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August 30, 2012 SUBSCRIBE

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Lee Bland was recently promoted to Vice President of Loss Prevention, Customer Service & Inventory Control for Stage Stores. Starting with Stage Stores in 1997 Lee has had a great career there and now leads the efforts. She leads a team of two Divisional Loss Prevention Managers, 5 Regional LP Managers and 25 District LPM's covering over 800 stores in 40 states. Reporting to the CFO she also manages the entire customer service operations for the company which allows her to manage the returns channel of the business. Four years ago Stage Stores rolled out their ORC team of 3 executives that has been extremely successful for them and has exceeded expectations. Lee is a member of the Board of Directors for the Loss Prevention Foundation and is LP Certified. She's also the Chairperson of the Loss Prevention Committee for the Texas Retailers Association. Congratulations Lee!

Stage Stores, Inc. brings moderately priced, nationally recognized brand name and private label apparel, accessories, cosmetics and footwear for the entire family to small and mid-size towns and communities across 40 states. With over 800 stores operating under the "Bealls", "Goody’s", "Palais Royal", "Peebles", and "Stage" trade names, the Company believes that it has developed a unique retailing concept and niche in these markets by offering a broad range of nationally recognized brand name merchandise with a high level of customer service in convenient locations.

Update: Tropical Storm Isaac & the Impact on Retailers

Home Depot plays an important role in both preparation and recovery with hurricanes Home Depot learned it needed a robust hurricane plan after Hurricane Andrew struck Florida 20 years ago, spokesman Stephen Holmes said. "We realized what an important role we play in both the preparation and the recovery," he said. Home Depot expects most of its 25 stores along the Gulf Coast to open Thursday morning, stocked with the generators, water, wet vacs and cleaning supplies that will be in fierce demand, Holmes said. One store in the hard-hit Plaquemines Parish may be unable to open. Before hurricane season, Home Depot's operational team made arrangements with officials in Mississippi and Louisiana so their trucks and employees can enter storm-struck cities even if local governments institute curfews and close roads, he said. The chain maintains a distribution center dedicated to hurricane supplies in Lakeland, Fla., with preloaded shipping containers that can be dispatched immediately. "Our goal is to be the last to close before a storm and the first to open after it, in a way that is safe for our associates and our customers," Holmes said. Two years ago at the NRF LP Show, Marvin Ellison, Home Depot's EVP, mentioned that Hurricane Katrina was a defining moment for their Assets Protection department and that they led the organization in the recovery process and did a fantastic job. (Source

Southern stores cope with Isaac's impact along the Gulf Coast. While retailers are declining to estimate sales lost during Isaac, Wal-Mart closed 62 stores, Macy's closed it's five stores, Target closed 11 stores, and Sears Holdings closed 10 Sears and 10 Kmart stores. Instead of focusing on their lost sales, box retailers and department stores are highlighting their community involvement in the aftermath of the storm.  (Source

Louisiana auto shops cash in on Isaac
. With cars and trucks moored on roadsides, buried under water, many local auto repair shops are seeing a slight peek in customers as they start receiving phone calls. Customers have been warned to not try and start submerged car engines themselves, instead being told to call and have them towed.  (Source

September is the busiest month of the year for LP events in North America with 8 scheduled to take place as everyone gears up for the upcoming holiday shopping season - and then the real work begins. With 4 ORC events and 4 trade association events. The ORC events include - Virginia - New England - Chicago - and CLEAR's conference. The four trade association events with ASIS's annual conference, RILA's AP Leaders Council emerging mobile POS research project, the NRF's LP Executive Summit, and the Retail Council of Canada's annual LP conference. It's going to be a busy month.

