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October 5, 2012 SUBSCRIBE

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Greg Hord
Greg Hord, CFI
was named Director of LP and Safety for Thirty-One Gifts. Prior to his new job, Greg was the Director of Loss Prevention at New Breed Logistics, as well as the Director of Loss Prevention Operations for Abercrombie and Fitch Co. Greg also spent time at Lowe's, where he was a Regional Loss Prevention Investigator/Area LP Manager, Regional Loss Prevention Director and Director of Investigations. Greg was also a Senior Investigator and Store Security Investigator for The Limited, Inc. Previously, Greg spent two years with the US Army as a Specialist 4. Congrats Greg!

First time in Walmart's 50-year history, workers at multiple stores go on strike in LA for one day More than 70 Los Angeles Wal-Mart workers from nine stores walked off the job Thursday, Allison Mannos, of labor advocacy organization the Los Angeles Alliance for a New Economy. Workers and supporters protested outside the Pico Rivera Wal-Mart store, carrying signs that read, "On Strike for the Freedom to Speak Out" and "Wal-Mart Strike Against Retaliation." The workers said their complaints about working conditions and low pay have been met with threats, suspensions and terminations. Wal-Mart spokesman Dan Fogleman told HuffPost, "This rally is just the latest publicity stunt by the UFCW to seek media attention in order to further their political agenda and financial objectives." He added, "Our stores in the community are staffed up and open for business as usual today. This event is not a factor." The strikers said they plan to return to work today. (Source

Major chains posted a 0.8% increase in retail sales in September After splurging on back-to-school, shoppers took a break from the malls in September in advance of what is expected to be a decent holiday season. (Source

The LERPnet 2.0 database passes 110,000 records- The Law Enforcement Retail Partnership Network - These are all records of retail crimes committed against LERPnet's user group. These crimes include burglary, robbery, organized retail crime (ORC), etc... Each of these records is now part of their dynamic link analysis system and is being shared amongst our users to track, trend, investigate, and collaborate for safe and sophisticated case development strategies. Our retailer user base is growing very quickly, and as the base grows, so will our record count. This means more incidents being tracked, more positive links generated, and greater collaboration opportunities! The next generation of retail crime data sharing is here. For more info visit

Microsoft invests $300 million in Barnes & Noble's Nook Media. The investment was for a 17.6% share of Nook Media. The newly created subsidiary includes Nook e-readers and tablets, along with all 667 college bookstores. The financing will allow Barnes & Noble to expand its digital bookstore to 10 global markets by June of 2013. According to CEO William Lynch, they're hoping to reach a goal of $3 billion in annual revenue. (Source

2012 Payment Security Practices Survey: United States Research sponsored by CyberSource & Trustwave and Independently Conducted by Ponemon Institute LLC. The key topics in this research conducted by Ponemon Institute are: Characteristics of high-performing organizations, Current state of merchant payment security practices, Considerations associated with securing the payment process, Trends in enabling technologies for securing the payment process. (Source

US agencies operation "Bitter Pill" seizes 686 websites run by organized crime groups accused of selling fake drugs - part of a world-wide effort Part of an Interpol operation aimed at disrupting organized crime networks allegedly behind illegal online drug sales. The new seizures by ICE and the DOJ nearly double the number of websites shut down by the agencies in the name of copyright enforcement. As of July, the agencies had seized 839 websites for alleged copyright infringement over the past two years. The new worldwide effort, involving 100 countries, resulted in 79 arrests and the seizure of 3.7 million doses of counterfeit medicines worth an estimated US$10.5 million, ICE said. Worldwide, about 18,000 websites were shuttered during the weeklong operation, which ended Tuesday. (Source

300,000 cell-phones are stolen each year from across the UK People in Brighton are 4.4 times more likely to have their phones stolen while those in Manchester are 3.8 times more likely. Females (53%) are more likely than men (47%) to have their mobiles stolen. (Source

Two men shot At Chino Hills shopping mall. Two people were shot outside a Chino Hills coffee shop Thursday night, according to San Bernardino County sheriff’s officials. The shooting occurred near the Drip coffee shop shortly before 8 p.m. at the Shoppes at Chino Hills, an open-air shopping mall. A man was involved in a confrontation when shots rang out and two people were hit, officials said. The injured pair was taken to the hospital. Their conditions were not immediately known. (Source

Indiana Walmart shoplifter flees as he sprays loss prevention with Raid. Michael Jamison was attempting to steal a 60 inch television, 2 floor jacks and heater by pushing the cart right out the door. Two loss prevention agents approached Jamison to make the apprehension; he turned and sprays Raid Flea Fogger into their faces. Neither loss prevention agent was seriously hurt. Jamison now faces charges of theft, criminal recklessness and battery with a deadly weapon. (Source

Detroit area Verizon Stores hit for a third time in a week. Verizon stores in Royal Oak, Clawson and Northville have all been hit by two men smashing out the glass front door. Last week the Clawson store lost nearly 100 phones valued at $30,000, no estimates have been given on the loss at the Northville and Royal Oak stores who were hit yesterday. (Source

