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August 24, 2011 

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
The LP industry's interactive daily e-mail column where YOU can make postings

Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in August

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Watch for our article the day after each event!

September 8, 2011
NRF-Investigator's Network Meeting
San Bruno, CA



5th Annual
Crime Symposium & Trade Show

Wednesday, Sept 21, 2011
8:30am - 5:00pm

Hilton Garden Inn
35 Major Taylor Blvd
Worcester, MA



October 4-6, 2011

CLEAR/Coalition of Law Enforcement and Retail

2nd Annual Training Conference
Peppermill Resort/Casino
Reno, NV

Albuquerque Retail Assets Protection Association (ARAPA)
is hosting their

2nd Annual
Southwest ORC Conference

Albuquerque Convention Center

October 13, 2011

and the cost is free

Additional information including conference topics can be found at the
link below



Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA



LPRC invites
innovative solutions providers to join their

Benefit Denial Working Group (BDWG)

to develop and test leading-edge product protection solutions


Know about an event we should feature here? Let us know.

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report 

Women in LP Caucus
Mentor Program
Register Here

Coming soon ...
Canadian Push Series



LPRC 2011 Impact Conference

October 10-12, 2011

Office Depot Headquarters
Boca Raton, FL



The theft of intellectual property has grown into an organized crime wave that has reached such levels of sophistication and volume that President Obama recently called for a crackdown on intellectual property theft as one of the pillars of a new national effort. Nationally, up to $250 billion is stolen from U.S. companies through such chicanery. Jobs are lost, innovation is undermined and consumers are left with a line of fraudulent products that range in quality "from inconvenient to deadly," said Steve Tepp, director of intellectual property enforcement at the U.S. Chamber of Commerce.  (Source

Cargo theft is on the rise in the United States. Stealing trucking freight has become, according to Truckers News, the "signature crime of the early 21st century."  Even as cargo theft by volume in Europe decreased, the value of the stolen cargo has increased. At the same time, in the United States, Mexico, Brazil, and other South American countries, the volume of cargo being stolen has continued to increase, according to Freight Watch International. As the holiday shipping frenzy approaches in the United States in September, risk managers must remain vigilant to keep their valuable cargo protected and their drivers safe from increasingly sophisticated cargo thieves.  Great article!  (Source


RetailSails Exclusive: 
Ranking the Top 20 U.S. Chains by Highest Retail Sales per Square Foot

Company Sales per
Sq Ft
YoY Change
Tiffany & Co.
lululemon athletica
Costco Wholesale
Signet Jewelers
Polo Ralph Lauren
Whole Foods Market
Best Buy
Zales Jewelers
CVS Caremark
Limited Brands
Sam's Club
J. Crew
BJ's Wholesale
Urban Outfitters


The largest retailers in the DIY industry (Do it Yourself - Home Improvement) and the building trade group have come together in the UK to form the DIY and Loss Prevention Forum in an effort to reduce theft and levels of shrinkage from their stores and yards.   "We have come together to fight criminal practices and share intelligence from our businesses," said Jim McKenna, head of Group Security at Travis Perkins, the newly-elected chair of the DIY and Building Trade Forum.  The driving principles of the Forum will be the protection of people, and property and to share best practices and data.  They will also work to influence relevant organizations at both a local and national level to reduce the risk of criminal activity and fraud.  (Source

Books-A-Million 2Q reports same store sales down 12.9%.  For the 26-week period ending July 30th, same store sales down 13.1%.   Their CEO said, "Results for the quarter reflect a continuation of the trends that have been affecting our business since the beginning of the year. A soft publishing lineup, the effect of e-book migration and the impact of Borders' liquidation all contributed to the decline in comparable-store sales."  (Source

Williams-Sonoma 2Q reports revenue up 5% and profit up 28%
Ace Hardware Corp. 2Q reports revenue up 0.5% and net income up 20%
Pacific Sunwear 2Q reports same store sales up 1% but loss $19.3 million
American Eagle 2Q reports same store sales flat and net income doubled

U.S. Commerce Department reports retail sales up 0.5% in July "the most in four months."  (Source

Wholesale distribution companies Midwestern Cash and Carry LLC, Midwest Cash and Carry and Midwest Distribution Warehouse, along with several gas station retail locations and various affiliated individuals in Chicago have been sued for distributing counterfeit TOP-brand cigarette rolling papers that were illegally made in China with the specific intent of confusing and deceiving the public.  The manufacturer in China of the counterfeit goods was also named.  (Source

