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September 26, 2012 SUBSCRIBE

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TAOBAO.COM, China's largest consumer shopping platform, signs memorandum of understanding with the International Anti-Counterfeiting Coalition to curb the manufacture and sales of counterfeit goods., a subsidiary of Alibaba Group, says its removed 47 million product listings in the first half of 2012. (Source

Robbers hit Garda Cash Logistics in Riviera Beach, FL and make off with obviously big loot - as Garda is offering $100,000 reward and here's the video! (Source

The Future is here - Bloomingdales goes with virtual fitting rooms in 20 stores Virtual fitting rooms, called Swivel, which allowed shoppers standing in front of kiosks to see in 3D how items from its fall collection looked on them with just a few hand motions in front of a screen. (Source

The tablet war keeps heating up with Barnes & Noble launching its new HD Nook right after Wal-Mart kicked out Amazon's Kindle but Apple's iPads are still #1 accounting for 7 out of every 10 sold What can you expect as Amazon continues to take market share from everyone including Wal-Mart in a big way. So last week Wal-Mart stops selling the Kindle and this week Barnes & Noble launches their HD Nook after announcing a few weeks ago it's UK expansion. (Source

Barnes & Noble to introduce Nook Video service. Barnes & Noble Inc. says it will launch a video service this fall that lets users buy and watch movies and TV shows on their mobile devices and televisions. The New York-based company says users of Nook Video will be able to shop an extensive collection of movies and shows from major studios including HBO, Sony Pictures, Viacom and Warner Brothers. The move into video puts Barnes & Noble more directly into competition with other online video providers, including and Apple Inc. Users will be able to download videos and view them on Barnes & Noble's Nook tablets and other devices with the Nook Video app, which the company plans to launch soon. (Source

Consumer confidence climbs to seven month high. The Conference Board announced the sentiment index increased to 70.3, the highest level in seven months, from 61.3 in August. American home rose by the most in two years. Spending is growing. (Source

President and grandson of Nordstrom’s gives away the Big Secret, "Improve Customer Service". Jamie Nordstrom president of Nordstrom Direct spoke at the annual Summit in Denver. Nordstrom stated, "We are not a non-profit organization." Improving customer service is Nordstrom's No. 1 goal, always. Nordstroms is doing something right, 11 straight quarters of comp-store sales increases and double the industry average of sales per square foot. You "may enjoy a previous reputation," says Nordstrom, "but you're winning and losing it every day." (Source

BlackBerry's slide worries corporate security. The new 'bring your own device' trend has created a big mobile security problem in corporations. Once The BlackBerry was the only tool approved by the IT department, as more and more new devices find favor with consumers, 'IT' is met with additional challenges of keeping the network safe. (Source

Japan’s UNIQLO. largest mall store in world to open in New Jersey. UNIQLO, the global clothing retailer, will open their new Paramus, New Jersey, store in the Westfield Garden State Plaza this Friday, September 28th. At 43,000 total square feet and two stories, the store will be their largest mall store in the world and will serve as the prototype for UNIQLO's many future U.S. shopping mall locations. (Source

OSHA investigating carbon monoxide leak at Trader Joe's warehouse in Pennsylvania. After 18 employees become sick, the warehouse was evacuated. All are expected to recover. OSHA is conducting an investigation at a warehouse owned by Trader Joe's, a specialty grocery store, in Pennsylvania after a carbon monoxide leak made some employees sick. Eighteen employees working in the warehouse became ill after the carbon monoxide leak on Sunday. The nearly 200 employees were evacuated from the warehouse, and those feeling ill were taken to a hospital for treatment. They were allowed to return later in the day. Malfunctions within the batteries of five forklifts in the warehouse may have been the cause for the carbon monoxide leak. (Source

UK's Carphone Warehouse closes Best Buy stores and now looks to wipe out 200 corporate jobs With decreasing sales and the loss of the Best Buy stores they're restructuring and creating "self sufficient and autonomous markets". A nice way of saying you're on your own with little corporate help. They'll obviously be cutting LP jobs. (Source

South Carolina law enforcement raid two flea markets and bust 4 for selling counterfeit goods. "Copyright and trademark infringement are often seen as victimless crimes, "said Ravenell, "but the state of South Carolina hurts when we do not receive the fees and taxes from items being sold in this state. (Source

Duo arrested with $3K in counterfeit cash. Foley, Alabama Police have nabbed a couple of people they say were trying to pass counterfeit cash. Jason Marks and Shannon Aplin of Pensacola were arrested trying to use phony cash at an outlet store. An employee tipped off police. When an officer caught up with them, they say they found almost $3,000 in counterfeit cash, more which was printed but hadn't been cut, as well as meth in the car. The case has been handed over to the U.S. Secret Service. (Source