Study questions "Cybercrime" estimates and takes to task the two leading security vendors providing the numbers - at a time when legislation is just around the corner which could affect us all! McAfee has estimated the annual cost of cybercrime worldwide at $1 trillion; Symantec has estimated the annual cost of intellectual property theft in the U.S. at $250 billion. The newly released report by ProPublica says they are exaggerations -- perhaps vast -- noting that the $1 trillion figure was not even in the actual McAfee report, but in the press releases about it. "The Symantec estimate was indeed mentioned in a Symantec report, but it is not a Symantec number and its source remains a mystery," the report said. There is general agreement that the worldwide cost of cybercrime is in the hundreds of billions. But just how many hundreds of billions is a matter of debate. But basing decisions in Congress on exaggerations is never a wise path and always leads to over regulation. (Source

GMTA and CargoNet Form Alliance to Combat Rising Cargo Theft Problem CargoNetR , a leading source of information about supply chain risk, announced today a strategic alliance with the Georgia Motor Trucking Association (GMTA) to assist GMTA members in mitigating cargo theft risk in Georgia. CargoNet is a division of the Verisk Crime Analytics unit at Verisk Analytics (Nasdaq:VRSK). (Source

New Wawa c-stores in Florida get hit with "cloned" credit card thieves. Although they have just opened, thieves have already targeted Wawa Inc. locations in the Orlando, Fla., that were not requiring customers to enter zip codes after swiping. No customer data was obtained. A Wawa corporate representative said the c-store chain now requires ZIP codes to be entered at all of its new Florida stores following the fraud. (Source

Second hacker of the LulzSec hacktivist group arrested in connection with last year's Sony Pictures Entertainment breach Raynaldo Rivera, 20, of Tempe, Ariz., surrendered to the FBI on Aug. 28th after causing $600,000 in damages in last year's hack of Sony. He faces 15 years in prison. (Source

Gas Prices Spike as Hurricane Isaac Hits Land Storm-related issues are not restricted to the Gulf region. Gas prices rose by nearly 5 cents a gallon nationwide Wednesday -- with one-day hikes of as much as 14 cents in some states -- after Isaac cut output from refineries along the Gulf Coast. (Source

Shoplifting crackdown sees 70 people arrested in South Yorkshire, UK, after seeing a 17% spike in shoplifting in 4 months Officers took to the streets during a day of action targeting retail crime, patrolling shopping centers, searching homes and detaining suspected shoplifters. Police teams were also out on the roads, focusing on vehicles known to be linked to retail crime, while sessions were held for shopkeepers to help them ward off thieves. Chief Inspector Thomas said 29 people recognized suspects from a 'rogues gallery' of 40 CCTV pictures released by police last week and printed on the front page of The Star. (Source

Five more arrested for shoot out in Wal-Mart parking lot The dispute happened after a man choked a woman at a party and a group of people agreed to fight at the parking lot at the Cedar Park, Wal-Mart in Austin, Texas on the early morning of August 19th. (Source

Apple, Express, and Bloomingdales stores in Willowbrook Mall in New Jersey get hit with fake $100's and two brothers are busted Two brothers were have been arrested for allegedly trying to buy hundreds of dollars in goods at stores in the Willowbrook Mall with counterfeit $100 bills, authorities said. An Apple Store employee noticed that the $700 in $100 bills that Patrick Nicolas allegedly used appeared to be counterfeit, police said. Patrick Nicholas bolted when he was confronted, and the store employee notified officers at the mall’s police substation. (Source

Harris Teeter customer dies in nasty spill down escalator An elderly woman was killed after she took a nasty spill down an escalator at a local grocery store in Nashville, Tenn. (Source

Chipotle in New York and New Jersey does away with the pennies. In an effort to streamline delays at the register, Chipotle has simply rounded off the customers total to the nearest nickel. Some believe it was a move to make more money, but Chipotle says it has not increased company profits. (Source

Kmart jewelry thief gets 8 years for stealing $25,000 in gold and hitting a police cruiser. A Lancaster, Ohio man was sentenced to eight years for the theft of $25,000 in gold from a Kmart store. Employees at the store reported that a man cut a wire holding a display case full of jewelry ran from the store and jumped into a waiting vehicle. Leaving a farm the suspects ran into a police cruiser, running both vehicles off the road, the suspects were then apprehended. (Source