Andronico's Markets, in San Francisco, files for Chapter 11
bankruptcy protection and is in discussions with a private investor group to preserve 400 employees and it's 7 stores.  (Source

The Food and Drug Administration's implementation of the Food Safety Modernization Act will be accompanied by "extensive outreach to stakeholders to build consensus," said Commissioner Margaret Hamburg in a presentation at the Grocery Manufacturers Association Executive Conference here.  We're implementing the act with openness and transparency," she said. "We'll have active engagement. Implementation will be grounded in the sense of partnership that made the law a reality."  (Source

McAfee reports that malware attacks on Android cell phones is up 76% over the last 3 months – making it the most attacked mobile operating system in the world.  (Source

Google pays U.S. $500 million to settle accusations that it improperly profited from ads promoting and illegally selling prescriptions and non-prescription drugs to Americans from Canadian pharmacies.  The settlement also means they will not face criminal prosecution.  (Source Associated Press)

Nearly one of every 10 midsized or big employers expects to stop offering health coverage to workers once federal insurance exchanges start in 2014, according to a new survey from a large benefits consultant.  Especially retailers or those offering low wages, feel they will be better off paying fines and taxes than continuing to provide benefits that eat up a growing portion of their budget every year.  (Source Associated Press)

An unemployed man accused of holding up 12 banks in the metropolitan Phoenix area told authorities that he drank alcohol before each holdup to work up his courage, saying: "I rob to survive."  (Source Associated Press)

With hurricane Irene bearing down on the U.S. and a 5.8 earthquake yesterday, every retailer on the eastern seaboard is busy with their emergency preparedness programs.  Rather timely that September is National Preparedness Month (NPM).  Sign up now to be a member of the NPM Coalition and join forces with the NRF and FEMA on this important mission.  REGISTER NOW!

National Preparedness Month Coalition
September 2011
Join forces with the NRF and FEMA on this important mission




eBay Investigation Leads to Jail Sentence for Fraudster

eBay Global Asset Protection investigators supported an investigation into the fraudulent marketplace activity of a user who failed to deliver merchandise posted on the site. The man who tried to falsely sell a lawnmower on the internet site has been given a suspended jail sentence. The suspect pleaded guilty to the offence when he appeared before court and was sentenced to 28 days' imprisonment suspended for 18 months, as part of a supervised community order. He was also ordered to complete 180 hours unpaid work. The suspect's attorney stated, "This wasn't a sophisticated crime, it was opportunistic and he was out of work at the time." eBay buyers are reminded that the marketplace site offers a buyer protection plan, similar to brick & mortar retailers' refund policy, when using PayPal as part of the transaction. More specifics on eBay buyer protection programs are available on the public site and via link attached below.  Click here for full article  Click here for eBay Buyer Protection Plan

For further information on PROACT email inquiries to;

eBay Direct - Click Here  -  (notify - info - questions)



Many thanks to Jason Gonzalez, Organized Retail Crime Investigations at Rite Aid for doing an outstanding job of documenting the events of the San Diego ORC Alliance Conference sponsored by USS in California this past Friday.  The D&D Daily will continue to report on these ORC Conferences as they occur.

San Diego ORC Alliance Conference Friday, August 19, 2011

Back to School, Advancing Education in ORC
By: Jason Gonzales (Rite Aid Investigations)
Photos Courtesy of Rebekah Wilson Photography

On a bright summer California morning, over 300 professionals in the law enforcement and security industries converged onto the campus of Cal State San Marcos. This group of individuals was seeking a higher education. The topic of the day differed from the typical college curriculum. The day's syllabus was a deep dive into the world of Organized Retail Crime.

August 19th 2011, marked the inaugural conference of the San Diego Organized Retail Crime Alliance. SDORCA Executive Director, David Lorillo kicked off the day by introducing several local law enforcement and community leaders, who welcomed the group of enthusiasts.

Throughout the day, presentations were made by various investigative and industry experts. The presentations contained a wealth of information that discussed tactics and tools of investigative initiation, investigative efforts, case partnerships and technological options available for combating the ORC epidemic.

The United States Secret Service discussed current trends with credit card fraud. A glance at recent investigations and case closure provided a valuable insight to those in attendance. A new understanding of the evolving criminal strategies was appreciated by all.