Memphis, TN man arrested in attempted murder of Piggly Wiggly grocery store parking lot security officer The security guard was clearing the parking lot of a Piggly Wiggly in Memphis. An argument began between the guard and four men in a car on the property. A witness told police that shortly after the confrontation began, several gunshots were fired and the car sped away. The guard was shot at least four times, according to the affidavit, and was taken to the Regional Medical Center at Memphis in critical condition. The suspect has admitted to the shooting. (Source

Houston, Texas Walmart faces civil charges for excessive force used during an apprehension. The civil case will head to court next week. Michael Baillio states that he was body slammed in the Loss Prevention office. Walmart states that the suspected shoplifter was uncooperative and verbally insulting. Prosecutors have dismissed the shoplifting charge. (Source

Man walks out of NJ Kmart with $27K worth of jewelry. A man in Gloucester Township, NJ is wanted today after stealing over $27,000 worth of jewelry from the Kmart yesterday morning around 11 am. The bandit was caught on camera walking into the store pushing a cart. He walked right up to the jewelry counter, cut the security cable on a spinning earring display, and loaded it in the cart. He then walked right out of the store. (Source

Maine Rite Aid robbery thwarted by store employee. An attempted robbery of a Rite Aid pharmacy failed this morning when a store employee refused a demand for drugs. Pittsfield police Chief Steve Emery said the employee told the would-be robber that "you are not leaving here with any drugs." The suspect, a man in his 30's wearing a bandana over his head and oversized sunglasses, according to Emery, gave an employee a note demanding drugs about 10:48 this morning. The man said he had a gun, but didn't show it in the store. (Source

Giant Food office cashier in Hagerstown, PA gets probation and restitution for theft of charity funds. Megan Elizabeth Sarber received five years probation, $1500 fine and was ordered  to pay $4100 in restitution for her role in stealing from a charity set up by the store to purchase books for the community. (Source

Four associates steal $30,000 worth of Tennessee lottery tickets, one stole $12,000. A total of $7,500 worth of winning tickets was redeemed by store employees. The Snappy Mart Store Manager began the investigation when she noticed the store was rapidly losing money. (Source

Two Minnesota females accused of stealing $700 of perfume from Ulta. Both Donielle Etavia Hall and Caswana Katrina Miles have prior theft convictions, this time they are being charged with a felony. Police said they had so many products in a handbag that it was sticking out as the pair walked by the awaiting police car. (Source

Alabama teens accused of stealing electronics from Target and Walmart to buy Spice. Three 18 year old teens have been accused of stealing high end electronics and cameras from Target and Walmart in order to purchase synthetic marijuana. (Source

Georgia electronics store hit twice by the same burglar. Lanter Communication, a GE Mobile Communications store was hit twice by suspected burglar Ray Franklin. Police found a few thousands of dollars of merchandise at Franklin’s home, but most of the $10,000 worth of merchandise had already been sold or pawned. (Source

Suspect on the run after robbing the Tourneau Store at Scottsdale Fashion Square. Scottsdale police say a man is on the run after robbing a watch store inside Scottsdale Fashion Square Friday. According to police, a man walked into the Tourneau Store and after looking at a number of watches, pulled out a handgun and started demanding the watches and took off. No one was injured during the robbery. The investigation is still ongoing. (Source

Virginia AutoZone robbed at gunpoint; suspects may be tied to two other robberies. The York-Poquoson Sheriff's Office is investigating a robbery Monday night at the AutoZone store on Hampton Highway. The robbery occurred just before 9 p.m. when a man entered the store, displayed a handgun and demanded money. The suspect fled with an undisclosed amount of cash. He was last seen fleeing the store on a bicycle. No one was injured during the incident. (Source

Douglas County, Nevada deputies search for serial burglar and accomplice. The Douglas County Sheriff’s Office is seeking the public’s help in identifying the people responsible for two commercial burglaries in Gardnerville. The first burglary occurred at the Verizon Wireless Outlet Store around 5 am. The suspect broke a window and made off with two cellular telephones, phone chargers and cash were stolen from inside. The second burglary occurred approximately 15 minutes later at the Washoe One Stop Smoke Shop, 1 mile away from the first burglary. The suspect pried open a rear door and ran off with cartons of cigarettes and miscellaneous items. (Source

High End Ladies Boutique in the UK hit for over $240,000. Three of the Boutiques owned by designer Camilla Franks have been hit by smash and grabs in the last few days. Camilla Franks who is traveling in Italy has hired a Personal Body Guard in case the incidents are not just about her fashions. (Source

8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL


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8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL

Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit

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eBay News

eBay Investigators Supported Investigation Leads to Jail Sentence

eBay Global Asset Protection team supported a long-term investigation into alleged sale of stolen bikes leads to jail sentence for former employee of store. The Santa Barbara County District Attorney announced that the suspect was convicted of Felony Embezzlement and will spend 210 days in jail. The suspect worked at a bike shop in Santa Barbara and he stole 13 bicycles worth over $40,000 from his employer and sold many of them on eBay. The investigation by the Santa Barbara Police Department revealed that he had been stealing merchandise and small amounts of money from the shop for the last 3 years. He pled guilty and was sentenced to 210 days in county jail, placed on probation for 3 years, and ordered to pay full restitution. Click here for full article.

