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September 2, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
The LP industry's interactive daily e-mail column where YOU can make postings

Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in August

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Watch for our article the day after each event!

September 8, 2011
NRF-Investigator's Network Meeting
San Bruno, CA

September 21, 2011
New England ORC Symposium & Trade Show
Worcester, MA

October 12, 2011
NRF-Investigator's Network Meeting
NYC Metro Area

October 19, 2011
NRF-Investigator's Network Meeting
McLean, VA


5th Annual
Crime Symposium & Trade Show

Wednesday, Sept 21, 2011
8:30am - 5:00pm

Hilton Garden Inn
35 Major Taylor Blvd
Worcester, MA



co-hosted by
Universal Surveillance Systems

CLEAR/Coalition of Law Enforcement and Retail

2nd Annual Training Conference

October 4-6, 2011
Peppermill Resort/Casino
Reno Nevada



Albuquerque Retail Assets Protection Association (ARAPA)
is hosting their

2nd Annual
Southwest ORC Conference

Albuquerque Convention Center

October 13, 2011

and the cost is free

Additional information including conference topics can be found at the
link below


Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA



Know about an event we should feature here? Let us know.

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

Women in LP Caucus
Mentor Program
Register Here


Sponsor the ...
Canadian Push Series


LPRC 2011 Impact Conference

October 10-12, 2011

Office Depot Headquarters
Boca Raton, FL



LPRC invites
innovative solutions providers to join their

Benefit Denial Working Group (BDWG)
to develop and test leading-edge product protection solutions

Robert Pennucci was named Associate Vice President of Loss Prevention for Victoria's Secret.  Robert has held several positions in his tenure at Limited Brands; currently with a team of 40, responsible for Victoria's Secret totaling 1,050 plus/minus stores with $4B in sales.  Previous to Limited Brands, Robert's career has also included high-level LP positions at both J Crew and Jordan Marsh.  Congratulations, Robert!


RLIA Disaster Recovery & Preparedness Committee
& Hurricane Irene Disaster Assistance

The Retail Industry Leaders Association (RILA) is working with the Federal Emergency Management Agency (FEMA) to ensure that those living in areas affected by Hurricane Irene are receiving disaster assistance. As of yesterday, FEMA declared 8 counties in the state of New York and 7 counties in the state of North Carolina as applicable for disaster assistance. RILA and FEMA encourage retailers to announce the Disaster Assistance resources over public announcement systems and through signage in their stores and distribution centers. To view the list of declared counties and download the Disaster Assistance signage templates, please click here.

850,000 homes and businesses still without power, down from the peak of 9.4 million that were out from Hurricane Irene.  The death toll rises to 46 in 13 states.  (Source Associated Press)

If you're interested; An updated state by state look at Irene's Impact!  An Associated Press article

The Justice Department filed suit to block AT&T's $39B deal to buy T-Mobile USA saying it would raise prices for consumers.  AT&T and T-Mobile compete nationwide, in 97 of the largest 100 cellular marketing areas, according to the suit filed in U.S. District Court in Washington. They also vie for business and government customers.  The suit says AT&T's acquisition of T-Mobile would eliminate a company that has been a competitive factor through low pricing and innovation.  AT&T is fighting the suit and said the government "has the burden of proving alleged anti-competitive effects, and we intend to vigorously contest this matter in court."  At the end of the day the merger would cost jobs.  (Source

Total net sales for the 24 retailers who reported yesterday increased 7% in August with same store sales up 4.9% on average.  The 24th straight month of gains after 12 months of declines.  (Source

Shoplifter shoot-out in Montgomery County, TN after the suspects were seen shoplifting at a Dollar General store.  Police took one into custody and the other fled in their car and fired four or five shots at pursuing deputies only to crash and be ejected form his car suffering severe injuries.  (Source

