in this and/or other regions of the state. According to a press release from the Washington County Sheriff’s Office, Driggers, of Westville, has now also been charged there with dealing in stolen property, burglary of a dwelling and grand theft. Two other men have been arrested in the multi-agency investigation, and authorities are seeking a fourth. Washington County also pieced together the suspects’ alleged involvement in residential burglaries in nearby Holmes County as well as sales of stolen property and shoplifting as far away as Central Florida, according to the release. Investigators with that agency report that they were able to recover thousands of dollars worth of stolen property. The following individual is currently at large and is being actively sought at the time of this release: Terry Neal Cain, 26-year-old white male of Vernon, FL, Burglary of a Dwelling, Grant Theft. (Source (Source

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Thought Challenge

When the Cake Doesn’t Rise

by Laura Metrick
Sr. Manager, Assets Protection

They say cooking is an art, but baking is a science. Everyone has their own take on recipes – for example, spaghetti sauce. Some people add mushrooms, others add sausage. It just depends on the cook. Baking is different. If you don’t follow the recipe, the cake won’t rise. When it comes to safety, following a process is the same thing.

In most businesses there are policies and procedures in place to encourage safety in the workplace. For instance, one of the most common and expensive of all injuries is strains and sprains caused by improper lifting. It doesn’t matter if you’re a retailer, a restaurateur, or a bus company, your employees will be lifting something and how they lift is the key. Too often employees ignore the steps for proper lifting (the recipe directions).


     • Size-up the object/package
     • Place feet shoulder distance apart
     • Bend at the knees
     • Lift with the legs
     • Hold object close to the body
     • Walk in a forward direction
     • Do not twist the body

Leave out even one step, and it instead becomes a recipe for disaster.

Policies and procedures have been carefully crafted and conveyed to employees when they first begin a job. So managers wonder, if employees have been properly trained, then why are accidents happening...what went wrong?

Its human nature to think that our way is the best way. It seems intuitive to know how to lift something up. It’s also human nature to try and save steps. But just like the cake recipe, if you leave out one simple step, the cake won't rise - employees will fail.

So how do managers and supervisors ensure that employees follow the correct procedures? Well, there's a recipe for that, too. For managers, the recipe that enhances safety has three steps:

     • Remind
     • Review
     • Reinforce

Managers need to constantly remind employees not to cut corners. Employee meetings are a good time for this. Procedures need to be reviewed on an on-going basis. This can be done verbally in meetings and visually through the use of work-place posters. Lastly, the policies and procedures need to be reinforced on a continual basis. For example, when an employee is observed lifting something incorrectly, they should be immediately stopped and reminded of the correct method. And just as importantly, if an employee is observed following the procedure for correct lifting, managers should take the time to praise them. Positive reinforcement is kind of like the icing on the cake!

When the baker follows the recipe, the cake will rise. When employees and managers follow the recipe, accidents are reduced. And that's a recipe for success!

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Dept Mgr Store LP & Safety Lowe's Pueblo, CO Lowe's
Dept Mgr Store LP & Safety Lowe's Naples, FL Lowe's
Dept Mgr Store LP & Safety Lowe's Opelika, AL Lowe's
Dept Mgr Store LP & Safety Lowe's Boise, ID Lowe's
Asset Protection Mgr Sam's G1 Lynchburg, VA Walmart
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Regional Mgr, LP, Mid Atlantic New York & Company New York, NY Monster
Area LP Mgr Ross Stores Pleasanton, CA Ross Stores
Area LP Mgr in Training Ross Stores Richmond, VA Ross Stores
Loss Prevention Mgr Sears Merritt Island, FL Sears Holdings Corp.
Loss Prevention Mgr Sears Columbus, OH Sears Holdings Corp.
Loss Prevention Mgr Sears Montgomery, AL Sears Holdings Corp.
Loss Prevention Mgr Sears San Jose, CA Sears Holdings Corp.
Loss Prevention Mgr Kmart Memphis, TN Sears Holdings Corp.
Loss Prevention Mgr Kmart Macon, GA Sears Holdings Corp.
Loss Prevention Leader JC Penney Annapolis, MD JC Penney
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Chris Rathgeb was promoted to Senior Director for Loss Prevention/Operations/Safety for The Paradies Shops.
Stephenie Monaghan was named Division Loss Prevention Specialist for Sherwin-Williams Paints.

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5 Ways to Manage Different Personality Types Managing a variety of personalities can be challenging for an employer who has a mix of Gen Y, Gen X, and Baby Boomer employees. As a a manager it's your job to make sure everyone on your team is being as productive as possible, even if you have to treat everyone a little bit differently to do so. (Flexing your style)

6 Ways Successful Teams Are Built To Last Team building requires a keen understanding of people, their strengths and what gets them excited to work with others. It requires the management of egos and their constant demands for attention and recognition – not always warranted. It is both an art and a science and the leader who can consistently build high performance teams is worth their weight in gold. (Build a pyramid)
How To Be A Superstar In Meetings Meetings may be the number-one complaint in today's workplaces. More and more people view attendance at meetings as a form of time-theft that they have to endure. This mind-set causes some to show up at meetings in person, but not in spirit. Woody Allen's often quoted words that "80 percent of success is showing up" works in reverse here. (Emotionally engage)

How to Detect Your Blind Spots That Make Your Colleagues Disrespect You Finding out we're not as liked as we assumed can happen anywhere and anytime, and it can be devastating for both us and our organizations. Even our employee's engagement can be harmed. A 2010 study found that "senior leader reputation can drive employee commitment by as much as 41%." (Unintentional sabotage)

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