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Identity theft ring of 3 busted last week in Fremont, CA. Police say they found them with stolen personal checks, other personal information that did not belong to them, several laptops, and altered checks. They arrested the three suspects and also charged them with receiving known stole property. The investigation continues and it is unclear if any retailers had been hit. Anyone with information about this incident can call police at 510-790-6800. (Source

Champs store employee works with restaurant credit card thief, stealing $24,000.
Niquarus Rawls works at the Chili's on US 17, north of US 92 in DeLand, Florida. Investigators say Rawls has been stealing card numbers over the past several months. He then used the cards to buy merchandise and gift cards at the Champs Sports store at Seminole Town Center in Sanford. An employee at the Champs store, Shaira Garcia, has also been arrested. Garcia is accused of manually keying-in stolen card numbers. The purchases totaled about $24,000. Investigators are also looking to see whether employees of Wal-Mart’s in Ocoee and Clermont may also have been involved in this crime. (Source

Portland, OR Mom gets 4 days jail for running a home based black market mini-mart.
Orquidea Interian-Castillo, a mother of four, declined to say anything at her sentencing Tuesday. But after her arrest in March, she told investigators she'd been selling stolen merchandise out of her apartment for three years. In March, investigators from Fred Meyer, Safeway and Albertsons said organized retail theft operations in apartment complexes have been popping up throughout the metro area, especially in east Multnomah County. They estimate Interian-Castillo's operation may have cost them $200,000 a year in losses. The Judge had ordered $20,000 in restitution, four days in jail and two years of probation. (Source

Delaware man accused of Organized Retail Theft on 31 counts. Derick Colon shoplifted nearly $1,000 in merchandise from the Walmart in Milford, Delaware. Colon was accused of using tools to remove the merchandise from its packaging on 30 occasions between July and August. (Source

Five teens wanted in Brooklyn sneaker store robbery. Police are searching for five teenagers caught on security camera robbing a sneaker store in Brooklyn. The incident happened just after 2 p.m. last Monday afternoon at Lee's Sneakers in East New York. Police say five teens burst into the store. One, wearing a blue shirt, appears to point a gun at a worker. The suspects then ransacked the place, taking hats, clothes and a laptop. (Source

Group responsible for 40 robberies of Oxycontin could be living in Ottawa. The group, believe to be men from Somalia may be connected to 10 bank robberies as well as 30 pharmacy robberies all over Canada. Police know the crimes are connected; they have video of the same suspects hitting three to five robberies in a single day. (Source

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District Operations Mgr The Home Depot Milwaukee, WI The Home Depot
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Chris Walin was named Divisional Loss Prevention Manager for Genuine Auto Parts, NAPA.
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A Better (& Cheaper) Way to Motivate Employees There is nothing more powerful in motivating a company's people than a mission that they believe in passionately. But when it comes to getting people to do the right things every day, a compelling mission can only go so far. Beyond that, I have found there are four things that will really help to turn that passion into effective action. (4 is a must)

To Do Today: Eat Lunch With a Colleague Companies are slow to recognize the idea that much creativity occurs informally: not in meetings, on time, according to agendas, but at those moments when our brains relax and are free to wander. Day dreaming is strongly associated with creativity but, in order for our minds to dream, we need less structured, narrow environments. (Dig in!)
The Five Hallmarks of Highly Respected Achievers What describes highly driven, achievement-oriented people who are also highly respected? The intersection between drive and respect is an important one, because we all know people who are highly driven but think nothing of running others over along the way. And, we know examples of people who are respected but stagnant. (Just a taste)

Inside the Mind of a Great Manager Since each of us has had good and bad managers, it’s tempting to wonder if there’s a brain-based distinction between them. At times we've worked with managers so appallingly unfit for their role that its seemed like there just had to be something missing upstairs — some crucial component that these people just didn’t have. (What's going on?)

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Surveys show that happiness at work significantly improves performance and productivity. It translates into higher energy levels, better reviews, faster promotions, higher wages, better health and overall a better environment. While it shouldn't be surprising it often times needs to be remembered. When fellow executives are unhappy for long periods or with their co-workers it needs to be addressed because productivity and overall team health will suffer. Attitudes are contagious and happier teams produce more and have better results. Is your team happy?

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