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September 14, 2012 SUBSCRIBE

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NRF Loss Prevention - Executive Summit 2012. Sept. 18-19, 2012. Hyatt Regency Schaumburg - Chicago, IL
News Brief - Sponsored by WG Security Products

Best Buy moving 2,000 LP employees to the sales department. In an effort to focus on selling customers more merchandise, along with an increase in customer complaints about having their receipts checked at the door, Best Buy has made the decision to reassign around 2,000 loss prevention employees to the company's sales force. No employees are being fired.  (Source

Retail sales increase 0.9% in August, largest increase since February. Retail and food sales jumped 0.9%, but overall retail sales were mixed. Home furnishings and furniture stores, restaurants and bars, and garden-supply stores all saw increases. But shoppers spent less at electronics and appliance stores and clothing shops. Auto sales have been a bright spot during the recovery, and spending at car and parts dealers jumped 1.3% in August after rising 0.1% the prior month. (Source

Home Depot to Close last seven stores in China. Home Depot said it would close seven of its big-box home-improvement stores in China and take a $160 million after-tax charge in the third quarter as a result of the move. The closures come amid weaker growth in the Chinese economy, and Home Depot said they reflect a shift in strategy toward specialty stores and online operations and away from the do-it-yourself model. Home Depot entered China in 2006 with a 12-store acquisition, which has since fallen in number to the seven now being closed. (Source

Largest Burberry store in the world opens in London. Burberry has opened a new flagship store on London's Regent Street that mixes elegant craftsmanship with digital high-tech wizardry to create a truly seductive retail experience. Not only is it the largest Burberry store in the world at 44,000 square feet, it’s also the most high-tech and fitted out with lots of fancy gadgets. There are no cash registers, instead, customers are led to sit on a sofa where the transaction is completed digitally. It’s as if you’re sitting at home in your living room with a credit card in your hand. There’s guest wifi and valet parking if you’re so inclined. (Source

Rue 21 to open 12 new stores on Long Island. Rue 21 Inc. said Thursday it has appointed Sabre Real Estate Group as its exclusive broker for Long Island, NY, and charged the company with opening more than a dozen Rue 21 stores in the area. Rue 21, based in Pittsburgh, currently operates about 24 stores in Nassau and Suffolk counties, with two Long Island stores open in Tanger Outlets at The Arches in Deer Park and the Westfield Sunrise Mall in Massapequa. Rue 21 recently announced plans to open 120 stores this year in spaces that range from 4,000 sq. ft. to 5,000 sq. ft. (Source

Whole Foods CEO explains why the company pays its employees more than it has to. With many retailers paying their employees earning salaries close to the poverty line, Whole Foods employees make an average of $15 an hour while also getting benefits and stock options. Walter Robb, CEO, says this helps reduce turnover and makes Whole Foods a better company. He also wishes they could pay employees more.  (Source

What are retail's top five loss prevention issues? A new study commissioned by Retail Knowledge, in association with retail solution providers Volumatic and RGIS answers this question in relation the UK retail sector. The study, titled The Retail Fraud Study, took 600 hours to complete and interviewed professionals from 100 of the UK's top retailers.  (Source

Australian department stores took a blow from online competition
. While high interest rates and falling home and share values are causing some people to spend less, others are being lured in by the online bargains of overseas retailers. In July, department store sales had their biggest fall in seven years, dropping more than 10 percent.  (Source

Target and others Retailers begin hiring for the holiday season. Many Target stores plan on hiring up to 100 new associates, and many retailers want those new holiday associates trained prior to the rush. (Source

UK’s Greater Manchester Police recover over $400,000 in counterfeit merchandise. Police acting on a tip seized the merchandise from a home in Wigan yesterday. Among the items in the six-figure haul are Armani underwear, Chanel perfume, fashion accessories, Ugg boots, shoes, sportswear and bags. (Source

Royal Canadian Mounted Police arrest a New Brunswick man with 25,000 counterfeit DVD’s. A search warrant was executed at the home of 53 year old man, RCMP recovered 25,000 DVD’s, computers and cash. The suspect now faces charges of illegally making and selling counterfeit goods. (Source

FBI Violent Crimes Task Force and Malden Police seek Stop and Shop Robbers. The FBI's Violent Crimes Task Force, Boston Division, along with the Malden Police Department are seeking the public’s assistance to identify two individuals who used a firearm to rob a Stop and Shop grocery store located in Malden, Massachusetts. On Monday, Sept. 3, at approximately 6 am, shortly after the store opened, two males approached the store wearing yellow Stop and Shop shirts and baseball caps. One of the men created a diversion in the store to draw attention to his actions. At the same time, the other alleged robber loitered near the manager’s office then opened the door. He confronted an employee in the office, pointed a handgun at the employee, demanded money and threatened to severely harm the employee. (Source