The Hell's Angeles Motorcycle Club files a new infringement suit against Wildfox Couture for manufacturing
t-shirts that Wildfox's website entitles "Hells Angel Hippie Crewneck T," featuring a wing design on the back with the text on the front reading "My boyfriend's a Hells Angel."  This is the 15th trademark infringement suit they've brought over the past decade.  The Oakland, California-based motorcycle club aggressively enforces its intellectual property rights.  (

California's new data breach law requires organizations to provide more detailed information to the individuals affected and goes into effect Jan. 1. 2012.  More states will follow suit long term.  (Source

Anonymous has attacked the website of the Texas Police Chiefs Association, in retaliation for the arrests of alleged members of the hacker group.  (Source

British police arrest two men, a 24-year-old and 20-year-old, who are members of Anonymous hacking group.  (Source Associated Press)

The Nordstrom parking lot shot out of one suspect with the police at the Chandler Mall in Arizona on Jan 5th was as a result of a massive police investigation into numerous armed robberies in the area and led to a number of arrests.  (Source

Union talks with 62,000 grocery workers in Southern California are not going well where 90% voted to strike a few weeks ago.  Stay tuned!  (Source

The Information Commissioner's Office (ICO) says kids should be taught the importance of data privacy over the normal course of their academics.   "Young people today are growing up in an age where an ever increasing amount of information is held about them. It is vital that they understand their privacy rights and how to exercise them," Jonathan Bamford, head of strategic liaison at the ICO, says in a story written by Antony Savvas.  (Source

Federal judge throws out the "grossly excessive" $1.3B verdict against SAP that Oracle won in a landmark intellectual property case where a former SAP division had literally stole software and customer-support documents from pass-word protected Oracle websites to steal business.  SAP admitted the theft and even closed the division over it, but fought the value of loss and said "TomorrowNow wasn't that great at stealing customers with the information anyway and should have to pay only $40 million for accounts that SAP did manage to lure away."  What a defense!  This 4-year-old case will continue for some time as the two of them fight it out over pure theft!  (Source Associated Press)


National Preparedness Month Coalition
September 2011
Join forces with the NRF and FEMA on this important mission




eBay Global Asset Protection Leader Talks about Motor Fraud Scam See Video

eBay Global Asset Protection Executive Director, Associate General Counsel, Jack Christin recently completed a public service video announcement outlining a popular internet motors scam in which fraudsters falsely claim transactions are covered by eBay buyer protection programs. Additionally, to assist auto customers shop safely and confidently online, the FBI's Internet Crime Complaint Center (IC3) recently issued another Public Service Announcement urging consumers to watch out for fraudulent vehicle sales claims and instead use only trusted sites like eBay Motors. These scams hijack trustworthy brands and vehicle protection programs like those offered by eBay Motors. According to the IC3, consumer complaints increased 25 percent in 2010, costing auto shoppers roughly $1,000 every hour.
Click here for full article.

For further information on PROACT email inquiries to;

eBay Direct - Click Here  -  (notify - info - questions)



D&D Daily Canadian Push

The 25% pricing difference in Abercrombie & Fitch's Canadian stores over their U.S. stores is also impacting their salesWith one senior economist saying "U.S. retailers are marking up their prices from depressed levels at home."  "Margins are a little leaner than they've historically been in the U.S." due to the competitive landscape.  However, there's been some dramatic change over the last few months, the race to open stores in Canada has lost a "bit of its allure" due to retail sales growth in the U.S. is now "outpacing the pickup in Canada the reverse trend of the past few years."  Is the Canadian market slowing down right before the real push begins?  (Source

With 528 U.S. stores Yankee Candle joins the "Canadian Push" and announces it'll open 5 company stores by Sept. 16th with plans to expand its wholesale business as well.  They have 5,300 stores in their wholesale network in 48 countries.  (Source marketwatch)

