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September 15, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
The LP industry's interactive daily e-mail column where YOU can make postings

Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in August

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Dec. 1 deadline
is coming!

Write your
Thought Challenge

Know about an event we should feature here?
Let us know.

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

Women in LP Caucus
Mentor Program
Register Here

Watch for our article the day after each event!

October 12, 2011
NRF-Investigator's Network Meeting
NYC Metro Area

October 19, 2011
NRF-Investigator's Network Meeting
McLean, VA


5th Annual
Crime Symposium & Trade Show

Wednesday, Sept 21, 2011
8:30am - 5:00pm

Hilton Garden Inn
35 Major Taylor Blvd
Worcester, MA



co-hosted by
Universal Surveillance Systems

CLEAR/Coalition of Law Enforcement and Retail

2nd Annual Training Conference

October 4-6, 2011
Peppermill Resort/Casino
Reno Nevada



Albuquerque Retail Assets Protection Association (ARAPA)
is hosting their

2nd Annual
Southwest ORC Conference

Albuquerque Convention Center

October 13, 2011

and the cost is free

Additional information including conference topics can be found at the
link below


Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA





LPRC 2011 Impact Conference

October 10-12, 2011

Office Depot Headquarters
Boca Raton, FL



Debbie Maples was promoted to Vice President Loss Prevention, International Stores, Global Supply Chain, Investigations & Corporate Security for the Gap. With over 30 years of retail LP experience with such organizations as Carter Hawley and Hales, Wet Seal, Macy's and the last 8 years with The Gap, Debbie has shown an exceptional leadership style and depth of industry knowledge that has made her an extremely valuable contributor to the industry and a great role model.  Congratulations Debbie!

The ORC Workbench program is starting to make a huge impact with a number of big retailers currently piloting the software.  Their first customer, Kohl's, reports great success with it and recently purchased additional seats because of the significant ROI.  The ORC Workbench team plans to announce monthly webinars for the LP community and will soon be releasing version 2.0.  Stay tuned as this software will make a difference long term with plans to connect the ORC efforts on a national level.

Lowe's Cos. Inc. is deploying 42,000 iPhones in its nearly 1,700 U.S. stores that employees will use to aid customers in store aisles. That means approximately 25 iPhones per store.  Employees can access the mobile commerce site to obtain detailed product information and how-to videos. They also will be able to check inventory in-store and in surrounding stores to secure the quantity of a given item a customer needs.  (Source

Lululemon, who started an EAS source tagging initiative recently, has the Gap, Nike and Nordstrom going after that trendy sports apparelWith Gap opening their Athleta stores, Nike opening their Salvation chain, and Nordstrom rolling out their Zella line, Lulu's success has the big retailers reacting.  Lulu recently promoted Steve Read to Director of Loss Prevention and he's building a new program.  (Source

Beulaville, NC man, Brian Davis, was part of a plot to kidnap a Family Dollar store manager on Sept. 5th at his home and force him to open the safe.  A convicted felon, police are actively seeking his arrest and he is considered armed and dangerous.  (Source 

Mesa, Arizona gang member goes on a robbery spree of 5 retailers in one night and was finally apprehended robbing a QuikTrip convenience store.  (Source

Burlington Coat Factory 2Q reports same store sales up 2.1% with total sales up 6.1%

Online sales are growing four times faster than sales at shopping centers. "The geometric growth of online sales will have a significant impact on brick-and-mortar sales," David Henry, President and CEO of Kimco Realty, said recently at an ICSC Conference.  Henry, the new ICSC chairman, cited the Internet's impact on retailers as one of three major challenges that the retail industry is facing.  (Source

Video game sales "tumbled" 23% in August, the 4th straight month of declines and the 9th in the last 12 months.  Things are changing rapidly in that industry with the iPhone and tablets "changing the way we think about games" and online channels beginning to steal huge pieces of market share.  Will this be the next tech-death?  (Source

