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October 2, 2012 SUBSCRIBE

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Aldi opens its first Manhattan store in East Harlem. The opening of the 17,000 square foot store on East 116th Street in Harlem drew a host of shoppers Monday. The company opened its first New York City store in Rego Park in February 2011 and another in the Bronx in December. A store on Nostrand Avenue in Brooklyn is expected in late 2013. (Source

eBay hopes to minimize the problems of shipping abroad. International shipping has become eBay users' most vexing problem. In August, eBay began quietly testing a program that would allow some sellers to send merchandise abroad by shipping it to a post office box and letting a logistics company handle the rest. (Source

IKEA regrets changing its 'Group Values' in erasing women from the Saudi catalog. On the Saudi Arabian website, only men and small children were pictured throughout the catalog, women were digitally erased. Additionally, IKEA removed the image of a female designer, featured in their other catalogs, who assisted in designing a line of their home furnishings. (Source

Four points of e-commerce that forces other retailers to try to copy Amazon. Macy's, Saks, Ralph Lauren and Tiffany & Co. are racing to improve their sites, attempting to keep up with Amazon. Free shipping, loyalty programs, video merchandising and fulfilling orders from brick and mortar stores are going to be the key to e-commerce success moving forward. (Source

Group of Walmart Associates meet with Wall Street; low wages and high labor demands equal possible drop in sales. Five employees, two of whom have worked for the chain for more than 20 years, outlined problems they say they see including unsafe conditions and low wages. The group had the opportunity to meet with Wall Street executive to voice their concerns over how demands on less associates are potentially going to affect the bottom line of the company. (Source

Richemont buys jewelry manufacture Varin-Etampage and Varinor. Varin-Etampage and Varinor has served in the past as a supplier/ manufacture of high end quality parts for watches and jewelry. The current Directors of VVSA will remain in place controlling day to day operations and the company will continue to serve other existing clients. (Source

Chemical plant in Japan explodes, may lead to a Global Diaper Shortage. The Nippon Shokubai Co., is one of the world's largest producers of acrylic acid, a primary ingredient used in disposable diapers. Procter and Gamble relied on Nippon Shokubai for products it sold in Asia. (Source

Skyrocketing price of helium hits Party-balloon business. The party business is hoping this is a temporary situation, but the price of a tank of helium has nearly tripled. Over 50 percent of party store experienced a shortage, 90 percents of respondents said they have seen the dramatic price increase. Helium is produced in the United States, but also at large overseas facilities in Algeria and Qatar, which are sources to the US market. (Source

Simon Property Group is looking at the possibility of purchasing General Growth. Simon Property is barred from making a bid for General Growth for two years, but that has not stopped the ideas from flying. Brookfield Properties is a major shareholder of General Growth and some feel that they may take over the Mall Development Company. (Source

"Washington confirms Chinese hack attack on White House computer." A malicious spam from a computer in China reached a single unclassified computer in the White House Communications Agency. However, is it really that important?  (Source

Proving a negative: The cost benefits of injury prevention. Attendees of "The Cost of Prevention vs. Hurting Employees in Light of Work Force Trends," a panel discussion at America's Safest Companies Conference, were likely not surprised by the statistics. Nor were they surprised by the fact that occupational injuries are costly not only in dollars, but also in productivity and morale.  (Source

The NYPD to double the size of its gang unit to tackle violence spurred by social media. The additional members of the unit will focus on "looser associations of younger men who identify themselves by the block they live on, or on which side of a housing development they reside," Commissioner Raymond Kelly said. "Under the new plan, the NYPD gang unit will work more closely with other divisions that monitor social media for signs of trouble." (Source

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Secret Shoppers survey scam hits over 900 people in North Carolina, netting the suspect $2.2 million. Jobs posted on popular job sites including Monster, offered working from home, completing secret shopper surveys. The scam brought in millions and most of the money made its way to Nigeria. (Source

