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October 7, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
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Regional LP Mgr Ann Taylor West Coast Ann Inc.














Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in October

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Dec. 1 deadline
is coming!

Write your
Thought Challenge

Know about an event we should feature here?
Let us know.

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

Women in LP Caucus
Mentor Program
Register Here

Watch for our article the day after each event!

October 12, 2011

NRF-Investigator's Network Meeting
NYC Metro Area

October 19, 2011
NRF-Investigator's Network Meeting
McLean, VA

Sponsored by
Universal Surveillance Systems


North Carolina ORC Conference

Friday, October7, 2011
8:00am - 4:30pm
2801 W. Tyvola Road
Charlotte, NC 28217





Albuquerque Retail Assets Protection Association (ARAPA)

is hosting their

2nd Annual
Southwest ORC Conference

Albuquerque Convention Center

October 13, 2011

and the cost is free

Additional information including conference topics can be found at the
link below



Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA



LPRC 2011 Impact Conference

October 10-12, 2011

Office Depot Headquarters
Boca Raton, FL



E-Verify bill would make mandatory for all employers an electronic employment verification system to check (primarily) whether new hires are eligible to work in the United States and it would establish a single national standard for E-Verify, rather than a patchwork of state requirements.  It has passed the House Judiciary Committee and now goes to the full House.  The only negatives are that it will make life more difficult for legal workers, due to the potential for false "positives" when using the system. They also believe to the extent E-Verify affects illegal immigrants, it will push them further into black market employment.  This could become reality next year.  And with Abercrombie & Fitch's million dollar fine earlier this year for not filling out I9 forms in their stores, this will create another federal audit point.  (Source

Company reorg's continue with Lowe's announcing the elimination of 56 district store manager positions just after eliminating 2 operating divisions and 7 regional operating regions along with the assigned Loss Prevention executives.  In one regard, Lowe's is merely catching up to what most large retailers had already done back in late 08' and 09' as they weathered that storm and didn't really make the cuts most had.  And with Cracker Barrel making cuts this week and losing 2, possibly 3 LP jobs, word came in late yesterday that another national retailer was making large scale cuts at the district level which included Loss Prevention.  Even with what appears to be good sales in September, senior management is still very cautious about the economy and taking measures to be prepared if we don't have a good Q4.  Here's hoping the high-end consumer doesn't fade away with the new tax idea Congress has!

U.S. customs agents at the DHL hub in northern Kentucky seize $5+ million in counterfeit goods being shipped through the hub – in 5 days in Operations Summer End.  Agents conducted 289 seizures of intellectual property rights-infringing merchandise during the operation and David Murphy, CBP Director of Field Operations in Chicago, in a news release said "Our officers and import specialists working in close coordination with DHL have made this operation a success. CBP is committed to protecting our nation from not only bad people and bad things, but anything that can cause harm to our citizens or our economic competitiveness, including the importation of counterfeit merchandise."  (Source

It's tough getting senior executives to participate in any survey as witnessed by the Security Executive Council's Leadership Research Institute and their current benchmark survey "Corporate Security Organizational Structure, Cost of Services and Staffing Benchmark" covering budgets, workforces, program structure, and responsibilities of security leaders across a range of organization types and found the average security budget as a percentage of an organization's total revenue is 0.07 percent.  They've been working on it for two years and and they've only had 183 respondents to their surprise and dismay.  And even in our industry, Dr. Richard Hollinger, the author of the National Retail Security Survey, works hard every year to increase respondents which in effect makes the survey more valuable.   (Source

Fake versions of the rumored new iPhone 5 are available already in China.    (Source

Seizures of counterfeit goods are reportedly increasing by 46% annually, which makes the manufacturing of counterfeit goods one of the fastest growing industries worldwide.  (Source

More than 60,000 fake luxury handbags, wallets and other goods with a retail value of $28.4 million were seized at a Florida flea market
.  (Source

September Same Store Sales

Costco up 12%
Zumiez up 10.1
Ross Stores up 5%
Macy's up 4.9%
Walgreen up 3.1%
Dillard's up 3%
Duckwall-Alco up 3%
Rite Aid up 1.3%
Fred's up 1.1%
Wet Seal down 0.3%
Stage Stores down 0.7%
Stein Mart down 1.7%

There's 9 senior Loss Prevention positions open in the U.S. presently.

