Viewing on a mobile device? click here for our mobile version






September 20, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
The LP industry's interactive daily e-mail column where YOU can make postings

Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in October

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Dec. 1 deadline
is coming!

Write your
Thought Challenge

Know about an event we should feature here?
Let us know.

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

Women in LP Caucus
Mentor Program
Register Here

Watch for our article the day after each event!

October 12, 2011
NRF-Investigator's Network Meeting
NYC Metro Area

October 19, 2011
NRF-Investigator's Network Meeting
McLean, VA


5th Annual
Crime Symposium & Trade Show

Wednesday, Sept 21, 2011
8:30am - 5:00pm

Hilton Garden Inn
35 Major Taylor Blvd
Worcester, MA



co-hosted by
Universal Surveillance Systems

CLEAR/Coalition of Law Enforcement and Retail

2nd Annual Training Conference

October 4-6, 2011
Peppermill Resort/Casino
Reno Nevada



Albuquerque Retail Assets Protection Association (ARAPA)
is hosting their

2nd Annual
Southwest ORC Conference

Albuquerque Convention Center

October 13, 2011

and the cost is free

Additional information including conference topics can be found at the
link below


Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA






























LPRC 2011 Impact Conference

October 10-12, 2011

Office Depot Headquarters
Boca Raton, FL



Ian Dill
has been promoted to Vice President of Asset Protection at Sports Authority.  Ian has been with Sports Authority for 15 years in LP management roles and, prior to that, was with Nike.  Ian's education is from University of Maryland University College.  Congratulations, Ian!

The U.S. Immigration and Customs Enforcement shut down an entire flea market in Memphis and seized 153,634 counterfeit items that had been operating "with a total disregard of the law" since 2004.  (Source

Female employee and man shot to death in Lowes store in Concord, NC in what was described as a domestic situation.  (Source

The International Council of Shopping Centers said it expects holiday sales to increase 3% this year.  (Source

Barnes & Noble has picked up some of Borders intellectual property in an auction held by Hilco last week, but Hilco wouldn't say which specific assets.  (Source

AutoZone 4Q reports same store sales up 4.5% with a net sales increase of 8.1%

Southern California UFCW 62,000 grocery member union strike averted after a 26-hour bargaining session and an agreement to save the "affordable health care plan."  (Source

Fresh & Easy stores install framed glass doors on medium temperature cases in 35 stores with plans to put them in 170 stores.  The doors save electricity, cut shrink by 50%, improve merchandise visibility and temperature control, and increase dwell time by shoppers because aisles are warmer.  (Source

One in every 10 American consumers has already been victimized by identity theft.   With the 6 places thieves target to steal card #'s; Restaurants/supermarkets, online, ATM's, you mail, traveling, and credit card terminals/readers in stores.  (Source

Google Wallet adds Visa, American Express, and Discover to its payment system yesterday and let the tapping begin with virtual cards now accepted at only 135,000 terminals so far.  (Source Associated Press)

National Preparedness Month Coalition
September 2011
Join forces with the NRF and FEMA on this important mission




Shoplifting gang know as "The Florence Girls" arrested.  Three women from Colbert County, Alabama, who traveled northern Alabama and were apprehended shoplifting from a Belk store were arrested last week in the Decatur Mall.  The investigation is ongoing.  (Source

3 of 4 Cross-dressing ORC men arrested in a Jo Ann Fabrics store in Orlando, Fla., stuffing feathers, lace gloves, glitter tights, and bra pads into bags.  Stealing their tools of the trade.  (Source

Report Your ORC News & Educate The Industry
Your News May Help Create New Jobs!


Share Your Thoughts                                            Sponsor this column



D&D Daily Canadian Push

Jen Drake CFI, West 49th, Director of Resource Protection on –

The Canadian Push and what US LP Executives can expect

From an LP standpoint, anyone familiar with Wicklander & Zulawski's interview techniques can rest assured that your toolbox of investigation methods works just as well in Canada. My best piece of advice for LP to be successful in deploying their prevention programs and conducting investigations is to get to know the cultural differences of the Canadian employee and the Canadian customer base. The Criminal Code of Canada and Young Offender's Act will be comfortably familiar to you, our legal landscape is very similar. We also face similar challenges to U.S. retailers when dealing with local police services & RCMP. Like you, we are trying to establish better partnerships with law enforcement, to bring more attention and support to combat crimes within the retail environment. LP Training & Awareness programs and LP technology such as Exception reporting, DVR analytics, EAS, Alarm, etc are, in my opinion, virtually identical to what you deploy in the US. LP departments will not have any trouble crossing over in that regard.

According to some, the real Canadian push began with Wal-Mart's purchase of 122 Woolco stores in 1992. However, a number of U.S. retailers have been there for some time with Sears opening their first store in the early 50's. But Target's plan to open 150 stores is the single biggest push in Canadian history and has some Canadian retailers concerned.

"Canada 101" – an event created to help equip suppliers with the insights they need to be successful in Canada. Target's plans are so big that Retailing Today and Canada's leading training and strategic consulting firm, Sales Is Not Simple, has created a first of its kind event called "Canada 101" being held on Nov. 10th in none other than Target's backyard, downtown Minneapolis. The two teams "possess a wealth of knowledge regarding the market, the competitive climate, insight into all the ways that Canada is unique and what it will take to be successful." Jeff Doucette, with Sales Is Not Simple states, "Target’s entry into Canada is definitely exciting news, and we think that current vendors to Target will have meaningful opportunities to grow their business north of the border. The domestic Canadian market also holds lots of opportunities for US vendors that have not viewed this as a growth opportunity in the past."  To learn more about Canada 101, visit or download the Canada 101 Brochure. (Source

