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September 4, 2012 SUBSCRIBE

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NRF Loss Prevention - Executive Summit 2012. Sept. 18-19, 2012. Hyatt Regency Schaumburg - Chicago, IL
News Brief - Sponsored by WG Security Products

Click here to view video
Forget the Mafia, there's a new family in town: A family of Gypsy bandits, and they're sweeping the nation again. Featured on the Today Show, this family of self-called gypsies from Romania uses grandparents, children, and even babies as diversions to help rob stores blind. They've crossed the country, hitting at least 11 stores from New York to California, stealing as much as half a million dollars at one store, and police say catching them is nearly impossible.  (Source

Hank Siemers, Dir. of Security Worldwide at Tiffany & Co. to deliver the International Keynote Case Study at upcoming 3rd Retail Bulletin LP Summit 2012 in London Sept 12th. One thing he is clear on is that the business model of upmarket jewellery firm Tiffany & Co. helps it reduce the chance of theft within its stores, because it has limited merchandise on display and it is securely locked up. And also within the rest of its supply chain it employs the resources of security firm Brinks for delivery of product into its stores. Within the US the big trend that is emerging is Organised Retail Crime (ORC), which he says "everyone is talking about" including at the recent NRF loss prevention conference where most of the time was spent debating this particular topic. Although Siemers says ORC has not yet reached the shores of the UK he suggests that its appearance is inevitable and that retailers must be aware of this potential threat to their businesses. (Source

Wal-Mart tests iPhone self-checkout "Scan & Go" system If the "Scan & Go" test by the world's largest retailer is successful, it has the potential to change the way people shop and pay, making the process more personal and potentially faster. The test comes months after Walmart said that it would add more self-checkout lanes at its Walmart and Sam's Club stores as it continues to look for ways to lower costs and prices for its shoppers. (Source

Forever 21 is expanding their Corporate LP support staff in Los Angeles and adding three positions Adding a DVR/CCTV Analysts and Aspect Analysts and an LP Supervisor to oversee the corporate LP support staff. Robert Allgood posted these on Linkedin recently.

EHS Today post "New Reference Card Helps Users Prevent, Address and Respond to Workplace Violence This new workplace violence resource outlines potential behavioral indicators and triggers for workplace violence and offers preventative measures and response strategies. (Source

UK data breaches up by 1,000 per cent in five years "But perhaps more alarming is the consistent year-on-year increase in data breaches since 2007. The figures obtained from the ICO by Imation seem to show that increasing financial penalties have had little effect on the amount of data breaches each year." (Source

INSIDER THREAT - Motorola employee-thief- Chinese born American who stole more than 1,000 confidential documents to sell to China sentenced to 4 years in prison Nabbed by federal agents at Chicago's O'Hare Airport, just a few steps away from a flight to her native China. Prosecutors contended the secrets the Chinese-born American carried included descriptions of a walkie-talkie type feature on Motorola cell phones that could benefit China's military. Authorities described Jin as an intelligence operative for the Chinese government, intent on stealing information from Motorola for use by China. Jin's next steps will be to a federal penitentiary. (Source

Insider information theft spiraling out of control in Australia. Employee theft of sensitive corporate information is on the rise, personal computer devises are making the thefts easier for thieves and more expensive to defend by corporate security. The theft of corporate information cost companies millions in legal fees to defend copyrights, and thieves are getting away with a slap on the wrist. (Source

Charlotte, NC Wal-Mart store robber hit store 5 minutes before closing at midnight dropping money as he ran because his bag wasn't big enough. CMPD Detective Marty Cuthbertson figures this robber must have had inside knowledge. "He had to have known because they said they do the same thing every night, about the same time. This person came in as they started to do the money pickups and knew exactly where to go." But as he started to run with a bag full of money, he began losing some of it. He was dropping money, like paper money, coins, with the bag he had was too much and then as he got outside the store witnesses saw him getting inside a white colored vehicle-some type of SUV." (Source