Miami, FL armed robbers make off with $100,000 in cash and jewels. Miami-Dade police are looking for two men who robbed a jewelry store Thursday and got away with thousands of dollars in jewelry and cash. Just before 10 a.m., employees of K &Y Jewelers in the 6800 block of Northwest 169th Street buzzed two men into the store. The jewelry store’s front door is secured so people can’t just walk in unannounced, but the manager says she buzzed the men in because she thought they were customers; neither of them wore a mask. "Just sunglasses and a hat." (Source

Apple Store Burglars Drive through Storefront, Leave License Plate at the Scene. An Apple Store sustained "extensive damage" after burglars broke in by driving through the front of the building. Police arrested a suspect for the Sept. 6 burglary of the Apple Store located in Temecula, California in which the burglars drove a BMW SUV through the glass storefront and a metal security gate. Someone from the passenger seat jumps out of the vehicle and starts scavenging any nearby iPods, iPhones, iPads and other devices. The passenger then jumps back into the car after grabbing everything they could as the driver attempts to exit the store, but the vehicle could not back out through the damaged security gate. The driver had to ram through it three times in reverse in order to escape and flee the scene. (Source

UK man admits to stealing 190 boxes of Legos from a DHL hub. It took nearly a year but Police and Prosecutors finally got the confession they were looking for from Shaun Yardley. Yardley was driving a stolen van with the merchandise inside, but had claimed he was unaware that the merchandise, valued at nearly $10,000, or the van was stolen. (Source

Iowa Exotic Gifts store where clerk was attacked raided by police. A western Iowa store where a clerk was attacked with a stun gun in robberies just days apart is now under police scrutiny. The Exotic Gifts in Council Bluffs and other stores with the same name in the Omaha, Neb., area were raided Thursday by agents with the federal Alcohol, Tobacco, Firearms and Explosives Bureau. The Council Bluff store's clerk was led away in handcuffs during the raids. Federal authorities would not say what agents were seeking in the raid, but several boxes were removed from the stores. Only two weeks earlier, the clerk had been repeatedly shocked with a stun gun in back-to-back robberies. Two Omaha men have been arrested on suspicion of burglary in those robberies. (Source

Burglars break through 2 vacant stores to steal $32,000 in eyeglass frames. Houston Texas Police are searching for what the owner referred to as a 'caterpillar,' who crawled through the walls of two vacant stores to rob his business. The suspect was in the store for only minutes but managed to get 360 pairs of designer frames without tripping the motion sensors. (Source

LaPorte, Indiana Verizon Wireless Store loses $6500 to burglars. The front glass window was smashed out using a landscaping brick and the thief took only a few minutes to get away with $6500 in cell phones. Police believe this burglary may be part of a series of cell phone store break-ins in Northern Indiana and the Chicago area. Police have some solid leads and hopefully have an arrest made in the next few weeks. (Source

New England ORC Symposium & Trade Show - September 20, 2012 Worcester, MA - DCU Center


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NRF Loss Prevention - Executive Summit 2012. Sept. 18-19, 2012. Hyatt Regency Schaumburg - Chicago, IL

Watch for our article the day after each event!

CLEAR's 3rd Annual Training Conference, Dallas, TX. Sept. 18-20, 2012. Learn more here.

New England ORC Symposium & Trade Show - September 20, 2012 Worcester, MA - DCU Center

8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL

Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit

2012 Thought Challenge Awards Committee

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

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ORC News - Sponsored by Universal Survellience Systems

New York ORC thief gets minor jail time in Michigan. Christian Osorio was sentenced Thursday for stealing $23,000 of merchandise from Detroit area malls. Police recovered suitcases full of high end labeled merchandise as Osorio and his accomplice were returning a rental car at Detroit’s airport. Osorio has been sentenced to six months, plus $900 in restitution. Prosecutors argued that the sentence was just the cost of doing business; the $900 was paid that afternoon. (Source

"Operation Pacifier" hits 4 stores in St. Paul, MN selling stolen baby formula. A St. Paul police operation dubbed "Operation Pacifier" has taken aim at the suspected fencing of popular items stolen from big-box retailers. The effort was launched this summer by Sgt. Charles Anderson, who had noticed the same goods being stolen from large retailers along University Avenue and suspected they were reappearing at mom-and-pop stores at lower prices. An informant sold purportedly stolen goods to several small stores, authorities said. In one case, defendants allegedly bought bottles of Tide laundry detergent for $2 to $4 each and sold them for $9.99. At the time, the retail price of a 2.95-liter bottle was $11.99. (Source