Kenya switches off over one million counterfeit phones. Kenyan mobile phone firms said Monday they have switched off 1.5 million counterfeit cell phones. According to the government, Safaricom disconnected 680,000, Airtel switched off 740,000 while Orange blocked 75,000 phones. The switch off of counterfeit phones was in line with Government’s policy to rid the country of all counterfeits. (Source
Active Shooter Workshop Sponsored by the Boston FBI Citizens Academy Alumni Association. In response to the unfortunate active shooter situations in our country, The Boston FBI Citizens Academy Alumni Association has decided to put on this one day workshop, October 31, 2012. Our goal is not just to educate attendees but provide them with an action plan they can execute so our communities are better prepared in case of an active shooter situation. We have engaged the Center for Personal Protection and Safety of Spokane, WA, who provides active shooter education to the FBI. We also have Special Agent Gary Coffey from the FBI and other great speakers lined up. This event requires registration.

Over $1 Million dollars of Swiss Army watches stolen, Investigation concludes after one year. Gilberto Nieves was charged with first-degree larceny and conspiracy to commit first-degree larceny. Nieves was product repair manager at Victorinox/Swiss Army. Mark Bancroft and Linda Thanassi were charged with first-degree larceny and conspiracy to commit to first-degree larceny. Bancroft turned himself into the Monroe police. Losses began in 2010 following a warehouse inventory, in September 2011, another full inventory of the entire warehouse was initiated due to the discrepancies, and this resulted in the discovery that a large quantity of time pieces was missing. The total market value of the stolen watches is $1,076,000. (Source

Former TSA Agent accused of stealing $800,000 worth of goods, says thefts are common. Pythias Brown was jailed for three years for stealing more than $800,000 of goods during a four-year period as a TSA agent at Newark Liberty International Airport. He got away with things such as cash, clothing, electronics and more. He was caught when he tried to sell a stolen CNN camera on auction site eBay. (Source

Tampa couple faces attempted murder; attempted to stab and run over a Kmart Loss Prevention Agent. Louis Murray, and Shadaveya Jones, put a 50-inch flat screen television and an Angry Birds alarm clock into their shopping cart and started to walk out of the store through the garden center. As Murray was wrestling with the LP Agent, he attempted to stab him with a knife. Jones ran to the car, and then attempted to run over the LP agent. The Kmart agent was not seriously injured. (Source

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Sofa King Store Manager stops a theft with very quick reaction. Two men tried to steal 2 leather sofas, quickly placing them in the back of a van, as quickly the Store Manager reacted and pulled the sofas out of the van, leaving the thieves with nothing. (Source

Alaskan teens steals $189,000 in cash from a village store, no place to spend it and only 370 residents on an island. In a remote village of Northwestern Alaska, they have one store which also serves as a check cashing store. The teens stole the $189,000 from the store safe and buried the money around the village; police were able to recover all but $17,000. The village is built on sand, surrounded by the sea and has no roads out. The store is the only place in the village to spend money. (Source

Five Teen Girls arrested trying to rob a Zumiez Store in Pearland, Texas. Dash Cam video of the arrest of five teen girls following a robbery where a female store associated was assaulted. Three of the five teens had bagged merchandise and slammed the associate out the doorway as she attempted to stop the girls from leaving the store. (Source


Washington State ORC Alliance Annual Training Conference - Burien, Washington - October 18, 2012 - Click here to register


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8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL

Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit

2012 Thought Challenge Awards Committee

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eBay News

eBay Investigators Supported Large Scale Investigation Leads to Multi Convictions & Property Seizures

eBay Global Asset Protection team supported a long-term investigation into alleged sale of stolen electronic goods totaling in excess of $400K and ten recent convictions related to the organized scam. All ten people who have been charged so far now have pleaded guilty to federal charges. According to the U.S. Attorney’s Office, though, the investigation continues, Mobile, ALA based investigators broke up the Atlanta-based organization, which authorities said sold hundreds of thousands of dollars’ worth of video games, iPads, iPods and other devices. Court records suggest a more senior member of the conspiracy, directed an enterprise that used counterfeit credit cards and driver’s licenses to buy consumer items from chain retailers like Walmart and Target. The defendants then set up PayPal and eBay accounts to sell the stolen items. Chief U.S. District Judge William Steele issued a preliminary order requiring the defendant to surrender $3,696 in cash, a PayPal account with $2,964.37 and another $390K stashed in 11 different bank accounts. In addition, authorities seized 180 items, including 20 Samsung digital cameras, 10 Samsung Galaxy tabs, 20 cell phone batteries, and a host of other video game consoles, cameras, watches and accessories. Tommy Loftis, a spokesman for U.S. Attorney's Office, said eBay officials have cooperated and shut down accounts used by the enterprise. Click here for full article.