The San Diego District Attorney's Office captured the group's interest, as the successful prosecution of individuals involved in ORC activity was discussed. The documentation and retention of video, as well as witness accounts, go a long way to ensure a successful outcome.

Scott Sanford and Glenn Justus wowed the crowd with a glimpse into the efficient and effective case closure methods employed by Barnes and Noble. Through the use of "The ORC Workbench," this group is continuing to drive down shrink and impact profitability.

In the current state of the economy, ORC members are growing in numbers. Gang involvement in these groups is no different. An in depth presentation gave the attendees a better understanding into the association of different gangs in the criminal activities that are impacting retailers across the industry.

Industry expert, Nelson Harrah CFI, discussed Southern California Transient Theft Rings. Teams of shoplift boosters are displaying the ability to travel up and down the state impacting retail and specialty stores in a number of shopping centers. These groups are even traveling across various states. The key to identifying these individuals is communication and partnerships amongst the private and public sector.

Just as ORC criminal activity causes billions in loss annually, the same is true of counterfeiting and intellectual property theft. Representatives from Investigative Consultants gave the captive audience a recap of the various activities occurring throughout the United States and abroad.

After the various discussions and presentations of the crime and losses that occur every day, Rod Holm from Universal Surveillance Systems stepped up to the plate and discussed current technological options available through USS Corporation to combat ORC. USS Corporation is a leader in Electronic Article Surveillance and security products/solutions for retail applications.

The conference wrapped up with a panel discussion that focused on public and private partnerships. Various law enforcement and private personnel shared frustrations and insights with one another. A better understanding of the restraints and priorities between the two sectors can guarantee the continuous improvement of the working relationships of all.

An award for the "Investigation of the Year" was presented to Miguel Villalobosfrom Ross Stores and Detective Brian Patterson from the Santee Sheriff's Department for their showcase example of collaborative efforts in closing a substantial ORC investigation that impacted the San Diego area.

Through education, communication, commitment and cooperation, the SDORCA will continue to identify, disrupt, and apprehend those individuals involved in ORC activity.


ORC is a gateway crime and here's proof! An illegal immigrant who had been deported for shoplifting and drug charges came back to Avondale, Arizona, and was busted operating a drug smuggling ring where Deputies also seized several AK 47 assault riffles and $200,000 worth of cocaine. (Source

ORC ring of two women stole over $300,000 since March 2011 from stores located in Quail Springs Mall in Oklahoma City. Police say Chris Pasley, 26, and Velita Downey, 43, were arrested August 19 and admitted to shoplifting from Sears, JCPenney, and Dillard's at Quail Springs Mall. Downey told police she had been shoplifting for 30 years and made a living by taking orders from people within her apartment complex and charge them a lower-than-retail price. Pasley showed Police how she would melt the security tags off of the protected merchandise with a lighter. (Source

Traveling counterfeit check ORC ring apprehended passing counterfeit checks in seven stores at Tanger Outlets in Tilton, NH. The three men being from Pittsburg, PA and Cleveland, OH indicate they've been traveling and passing these counterfeit checks along the way. An off duty Loss Prevention investigator tipped off police at Tanger Outlet. Tilton police detectives said that during a search of the men's SUV, they found equipment and supplies necessary to mass-produce counterfeit checks and they also found a portable Magnetic Ink Character Recognition cartridge that banks use to create checks with the magnetic print needed to pass through a store's computer. Police said they also found special paper and maps of locations the men went to or planned to go. The U.S. Secret Service was notified and is working with Tilton detectives. (Source

ORC family ring of father-mother-daughter arrested in Upper Darby, Delaware, who had been hitting Kohl's stores throughout Pennsylvania, New Jersey, and Delaware for over $250,000. Switching price tags and selling their loot online. (Source

Share Your Thoughts



Pep Boys Bolsters New Positions with Vector Security's
LPF Scholarship Educational Programs!

Auto services retailer finds new ways to use LPQ program to boost profits.

Pep Boys' Loss Prevention team implementing educational
program using LPQ scholarships. Left to right:
Bryan Hoppe, Vice President of Asset Protection
Daniel Teller, Director of Asset Protection
Jack Legorreta, Director of Asset Protection, and
Mark Townshend, Vector Security, National Account Manager.