Apple stores are continuing to get burglarized with one this week in Little Rock, Ark.  (Source Associated Press)

Oracle to pay $199.5 million to settle allegations with Justice Department that it failed to tell the General Services Administration about discounts and other commercial sales practices involving other customers.  The largest False Claims Act settlement in history.  The government said that because of Oracle's allegedly fraudulent dealings, the government accepted lower discounts and ultimately paid far more than it should have for Oracle products.  (Source Associated Press)

Amazon agrees to collect sales tax in Tenn. in 2014 and will add 2,000 jobs at new distribution centers there.  (Source Associated Press)

100,000 customers in the first day at Shanghai's Apple Store and the Mac's flew off the shelves.  Security was there but by the looks of it – it was the most orderly crowd this LP guy has ever seen.  Take a look at this video it's impressive.  Retail redefined!   (Source



eBay Supports Investigation into Government Worker Leading to Guilty Plea

eBay Global Asset Protection investigators supported multi law enforcement requests related to a former Government worker charged with stealing items from the National Archives. The Maryland man pleaded guilty Tuesday to selling sound recordings donated to the National Archives, including one of baseball great Babe Ruth. He worked at the National Archives and Records Administration, known as NARA, for more than 40 years and was once the head of the department involving motion picture and sound recordings. According to the U.S. Attorney's Office in Maryland, he engaged in "an eight-year scheme to sell items that he stole from the National Archives."  Click here for full article

For further information on PROACT email inquiries to;

eBay Direct - Click Here  -  (notify - info - questions)



Phoenix is in the Top 10 cities for ORC and costs the state $32 million in tax revenue a year according to Michelle Ahlmer with the Arizona Retailers Association.  She said, "It's not a game. This is a crime."  Statewide, stores lose about $325 million a year.  "These are very structured criminal enterprises that are involved in the international and interstate trafficking of stolen property," FBI Special Agent Eric Ives said.  Every type of store has fallen victim to this booming industry and every state has suffered the effects.  Maricopa County officials arrested and prosecuted a record number of thieves over the past six months.  A taskforce made up of local law enforcement, FBI, and Secret Service worked with retailers to stop thieves in "Operation Orange Crush."  "This would be one of the biggest ones I believe that the Maricopa County Attorney's Office has handled as far as a criminal syndicate focusing on organized retail theft," said Maricopa County Prosecutor Joe Waters.  The ring consisted of 36 people who targeted Home Depot, Wal-Mart and Lowes and the ring leader just started a 10-year prison sentence.  (Source

Submitted by Jerry Biggs, Director
                                Organized Retail Crime Division, Walgreens



In December of 2010 the Cook County State's Attorney's Regional Organized Crime Task Force (CCROC) in partnership with law enforcement and private corporations launched A secured website database that provides for real time reporting and email alerts. This mapping pattern was geared toward organized retail crime. Since that time we now have over 700 members who receive email alerts and investigate these cases, these members represent over 130 federal, state and local law enforcement agencies as well as over 90 private corporations. CCROC has identified and disseminated hundreds of leads that have led to numerous arrests and subsequent successful prosecutions. The contacts and working groups of the task force have allowed jurisdictions to work together. Investigations in the past that had been unworkable because of resources or jurisdictions are now not only possible but successful. For example, CCROC led an investigation that brought down a fencing operation that seized over 6.5 million dollars in cash and property. We have also had similar successes on the financial side, for example, in one case an individual had written hundreds of fraudulently created checks from banks to multiple retailers in numerous jurisdictions that would have only been charged with one count of forgery if not for the coordination with CCROC.