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$37.5M worth of fake credit cards found in Australia, making it the the most sophisticated and most successful fraud operation in the country's history. Over 15,000 fake credit cards were manufactured in two suburban homes in northern Sydney, then sold to buyers who then embarked on shopping sprees before tossing the cards away. A joint-investigation involving the Australian Federal Police, NSW Police, and the Department of Immigration and Citizenship lasted for 12-months and has resulted in the arrest of eight Chinese nationals. (Source

Third suspect arrested in Pennsylvania in 'Operation Hard Target'. Now three men have been arrested in Montgomery County for the theft of nearly $20,000 of merchandise, by switching UPC label on merchandise at Target stores. The men are also accused of fraudulently creating eBay, Paypal and PNC bank accounts to sell the items online, yielding a profit of $172,000. (Source

Police and Troopers are developing more information on Midwest Walmart thieves. Two suspects allegedly took a suitcase from the store and loaded it with over 200 DVD, purchasing the $80 suitcase and profiting nearly $5000. The suspects are now believed to be connected to over $100,000 in thefts from Walmarts in Minnesota, Wisconsin, North and South Dakota. (Source

Stein Mart in Louisville nabs thieves with $1000 of cologne. Sherry Lynn Munion and Charles M. Dowe told Police when they stopped their car, they had never been inside the Stein Mart store, but Stein Mart had Munion stealing cologne on tape. Police retrieved nearly $1000 of cologne from a bag in the backseat of the car. (Source

Publix employee Pepper Sprayed by Shoplifter. A Texas man was arrested for shoplifting in Pelham, Alabama following pepper spraying the store’s Loss Prevention Associate. The suspect had five boxes of Prevacaid, four boxes of Prilosec, two boxes of Zegrid, two boxes of Rogaine and a Cuban sandwich, totaling nearly $500. (Source

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Thought Challenge

Submitted by Martin Renkis
Founder & CEO
Smartvue Corporation

We live in an amazing era of computing in which almost anyone can view images and videos from around the world on their computer, all with just a few clicks. This appears simple to do, but what is really happening in the background is the power of a global cloud of thousands of computers working together using the Internet.

This cloud brings everyday benefits to us like email, online banking and storing our family photos. The cloud continues to grow in our personal and business lives as we move our important data and services from our local laptops and computers and out to the online cloud. Some retailers have begun to utilize cloud technologies to power their surveillance for more efficient security as well as more efficient business.

There are many reasons that retail loss prevention is considering the cloud. The benefits of cloud-powered surveillance include live remote monitoring and recorded video searching from a single website, online video storage, collaborative sharing of video clips as well as centralized management and maintenance of cameras and servers. The benefits of the cloud network also propel surveillance from a tool for loss prevention and human resources into an engine for enterprise business management.

"We use our cloud-powered video surveillance solution to not only reduce shrink, theft, and improve security at our stores, but also to watch customer behavior, which helps us improve store layouts and merchandising," said Scott Hughes, of Tasti D-Lite. "In addition, we use the cloud to observe and train our employees to deliver better customer service and higher conversion rates."

Using the surveillance cloud to help with employee training and store layout can also drive revenue. A billion dollar retailer uses cloud-powered surveillance to help design better store layouts and merchandise placement. Management remotely watches customers interact with their products in real time. They also have the capability to search recorded video, collaboratively share video clips online, and download HD video to analyze trends.

Once retail stores are connected with cloud-powered surveillance, the value of this new network is multiplied. The surveillance cloud creates opportunities to monitor up to thousands of retail stores all from a single web interface. A surveillance system running on a high-speed global cloud like Microsoft (Skype cloud) or Google (YouTube cloud) can support instant access to live and recorded video from any camera or server, at almost any location worldwide.

