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August 31, 2012 SUBSCRIBE

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NRF Loss Prevention - Executive Summit 2012. Sept. 18-19, 2012. Hyatt Regency Schaumburg - Chicago, IL
News Brief - Sponsored by WG Security Products

Harriet Moore was named Loss Prevention Director for Goodwill Industries of the Chesapeake. Previously, Harriet held the position of Sales Director with Goodwill Industries of the Chesapeake. Congrats Harriet!

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WORKPLACE VIOLENCE: Ex-Marine opens fire in a New Jersey Supermarket, killing himself and two others. The 23-year-old gunman worked at the Pathmark supermarket, a division of A&P, in Old Bridge, NJ for only two weeks and had been working the night shift along with 12 to 14 other people. Sources say the suspect got into an argument with co-workers around 4 a.m. this morning and went out to his car, returning with an AK47 and a handgun. When employees saw what he was doing, they locked the door, but the gunman shot out the windows and went inside. After killing two of the other workers, he then killed himself.  (Source

Even with the atmosphere appearing to be pessimistic, retailers report best sales growth since March. A group of 18 retailers ranging from discounter Target to club-operator Costco reported August sales on Thursday that rose 6% -- the industry's best performance since March, according to trade group International Council of Shopping Centers. The reports appear to show that what Americans say and do are two different things. (Source

U.S. consumer spending got off to a fairly firm start in the third quarter, rising by the most in five months and offering hope economic growth would pick up this quarter
. While separate reports from U.S. retailers indicated some of the spending momentum carried into August, economists expect spending to cool a bit in the months ahead because of sluggish income growth and a recent rise in gasoline prices. (Source
RILA Educate. Innovate.Advocate.Members of RILA’s Asset Protection Leaders Council as well as solution/service providers and other thought leaders are meeting at the University of Arkansas’ (UA) Center for Retailing Excellence September 12-13 to continue driving the APLC’s emerging mobile POS research project. The key objectives of the research are to study the various mobile POS technologies, identify the potential LP risks associated with these technologies and develop preventative strategies for mitigating risk. Meeting attendees will participate in focus group discussions led by researchers at UA and will hear preliminary findings from the research initiative announced in July.

Here is a link to the original press release announcing this project: Retailers and University of Arkansas Will Study Risks Associated with Point of Sale Technology

Fry's will pay a $2.3 million settlement after the retaliatory firing of a supervisor who alerted the company's legal department that one of his employees was being sexually harassed. U.S. Equal Employment Opportunity Commission general counsel P. David Lopez says Ka Lam was fired from his post at Fry's Renton, Wash., store despite being consistently commended for his work. Lopez says Fry's bosses told Lam his performance had declined. Lam had alerted Fry's legal department that an assistant manager continuously sent sexually charged text messages to a 20-year-old subordinate saleswoman. Lopez says the $2.3 million settlement follows Fry's destroying evidence and "abusive" court practices. (Source Associated Press)

S.C. Court of Appeals rules in favor of Walmart-US Security Associates in shoplifter death lawsuit. The S.C. Court of Appeals has ruled in favor of Wal-Mart Stores East, L.P., and a security firm in an appeal stemming from the death of a woman who tried to shoplift two pairs of jeans but died in a car wreck when she was pursued by a store security guard. A jury had previously parceled out 65% of the fault to the deceased woman, while placing the rest of the blame with the U.S. Security Associates, Inc. and the security guard, Derrick Jones. The woman's/suspect's estate sued Wal-Mart for going against their policy of chasing a fleeing suspect who is in a moving vehicle. The court ruled in favor of Wal-Mart and US Security. Here's the actual ruling - (Source

"Behavior recognition" technology that constantly studies each person to determine whether he or she is the next security threat being used at RNC in Tampa. By "learning" patterns of behavior, these devices can monitor large crowds to alert authorities, within seconds, when something out of the ordinary occurs. Cameras capable of real-time, sophisticated data mining are starting to appear everywhere. It may soon be the case that it is no longer necessary to have a human being actively monitoring the screens. Computers will be able to do a better job and for a fraction of the cost. (Source

