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October 5, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
            The LP industry's interactive daily e-mail column where YOU can make postings

Regional LP Mgr Ann Taylor West Coast Ann Inc.














Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in October

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Dec. 1 deadline
is coming!

Write your
Thought Challenge

Know about an event we should feature here?
Let us know.

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

Women in LP Caucus
Mentor Program
Register Here

Watch for our article the day after each event!

October 12, 2011

NRF-Investigator's Network Meeting
NYC Metro Area

October 19, 2011
NRF-Investigator's Network Meeting
McLean, VA

ORC Conferences
sponsored by
Universal Surveillance Systems

CLEAR/Coalition of Law Enforcement and Retail

2nd Annual Training Conference
October 4-6, 2011
Peppermill Resort/Casino
Reno Nevada





North Carolina ORC Conference

Friday, October7, 2011
8:00am - 4:30pm
2801 W. Tyvola Road
Charlotte, NC 28217





Albuquerque Retail Assets Protection Association (ARAPA)

is hosting their

2nd Annual
Southwest ORC Conference

Albuquerque Convention Center

October 13, 2011

and the cost is free

Additional information including conference topics can be found at the
link below



Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA




LPRC 2011 Impact Conference

October 10-12, 2011

Office Depot Headquarters
Boca Raton, FL



Digital sales plans expect to reach $1.5 billion by the end of 2014 (Source

Retailers are coming to terms with a new reality: the consumer who traded down during the recession and never came back.  Buffeted by high unemployment, heavy debt loads, falling home values and high food and gas prices, these shoppers have been whipped into a permanent state of consumer caution. They buy only what they need, avoid premium labels, clip coupons and scour sales.  Wal-Mart Stores Inc. Chief Executive Mike Duke told analysts in a recent conference call that paycheck-cycle shopping is more pronounced than ever, with shoppers stocking up shortly after getting paid, then moving to smaller product sizes toward the end of the month when they run short of money.  (Source

Importing shoppers?  For the first time, lawmakers, businesses and even White House officials are courting consumers from cash-rich countries such as China, India and Brazil to fill the nation's shopping malls and pick up the slack for penny-pinching Americans. They are wooing travelers with enticements such as coupons, beauty pageants and promises of visa reform. The payoff, they say, could be significant: 1.3 million new jobs and an $859 billion shot in the arm for the economy over the next decade. "They're their own little stimulus program," said David French, Senior Vice President for Government Relations at the National Retail Federation.  (Source

The Gap may be closing 1-in-4 stores in NYC according to a real estate executive with knowledge of the plans, between 12 and 15 stores will close in the next few years, a consolidation that will greatly reduce the 35 Gap stores and 17 Banana Republics in the five boroughs.  When Gap spokesperson Louise Callagy was asked exactly how many stores would be closing in the city and when, she said "We can’t get into providing market by market specifics BUT it is extremely exaggerated," Ms. Callagy wrote in an email.  (Source

Jeremy Combs, a 30-year-old, was not happy that a Missouri Taco Bell employee forgot the hot sauce in his to-go order, so he returned to the establishment and threatened the employee with a 12-gauge shot gun.  Handing the order back to the employee and reaching for his shotgun, the employee jumped out the drive-thru window. The "very intoxicated" Combs denies returning to the restaurant, but surveillance cameras show otherwise.  Combs faces up to 10 years in prison.  (Source

Kohl's announced it's hiring 40,000 for the holiday season level with their 2010 staff up.  They're adding 35 associates per store at its 1,127 stores in 49 states.  (Source

The University of Tennessee will help train food safety officials at the local, state and national level who are responsible for inspecting 80% of the country's food supply.  (Source Associated Press)

Counterfeiting medicine is a multi-billion dollar industry and can kill people

Counterfeiting medicines is a world of bad guys most often in China, Pakistan, South America, Canada and far off lands, trying to make a lot of money by selling look-alike products.  "The fact of the matter is they have no regard for the efficacy or safety of the products," as stated by Brain Donnelly, Director of Global Security Compliance for Pfizer Inc. in the U.S. and Canada.  A trained pharmacist, forensic toxicologist and former FBI agent, Brian said "counterfeiters may make pills in a bathroom next to a toilet, or in the back room of a shack, coating pills in a cement mixer, he said. They may use brick dust, gypsum or wallboard to hold their tablets together."  He said such products may or may not contain the active ingredient (the key compound that makes a medicine work) used in the name-brand product. Some may have just enough of the active ingredient to do real harm, however.  Counterfeits are bought by Americans via the Internet or through online pharmacies that tout discount prices.  And buyers are more interested in preserving their privacy than telling their doctor or authorities what they are doing.  Pfizer sued a man in Canada who passed off his drugs as Viagra in 2009. "He was a nobody," Donnelly said. But the man produced and sold about 50,000 of his tablets each month and, over 18 months' time, raked in about $3.9 million, Donnelly said.