An investment in cloud surveillance will no longer be based only on benefits from loss prevention and liability management, it will naturally expand to include visual business intelligence such as customer and employee management, merchandising, store layout and financial performance. Are you ready to get onto the cloud?

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Director of Safety & LP G&D Integrated Morton, IL G&D Integrated
Assistant Director of Security Starwood Hotels Orlando, FL Starwood Hotels
Dept Mgr Store LP & Safety Lowe's Houma, LA Lowe's
Dept Mgr Store LP & Safety Lowe's Alexandria, VA Lowe's
Dept Mgr Store LP & Safety Lowe's Vernal, UT Lowe's
Dept Mgr Store LP & Safety Lowe's Pueblo, CO Lowe's
Dept Mgr Store LP & Safety Lowe's Lexington, KY Lowe's
Dept Mgr Store LP & Safety Lowe's Bloomfield Hills, MI Lowe's
Dept Mgr Store LP & Safety Lowe's Houston, TX Lowe's
Mgr AP Walmart Spring Valley, IL Walmart
Asset Protection Mgr Sam's G1 West Allis, WI Walmart
Asset Protection Mgr Sam's G1 Houston, TX Walmart
AP Manager in Training Walmart Vincennes, IN Walmart
AP Manager in Training Walmart Savoy, IL Walmart
District Operations Mgr Home Depot Detroit, MI Home Depot
Asset Protection Mgr Home Depot Portland, OR Home Depot
District LP Mgr Big Lots Phoenix, AZ Big Lots
Specialist Sr. AP Best Buy Richfield, MN Best Buy
Security Mgr Detroit Zoo
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Randy Martin Guarneri earned the designation of Certified Forensic Interviewer (CFI). The 15 part exam tested his knowledge in various interviewing techniques. Congrats!
Matt Rowland
was named Regional Loss Prevention Manager for Carter's/OshKosh B'gosh.
Matt Grant was named District Loss Prevention Manager for Gordman's.

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Three Traits Every Great Leader Must Demonstrate Motive. Passion. Spontaneity. Those are three attributes that a great leader needed to demonstrate. Motive is the reason they have chosen "public life" Passion is "what makes them laugh, what makes them cry... what makes them get angry occasionally." Spontaneity is "the ability to answer a question you haven’t heard before." (Good descriptors)

Become a Leader Others Want to Follow A previous article exposed the worst of behaviors as a caricature of a dreadful management style. Assuming the positive version of the parasite metaphor is where managers support employees who sustain their managers, then what does this mutually beneficial relationship look like? What are the leadership roles that will build the careers of both managers and their people? (It's all about mutuality)
6 Ways Successful Teams Are Built To Last It takes great leadership to build great teams. Leaders who are not afraid to course correct, make the difficult decisions and establish standards of performance that are constantly being met – and improving at all times. Whether in the workplace, professional sports, or your local community, team building requires a keen understanding of people, their strengths and what gets them excited to work with others. (Worth it's weight)

How to Master the Art of Productivity Dan Schawbel recently spoke to Bob Pozen, a senior lecturer at Harvard Business School and a senior fellow at the Brookings Institution. Pozen's latest book is called Extreme Productivity: Boost Your Results, Reduce Your Hours. In this interview, Bob talks about how he managed his own time while being an executive, his top productivity tips, and more. (Measure by results)

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With review time approaching, it may be wise to do a critical and realistic self-review in preparation. While most of us are fully aware of our own positive and negative attributes, it's human nature to minimize and rationalize. Taking the time to do it in actuality not only prepares you for the review, but it'll force you to surface all the issues of the last year and rethink them. This process alone can have multiple benefits. From developing strategies for individual objectives, to creating a proactive response to your review itself, to actually changing your priorities and maybe even your focus. Very few take the review process as seriously as they should whether it be corporate America or the executive themselves. But as all the studies, psychologists, and human resource executives will tell you, it is a defining moment for an executive and an individual and getting prepared for it will help you.

Just a Thought,
Gus Downing

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