Two St. Petersburg, FL high end pawn shops shut down by police sting operation. The owners of the Three Geckos and Thrift Busters pawn shops built up a loyal base of customers over the past several months. Unfortunately for them, many of those customers actually were undercover police officers conducting a sting on shops that were blatantly accepting stolen goods. (Source

Orlando Airport luggage thief busted at Home Depot. A man who was arrested last month after police said he stole luggage at Orlando International Airport was arrested again this week when he tried to use a stolen credit card at Home Depot. Loss-prevention officers stopped Stephen Brown and Brittney Garrison as they tried to buy two drills worth a total of more than $500 with stolen Visa cards. Both are facing charges of possession of a stolen credit card, fraudulent use of personal identification information, dealing in credit cards and credit-card theft. Brown also was being held on charges of grand theft, uttering forgery, forgery, petty theft and resisting a merchant. (Source

Stand-off with Police in Georgia ends safely, employee taken hostage unharmed. Fred’s Dollar store employees were taken hostage by an armed gunman during an attempted robbery. One employee was able to contact 911 while the suspect was inside the store, which lead to the Store Manager being taken hostage and forced to drive away with the gunman. (Source

Shoplifter steals $150 worth of beef from Tucson, AZ Walmart and gets into a physical confrontation with the store's security guard. The incident happened just after 9 p.m. last Wednesday when the store manager saw the suspect load up a shopping basket with meat and then try to leave the store. The security manager confronted him and a brief physical altercation ensued before a vehicle pulled up and the driver got out to help the suspect. The two men both escaped in the car. Anyone who has any information is asked to contact the Pima County Sheriff's Department.  (Source

Washington State ORC Alliance Annual Training Conference - Burien, Washington - October 18, 2012 - Click here to register


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Microsoft has plans to open first international location in time for the holidays. The store will be in Toronto's Yorkdale Mall and will hopefully be open by the middle of November. Microsoft also announced plans to open four pop-up holiday stores on Oct. 26. The four locations are Eaton Centre in Toronto, Metropolis at Metrotown in Burnaby, Oakridge Centre in Vancouver, and West Edmonton Mall in Edmonton.  (Source

Alberta retail sales at highest year-over-year growth rate in Canada
. For the month of July, sales were just over $5.7 billion, a 9.2 percent raise from July of 2011. The were also up 1.4 percent from the previous month. Across the entire country, retail sales rose .7 percent and year-over-year sales were up 3 percent. (Source

Organized crime behind fake pills entering Canada. Canadian border officials and police warn that organized crime is threatening the health of those who have purchased counterfeit prescriptions through the mail. Officials say they've seized thousands of fake prescription pills worth more than $1 million as part of an international operation targeting criminal groups. Most of the drugs are purchased through companies selling pharmaceuticals over the internet. (Source

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Police target Las Vegas retail theft rings with RAPP program LAS VEGAS -- Metro is training undercover police officers on how to bust professional thieves who target stores. The police began the training program in the summer and have made 17 arrests and recovered thousands of dollars in stolen merchandise. Sgt. Seifert leads RAPP, or Retail Apprehension Prevention and Partnership. The program uses undercover officers to pose as shoppers in local stores and malls. More officers will be dedicated to the program in the coming weeks as the holiday season nears. (Source

ORC couple hitting Wal-Marts in Washington state A child is part of the scheme that allows thieves to walk away with cash instead of shoplifted items. It starts with a cash receipt found discarded in the Wal-Mart parking lot. The receipt is as good as gold to this pair who, with a child present, have hit at least eight Wal-Marts in the region. "She presents the merchandise. She presents the receipt. There's nothing for the employee to question," said Puyallup Police Det. Mike Lusk. The cash for those items is handed over, and the crime is complete. They've busted the female and are looking for her accomplice. (Source

LAAORCA announces exciting news!

Please join us in welcoming back Kent Oda former LAAORCA Coordinator. Kent returns to LAAORCA as Senior Advisor. We look forward to Kent’s guidance and expertise in the future of LAAORCA. Welcome back Kent!

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Dr. Kenneth R. Grover, 64, passed away suddenly September 19, 2012 in Orlando, FL. Dr. Grover graduated Magna Cum Laude from the University of Wisconsin in Milwaukee and received his Ph.D. in Public Administration from Columbia Pacific University. Dr. Grover has been involved in law enforcement and private security management and training for nearly 43 years. He began his career in the City of New Berlin Police Dept. in Wisconsin, as a police officer, and continued as Associate Dean of Law Enforcement Training Academy and Director of Police Academy in Pewaukee, Wisconsin at Waukesha County Technical College. He retired as Chief of Police for the Harvard Police Dept. in Harvard, Illinois. By the early 80's he was Manager of Security for Marriott's Great America Theme Park in Gurnee, IL. He went on to be Director of Security for Marriott Restaurant Operations in Washington, DC, Senior Corporate Security Officer for Marriott Corporation, and Private Security Management Training & Education Specialist for Milwaukee Area Technical College in Milwaukee, WI. He was the President of K.R. Grover Associates and Employee Management Services, Inc., a nationally known investigative and human resource consulting services firm offering a full line of services with particular emphasis on retail, hospitality and restaurant security.