Amazon changes contract guard firm at one facility and the contractor only gave the 200 guards two weeks notice - a violation of the 60 day WARN act - so they held a "rally" at the online retailers headquarters Close to 200 security personnel were laid off when switched security contractors a few weeks ago, and workers say the company that lost the contract -- Andrews International of Valencia, Calif. -- gave them less than two weeks' notice. 41 were rehired and the rest just let go. When such decisions are made it's important to follow up and monitor exactly how its going to be managed to avoid such "rally's" and to ensure everyone is treated accordingly and professionally. As one guard claimed she was told the morning of the lay off after working there 12 years. (Source

New NCR survey shows majority feel - "I believe retailers who offer self-checkout options provide better customer service." Consumers like the speed and efficiency of self-checkout, according to a survey released today by NCR Corp. Shoppers recognize the speed and value self-checkout provides and are eager to see it expanded into other retail segments," said Scott Kingsfield, senior vice president and general manager, NCR Retail. Retailers increasingly are finding their shoppers want choices in how they interact with stores at which they shop, and one of the biggest choices these shoppers say they want is self checkout." Even with the increased shrink risks self-checkout will grow significantly. (Source

Man shot outside suburban Rochester, NY sneaker store, waiting on new release. Authorities are looking for the person who shot and wounded a 19-year-old man waiting outside a suburban Rochester store to buy a pair of newly released sneakers. Police tell Rochester media outlets that two people began arguing with a group of men who were lined up outside a closed store in the Chili Hinchey Plaza in the town of Gates around 4 a.m. Friday. Officers say they found a man with a gunshot wound in the parking lot of the strip mall. The teen was taken to the hospital with serious injuries. His name hasn't been released. Authorities say they believe the assailants had initially tried to rob the man and left the scene. (Source

FBI, State and Local Law Enforcement team up to arrest nationwide Jewelry store robbery ring. Police in Tilton, NH, say they believe all of the suspects involved in a jewelry store robbery last year have been arrested. Robbers made off with more than $200,000 in merchandise at the Kay Jewelers store at the Tanger Outlets on Nov. 4. Three men wearing Halloween masks from the movie "Scream" threatened customers with a gun and smashed jewelry cases with a hammer before making off with the jewelry. Tilton Police Chief Robert Cormier says four people from the Los Angeles area have been arrested over the last few months. He said a break in the case came when two people who saw news coverage of the robbery found one of the masks. They called police, who were able to gather DNA evidence. (Source

Six suspects smash and grab in California, three quickly arrested; one is 16 years old. Three people were arrested after an armed robbery at a downtown Vacaville jewelry store Thursday morning, but three other suspects are still at-large. Vacaville police received multiple 911 calls around 11 a.m. about a robbery at the DeBartolo Jewelry Store where six masked men left a black Dodge Magnum and entered the store armed with hammers and handguns. One suspect held the only employee at gunpoint while the other smashed the glass cases and stole the merchandise. Witnesses told police the suspects filled duffle bags with the jewelry and fled the scene. Sometime later, an officer spotted the car on westbound I-80, officers were able to arrest the three suspects in the car, two are 18 years old the third is 16. (Source


Serial Cell Phone burglar caught in Arizona. Chandler police have arrested a man they believe is a serial burglar responsible for at least eight break-ins of cellular businesses to support a daily spice habit. Police arrested Mark Anthony Voglio, a 22-year-old transient on suspicion of burglary, possession of burglary tools and possession of stolen property after a sergeant on patrol spotted wearing a green backpack, similar to descriptions of the burglary suspect. After he was apprehended, Voglio emptied his backpack, revealing items such as gloves, wire cutters and a large river rock police say were used to commit the burglaries at AT&T, Sprint, Verizon and T-Mobile stores throughout the west side of the city. (Source