Ellen Fisher, another American retailer joins the "wagon train north" and will open one store in Vancover.  Retail consultant David Ian Grey says the trend reflects the tough times south of the border.  "A lot of American chains are focused on growth outside of the US because of the stalled economy there."  Grey says Canada is an obvious choice for the American chains because Canada has historically under-competed in the retail field.  "It's pretty easy for a good concept to come in and grab share," he says. "You don't need a lot of stores because the market is concentrated in some very distinct urban settings and we are relatively close in terms of business culture and the ability to fly back and forth. So we have become quite attractive."  Grey says the surge of US businesses crossing the border means the Canadian businesses will need to pick up their socks."  (Source

"Illegal gangs" throughout Canada, numbering over 175 organized criminal gangs, use the sale of illegal cigarettes to bank roll their activities, including drugs, guns, and human trafficking, and the National Coalition Against Contraband Tobacco is launching an ad campaign in Ontario to raise consumer awareness of the harms that result from purchasing contraband tobacco.  Illegal cigarettes cost governments in Canada billions in lost taxes and "lines the pockets of Canada's worst criminals."  This is a much bigger problem in Canada than in the U.S. as is human trafficking.  (Source

The Royal Canadian Mounted Police seized counterfeit goods from a vendor at the London, Ontario, Woodstock Fairgrounds valued at $45,000.  "Counterfeiting of consumer items and their sales is not only hurting the economy through loss of jobs and tax revenue, but there is information linking such items to more serious issues such as child labor, drug trafficking, organized crime and terrorism," stated Sgt. Mark Groulx, NCO i/c of London RCMP's Rural Unit. "The RCMP is committed to combating this type of criminal activity through education and enforcement."   (Source

"Food in Canada: Eat at your own risk." the Canadian Medical Association Journal editorial this past April.  Alleging the country's private and public sectors aren't doing enough to prevent the 11 million cases of food-related illnesses each year.  "[It's] cross contamination, lack of refrigeration and people not washing their hands when cooking. Those are the kinds of things that are really hurting consumers."  (Source

Fact: Ontario ranks #1 in retail sales in Canada hitting $155.9B with 805,000 retail employees staffing 82,178 stores.

Canadian Loss Prevention Executives
Have a thought or care to share your views?
Send your comments to


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Not just source tagging!

Recently in the EAS world, the conversation has shifted to source tagging. While the need for EAS tagging is as obvious as ever, the method of tagging has been a hot-button issue. Can an EAS tagging solution not only reduce shrinkage, but be cost-effective in today's wintry economic climate? Far too often retailers have foregone EAS to save a buck, only to realize later the high shrinkage cost that their sacrifice has wrought.

Source tagging has emerged as one of the most cost-effective mechanisms for EAS tagging and is quickly catching on in the retail world. The elimination of in-store tagging labor costs and the expediency of merchandise being delivered to the floor carry obvious benefits to even most shrewd money men. Maintaining a uniform tagging policy at the point of manufacture also generates a smoother aesthetic on the store floor, leading to a better customer relations experience.

All these benefits are inherently characteristic of any source-tagging program. All the major EAS suppliers and companies either already have a source-tagging program or are close to developing one. So who do you choose for your source-tagging needs? At WG Security Products, we strongly believe in source-tagging, but have found a way to make it even more beneficial to our customers. It is called WG Green Tag.

WG has combined source-tagging with tag recycling for a complete all-in-one solution for your tagging needs. Rather than use disposable hard tags, labels, or even bargain-basement tags, WG provides retailers with many options of our world-renown quality hard tags to be used for source-tagging.



Or WG can work with your currently stocked tags if that is preferable, even if they're from our competitors. Merchandise is tagged using retailer's specifications at the point of manufacture and sent to the store floor-ready. After removal of tags from merchandise, the tags are sent back to WG in pre-paid packages. WG inspects, cleans and re-sends the tags to the merchandise manufacturer for re-use.

Because of the cyclical nature of the tag use, retailers do not need to spend capital on the purchase of hard tags, but tags are leased from WG to be used for a pre-determined amount of time.  Retailers no longer have to maintain a stockpile of tags or find a way to dispose of their tags once they have been used.  Less waste and more green!