Walgreens, Sacramento, CA has fired a store manager who scuffled with a shoplifter over a stolen stick of deodorant at the store's entrance. "While shoplifting is a major cause of lost store profits, Walgreens believes, first and foremost, in the safety of our employees, customers and other possible bystanders," the policy reads. (Source

click to watch video
Colorado Man takes a child hostage and sets fire to clothing inside a Walmart. A man was arrested for allegedly setting fire to clothes inside a store and threatening two customers with a knife, according to Broomfield, Colorado Police. North Metro Fire were dispatched to the incident inside the Walmart at approximately 1:46 p.m. Officers took a 28-year-old into custody without incident. No one was injured and damage to the store was minimal. (Source

Iowa Mall bomb threat suspect arrested in a Chicago suburb. A man who authorities say threatened to blow up the Northpark mall in Davenport, Iowa, was arrested outside a Streamwood business Friday. Adylbek Kozubaev, 22, was taken into custody without incident about 10:30 a.m. by members of the FBI, Cook County sheriff's office and Streamwood Police Department. (Source

Customers in line for Nike shoe release again the target of violent robbery. Pennsylvania State Police and local law enforcement in Hanover Township are looking for a brazen thief who stole cash from customers waiting in a line for the LeBron James Nike shoe release. The thief brandished a pistol and took money from several people in the line at 1:40 am, one teenager was pistol whipped when he laughed at and refused to give the suspect his money. (Source

click to watch video
Miami Spy Shop burglarized. When your store is focused on surveillance equipment, you would think thieves would be concerned about being on camera. The store equipped is equipped with 16 cameras, but the 5 thieves still got away. The SpyTrix store carried high end surveillance equipment; they have yet to determine the total loss of the merchandise and the store safe was stolen. (Source

Atlanta couple with a baby in a stroller commits armed robbery. The couple was captured on video sitting outside a Publix grocery store in Buckhead, Georgia with a baby in the stroller, just prior to committing an armed robbery of a customer near the store. Atlanta Police and Fulton County Sheriffs are increasing the patrols in the area; the suspects have not been apprehended. (Source

click to watch video

Strange robbery committed at a Fort Myers CVS. The robbery suspect appears to be a mid aged lady who speaks calmly to the CVS pharmacist. The lady claims to be a victim of a gunman in the parking lot looking for prescription medication. The pharmacist gives the lady one bottle of narcotics and tells her that is all she has in stock. (Source

Last week's most popular news article --

Exclusive: Confessions from the Most Corrupt Apple Store in America Tales of corruption and internal theft at Apple store that you can learn from and share with your retail loss prevention team. Great story how a bad store can really impact the whole operation. Trading computers for plastic surgery ...and plenty of other stuff - Stealing bonuses - Unlimited iPhones - Destroying Unlimited iPhones - Free Computers for Cheap Booze - Getting Busted - The War on Customers - Outed as Gay by Apple Management (Source


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LPNN: Your LP, Attention Vendors, Film and Broadcast Your Video on Your Channel. Upcoming episodes: 2012 IOBSE Event Coverage; Se-Kure Controls; Keith White, Sr. VP of LP, The Gap Stores.


Know about an event we should feature here?
Let us know.

11th Annual Virginia Retail Loss Prevention Conference - Virginia Beach, VA - Holiday Inn Hotel. September 6, 2012. Click here for more details.

Canada's Biggest Retail Loss Prevention Event. Mississauga, ON - International Centre. September 11-12. Click here for more information.

ASIS International UK Chapter, Autumn Meeting. Sept. 12, 2012 Bank of America, Canary Wharf

NRF Loss Prevention - Executive Summit 2012. Sept. 18-19, 2012. Hyatt Regency Schaumburg - Chicago, IL

New England ORC Symposium & Trade Show - September 20, 2012 Worcester, MA - DCU Center

Watch for our article the day after each event!

CLEAR's 3rd Annual Training Conference, Dallas, TX. Sept. 18-20, 2012. Learn more here.