Retail sales in the U.S. stagnated in August as consumer confidence measures tumbled to near recessionary lows following the fierce political battle over raising the debt ceiling. Retail sales fell 0.2% in the UK as well as in August. (Source

Another retailer is eliminating self-checkouts because the lines get "clogged."  This is the second one in three months with Big Y grocery stores, who operate 61 stores in the Northeast, saying "Self-checkout lines get clogged as the customers need to wait for store staff to assist with problems with bar codes, coupons, payment problems and other issues that invariably arise with many transactions."  (Source

Health care is 80% of the problem in the 60,000-member grocery union talks going on in Southern California.  They've already voted to go on strike and talks have been going on for weeks with no end in sight.  (Source

Watch out for Japan's Uniglo stores as they plan to overtake the Gap and Zara in the next 5 years.  They'll be in most major cities soon with a flagship store in NYC!  (Source

Tyco agreed to acquire Israeli company Visonic Ltd. for $100 million in cash.  Visonic is an international developer and manufacturer of high-quality electronic security systems and components for residential and commercial/industrial properties.  (Source Associated Press)

SAP agrees to pay $20M to settle criminal charges for their now defunct subsidiary TomorrowNow stealing documents from rival Oracle.  Being charged with 12 counts of fraud and copyright infringement for stealing documents from rival Oracle, SAP acknowledged the theft and shut down TomorrowNow.  A jury awarded Oracle $1.3 billion last year in a civil lawsuit against SAP. But a judge later threw out the award, calling it "grossly excessive." Oracle has refused to accept the judge's recommendation for a $272 million award, setting the stage for a new trial.  (Source Associated Press)

Accenture has released a new White Paper "Unplugged and Exposed: Rethinking Cyber Security for a Mobile World" (Source

A newly released audit by KPMG of the Department of Homeland Security's IT controls shows "the IT control deficiencies limited DHS's ability to ensure that critical financial and operational data were maintained in such a manner to ensure confidentiality, integrity, and availability."  Nearly two-thirds of the 161 weaknesses discovered in the fiscal year 2010 audit were identified, but not remediated from an FY 2009 audit. "Disagreements with management's self-assessment occurred almost entirely at the Federal Emergency Management Agency," the IG audit said.  (Source

The cost of cybercrime to the global economy is estimated at $1 Trillion and malware is being introduced at a rate of 55,000 pieces a day, or one per second.  And a destructive attack from cyberspace is coming and according to a study, the DHS has the authority, but lacks the experience and capabilities to orchestrate a comprehensive approach to cyber-intelligence.  The DOD is really leading the way and is testing an industrial sharing program that has been so successful it may be expanded to the entire U.S. industrial base.  (Source


National Preparedness Month Coalition
September 2011
Join forces with the NRF and FEMA on this important mission




Phoenix ORC Ring busted

An 11-member ORC ring has been arrested in Phoenix that targeted 76 stores at seven Valley malls over the past six years.  The primary malls they hit were Anthem Outlets, Desert Sky Mall, Arrowhead Town Center, San Tan Village Mall, Desert Ridge, Scottsdale Fashion Square, and Chandler Fashion Center. The main stores targeted were the Children's Place, the GAP, Victoria's Secret, Ralph Lauren Polo, Dillard's, Sears, Hollister, Nike Outlet, Disney, Carter's, Justice, and Banana Republic.

The organization used several different crews of two to five shoplifters who would enter malls as a group and specifically target certain stores that did not have significant video surveillance and were easy to get in and out of very quickly, investigators said. Their typical method of operation would be to stage the clothes in a store just before shoplifting them so they could get various sizes, colors or styles of an item, and to obtain anything they personally wanted, officers said.

Usually, the shoplifters had department store bags hidden on them, or they would walk in carrying their own large bags, investigators said. They would act quickly, placing merchandise in their bags once inside the store. They would then walk out of the store, usually handing the bag of stolen items to another co-conspirator, who would sometimes hand the bag to yet another accomplice who would be waiting outside, officers said.