Dayton, FL area man and woman sought for shopping spree on stolen credit cards. Target, Best Buy and The Home Depot have already been hit by this pair of thieves, buying gift cards and electronics totaling $4,100. The suspects are believed to be tied to other credit cards thefts in the area where the suspects seize the opportunity to steal a card from a wallet in a shopping cart or restaurant. (Source


ATF offering $20,000 in rewards for spree of gun thefts in California. Turner's Outdoorsman stores in Torrance and Corona were recently hit with overnight burglaries and the Alcohol, Tobacco, Firearms and Explosives (ATF) believes these are connected with other gun thefts in the area. Police believe the suspects pried open the rear door of the store and smashed showcases and locks, using large storage containers to remove handguns and rifles. (Source

Abercrombie & Fitch store hit for 92 bottles of perfume. Bridgewater, NJ Police are investigating the theft of 92 bottles of perfume from a display at the Abercrombie & Fitch store in the Bridgewater Commons Mall. The perfume is valued at $4,098. (Source

The ASIS International, UK Chapter is holding its Autumn Seminar on September 12, 2012 at the Bank of America, Canary Wharf. Scheduled speakers include: Jo Dover, The Tim Parry Johnathan Ball Foundation for Peace; Simon Gordon, Chairman of Facewatch; Peter Cook, Chairman of SAMI; and Douglas Brand OBE, Minerva Advisory Group. The UK Chapter of ASIS International is the largest organisation for security professionals, with more than 38,000 members worldwide including 750 in the UK.

August Same Store Sales Results

American Apparel up 24%
Nordstrom up 21%
Gap up 9%
Ross Stores up 8%
TJX up 8%
Limited Brands up 8%
Stage Stores up 6.5%
Costco up 6%
Stein Mart up 5.6%
Macy's up 5.1%
The Buckle up 4.5%
Target up 4.2%
Kohl's up 3.4%
The Bon Ton up 2.2%
Cato flat
Wet Seal down 18.3%

In observance of Labor Day, the Daily will not be publishing on Monday, September 3rd.
We will resume publishing Tuesday. Enjoy your holiday weekend!

Retail Loss Prevention Conference 2012 - Mark your calendar for Canada's BIGGEST Retail Loss Prevention event. Just Announced: Conference agenda expanded to one and a half days, September 11 to 12. Click here for more information.


Cap Index

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Upcoming Articles

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Know about an event we should feature here?
Let us know.

11th Annual Virginia Retail Loss Prevention Conference - Virginia Beach, VA - Holiday Inn Hotel. September 6, 2012. Click here for more details.

Canada's Biggest Retail Loss Prevention Event. Mississauga, ON - International Centre. September 11-12. Click here for more information.

ASIS International UK Chapter, Autumn Meeting. Sept. 12, 2012 Bank of America, Canary Wharf

NRF Loss Prevention - Executive Summit 2012. Sept. 18-19, 2012. Hyatt Regency Schaumburg - Chicago, IL

New England ORC Symposium & Trade Show - September 20, 2012 Worcester, MA - DCU Center

Watch for our article the day after each event!

CLEAR's 3rd Annual Training Conference, Dallas, TX. Sept. 18-20, 2012. Learn more here.

8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL

Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit

2012 Thought Challenge Awards Committee

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

eBay News

eBay Investigators Support Inquiry Leading to Guilty Plea

eBay Global Asset Protection team supported an investigation into alleged sale of 3500 stolen "Pillow Pets" from local commercial warehouse. Police said the suspect entered the warehouse through a rear door several times beginning in January and stole boxes full of the toys. He was arrested in July after Oceanside police searched his Bluff Court home and two storage lockers in Oceanside and found some of the stolen toys. Prosecutor Aimee McLeod said the suspect was a friend of the company owner and for a brief time last December was authorized to sell "Pillow Pet" products. Wright's contract was terminated when he failed to pay for items, McLeod said. Representatives of Carlsbad-based CJ Products, the makers of the animal- shaped Pillow Pets, told prosecutors that they believed suspect sold at least $11,000 of the stuffed animals on eBay. The suspect received a 10 day suspended sentence and 3-years probation. Click here for full article.