Public outcry has the politicians on both sides of the border looking at tariffs that can be as high as 18% and launching an investigation. Canadian retailers are fighting their government over import duties and last week the the U.S. House of Representatives passed a bill that renews duty free trade and saves millions for consumers. Still needing Senate passage, the bill, according to the NRF, doesn't go far enough because it doesn't cover key categories of clothing and footwear, nor key markets like China and Vietnam. Canada's Finance Minister is "irritated" over the high cost of consumer goods compared with prices south of the border. But tariffs are just one factor with retailers and their suppliers blaming each other for the 20% higher prices. The Canadian Finance Minister has ordered an investigation. (Source

Halifax Wal-Mart woman shopper files suit claiming she was struck suddenly by an alleged shoplifter and security guard that was chasing the suspect. The documents say Hartnett was hit so hard by the guard that she spun around, collapsed and fell unconscious, suffering injuries. The documents claim security staff was negligent in their pursuit of the suspect and showed disregard for the safety of shoppers. (Source

Employers must now respond to verbal threats in the workplace in Ontario. Because the 1st interpretation on Bill 168 amendments to the Occupational Health and Safety Act in Ontario makes uttering a threat a legally constituted act of violence and employers can no longer dismiss such behavior as mere talk. (Source

Want to make an impact and help your fellow LP colleagues with their Canadian Push?
Send your thoughts to

Share Your Thoughts                                             Sponsor this column



Job Opening




District Asset Protection Specialist Winn-Dixie Pensacola, FL Winn-Dixie
Sr. Manager of AP Safety Winn-Dixie Jacksonville, FL Winn-Dixie
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
Director of Asset Protection Confidential NYC, NY Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Director of Loss Prevention Confidential California Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Loss Prevention Mgr UNIQLO New York, NY UNIQLO

Loss Prevention Mgr

Kmart Belleville, NJ Sears Holdings Corp
Sr. Loss Prevention Mgr JC Penney Jersey City, NJ JC Penney
Sr. Loss Prevention Mgr JC Penney Elmhurst, NY JC Penney
Asset Protection Mgr BJ's Wholesale Club West Nyack, NY CareerBuilder
Loss Prevention Mgr Belk Turkey Creek, TN Belk
Loss Prevention Mgr Belk Morristown, TN Belk
Loss Prevention Mgr JC Penney Natick, MA Indeed
Store LP and Safety Mgr Lowes Central Louisville, KY Lowes
Store LP and Safety Mgr Lowes Fayetteville, NC Lowes
Store LP and Safety Mgr Lowes Jackson, MI Lowes
Regional LP Director CarMax Ontario, Canada CarMax
LP/Safety Mgr Goodwill Industries Oakland, CA Indeed
Mgr Security Protection/ Preventative Svcs FedEx Chicago, IL Indeed
Sr Mgr Loss Prevention ABC/Disney Pasadena, CA Indeed
Regional Safety Mgr Brinks Dallas, TX Brinks
Market Asset Protection Mgr Wal-Mart Seymour, IN Wal-Mart
Asset Protection Mgr Wal-Mart/Sam's G1 Goldsboro, NC Wal-Mart
District LP Mgr Walgreens San Francisco, CA Walgreens


Ian Dill has been promoted to Vice President of Asset Protection at Sports Authority.

Post Your New Job or Promotion! Click Here


Top 10 Things You Never Want to Hear at Work

  1. We've got a crisis on our hands. Don't be fooled by the implication of shared responsibility. That's just a euphemism. Make no mistake; you're on the receiving end of the message because you're the one they're counting on to handle the crisis or die trying.

  2. There's no easy way to say this. Guess what? There's no easy way to hear it, either. This can precede any number of events, from you're about to get fired or your top employee is quitting on you to your biggest customer is bolting for your top competitor. It's all bad.

  3. Why don't you take some time off? This particular question can either precede or follow some really unpleasant news, like one of your employees has filed a sexual harassment claim against you or "I'm afraid you're burning out and I don't want to have to fire your butt."

  4. All your meetings have been cancelled. This is where you say, "What do you mean all my meetings have been cancelled?" to which your admin replies, "What can I say, nobody wants to meet with you." They could be customers, the media, employees, whatever, you're now officially insignificant. Never a good thing.

  5. Did you really just say that? Lots of people, especially public figures, have heard that one right after they think something that wasn't supposed to actually come out of their mouths, usually while the mic is on, the tape is rolling, or the boss is on the receiving end.

  6. I accidentally deleted it. It's gone. You may not have pulled the trigger, but the fact that you're on the receiving end means that, whatever it was – probably a pitch or report you worked on for weeks – you're the one who's going to suffer because of someone else's screw-up.

  7. Do you really think your presentation went well? That's when you ask, "Was it really that bad?" and the other person replies, "Um – sorry to tell you this, but you'll be lucky if they don't cancel your whole project."

  8. Can I have a word with you in private? Not that good news is always delivered in public, but even when someone wants to chat with you about something innocuous, he won't say it like that. He'll opt for something like, "Where can we talk?" or "You're not gonna believe what I heard."

  9. Um – how long did it take you to do that? That's usually followed by something like a recommendation that you do it over and way, way better if you want to keep your job.

  10. You've been served. Not much you can do about this one, considering you've already blown it by answering yes to the magic question, Are you [your name]? Whether you're served at work or not, it really doesn't matter. You're going to wish it never happened.

    Did I forget to say that I've either said or heard every single one of these lines? In some cases, both. It's true. And you know I've never been a process server.  (Source

Did I forget to say that I've either said or heard every single one of these lines? In some cases, both. It's true. And you know I've never been a process server.  (Source

Post Your Tip or Advice! Click Here

SUBSCRIBESU  update account /      change e-mail /      /        FEEDBACK      -          ADVERTISE WITH THE DAILY