8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL

Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit

2012 Thought Challenge Awards Committee

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

D&D Daily Canadian Push

Check out this year's Agenda

Day 1

Preliminary Shrink Survey Results
Paul Beaumont, Director Retail Consulting Services, PwC Canada
Stephen O'Keefe, Vice-President, Operations, RCC
Paul Trickett, Senior Group Manager, Assets Protection, Target Canada

Looking Behind the Mask: They Look So Normal But Do Such Bad Things
Dr. Mary Ellen O'Toole, Former FBI Profiler

Roundtable Discussions
Ten Topics from the following categories:
-Information Sharing
-Organized Crime
-Human Resources

Day 2

Workplace Investigations Panel
Andy Buchanan, Associate Vice President, Asset Protection, Mark's
Michael Deak, Manager, Regional Compliance & Audit, Sobeys Inc.
Al Ward, HR Consultant

Rui Rodrigues, Director, Loss Prevention, Staples

Concurrent Sessions
-Active Shooter
-PCI - Compliance, Compromise and Case Studies
-Organized Retail Crime
-LP Training for Retail Associates
-IT Security
-Get the Basics, Cut the Loss

Due Diligence: The Legal Requirements of a LP Professional
Jonathan Dye, Partner, Heenan Blaikie
Dean Dolan, Associate General Counsel and Chief Privacy Officer, Walmart Canada Corp.
Douq Quan, Staff Inspector: 13 Division, Toronto Police

Plaintiff vs. Defence: A Case Study of Civil Litigation
Lisa M. Bolton, Sherrard Kuzz LLP - Representing Defence

Human Trafficking
Timea Nagy, Walk With Me, Canada Victim Services

Want to make an impact and help your fellow LP colleagues with their Canadian Push?
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Web Tools That Can Shrink Your Shrink. Axonify

ORC News - Sponsored by Universal Survellience Systems

Albuquerque Police Department receives two awards honoring their leadership role with
retail organized crime efforts

The Albuquerque Police Department (APD) will be receiving the Michael Shanahan Award for Excellence in Public-Private Cooperation from the International Association of Chief's of Police (IACP) at this month's conference. This award is in recognition of the model established by the Albuquerque Retail Assets Protection Association (ARAPA). The APD will also be receiving the Webber-Seavey Award from the IACP for excellence and innovation in police work for their Organized Crime Unit. This is the unit that does follow-up investigations on the alerts posted on their crime alert website (

Chief Ray Schultz will be accepting the awards at the end of this month, and will also be speaking at New England's ORC event on September 20th. The LPNN will be filming an episode with Chief Shultz that day as well to give you the history and background on their ORC model.

Reported by Karen Fischer, Strategic Support Division Manager for the Albuquerque Police Department. More information on both awards can be found here and here.

Two suspects turn themselves in for more than a dozen burglaries of Bay Area electronics stores netting over $400,000 The men are accused of burglarizing more than a dozen electronics stores in Alameda, Contra Costa, San Mateo, Santa Clara and Solano counties in late 2010 and early 2011 and have plead not guilty. The defendants used the anonymity of the internet to sell stolen goods from high-end electronic retailers,” Attorney General Kamala Harris said in a news release. "This case is a prime example of state and local law enforcement collaboration to bring those who commit crimes online to justice." (Source

click to watch video
ORC group in Lakeland, FL of two women with their kids in tow busted with $70,000 of merchandise headed for sale online. According to the Polk County Sheriff's Office, both women admitted to bringing their kids with them on shoplifting sprees across Central Florida, Blackburn admitting she's looted stores for 11 years. Busted hitting J.C. Penney the two women had their kids in tow on some of their trips.  (Source

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

5 minutes. 8 cameras. Installed. The New Stealth Tracker CCTV Camera. Place your cameras on any track lighting mount anywhere in your store and kiss your cabling goodbye.

Vendor Spotlight
Axonify. Learning that sticks.