After leaving the store, they would drop the stolen merchandise in their car, go back into the mall and do the same thing at another store, targeting several malls the same day, police said. The organization had multiple shoplifting crews at several different malls at one time.

Within a small crew of shoplifters, each crew member would typically keep some stolen items for their personal or family use, and then receive approximately 10 percent of the retail value of the remaining stolen items from the re-sellers in the organization, investigators said.

The re-entry point into the market occurred when the merchandise was filtered to these re-sellers, officers said. These re-sellers had clients who routinely purchased the stolen merchandise, either directly from their homes or at a preset meeting place, investigators said.

The shoplifters would plan their thefts anywhere from once a week to as often as five times a week, depending on their need for personal items or cash, police said. During one month, undercover officers observed members of the organization commiting 26 separate felony acts of shoplifting.

On average, each act caused the stores a minimum loss of $1,500. On the high end, the GAP Store in Anthem suffered a loss of $8,000, police said.

As a result of this investigation, seven search warrants were served on suspects' homes, resulting in the seizure of five vehicles, one handgun and $4,500 in cash. A total of 3,495 individual items of property believed to be stolen were recovered, valued at $86,771.85, police said.

Security officers from Macerich Management Systems at the Paradise Valley Mall initially identified the
co-conspirators from the organization in June. The investigation involved officers from the Desert Horizon Precinct's Neighborhood Enforcement Team, supervised by Sergeant Aimee Smith of the Phoenix Police Department, and also included officers with the Glendale Police Department and the Mesa Police Department.


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District Asset Protection Specialist Winn-Dixie Pensacola, FL Winn-Dixie
Sr. Manager of AP Safety Winn-Dixie Jacksonville, FL Winn-Dixie
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
Director of Asset Protection Confidential NYC, NY Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Director of Loss Prevention Confidential California Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Dual-market Market AP Mgr Wal-Mart Laredo, TX Wal-Mart

Loss Prevention Mgr

Macy's Brass Mill Center Waterbury, CT Macy's
Loss Prevention Mgr Macy's Silver Lake Coeur D'Alene Macy's
District LP Mgr Walgreens Lubbock, TX Walgreens
Area Logistics LP Mgr Sears Supply Chain Atlanta, GA Sears Holdings Corp
Loss Prevention Mgr Sears Holdings/Sears Burlington, MA Sears Holdings Corp
Loss Prevention Mgr Sears Holdings/Sears Rochester, NY Sears Holdings Corp
Loss Prevention Mgr Sears Holdings/Sears Cambridge, MA Sears Holdings Corp
Area LP Mgr Ross Stores Richmond, VA Ross Stores
Area LP Mgr Ross Stores Denver, CO Ross Stores

Debbie Maples was promoted to Vice President Loss Prevention, International Stores, Global Supply Chain, Investigations & Corporate Security for the Gap.
Jacob Myers was promoted to Manager, LP Awareness and Communications for Old Navy.
Robert Figueroa has been named Area Loss Prevention Manager for Family Dollar.

Post Your New Job or Promotion! Click Here


These are not my "tips," but are "tips" shared by King Rogers during the RILA Conference last year in Orlando. My tip would be for today's LP Professionals to "never forget the lessons of those who came before us and helped create our industry."

"Stuff I Learned Along the Way" . . . by King Rogers

  • Metrics are your friend

  • 360 Degree Education (boss, peers & team)

  • Visioning – let it flow

  • Collaboration – needs brainpower and commitment

  • Embrace Diversity

  • Understand Corporate Politics

  • Do Your Homework – be prepared, visit key decision makers in advance

  • Flat Organizations work best

  • Have Daily Knowledge of Diverse Interests – know a little bit about everything (helps with small talk)

  • Soar with your Strengths

  • Show Courage

  • The Importance of Networking

  • Respect your Family

Tom Jones, CFI
Regional Loss Prevention Director
LP - West Region

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