This is the benefit Green Tag provides over other source-tagging programs.  Not just reusing your tags, but WG quality tags.  The Green Tag program is already in effect at retailers like bebe stores and Fred Meyer with exceptional results.  To learn more about WG Green Tag and request literature on the inner-workings of the program, please contact WG at 

Share Your Thoughts


Submitted by Eric Pidgeon, CFI, Senior Manager
          Corporate Loss Prevention  for Tween Brands, Inc.

Just a thought

Do you ever get that butterfly feeling before interviewing an associate for a company loss? Of course, we all do! That's the natural feeling that relates us to everyone else in the world. It doesn't matter how many interviews we have conducted in our career. No matter how skilled you are, preparation is key. Each interview is as important as the first one you conduct. A curious mind, a simple rationalization, and most importantly confidence in YOU will lead to a successful interview.

Share Your Thoughts


Job Opening




District Asset Protection Specialist Winn-Dixie Mobile, AL Winn-Dixie
Sr. Manager of AP Safety Winn-Dixie Jacksonville, FL Winn-Dixie
Director of Safety Confidential Chicago, IL Downing & Downing
Director of Loss Prevention Confidential Boston, MA Downing & Downing
Director of Loss Prevention Confidential Dallas, TX Downing & Downing
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
Director of Asset Protection Confidential NYC, NY Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Director of Loss Prevention Confidential California Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Store LP and Safety Mgr Lowes Anchorage, AL Lowes

Store LP and Safety Mgr

Lowes Barboursville, WV Lowes
LP/Customer Service Mgr Neiman Marcus Walnut Creek, CA Indeed
Dir of Environmental Svcs CommuniCare Health Richmond Heights, OH Indeed

Robert Pennucci was named Associate VP of Loss Prevention for Victoria's Secret.
Amanda Pritters was named Regional Loss Prevention Manager for Limited Brands.
Larry Cruse was named Regional Loss Prevention Manager for Goodwill Industries of Central Indiana.
Shannon Griffin-Keenan was named District Loss Prevention Manager for Brookstone.

Post Your New Job or Promotion! Click Here


Submitted by Stephen O'Keefe, Vice-President  Loss Prevention and Risk Management
         Wal-Mart Canada Corp on . . .

Closing a Candidate Interview

"and to finish off I'd like to turn it back to you for questions"

. . . this is how I have always ended an interview with an employment candidate. What I have found is that this gives you insight into a very important characteristic of a successful Loss Preventer at any level the characteristic of curiosity.

We have all as industry professionals at one time said the best of our LP team just seem to have a gut feeling that something was wrong and that is how they happen to pursue an investigation. When trying to determine what "gut feeling" is, one might simply assume it is adrenaline. When a chemical called epinephrine is released in a body, it does many things including causing the heart to beat faster, possibly causing a butterfly sensation in the stomach also know as a gut feeling.

When a person is exposed to abnormal events when expecting a normal event to take place, the flight or fight instinct kicks in. It kicks in from the release of epinephrine.

Needless to say, a person has to understand "normal" before being able to think something's wrong. Normal shopping patterns are simply second nature to a good investigator; the ones who seem to be able to identify a shoplifter without really being able to say what make them watch them they chalk it up to that "gut feeling."

The ability to completely understand "normal" is greatly increased by the level of curiosity one might have. That innate quality of simply wanting to know more wanting to know how something works, why people behave the way they do, what people do when they are in our stores, what the process is for this or that THEN without much work when things aren't the way they are "supposed to be" your spidey senses start to tingle you follow up, and voila! you have an exception!

Curiosity helps an investigator successfully pick out the bad guy.

Curiosity helps an auditor determine exceptions to SOP.

Curiosity helps the senior management level LP professional understand all of the complexities of the company they support.

Curiosity essentially helps anyone understand normal and the better normal is understood, the more we can effectively identify abnormal the behavior that drive us to be who we are as LP professionals.

So the next time you end an interview with "and to finish off I'd like to turn it back to you for questions," and there is silence ask yourself if this candidate really has what it takes.

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