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September 1, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
The LP industry's interactive daily e-mail column where YOU can make postings

Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in August

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Watch for our article the day after each event!

September 8, 2011
NRF-Investigator's Network Meeting
San Bruno, CA



5th Annual
Crime Symposium & Trade Show

Wednesday, Sept 21, 2011
8:30am - 5:00pm

Hilton Garden Inn
35 Major Taylor Blvd
Worcester, MA



co-hosted by
Universal Surveillance Systems

CLEAR/Coalition of Law Enforcement and Retail

2nd Annual Training Conference

October 4-6, 2011
Peppermill Resort/Casino
Reno Nevada



Albuquerque Retail Assets Protection Association (ARAPA)
is hosting their

2nd Annual
Southwest ORC Conference

Albuquerque Convention Center

October 13, 2011

and the cost is free

Additional information including conference topics can be found at the
link below


Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA



Know about an event we should feature here? Let us know.

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

Women in LP Caucus
Mentor Program
Register Here


Sponsor the ...
Canadian Push Series


LPRC 2011 Impact Conference

October 10-12, 2011

Office Depot Headquarters
Boca Raton, FL



LPRC invites
innovative solutions providers to join their

Benefit Denial Working Group (BDWG)
to develop and test leading-edge product protection solutions

"Why Software Is Eating The World"  an article that inspired Pedro Ramos, VP Sales for Agilence, to write today's "Thought Challenge."  An excerpt from the article should be enough to cause each of you reading this to click and read it –  "Perhaps the single most dramatic example of this phenomenon of software eating a traditional business is the suicide of Borders and corresponding rise of Amazon.  In 2001, Borders agreed to hand over its online business to Amazon under the theory that online book sales were non-strategic and unimportant."  There's so much more in this article and probably one of the most comprehensive articles on how software is in fact eating the world.  A MUST READ!  (Source

San Francisco police are warning merchants about counterfeit money as they recently arrested a woman who had 29 fake $20's on Fillmore Street.  (Source

The success of the counterfeit goods industry "has become a key way that transnational gangs and cartels make money for their operations.  They're making a lot of money, as much as they are making in narcotics trafficking," as stated by Mike Feinberg, special agent in charge of the local office of Homeland Security Investigations in Minneapolis.  (Source

Dollar General will be launching their e-commerce site Sept 8th "A late entry to e-retail."  (Source

Mobile commerce sales will grow from $3 billion in 2010 to $31 billion in 2016 (5 years away). 
M-commerce sales accounted for only 1% of e-commerce sales in 2010, but will increase to 7% in 2016.  (Source

Toys R Us opened 600 temporary pop-up stores last year and "plans this fall to slash that number by more than half" according to sources.  (Source

For the tenth year in a row, Fifth Avenue in NYC ranks as the most expensive shopping street in the world.  All told, four of the ten priciest streets in the Americas are in Manhattan: Times Square, East 57th Street and Madison Avenue follow Fifth Avenue, in that order.  (Source

August Same Store Sales Results

BJ's Wholesale up 11.5%
Limited Brands up 11%
Costco up 11%
The Buckle up 8.3%
Wet Seal up 5.5%
Macy's up 5%
Target up 4.1%
Dillard's up 4%
Fred's up 1.6%
Stage Stores down 1.7%
JC Penney down 1.9
The Bon Ton down 4.7%
Destination Maternity down 5.3%

Pier 1 Imports 2Q reports same store sales up 10.8% 
Zumiez 2Q reports same store sales up 7.5% with revenue up 15%
Charming Shoppes 2Q reports revenue down 3.5% and lost $1.9 million

Montreal Police raided a payment card forging lab and seized electronics, computer devices and other tools after three men did a steal-and-switch of a debit card machine at a restaurant.  (Source

Oakland man, Douglas Reeves, was sentenced to 8 yrs in federal prison for creating 16,000 counterfeit credit cards and stealing between $200,000 to $400,000 worth of merchandise.  Reeves had obtained the credit card information from several internet black market "carding forums" where he gathered 5,000 to 6,000 cards at a time.  (Source