Counterfeits and unauthorized medications (those approved for use in another country but not the U.S.) also are sometimes sold by health stores that may or may not know they are not legitimate for sale, Donnelly said.  He said that he and 19 others at Pfizer work to stop drug counterfeiting worldwide. They check for online sellers of products, hire detectives to build cases, then present the cases to police here and overseas.  He said the company, which works in cooperation with rival drug companies to stop counterfeiting, has had quite a bit of cooperation from foreign governments and police, although punishments for counterfeiting are not as stringent as they would like.  China is the manufacturing base for most counterfeit pharmaceuticals sold internationally, Donnelly said, with Pakistan second.  "Ultimately, our goal is to stop having medications out there that are not safe," Donnelly said.  (Source




eBay Global Asset Protection Teams Support Significant Cross Platform Investigation

eBay Global Asset Protection investigators, including those supporting the eBay Marketplace & Classified businesses support long-term investigation into fraud leads to multi arrests. Three men were arrested on suspicion of involvement in a major internet fraud which has conned 50+ victims nationwide. The suspects were held as part of an investigation into an alleged £15,000 (approx. $20k USD) deception on the popular Gumtree classified website. It also emerged 12 other people had been held as part of the same probe in recent months. Additional collaborative assessment and review of marketplace, PayPal and classified nexus continues to identify and prevent further fraud activity.   Click here for full article

For further information on PROACT email inquiries to;

eBay Direct - Click Here  -  (notify - info - questions)



Vector Security's National Accounts Division Moves into New National Service Center

Move to provide additional space, technology review labs and increased customer communications

With the 20th anniversary of the inception of Vector Security's National Accounts Division approaching, the division commemorated this milestone with a move into a new, greatly expanded National Service Center located in Northern Virginia. The facility has been designed from the ground floor up to serve Vector's growing list of national customers, which today numbers 44,000 locations throughout North America.

According to Michael Grady, Vector Security's Executive Vice President, this move is all about better preparing Vector to serve even greater levels of loss prevention needs, which include IP video, electronic article surveillance and managed network services. "This 27,000 square foot facility has been designed to better serve our national customers," says Grady, adding that the move was not just to provide additional space, but to create a virtual loss prevention services laboratory to enlarge the scope of services Vector provides to national customers. According to Grady, "That goal centers squarely on our National Service Center, which is the focal point of our bottom line performance value proposition to our customers." Vector's National Service Center receives an estimated 26,000 service request calls per month. While that's a huge number of calls to manage, Vector's NSC screens every one, with an aim at providing a resolution through a variety of ways before needing to dispatch a technician. "Doing this allows us to reduce 26,000 calls to around 4,000 qualified service visits; which we complete in an average of 2.6 days," says Grady. "By doing this, we can greatly reduce our customers' costs associated with servicing their systems." The NSC works hand in hand with Vector's Pittsburgh, PA based central station, which monitors all national account customer locations.

Grady also emphasizes when it came to Vector's relocation plan, the location itself became a major consideration. "Not only do we operate 24/7/365, but we had to take time zones and severe weather patterns into consideration in our plan. As a true North American provider, having correct staffing at peak call times, such as opening and closing times, and expanded operating hours, especially during periods of bad weather, are keys to our customers' satisfaction levels." Vector's North American geographic service scope involves providing services in vastly differing weather patterns, creating the need for flexible and responsive working schedules. Grady responds by saying the location allows easier travel access for employees, and includes a variety of overnight accommodation facilities located nearby. "In the event of a storm at our location, or to handle emergency conditions somewhere within North America, the NSC's disaster management plan springs into action." Over the course of the recent northeast earthquake, hurricanes and tropical storms, Vector staffed its NSC 24 hours a day and called in additional personnel when conditions somewhere began to deteriorate further. "Our customers can feel more secure through this type of detailed disaster management planning," cites Grady.

From a technical support standpoint, Vector's new facility also meets increasing demand and customers' expectations pertaining to equipment repair and the review and testing of new technologies. The new facility has been designed with service and technology in mind. It further increases the company’s ability to service video, access and EAS equipment repairs on site, a benefit that Grady believes will contribute enormously to maintaining service completion times and saving customers money. "Instead of sending equipment needing repair back to manufacturers, we can do most of it right here, saving time and expense; and we’re also actively testing new equipment and technologies to ensure we remain on the cutting edge of new applications and emerging LP protocols." Vector's national compliance services will also gain greater room to grow. "Over the past
few years, the retail industry has become aware of the need for better managing alarm permits, false alarm fines and a host of additional regulations that impact the operation of alarm systems. Our response was to build a professional team of people who help our retail customers do just that, and we're now even better positioned to provide these types of new and innovative services to our customers."