For further information on PROACT email inquiries to;


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ORC News - Sponsored by Universal Survellience Systems

Family cleaning crew - ORC gang - hits TJ Maxx store for $100,000 worth of property in Virginia Beach, VA. A couple and their daughter are accused of stealing about $100,000 worth of property from a business they were working at as a cleaning crew. A loss prevention investigator for the business said investigators noticed large quantities of various items missing and found suspects removing large trash bags from the store. Officers seized about $100,000 worth of stolen property from the trio’s home, which was packed with stolen merchandise. They were cleaning multiple TJ Maxx locations for the last six months. (Source

ORC ring operating in Cleveland, Ohio where a man is paying people $20 to $30 for each gift card totaling over $100 they get from returning stolen merchandise
. One female has been busted for multiple incidents of hitting the J.C. Penney store in Richmond Heights. She claims she met the man three weeks prior outside the J.C. Penney store. (Source

ORC ring suspected in California with one member being busted stealing baby formula from multiple stores. Palmdale Sheriff’s Station detectives were able to identify the suspect as being on video committing similar crimes in multiple stores. Tiffanie Seniguar is believed to be involved in a larger crime ring that has been stealing "Enfamil" baby formula from retail stores throughout southern California. Retail stores in Lancaster, Palmdale, Santa Clarita Valley, Glendale, Burbank, and multiple locations in the Los Angeles Police Department jurisdiction have been impacted by this crime ring. Palmdale Sheriff’s Station detectives have been working together for the last two months with other law enforcement agencies to coordinate the arrest of the other involved suspects. If you have any questions or information, you can contact, Lieutenant Kennedy, Palmdale Sheriff’s Station Detective Bureau at 661-272-2506. (Source

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

Vendor Spotlight

Vector Security
Vector Security® Moving to Keystone Summit Corporate Park in November

Top Security Company Signs Long-Term Lease in Allegheny County

PITTSBURGH, PA, August 27, 2012 – Vector Security, one of North America’s top electronic security companies, has signed a 12-year lease at Keystone Summit Corporate Park in Warrendale, PA for its 28,000 square-foot North American headquarters, effective November 2012.

The new Vector Security offices at Keystone Summit Corporate Park, formerly the Ericsson/Marconi/FORE System campus, will house 150 employees and the largest of the company’s state-of-the-art Central Monitoring stations. Vector Security will also maintain a branch office in Warrendale on Allegheny Drive to serve residential and commercial customers in Western Pennsylvania, Ohio and West Virginia and a Security Guard and Patrol office in Monroeville, PA.

"Pittsburgh has been the home of Vector Security for over 26 years," said Pam Petrow, President and CEO of Vector Security. "We are committed to this region and the customers we serve. We selected the Pittsburgh-area because it is a great place to live and work for our employees. This move reinforces that we are here to stay and look forward to providing quality security solutions for many years to come."

Vector Security’s move was required to meet the changing demands of the security industry as well as position the company for future expansion. The new corporate headquarters will be located at 2000 Ericsson Drive and is located 15 miles northwest of downtown Pittsburgh.

"We are excited to welcome Vector Security to Keystone Summit Corporate Park and are confident that this facility will serve the company well in addressing both its current and future space requirements," stated Rich Gottlieb, Senior Vice President of Keystone Property Group, owner of Keystone Summit Corporate Park. "This property has been strategically repositioned by Keystone and the result is a high-quality, premier business environment for tenants."

About Vector Security
For more than 40 years, Vector Security, Inc. ( has been a premier provider of intelligent security solutions tailored to the needs of the customer. Headquartered in Pittsburgh, the company offers a full suite of electronic security services for residential, business and national account customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to more than 260,000 homes and businesses.