Axonify Unveils
Next Generation eLearning Solution

Using Game Mechanics and Brain Science to drive Knowledge Retention

WATERLOO, Ontario – Sept. 4, 2012 – Axonify today announced the launch of the next generation of its breakthrough eLearning platform, designed to change the way employees learn, retain and apply knowledge in the workplace. Unlike other eLearning solutions, Axonify reinforces critical learning with a truly unique approach by delivering bite-sized content on a daily basis, using game mechanics and brain science to drive engagement and real learning transfer.

"We’ve set out to change the industry by revolutionizing the way organizations deliver training content to their employees," said Carol Leaman, president and CEO at Axonify. "Other eLearning systems have failed to address the retention and application of learning in the workplace. Our customers are seeing tens of millions of dollars a year in return on our solution, simply by making learning stick through continuous reinforcement of content delivered in a fun, engaging way."

The latest version of the software platform has vastly expanded gaming and reward elements, deepened cognitive science to drive effectiveness, and improved scale, flexibility and ease of use for the large customers comprising Axonify’s target markets.

With Axonify, employees receive personalized training every day in the form of 2-3 targeted questions via any web-enabled device, including mobile, tablet and point of sale (POS) system. Questions are repeated over time to reinforce concepts and retention is measured every time. When an employee demonstrates a knowledge gap, he/she receives an engaging, short training burst. The entire experience takes about a minute a day.

"I think Axonify’s approach to eLearning is unique in the industry. It addresses the problems companies have with learner retention and transfer," said Connie Malamed, Publisher of The eLearning Coach. "Instructional designers will like how it’s compatible with their current toolset and busy learners will appreciate the short bursts of training."

No other solution offers bite-sized learning that is personalized, fun and drives measurable outcomes for corporate enterprise. The Axonify solution is:

Fun & Rewarding: Game mechanics are used to deliver questions in interesting, fun and engaging ways. They not only increase participation, but accelerate employee learning.

Personalized: No other eLearning solution offers truly individualized training allowing each employee to follow their own path. Questions and content are tailored to each individual, based on their role, learning style and knowledge. Axonify continually analyzes what every employee remembers, or not. Questions are repeated in different ways until a high level of retention is applied.

Measurable: Axonify is the only solution that ties training outcomes to specific financial results. Participation levels and question success metrics are correlated by person, location, job title etc. Results are tied to metrics such as safety incidents, shrink and sales revenue.

Flexible: Training teams can easily update and manage content, allowing them to quickly respond and target new learning areas. Location or role specific needs are also easily accommodated.

About Axonify

Axonify is a Waterloo based technology company using concepts of behavioral science combined with gamification to change the way companies train their employees. Axonify is proven to improve sales and service levels, reduce safety incidents and inventory shrinkage and change employee behaviour to operationalize learning. The system creates a real-time, personalized knowledge map employee by employee, which identifies and closes information gaps. Participation and success rates are measured and correlated to specific corporate outcomes that drive revenue or reduce expenses. Customers include Pep Boys, Walmart and Toys"R"Us Canada. For more information, please visit: (Twitter: @Axonify)