National Preparedness Month Coalition
September 2011
Join forces with the NRF and FEMA on this important mission




D&D Daily Canadian Push

Jen Drake, CFI, Director of Resource Protection, West 49 Inc., on "Pricing Strategies"

Canadian consumers will be very critical of your pricing strategies. If you are completely new to the Canadian marketplace, but have been available to us via e-commerce, be aware that Canadian customers will not take kindly to drastic price increases just to have the privilege of purchasing your products at their local mall. They won't hesitate to do price comparisons. I've seen reports that Canadian prices are averaging approximately 12 to 25% higher than those same products in the US. You would think that the surge in value of the Canadian dollar should reduce cross-border pricing. For example, US Retailer J. Crew launched its first Canadian store
this past month and was in the news over the sticker shock customers experienced there.

The Canadians have complained that U.S. retailers pricing strategy's are higher
which is evidenced by J Crew's recent "backing down in the face of a backlash from customers angry about higher prices at its newly-opened Canadian store and website."  Last week, J Crew announced it is "reversing its decision to charge its e-commerce customers in Canada for duties, which raised the final price to as much as 50 percent above those at its U.S. stores and on its U.S. website."   However, J Crew will continue to charge about 15% more in Canada than at its U.S. outlets and websites.   Their CEO remarked, after hearing quick and angry responses from their long-time customers, " We have to deal with what we didn't do right."  "A lot of our loyal customers got hugely upset about it," Mr. Drexler said. "I would have, too.  If it happened to me personally, I'd feel the same way.  The lesson I learned: We were doing a lot to get the store opened. I imagine we should have done it better. We didn't follow, perhaps, the details as well as we should have."

J. Crew isn't alone among retailers to feel consumers' wrath about Canadian prices that are higher than those in the U.S.  Last spring, a study found that Canadians paid 20% more than Americans, while two years ago it was less than 7%.  And the higher differential this year came despite the value of the loonie soaring above the U.S. dollar.   The Canada-U.S. price gap reflects different dynamics in each of the markets.  The U.S. retail landscape is hugely competitive, resulting in prices that are frequently lower than in the rest of the world, according to Douglas Porter, Deputy Chief Economist at Bank of Montreal, which conducted last spring's price survey.

Diane Brisebois, President of the Retail Council of Canada, has estimated that North American and global producers charge Canadian retailers 12% to 25% more than they do U.S. merchants.  (Source


The Target Push Begins!

Target Canada is shopping around for hundreds of new employees and says it will eventually be hiring thousands of people.  The company is now hiring for positions at its headquarters in Mississauga, Ont.  Target says it is looking for about 100 staff by the end of the year, and more than 500 by the time it officially opens in 2013.  The retailer also plans to open 125 to 135 Target stores beginning in 2013 with each store expected to employ 150 to 200 staff.|

Target says it is looking to hire everyone from district team leaders responsible for overseeing groups of stores across Canada right down to the store floor.  Target signed a deal earlier this year to take over up to 220 Zellers locations from Hudson's Bay Co. for more than $1.8 billion.  This means LP jobs as well!   (Source 680

Canadian Loss Prevention Executives
Have a thought or care to share your views?
Send your comments to


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Submitted by Pedro Ramos, Vice President Sales, Agilence, Inc.

Are things really that bad?

If we look around us, listen to or read news on the internet (notice that I've excluded newspapers?) or simply talk to family and friends, we are left with a certain sense of impending doom.  Although I don't want to minimize the pain of those living in areas of our country with double digit unemployment, I must ask:  Are things really that bad?  Let's step back from the immediate and constant barrage of information that fills our lives and look back at history to try to gain some sense of perspective. 