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Today's Daily Job Postings from the Net - Appearing Today Only

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Dept. Mgr Store LP & Safety Lowe's Schenectady, NY Lowe's
Loss Prevention Mgr Macy's Fairfax, VA Macy's
Area LP Mgr Gap, Inc. Santa Monica, CA Gap, Inc.
Corporate LP Mgr Hometown Stores Hoffman Estates, IL Sears Holdings Corp.
Loss Prevention Mgr Sears Dedham, MA Sears Holdings Corp.
Loss Prevention Mgr Kmart Racine, WI Sears Holdings Corp.
Loss Prevention Mgr Kmart Apple Valley, CA Sears Holdings Corp.
Loss Prevention Mgr Kmart South Burlington, VT Sears Holdings Corp.
District LP Mgr Abercrombie & Fitch Newark, NJ Abercrombie & Fitch
Loss Prevention Mgr T-Mobile Houston, TX T-Mobile
LP Team Leader Payless ShoeSource Redland, CA Payless ShoeSource
Regional AP Mgr Dollar Tree Detroit, VA Dollar Tree
Executive Team Leader - AP Target Citrus Heights, CA Target
Executive Team Leader - AP Target Chesapeake, VA Target
Executive Team Leader - AP Target Pittsburgh, PA Target
Executive Team Leader - AP Target Bakersfield, CA Target
Executive Team Leader - AP Target Canoga Park, CA Target
Executive Team Leader - AP Target Richmond, VA Target

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On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

Harriet Moore was named Loss Prevention Director for Goodwill Industries of the Chesapeake.
Scott Lucas
was named Loss Prevention Specialist for Goodwill Industries of the Chesapeake.
Dustin Wells
was named Asset Protection District Manager for Rite Aid stores in Baltimore, MD.

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Your Career - Sponsored by 3VR

What Makes Work Worth Doing? "Far and away the best prize that life offers is the chance to work hard at work worth doing." Teddy Roosevelt's assertion in a Labor Day speech 99 years ago still rings true this holiday; worthwhile labor can greatly enrich human life. But what makes work worth doing? (Is it obvious?)

3 Ways to Re-frame Your Career Challenges When you get unwelcome news -- you didn't get the job offer, your sales are grossly off target, your division is being sold -- what do you do first? Chances are you jump to negative conclusions about your career, your company, or your self-worth. In fact, it's all too easy for our minds to go directly to the Worst Possible Outcome. (WPO)
How to Manage Thinkers, And Feelers, Effectively Your success -- and fulfillment -- as a manager is neatly encased in one bite-size nugget: Be who you are, just flex your style to manage others. Your management style must flex to accommodate both the thinkers and the feelers in your office -- even if their approaches to work are worlds apart. (Flex it)

How to Keep Your Employees Happy  Employee perk and programs designed to boost morale are nothing new. But it's inevitable that some of those plans will backfire, doing nothing more than becoming an inside joke among employees. Or worse yet, they unintentionally lower morale and work productivity. (Effective AND budget friendly)

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Tip of the Day Sponsored by: Vector Security

Loyalty is one of the most precious values there is and a loyal team that's unified in its goals and objectives, even in defeat, is strong and supportive. Loyal teams can make the largest tasks seem effortless and they create a sense of ownership of family that inspires individual performance and comforts individual failure. Earned slowly and grown daily, loyalty is a commodity no leader can be without because it fuels success, unifies purpose, and gives birth to exceptional performance. Without loyalty, teams splinter and lose focus on the true objectives. It's rare to build a truly loyal team and it's incredibly difficult to keep them together long term with private agendas always pressuring the balance. And yes, even loyal teams require balancing because at the end of the day it's always about personal agendas. Professional sports teams are constantly looking for that balance and the right players to fit as a team and the same holds true in business. With the right team, anything is possible and conversely one team member can destroy the entire balance. So being a team player is important even when you decide not to be.

Just a Thought,
Gus Downing

Gus Downing

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