Jamestown, North Dakota couple faces felony theft charges, '3 pickup truck loads of merchandise’. Two people from Jamestown have been accused of stealing around $9,000 in merchandise from six businesses over the summer. Eric Kagle, 25, and Holly Lynn Maxwell, 27, are accused of stealing the equivalent of three pickup loads of merchandise, including such items as: a cell phone, a lap top computer, several small electronics, a bed, a bike, clothing, power tools, several household furnishings, several televisions and several X-Box games. Jamestown Police claim that Maxwell and Kagle stole more than $4,600 worth of merchandise from Wal-Mart, about $1,800 worth of items from K-Mart, almost $900 in merchandise from J.C. Penney, $600 worth from True Value, and several hundred dollars worth of items from Radio Shack and Glik’s. (Source

A Rochester man faces felony for allegedly stealing printer ink and electronics. Antonio James is charged with fourth-degree grand larceny for stealing over $2,400 worth of printer ink and electronics from a Genesee County Walmart in New York by placing the items in a plastic tote bag and running out of the store.  (Source

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Vendor Spotlight

3VR Integrates Video Intelligence Platform With Veridocs Identity Authentication Solution

San Francisco – Sept. 11, 2012 – 3VR, the video intelligence company, today announced the integration of its Video Intelligence Platform with Veridocs’ identity authentication and compliance solution. This will enable 3VR customers to better combat fraud and reduce investigation time by associating video events with the use of fraudulent identification documents.

"Our partnership with Veridocs underscores our vision for the Video Intelligence Platform - to allow 3VR customers to deploy a wide variety of applications to extract actionable information from their video data," said CEO Al Shipp. "Veridocs’ powerful identity authentication solution is a valuable tool to help our customers battle fraud."

Veridocs, which identifies fraudulent documents by scanning and cross-referencing against security features present in authentic IDs, is currently deployed across a range of industries such as retail, telecom, hospitality, public safety and gaming, including 70 percent of casinos along the Las Vegas strip.

When integrated into Veridocs, 3VR’s Video Intelligence Platform can receive live, near- instantaneous alerts whenever Veridocs detects fake or altered documents, enabling businesses, particularly those in industries with significant reputational, financial or regulatory risks, to better prevent fraud before or as it happens. For example, if a customer presents a fake ID to a bank teller to deposit a check, the 3VR-Veridocs integration can quickly notify the security team, enabling the bank to stop the transaction before a potential crime can occur.

"3VR’s outstanding video intelligence technology was a perfect fit with Veridocs’ solution," said John Mahoney, Executive Vice President of Veridocs. "Enabling our customers to integrate identity authentication efforts with their broader video security system will streamline security management, mitigate risk due to identification fraud and ultimately deliver a better ROI on security infrastructure."

Veridocs also imports key information from a scanned ID, such as the photo and demographic information, into 3VR’s video management system, allowing customers to associate that ID with a particular video event and use the information to search against recorded video data. For example, if a customer presents a fake ID, end users can use the ID photo alongside 3VR’s facial surveillance analytic to assess if the person previously frequented the institution, helping security teams to build cases more quickly and effectively.

Any relevant information from the video event and the fake ID can also be distributed to 3VR’s CrimeDex, a criminal investigation collaboration network that allows law enforcement and business communities to share business-related crime information, helping identify suspects and solve crimes across jurisdictional boundaries.

Media Contact:

Joshua Zecher
463 Communications
Phone: (202) 463-0013, ext. 206

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Three Ways to Lose Your Audience In an age when practically everyone has a source of endless distractions (the smart phone) at their fingertips, it's easier than ever to lose your audience in two minutes or less. Everyone probably has their own list of things presenters do that cause them to check out, but here are three things we beg presenters to avoid if they don't want to lose their entire audience. (Be like Bill)
Are You a 'Reverse Leader'? You've probably seen reverse leadership in action: when someone not in a formal leadership role demonstrates great leadership ability. "Reverse leadership doesn't replace regular leadership. Nor is it a sign that the official leaders in an organization are doing a bad job." Do you have the makings of a reverse leader? (Ask yourself)

3 Tips to Finding Your True Strengths in the Workplace Everyone is born with special talents, skills, and gifts tat they exercise throughout their lifetime. Whether it's personal growth or growth within your job position, there are ways you can improve your skills. In your career, it's important to find your strengths and build on your skills. Follow this three-step process to improve yourself in the workplace. (Develop yourself)

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One of the keys to success is being prepared. Preparation is something many take for granted and don't give it the focus they should. If you want to increase your performance in any endeavor, look at your preparation as a separate project with steps. Break down and prepare a plan for the actual preparation work, itself, making sure it's thorough, deep, exhaustive and timely. Certainly, we all operate best under pressure, but waiting until the last moment to prepare yourself may preclude you from doing all you can do and should do.

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