History shows that there are many "bumps" in the road; World war, recessions, depressions, geopolitical wrangling for oil, etc.  What history also tells us is that over the long term, things do get better.  Just compare the lifestyle of a middle-class family 50 years ago to that of a similar family today and you'll see that overall we are living better.  We may not think so because we are a "right now" generation, addicted to live stock tickers and scrolling news feeds.  We live in the moment and don't take the time to stop and evaluate our position.  Today's generation does not look to the past for wisdom, but rather looks only at themselves and only at "right now."  Just look at medicine as an example:  Not too long ago, coronary disease would have meant a death sentence.  Today, it's a treatable condition.  What history demonstrates the best is this:  Those who are driving change and those who are open and prepared for change are the most successful. 

Education and adaptability continues to be a common thread throughout history.  Those who are educated and adaptable do well.  And, more than at any time in our history, change is constant and quick.  New technologies continue to appear on a daily basis and are changing our world at an increasingly rapid rate.  The companies behind these technologies are the new winners and they are driving a new breed of employees, be it professional managers or cutting-edge developers. In fact, it's these companies that are creating jobs and the competition to attract the best and the brightest that have driven up the salaries to unprecedented levels. This changing, evolving technology landscape will be a source of high-paying, stable employment for generations to come, one only need to prepare.

As far as the retail world is concerned, one basic statistic will drive that growth:  The world population is estimated to grow from today's near 7 billion to 9 billion people by 2050.  That means more shirts, more shoes, more food, more cars, more housing and more technology customers.  This basic figure indicates one thing:  The retail economy will grow by sheer demand.   The question is how do we prepare for this future?  The answer is education and training for this fast moving world. 

The one overwhelming reality is that our newer technologies are disrupting our economy at a faster rate than any other prior technologies did.  Additionally, the demand for food and energy will continue to be a concern, but also a source of new innovation and new employment opportunities.  Finally, as the world becomes more affluent, the service industries will continue to grow as will the demands for premium products.

As LP professionals, we must ask ourselves a few questions:

  1. Do I have an understanding of how technology will drive change in my business/occupation?

  2. Do I have the education to understand and take advantage of the opportunities these changes will create?

  3. Do I have training that prepares me for managing in a diverse and technical environment?

  4. Do I want to remain in the current field or educate myself and be ready to take advantage of new emerging opportunities regardless of the field?

One thing is for certain; with a little perspective things are not that bad.   Remember that life is not a sprint, but a marathon.  Be prepared, continue to educate yourself, focus on your goals, and ignore the daily barrage of distractions.

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Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Regional LP Director CarMax Nashville, TN CarMax

Regional LP Mgr

Bath & Body Works Los Angeles, CA Limited Brands
Sr Loss Prevention Mgr JC Penney Elmhurst, NY JC Penney
Loss Prevention Mgr Lord & Taylor Farmington, CT Lord & Taylor
Loss Prevention Mgr Macy's Fiesta Mesa, AZ Macy's
Loss Prevention Mgr Macy's Eastland Bloomington, IL Macy's
Loss Prevention Mgr Macy's Poughkeepsie, NY Macy's
District LP Mgr BCBGMAXAZRIAGROUP Northeast NY Indeed
Store LP and Safety Mgr Lowes Fort Smith, AR Lowes

Mgr, EHS

Olympus America, Inc San Jose, CA Olympus
Mgr, Civil Recovery Sears Holdings/Corp Hoffman Estates, IL Sears Holdings Corp
Safety Mgr Lowes Newport Beach, CA Lowes

Katherine "Michelle" Board has joined Liz Claiborne, Inc. as the Regional Loss Prevention Manager for the Southeastern US.

Robert Ruiz was named Regional LP Manager for Louis Vuitton North America.

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Sometimes you've just got to draw the line on what advice to follow and who you ask.  Certainly getting advice is important on any issue or decision.  But at the end of the day you've got to own your own decision and listen to the bird on your shoulder.  We all have one and oftentimes it's muted by our friends and family members.  At 5 am staring into that mirror is usually when the bird whispers the clearest.  The only problem then is if you don't hear it because you're not listening. 

Just a thought
Gus Downing

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