Click to view videoThree men rob Birmingham, MI jewelry store, focused on Rolex watches. Birmingham, Michigan police are seeking three young men who used a metal mallet and pepper spray to rob Greenstone’s Jewelry, around 12:40 p.m. yesterday. The men entered the business and immediately used the mallet to break a glass display case. One suspect used pepper spray to distract two employees. It appears as though the suspects were only able to take two Rolex watches before running from the store as security personnel attempted to stop them. (Source

Click here to view video
Violent robbery of a Columbia, SC clothing store - manager is pistol whipped. The Richland County Sheriff’s Department is requesting the community’s assistance in locating a suspect wanted for two counts of kidnapping, three counts of armed robbery and one count of assault & battery 1st degree. Police are looking for 28-year-old Willie Harden Gray Jr. Gray and the other suspect stole money from the register and clothes from the store. They also took the owner and clerks’ wallets, cell phones, and cash then fled the business. Sheriff Lott says Gray and the three unknown suspects stole a white gold chain with "In the Hood Fashions" emblem on it valued at $12,000; Nike Diamond Turf shoes $100, white, green and orange in color, and a Samsung Galaxy S2 cell phone, $250 white in color. (Source

Cincinnati, OH man charged with robbing same store twice. A man is accused of holding up the same convenience store and gas station twice over the past week. Devin E. Shannon, 42, is held without bond at the Hamilton County jail on two counts of aggravated robbery. He allegedly held up Peach Grove Market Place, at gunpoint on Saturday and again Wednesday morning. No one was hurt in either offense. (Source

Police nab three following mall jewelry heist in Iowa. Three people are in custody following two jewelry store burglaries early Tuesday in Westland Mall, two men and a woman are being held at the Des Moines County jail awaiting the filing of felony charges. Police said the trio is suspected of breaking into Riddles Jewelry and Kay Jewelry stores at about 3:50 am. Investigators from several jurisdictions also are trying to determine if the break-in is tied to other recent jewelry store break-ins in several adjacent states, including one at a Riddles store in Jamestown, N.D., and another at a Grand Island, Neb., jewelry store. Police say the same method was used in the other burglaries, mall windows were smashed to gain access, and then broke out the glass to enter the jewelry store inside the mall. (Source

12 senior Loss Prevention roles open in the U.S. market - one of which had just been filled this past March

Quarterly Same Store Sales Results
Pier 1 Imports Q2 up 6.7% with total sales up 8.3% - of special note is that the three year cumulative comp. store sales increase is 28.7%
Reitman's Q2 down 1.7% with sales down 2.3%

Monthly Same Store Sales Results
TJX up 8%
Ross Stores up 8%
Target up 4.2%

Summer Webinar Series: Bringing you the best from LPAS 2012. Implementation of a Quality Ergonomic Program in Warehouse Environment. August 30 2-3 PM ET. Complimentary webinar featuring Bryce Bennett of The Home Depot and Andy DuBose of Safety In Motion. Register.


Cap Index

NRF Loss Prevention - Executive Summit 2012. Sept. 18-19, 2012. Hyatt Regency Schaumburg - Chicago, IL

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Know about an event we should feature here?
Let us know.

11th Annual Virginia Retail Loss Prevention Conference - Virginia Beach, VA - Holiday Inn Hotel. September 6, 2012. Click here for more details.

Canada's Biggest Retail Loss Prevention Event. Mississauga, ON - International Centre. September 11-12. Click here for more information.

New England ORC Symposium & Trade Show - September 20, 2012 Worcester, MA - DCU Center

Watch for our article the day after each event!

CLEAR's 3rd Annual Training Conference, Dallas, TX. Sept. 18-20, 2012. Learn more here.