Vector Security's President, Pamela J. Petrow, closes by saying Vector's National Accounts Division ranks within the top tier of loss prevention service providers to national multi-site customers, and is still privately owned. "Our unique level of corporate independence allows our National Accounts Division to direct its own future, based primarily upon the present and future needs of our customers. In a business environment where multi-site customers can be negatively impacted by the consolidations and business model changes currently being experienced in the LP vendor arena, they can be reassured that Vector's course is straight up, and focused squarely to meet their needs."

Share Your Thoughts


Six-member interstate identity theft gang stopped after one suspect hit Sam's Club in Lafayette, Merrillville, Lansing, and other locations in Michigan, Indiana, and Illinois.  Delilah Day, 29, pled guilty in Hammond federal court yesterday and her five Illinois co-defendants have not entered guilty pleas.  (Source

Palm Beach County, FL Sheriff's Office deputies are trying to identify a couple who pulled a knife on a security guard during a robbery at Marshalls. The armed robbery occurred Sept. 23 at the Marshalls on Military Trail.  Deputies said the man and woman were caught stealing from the store. When a security guard approached them, the man pulled out a knife and threatened the guard before they got away in a red Dodge Durango.   (Source

A 19-year-old man received a 97-year sentence Monday in federal court after robbing a pizzeria, convenience store and gas station in Virginia Beach, and two grocery stores in Gates County, North Carolina, in September 2010.  (Source

The Bay County (Panama City), FL Sheriff’s Office will host a meeting of Financial Institutions and Retail Businesses Stopping Theft (FIRST) Wednesday at 10 a.m. at the main office of BCSO on State 77 in Lynn Haven, FL.  Any member of FIRST is invited to attend as well as any business wishing to partner with the organization dedicated to assisting businesses prevent fraud and theft. Investigators will present training on robbery prevention and will be signing up any businesses that wish to join. At the present time, FIRST has over 160 business partners in Bay County, FL (Panama City).  Are your LP and store management teams involved?  (Source

Reporting ORC news increases awareness - educates the retailers - and hopefully creates jobs.
Share your ORC news and help the industry grow


Share Your Thoughts


D&D Daily Canadian Push

With this historic Target roll out in Canada two companies are offering a half-day seminar in Minneapolis on November 10, 2011, that is structured to help vendors that service Target to learn and understand how they can take part and grow with them. We merely offer this information as a means of showing the LP community how the vendor community is approaching this and how important it is to recognize and address this growth and ensure that if your company is involved that you're doing everything you can to make it successful as well. Yes we're very similar, but we are both unique as well and as the old expression goes, "the devil is in the details."

Retailing Today
has partnered with Sales Is Not Simple to bring established Target vendors all the information they need about the Canadian market in a convenient half-day workshop session.

Target's entry into Canada represents a huge opportunity for current or potential Target suppliers to drive growth for their business in a nearby market located just across the border in Canada.

Sales Is Not Simple is the expert in understanding the Canadian CPG/Retail market and they will provide attendees with an insider's view on this dynamic retail market north of the border.

The half-day workshop is designed to give you a solid understanding of the Canadian marketplace so that you can start building your business plans to grow with Target when they open their first store in Canada in 2013.

Their facilitators will give you valuable insights including:

. Canada Retail Landscape
. Target Canada Go To Market Update
. Understanding the Canadian Consumer Market
. Canadian Regulatory Considerations.

For more details visit

Want to make an impact and help your fellow LP colleagues with their Canadian Push?

Send your thoughts to

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This new column is being created to allow us to communicate, educate, and inform the North American LP and Safety community about retailers that are taking a global leadership role and growth position.  As we all know, international growth and leadership is critical for every brand and for every executive who expects to be able to understand and deliver best in class services globally. And it's the objective of this column to deliver the information that adds value to your efforts and helps educate you about global developments and programs that truly represent leadership in the retail community.

Certainly, we'd also like to offer every reader with global responsibilities the opportunity to publish your comments, success stories, experiences, and programs that you feel would be of benefit for your industry colleagues.  Please feel free to send your comments to and together we just might make a difference and add value to another LP team.