While Vector Security's Loss Prevention Foundation (LPF) scholarship program has served to provide continuing education opportunities for contemporary loss prevention staffs, the program has recently grown to include preparing
a new staff of Margin Control Specialists at one of the
largest nationwide auto parts retailers. Recently, Pep Boys Auto announced it would be including the Loss Prevention Qualified program in its educational base for a new position that took former store managers and moved them into margin control specialist positions. According to Daniel Teller, Pep Boys Asset Protection Director, Controllable Margin, these positions will allow his company to "implement, monitor and review the margin inhibitors
within an assigned area by utilizing various exceptions reporting. The Margin Control Specialists will then identify and correct the procedural noncompliance disciplines
within their assigned locations and provide associate
training to improve the operating procedures that impact profitability. These new positions will work in partnership with their respective Area Director and Asset Protection Manager." Michael Grady, Executive Vice President of Vector Security, indicated that, "This is one of those unique opportunities to cross train store managers and associates
to better understand the value of preventing losses as a tool to preserve profits in a financial environment where every dollar saved goes right to the bottom line."

According to Gene Smith, President of the Loss Prevention Foundation, this new use for the LPF program indicates the educational materials are multi-faceted. Smith agrees with Grady's observations, "The LP Qualified training program combines both loss prevention and good business operation educational criteria to help create a well-balanced LP staff member. But in Pep Boys' case, the coursework allowed them to expand the value of the LPQ, by allowing them to take people from the store management side and help prepare them for a new position that centers on profit preservation. In fact, everyone in retail management, no matter their position, is ultimately involved in preserving profits. Our opinion is that the LPQ coursework is perfect for store managers, who are
first in line to preserve profits at the individual store level.

"Mark Townshend, Vector Security's National Account Manager assigned to Pep Boys, says that education is a formidable weapon against the constant threat of shrinkage and profit loss. "Our arsenal of technologies to help Pep Boys combat theft and shrinkage, while improving profitability, now includes education, in addition to the more common loss prevention systems and services. It shows that Vector is always looking outside the box to identify ways to help our retailers improve their bottom line in addition to traditional and contemporary approaches.

"The Pep Boys staff members who will begin serving in these new positions include the following:

  • Amanda Blair

  • Charlyne Legudi

  • Maria Guilfu Neco

  • Wendy Rosasco

  • Jerry Sisson

  • James Nguyen

Vector's LPF scholarship program has been in existence since 2009 and awards deserving individuals with LP Qualified and LP Certified program scholarships each year.

Share Your Thoughts


Job Opening




District Asset Protection Specialist Winn-Dixie Mobile, AL Winn-Dixie
Sr. Manager of AP Safety Winn-Dixie Jacksonville, FL Winn-Dixie
Director of Safety Confidential Chicago, IL Downing & Downing
Director of Loss Prevention Confidential Boston, MA Downing & Downing
Director of Loss Prevention Confidential Dallas, TX Downing & Downing
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
Director of Asset Protection Confidential NYC, NY Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Director of Loss Prevention Confidential California Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Regional LP Mgr RadioShack New York, NY RadioShack
Loss Prevention Mgr Sears Holdings/Sears Fairfax, VA Sears Holdings Corp
Loss Prevention Mgr Sears Holdings/Sears Rocky Mount, NC Sears Holdings Corp
Loss Prevention Mgr Sears Holdings/Sears Altoona, PA Sears Holdings Corp
Territory LP Mgr Sears Hardware Multiple (PA/OH/IN) Sears Holdings Corp
Asset Protection Mgr The Home Depot Bronx, NY The Home Depot
Loss Prevention Mgr III Army/Air Force Exchange North Dakota (Minot AFB) AAFES
Loss Prevention Mgr III Army/Air Force Exchange Louisiana (Fort Polk) AAFES
Loss Prevention Mgr Rite Aid Charleston, WV Indeed
District LP Mgr Duane Reade New York, NY Indeed
Loss Prevention Mgr Amazon Campbellsville, NY Amazon
Loss Prevention Mgr Amazon Chattanooga, TN Amazon

None to report.

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Sometimes the best reaction is no reaction as the old expression "Silence is Golden" is more applicable than most think. Especially in a situation where you're unfamiliar with the surroundings, the people, the cultural beliefs, or the boundaries. The key is having the self-discipline not to react or speak. It can help prevent you from going too far or showing anger and it just may keep you from destroying a relationship or your reputation. Reacting is easy – listening and bidding your time isn't.

Just a Thought
Gus Downing

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