8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL

Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit

2012 Thought Challenge Awards Committee

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

ORC News - Sponsored by Universal Survellience Systems

Two Chicago women busted for hitting three Walgreens stores in one day for over $6,000. Two Chicago women were caught with a little more than $6,000 in merchandise stolen in a single day from three Walgreens pharmacies in Frankfort and Mokena. (Source

Click here to view video
St. Louis, MO area mall alarmed over increase in recent thefts. Mid River Mall in St Peters is quickly becoming a target for organized thieves. Recent shoplifting incidents are becoming more costly to retailers and even more violent. A Dillard’s Store Manager was pepper sprayed by a shoplifting suspect, and thefts from Macy’s have hit over $5000 in the last few weeks. (Source

With 22 ORC groups around the U.S. we estimate that there's close to 10,000 public and private sector executives now meeting at annual conferences to band together and fight this increasing problem. This year the Daily plans on establishing an accurate number of participants. Listed below you'll find the various associations:
National Hawaii
Coalition of Law Enforcement and Retail Hawaii Organized Retail Crime Alliance


Washington State Organized Retail Alliance Indiana Regional Organized Crime Task Force
Safe City - Federal Way, WA Missouri Information Analysis Center
Bay Areas Organized Retail Crime Association
Cook County Regional Organized Crime
Southwest Ohio Regional Organized Crime Coalition
CONNECT Albuquerque PD  
Arizona Organized Retail Crimes Association Southeast
San Diego Organized Retail Crime Alliance Collier County Organized Retail Theft Association
Inland Empire Organized Retail Crime Association  
Los Angeles Organized Retail Crimes Association Northeast
Southern Nevada Organized Retail Crime Association New England ORC Symposium & Trade Show
Victor Valley Organized Retail Crime Association  
Dallas Organized Retail Crime Association Mid-Atlantic

Virginia Retail Loss Prevention Conference
Colorado Organized Retail Crime Association  
Utah Organized Retail Crime Association  

This information was provided by Karen Fischer, Strategic Support Division Manager for the Albuquerque Police Department. Should you desire additional information regarding any of these partnerships, please email Karen.

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
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NRF Loss Prevention - Executive Summit 2012. Sept. 18-19, 2012. Hyatt Regency Schaumburg - Chicago, IL

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Dir. of Safety, Field Operation Tremco, Inc. Beachwood, OH Tremco, Inc.
Regional LP Mgr 99 Cent Only Stores Phoenix, AZ 99 Cent Only Stores
Asset Protection Mgr Sam's G1 Sandusky, OH Walmart
Asset Protection Mgr Trainee Walmart Kodiak, AK Walmart
Loss Prevention Mgr Sears Greenville, SC Sears Holdings Corp.
Sr Investigator - ORC The TJX Companies, Inc. San Francisco, CA The TJX Companies, Inc.
District LP Mgr TJMaxx San Antonio, TX The TJX Companies, Inc.
District LP Mgr TJMaxx Edmond, OK The TJX Companies, Inc.
Distribution Center LP Mgr Bob's Discount Furniture Aberdeen, MD Monster
District LP Mgr BCBG Max Azria Washington D.C. Monster
District LP Mgr Kroger Shenandoah, TX Kroger
Loss Prevention Mgr Best Buy Ardmore, OK Best Buy
District LP Mgr Dick's Sporting Goods Los Angeles, CA Dick's Sporting Goods
LP Lead Expert JC Penney Waterloo, IA JC Penney

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Lee Bland was promoted to Vice President of Loss Prevention for Stage Stores, Inc.
Christina Slade was named Mid-Atlantic Corporate Security Investigator for Garda Cash Logistics.
David Zwernemann, CFI was promoted to Regional Loss Prevention Manager for Gap, Inc.
Glen Deleo was named District Asset Protection Manager for Saks Fifth Avenue.

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Tip of the Day Sponsored by: Vector Security

You're Hell when you're well!

Years ago an executive said that phrase to me and it made me think and left a mark. Because it's all about knowing your own rhythms and being self aware to the point that you react and take full advantage of when you're in the game and operating on all cylinders. Lord knows we all have good and bad days, the reasons of which are too numerous to even begin to mention. But the fact is when we're feeling guilty about the days when we may not be really in the game the issue is when you are - know it - realize it - and take full advantage of it and push yourself to go beyond and face the really hard things, drive through them, and burn the track up. You're lucky if you get two great days a week, one good one and two so-so days and maybe a real bad one or two slip in there. But remember on the good ones, don't let anything stand in your way and move the dime and challenge the people around you, because it's contagious and you may just light up some other team members, clients or even customers. The difference between good and great is up to you each and every day. Just remember be hell when you're well!

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