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Corporate LP Mgr Hometown Stores Hoffman Estates, IL Sears Holdings Corp.
District LP Mgr Kmart Mesa, AZ Sears Holdings Corp.
Loss Prevention Mgr Sears Waterford, CT Sears Holdings Corp.
Loss Prevention Mgr Sears Meridian, MS Sears Holdings Corp.
Loss Prevention Mgr Sears Las Vegas, NV Sears Holdings Corp.
Loss Prevention Mgr Sears Brooklyn, NY Sears Holdings Corp.
Loss Prevention Mgr Sears Jensen Beach, FL Sears Holdings Corp.
Loss Prevention Mgr Kmart Burton, MI Sears Holdings Corp.
Loss Prevention Mgr Kmart Raleigh, NC Sears Holdings Corp.
LP Mgr (In Training) Kmart Columbus, MS Sears Holdings Corp.
LP Mgr (In Training/Bench) Sears Phoenix, AZ Sears Holdings Corp.
LP Mgr (In Training/Bench) Kmart Hollywood, FL Sears Holdings Corp.
Dept. Mgr Store LP & Safety Lowe's Upper Marlboro, MD Lowe's
Dept. Mgr Store LP & Safety Lowe's Pine Bluff, AR Lowe's
Dept. Mgr Store LP & Safety Lowe's Beckley, WV Lowe's
Dept. Mgr Store LP & Safety Lowe's Timonium, MD Lowe's
Dept. Mgr Store LP & Safety Lowe's Laredo, TX Lowe's
Dept. Mgr Store LP & Safety Lowe's Muncie, IN Lowe's
Dept. Mgr Store LP & Safety Lowe's Chamblee, GA Lowe's
Market AP Mgr Walmart Warner Robins, GA Walmart
AP Mgr in Training Walmart Parkersburg, WV Walmart
AP Mgr in Training Walmart Hatfield, PA Walmart
Asset Protection Mgr Home Depot Pittsburgh, PA Home Depot
Loss Prevention Mgr Macy's Tigard, OR Macy's
Loss Prevention Mgr Macy's Miami, FL Macy's
Loss Prevention Mgr Rite Aid Michigan Rite Aid
Mgr. LP and Security Tech Data Corp. South Bend, IN Tech Data Corp.
Mgr Loss Prevention Office Depot Saint Louis, MO Office Depot
Retail LP Mgr Parisian Rochester, MI The Bon-Ton Stores, Inc.
Retail LP Mgr Younkers Okemos, MI The Bon-Ton Stores, Inc.
Area LP Mgr Ross Stores San Antonio, TX Ross Stores
Regional LP Mgr Burlington Coat Factory Atlanta, GA Burlington Coat Factory
Executive Team Leader - AP Target Lanesborough, MA Target
Executive Team Leader - AP Target Albany, NY Target
Executive Team Leader - AP Target Maryland Target
Executive Team Leader - AP Target
Canoga Park, CA Target

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Antonio Harris was promoted to District Director of Loss Prevention - Atlanta West for Macy's.
Gabriel Levit was promoted to Manager, Major Investigations for T-Mobile.

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Your Career - Sponsored by 3VR
Can't Leave at 5:30? Three Alternative Ways to Set Healthy Work Boundaries Sheryl Sandberg leaves work at 5:30. Barbara Corcoran shuts off her phone for half the day. And that rascal Tim Ferriss somehow gets away with only working four hours a week (allegedly.) But they're all superstars. Fortunately, it is possible to maintain some type of balance in our lives, even if it doesn't free up all nights and some days. Here's what normal people can do to set healthy work boundaries? (24-hour workdays?)

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Last week's most popular articles --

14 Things You Should Do at the Start of Every Work Day The first few hours of the work day can have a significant effect on your level of productivity over the following eight -- so it's important that you have a morning routine that sets you up for success. Here is a compiled list of 14 things all workers should do when they get to work each morning. (Don't fall prey)

What Successful Night Owls Get Done Before Bed Early birds get all the credit. Research indicates that morning people tend to be more active and goal oriented, and such larks as Steve Jobs, Craig Newmark of Craigslist, and 25-year old David Karp, founder of the Tumblr blogging platform suggest that climbing the ladder of success is easier before breakfast. So does that mean night owls are at a disadvantage? Research suggests no. (Cognitive complexity)

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Tip of the Day Sponsored by: Vector Security

"Something just told me it was the wrong thing to do -- it didn't feel right -- I didn't have a good feeling about it." The subconscious is a very strong silent partner we all have and oftentimes it speaks to us in these phrases. The problem becomes when we over-think things and muffle the most powerful partner we have -- our own minds. Or we allow our closest confidant, our closest friend, or even at times our mentor to change or alter our true feelings. Coming to the right decision with any big issue is difficult and certainly we need the input of our trusted inner circle, and our spouse, but at the end of the day you're the one living with the consequence of your decision and you alone are responsible for it. When the bird on your shoulder is talking, make sure you listen because most mistakes are made when that voice has been muffled.

Just a Thought,
Gus Downing

Gus Downing

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