Upon review of this past year's success we look to improve the model that we have. In coordination with experts from law enforcement and financial institutions we have created a mapping pattern specifically for financial crimes. This will create all the connections, identifications and successes we have found on the organized retail crime side. As many of these criminal enterprises are involved in organized retail crime and financial crimes, it is the next logical step. All of our partners will have access to both sides of the map, as our private partners may classify a financial or retail crime and input it on the side which makes most sense. This is a user friendly system and will allow you to flip from map to map. Simply find the classification that best fits the crime, input it into the system and let the task force assist in making identification and find contacts working parallel investigations.

All entities from all jurisdictions are invited to join. As this is a crime that affects all areas beyond Cook County we encourage members from all over the Mid-West to join and be a part of this effort. Only working together with partnerships between law enforcement and private corporations can we be as efficient and effective as we can be. We encourage you to become a member and start working these cases today. If you are interested in becoming part of CCROC's financial crimes board please let me know. The website is free to all members. Go to to join. If you are already a member of CCROC you have already been granted automatic access. If you have any questions you can call me at (773) 674-3126. I look forward to working with all of you in the future.

David Williams


Reporting ORC news increases awareness - educates the retailers - and hopefully creates jobs.
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D&D Daily Canadian Push


Jen Drake, Director of Resource Protection, West 49 Inc. On –

                                   Employment Standards and Labour Laws

Canada also has very distinctive employment standards and labour laws. It's not as easy to fire someone in Canada and dismissal of employees can be more costly than in the US; adequate notice or pay in lieu of notice is required unless you have termination for cause. Vacation and Overtime standards are firmly established here. We don't really perform drug tests up here, so for folks who have that as a employment standard in the US, you'll definitely need to brush up on the very limited circumstances it is appropriate to conduct this type of testing in Canada. The process for conducting criminal background checks has become more complex over the past couple of years; many retailers are now strictly limiting this type of check to higher level/sensitive positions. Recruitment can be very challenging, especially in Central Canada. The provinces of Alberta, Saskatchewan and Manitoba are notorious for the difficulty in recruiting staff for retail. It's been this way for as long as I can remember. Tim Horton's had a hiring campaign which included the promise of awarding the employee with an iPod Nano upon hire to increase their applicant pool in these areas. Any time I have a case which involves the termination of a member of management in one of these Provinces, I know it will be a burden for our HR and Operations team to shuffle their talent around to fill the gap. One time, after a big fraud case was concluded, we had to run a store with borrowed staff working overtime from a neighboring city for over a month before we could establish a brand new management team at the location.

Like their U.S. counterparts Indigo Books & Music, Chapters, is going thru the same issues Borders faced and Barnes & Noble are successfully reacting to.  And interestingly enough, they've followed the Barnes & Noble path and are now majority stake holders in the Kobo digital book company, Canada's version of the Nook.  Over the last year or so, they have eliminated some jobs and reduced LP headcount.  The chain is also stocking a wider array of merchandise including toys, housewares and other non-book products in its stores.  "The business has evolved into a sort of lifestyle, home decor and gifts store as well as shifting to a real focus on ebooks," and "It's a great Canadian business story," said Paul McElhone, Executive Director of the University of Alberta's School of Retailing.  Consequently, their founder and CEO, Heather Reisman, was just awarded the Henry Singer Award which was established by the Alberta School of Business in 1992 to recognize an exceptional leader in the retailing sector and to honor late Edmonton clothier Henry Singer and in 2009 the Financial Times of London named her one of the top 50 Women in Business globally.  So for any of you thinking the book retailer may go away like some of the others, think again because they have a great woman leading it.  (Source

One U.S. retailer who just entered the market just hired their new Canadian Director of LP
and is one of the first to create a new senior LP position in Canada.  LP job growth is coming to Canada and it's already started.  We'll keep you advised about who this is once everything is made public.  Stay tuned because it also opens a Directorship that has to be filled as well.