He worked as a Security Consultant for General Mills and when the company split and became Darden, he was hired as Director of Corporate Security. He went on to retire as Vice President of Corporate Security at Darden. As Senior Security Officer, Dr. Grover provided security direction for over 1900 Red Lobster, Olive Garden, Long Horn, Capital Grille, Seasons 52 and Bahama Breeze restaurants, as well as, Corporate and Executive Protection Programs. Dr. Grover sat on several Boards, currently at the Orange County Sheriff's Citizens Advisory Counsel and The Orange County Sheriff Foundation, the Advisory Committee for the United Safety Council and the DUI Executive Advisory Committee as well as being part of the Board of Directors for Crime Line. He was a lifetime member of ISMA, National Board of ASIS, lifetime member of NFSSC and Security Consultant for the Boys and Girls Club of Central Florida. He also was Security Consultant for the Florida Blood Centers.

Our thoughts are with Dr. Grover's family and friends as they deal with this tragic loss.


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Full-time Dept Mgr Store LP & Safety Lowe's Macon, GA Lowe's
Dept Mgr Store LP & Safety Lowe's Thibodaux, LA Lowe's
Dept Mgr Store LP & Safety Lowe's Wallingford, CT Lowe's
Dept Mgr Store LP & Safety Lowe's Vista, CA Lowe's
Market AP Mgr Walmart Barlett, TN Walmart
AP Mgr in Training Walmart Phoenix, AZ Walmart
Loss Prevention Mgr Macy's North Wales, PA Macy's
Executive Team Leader - AP Target Pittsfield, MA Target
Executive Team Leader - AP Target Prince George's County, MD Target
Executive Team Leader - AP Target San Fernando Valley, CA Target
Executive Team Leader - AP Target Bakersfield, CA Target
Executive Team Leader - AP Target Pittsburgh, PA Target
Executive Team Leader - AP Target Evansville/Owensboro, KY Target
Executive Team Leader - AP Target Sacramento, CA Target
Loss Prevention Mgr Sears Jensen Beach, FL Sears Holdings Corp.
Loss Prevention Mgr Sears Dedham, MA Sears Holdings Corp.
Loss Prevention Mgr Sears Greenville, SC Sears Holdings Corp.
Loss Prevention Mgr Kmart Apple Valley, CA Sears Holdings Corp.
Loss Prevention Mgr Kmart South Burlington, VT Sears Holdings Corp.
Loss Prevention Mgr Kmart Hazleton, PA Sears Holdings Corp.
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Greg Hord, CFI was named Director of LP and Safety for Thirty-One Gifts.

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Be Happier at Work: 10 Ways to Turn Around a Bad Day Are you having a bad day, or have you had a series of them this week? If so, join the club. At least occasionally we all have "one of those days" when everything seems to be going wrong. Often the cause of it is completely outside of our control. Depending on what’s causing your bad day, here are some steps to take. (Don't write it off)

10 Ways to Get Your Colleagues to Work With You Better Working with other team members whom you have a great work relationship with can actually make work fun. Morale is high, which leads to better productivity, which leads to better results. If you have one bad apple in the bunch, it can really hurt the morale and enthusiasm of an entire department. (Don't waste cognitive bandwidth)
Need a Career Role Model? Indiana Jones is Your Guy Wall Street. Glengarry Glen Ross. The Man in the Gray Flannel Suit. They're all classic cinematic primers on how to succeed in corporate life. But there's another deserving movie that never gets cited for its business acumen -- Raiders of the Lost Ark. (Maybe it's the fedora)

4 Leadership Lessons from Steve Jobs On the one year anniversary of his death, let's take a look at what Steve Jobs can teach us about leadership. A lot of people are huge fans of Apple. Apple's attention to its brand, the quality of its products, its willingness to go the extra mile to make sure you know how to use the technology all offer an example to companies everywhere. Many people often say they want to be "like Apple." (Can they?)

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Some advice on making cold calls during your search efforts:

1. Never make them on Monday unless absolutely necessary.
2. Always do your homework on the company, position and executive before calling.
3. Have the room set up for an uninterrupted, focused and quiet conversation.
4. Always have your resume in front of you.
5. Have a legal pad to take notes.
6. Have a bottle of water ready.
7. Have the company website up in front of you.
8. If you know executives with the company, that's great, but be careful, it could be a double-edged sword.
9. Prepare some questions about the overall Loss Prevention program, not the monetary details or benefits. Do not go there in a cold call!
10. Ask if it's a good time to talk or should you call back at another time.
11. Thank the person for taking the time with you regardless of where it goes.
12. Always respond with an email within 24 hours.

Just a Thought,
Gus Downing

Gus Downing

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