Today, we'd like to share with you a story offered by Tracey French, the Director of Profit Protection - AME, for The Body Shop, a UK-based retailer that has a strong international presence.  Their story about their global leadership role with Human Rights is absolutely fantastic and the fact that every member of the Profit Protection team took part in their campaign is extremely noteworthy.    Thanks Tracey for sharing this.

Today, The Body Shop presented a petition of over 7 million signatures from all over the world, one of the largest petitions in the history of the United Nations, to the President of the Human Rights Council, H.E. Ms. Dupuy Lassere, calling on governments to take urgent action to stop the sex trafficking of children and young people.

Representatives from The Body Shop and ECPAT International presented delegates from the UN with progress to date from the campaign, urging them to hear the voices of 7,044,278 customers of The Body Shop and supporters of ECPAT to fight against the sex trafficking of children and young people.

The UN Human Rights Council heard speeches from His Excellency Mr. Sihasak Phuangketkeow, Ambassador and Permanent Representative of Thailand to the UN Office in Geneva, Dr. Najat M'jid Maalla, Special Rapporteur on the sale of children, child prostitution and child pornography, Kathleen Speake, Executive Director of ECPAT International, Her Excellency Ms. Laura Dupuy Lasserre, President of the UN Human Rights Council, and last but not least, our very own Christopher Davis, International Campaigns Director.

But this isn't the end of the campaign, we will still be checking in with governments using a Progress Report Card, to make sure the decision makers continue to commit to their promises and the cause.

The Body Shop was commended for not only its commitment to corporate social responsibility as a large corporation, but also its passion for an issue that not only heightened awareness of the issue of child trafficking with its customers, but also convinced 14 governments across the world to introduce legislation to protect children and young people.

Share Your Thoughts


Mark McClain's Thought Challenge this past Friday about Surveys certainly spurred responses with this comment received yesterday. 

Self-report surveys are usually used to paint a particular picture – unfortunately not always an accurate picture. Even Federal Crime Reports, such as the FBI's Uniform Crime Report, exclude certain crimes and classify other crimes in particular ways. Statistical data is the most accurate information, but even that can be grouped and skewed to include certain things and exclude other things. The only accurate way to gauge companies equally across the board is for the companies to classify and record the data in the same way and then the survey company go to each company and data mine and record it themselves. By doing that, there is one entity using the same metrics to measure everyone under the same standards. Anytime you have multi-organization collaboration, there is room for differences in the reporting and recording processes, interpretation of data, and the possibility of filtering data to create certain profile.  

Provided by John Reid

Share Your Thoughts


Job Opening




District Asset Protection Specialist Winn-Dixie Pensacola, FL Winn-Dixie
Sr. Manager of AP Safety Winn-Dixie Jacksonville, FL Winn-Dixie
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
Director of Asset Protection Confidential NYC, NY Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Director of Loss Prevention Confidential California Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Loss Prevention Mgr Macy's Eatontown, NJ Macy's
Market Asset Protection Mgr Wal-Mart Stores, Inc. Lafayette, LA Wal-Mart
Regional Loss Prevention Mgr RadioShack Houston, TX RadioShack
Loss Prevention Mgr T-Mobile New York, NY T-Mobile
District Loss Prevention Mgr Walgreens Baton Rouge, LA Walgreens
Loss Prevention Mgr Kmart Hobbs, NM Sears Holdings Corp
Regional LP Mgr Vans, Inc. Cypress, CA Vans, Inc.
Regional LP Mgr Vans, Inc. Texas, IN Vans, Inc.
District LP Mgr - District 7 Kroger Decatur, IL Kroger
Loss Prevention Mgr DSW Inc. New York, NY Indeed
District LP Mgr Hastings Albuquerque, NM Career Builder


Kevin Gollner has been named Asset Protection Director Southeast/Puerto Rico for Advance Auto Parts.  
Deb Mayhew
has been named Director of Workplace Safety for Five Star Quality Care.
Lindsay Slavetskas has been named District Loss Prevention Manager for TJX Companies. 
Andy Palomino has been named Regional Loss Prevention Manager for The Children's Place.
Juliet DeLuise has been named Safety Specialist, Risk Management Team, Burlington Coat Factory.

Post Your New Job or Promotion! Click Here


Virtually every executive can talk about the basics of their craft, how things should work, what to do in different situations, and the results they got in every position.  But what separates the good ones from the great ones is their ability to articulate exactly how they achieved every result and are able to express how they influenced change and dealt with individual conflict situations.  The ability to verbalize in detail individual accomplishments, results, mistakes, lessons learned, and how they achieved certain goals in a clear and understandable way is an incredibly powerful trait and one that takes practice, confidence, and a willingness to be self-reflective in order to truly develop it.

Just a Thought
Gus Downing

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