Loblaw's grad@Loblaw program is enjoying "tremendous success" and is injecting new life into the organization at a time when all the new retailers will be struggling to find the talent to staff their new stores.  Getting a jump on it in 2009 with the aim of hiring 1,000 graduates over a five-year period was brilliant and given the tough job market they focused on colleges and offered structured programs for young grads.
“We are no different from any other company that is facing the crunch for talent,” Kathy Martin, SVP human resources said. “You have got to start building from within, building what we call a pipeline of talent. We recruit new people and teach them about our business and customer base.”  Professional days on College campuses all around Canada, over the next few years are going to be busy places.  Do you have your LP team involved?  And have you really developed a college recruiting program?  Or are you just leaving it up to HR?  (Source

Sears Canada's new CEO, Calvin McDonald, who came from Loblaw himself, appears to be on a mission and it sounds like one that if you're on the team it could be exciting, but if you're not you better get out of the way.  This executive is going to make sweeping changes, from employee execution to un-cluttering stores to focusing on the customer.  And one former Sears Canada CEO Mark Cohen, now a professor at the Columbia University Graduate School of Business in New York, wonders:  "Will he have the time and will he have the support?"  Being the first major U.S. retailer to enter Canada back in 1952, they have the established presence and all they have to do now is execute.  (Source

Canada is totally revamping their copyright laws with their Copyright Modernization Act Bill C-11 and the draft legislation is an attempt to balance the interest of consumers who purchased copyrighted material and the creators of that material.  It's a hard balancing act and both sides are giving in, but the legislation will make a difference.  Here's two articles on the subject if you're interested – Source and Source

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Job Opening




District Asset Protection Specialist Winn-Dixie Pensacola, FL Winn-Dixie
Sr. Manager of AP Safety Winn-Dixie Jacksonville, FL Winn-Dixie
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
Director of Asset Protection Confidential NYC, NY Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Director of Loss Prevention Confidential California Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Loss Prevention Mgr Belk Distribution Jackson, MS CareerBuilder
Regional LP Mgr RadioShack Fort Worth, TX CareerBuilder
Loss Prevention Mgr Kmart West Seneca, NY Sears Holdings Corp
Loss Prevention Mgr Kmart De Witt, NY Sears Holdings Corp
Loss Prevention Mgr Sears Pittsburgh, PA Sears Holdings Corp
Loss Prevention Mgr Kmart Fairfield, CA Sears Holdings Corp
Loss Prevention Mgr Flynt Management Beverly Hills, CA Flynt Management
Loss Prevention Mgr Sears Santa Clarita, CA Sears Holdings Corp
Loss Prevention Mgr Gap Santa Monica, CA Gap
Loss Prevention Mgr The Paradies Shops Atlanta, GA Indeed
Loss Prevention Mgr Lord & Taylor Farmington, CT Lord & Taylor
Loss Prevention Mgr Sears Irving, TX Sears Holdings Corp
Loss Prevention Mgr Amazon Breinigsville, PA Monster
Sr. Business Partner HQ AP Target Minneapolis, MN Target
Area Loss Prevention Mgr Lowes Temple, TX Lowes
Store LP and Safety Mgr Lowes Princeton, NJ Lowes
Security Mgr Loews Hotels Universal Orlando, FL Loews Hotels
District LP Mgr Kohl's Pleasanton, CA Kohl's
District LP Mgr Harbor Freight Tools Boston, MA CareerBuilder
Security Operations Mgr Amazon Seattle, WA
Area Mgr AP (all facilities) Wal-Mart Sealy, TX Wal-Mart
Safety Mgr PepsiCo St. Louis, MO PepsiCo
Mgr of Card Loss Prevention Higher One New Haven, CT Higher One


Tom Anderson was named Organizational Loss Prevention Manager for Goodwill Industries of Denver.

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No matter what you do, there's always two sides in every stadium, both supported by their beliefs, convictions and opinions and both equally opposed in their desire to win.  While winning is everyone's objective, how you play the game is in actuality more important.  Regardless of how the other side plays, one must always remember that afterwards regardless of the win or loss everyone respects the one who played like a professional and gave it their best.

Just a thought
Gus Downing

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