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Dan Meyer was promoted to Vice President, Loss Prevention for Michaels Stores, Inc. Dan has been with Michaels since 1989 and served in both Operations and Finance roles including Controller – Stores and most recently Vice President – Store Finances. Congrats Dan!

Walgreens purchased 45% share of UK’s Alliance Boot. Alliance Boot has two divisions, "The Chemist" is a global pharmaceutical wholesaling business, and access to European and Asian markets and "Boots" which is an international pharmacy led health and beauty group. Alliance Boots operates more then 3300 health and beauty stores and 370 wholesale pharmaceutical distribution centers, employing over 116,000 people with total revenue of $40 billion. (Source forbes.com)

Apple vs. Samsung case goes to a jury, $2.5 billion suit over who stole whose design for the iPad and iPhone. Apple is demanding Samsung pay it $2.5 billion for allegedly stealing the design technology of the iPad and iPhone to create illegal knockoffs. Samsung counters that Apple stole its technology and is demanding $399 million. Experts say the case my go the way of Apple, due to the trial being held just 10 miles from Apple’s corporate office in Simi Valley. (Source go.com)

Tesco warehouse raided over illegal workers. Foreign students illegally working for Tesco face deportation following a raid by UK Border Agency officers. A dawn raid organized following a tip-off at the Tesco.com warehouse, last month found 20 students working between 50 and 70-hour weeks, far beyond the 20 hours allowed on their visas. The retail giant now faces large fines, while the students face deportation. A spokesman for UKBA said: "We received information that some staff members were working in the UK illegally at Tesco.com." (Source theretailbulletin.com)

Dutch judge rules, ISP provider AltusHost must block 25 sites selling counterfeit goods or face heavy fines. AltusHost has to block the websites bestwatchonsale.com, cheap-watch.org, breitlingwatches-replica.com and fakewatchesuk.org among others within three days or pay a penalty of $3,112 per day. The lawsuit filed by The European Anti-Counterfeiting network on behalf of 11 companies including Breitling, Chanel, Christian Dior and Omega. (Source pcworld.com)

H&M's biggest store ever is going to be in NYC. This mammoth store will reside on the corner of Fifth Avenue and 48th Street, encompass 57,000 square feet, and take up six levels. To put that in perspective, a football field is 57,600 square feet. It will also be the only store in the city to sell all the brand’s collections: men’s and women’s sportswear and ready-to-wear, lingerie, underwear, accessories, children’s wear, newborn apparel, special sizes, maternity apparel, cosmetics and the home collection. There already is an H&M on 51st and Fifth; H&M’s spokesperson said it is part of a strategy to group stores together. (Source businessinsider.com)

American Eagle Outfitters Reports 62% Increase in Second Quarter Earnings Per Share, Sales Increase 11% to Record $740 Million. On May 18, 2012, the company announced plans to exit its children's business, 77kids, which includes 22 stores and the online business. E-commerce produced 28% sales growth this quarter and contributed even higher bottom line results. (Source bloomberg.com)

University of Michigan study shows 29% increase in reported retail fraud in one year. The Michigan State Police reported that in the county which includes economically struggling Flint, reported retail fraud numbers have skyrocketed. The city of Grand Blanc reported cases increased 45% from 2010 to 2011. "The costs of retail crime, plus-loss prevention, were $128 billion in 2011, which is equivalent to $199.89 per family, according to the Global Retail Theft Barometer issued by the U.K.-based Centre for Retail Research." (Source mlive.com)

Picture: iPad lock

Apple Store to use new anti-theft cables to secure display devices. The new anti-theft cables have started to make their way to Apple Stores, serving both a dock connector and security tether. The fashionable security device has already found a number of fans who were hoping the device would be available to the general public. (Source appleinsider.com)






 

Press Release
RILA Renames Loss Prevention Conference to Reflect Broad Scope of Program

Arlington, VA – The Retail Industry Leaders Association (RILA) is changing the name of its loss prevention conference to reflect a program with a broader view of the discipline.

The RILA conference known as the Loss Prevention, Audit & Safety Conference will now be known as the Retail Asset Protection Conference.

"Our event has always embraced the full spectrum of asset protection from criminal investigations to workplace safety to emergency preparedness to analytics,” said RILA’s Vice President of Loss Prevention & Legal Affairs Lisa LaBruno. "We believe the new name better reflects the broad scope of our conference program."

Recognized in the industry as having the premier educational program among all loss prevention conferences, the Retail Asset Protection Conference will continue to address key priorities of retail loss prevention executives: investigations, leadership & development, audit & analytics, strategy & planning, technology & innovation, and
RILA Educate. Innovate.Advocate.workplace safety. The Retail Asset Protection Conference 2013 will be held April 28 – May 1, 2013 in Orlando, Florida at the Gaylord Palms Resort & Convention Center.

For more information visit www.rila.org
 

According to former employees, Apple Store in Dallas’ North Park is the worst store in town. The North Park store is one of the highest volume Apple stores in the state of Texas, but maybe had some real management issues in the past. According to two former associates, the former manager had traded computers for stomach staple surgery, associates intentionally damaged iPhones, and Genius Squad associates would get back at customers who were rude to them by damaging the customer’s device. (Source dailymail.co.uk)

Click here to view video
Customer is shot in a Fred Meyer store check-out in Oregon. The husband and wife were checking out when they thought 66 year old Jerry Harryman was trying to get their pin code as they completed their credit card transaction. Bill Young and his wife asked Harryman to back up and a fight ensued. Harryman pulled a gun and struggled with Young who was shot in the leg. Customers and Fred Meyer Loss Prevention subdued Harryman who was arrested by police. Bill Young 59, is hoping to make a full recovery, no one else in the store was injured. (Source kptv.com)


NYC Bloomingdale’s Loss Prevention Manager busted for passing counterfeit $100 bills. Alice Butler had been employed with Bloomingdale’s for 17 years; on July 1st Butler passed 2 faux $100 bills to pay on her employee account. The alert cashier called Bloomingdale's security who contacted the NYPD and Secret Service. Butler was arrested on charges of petit larceny and forgery, her attorney claims the allegations are a mistake. The Attorney General is considering a non-felony, non-jail plea disposition. (Source go.com)

Three Detroit men charged with stealing from Best Buy stores. Three Detroit men were arraigned by video today from the Macomb County Jail on theft charges related to several Best Buy electronics stores. A store manager told police he believed the men had stolen items from other Best Buy stores. While the officer was taking a report, the manager of the Port Huron store called and reported two men had just left with a Bose brand surround sound stereo system worth $2,500. The thieves were driving a burgundy Z71 SUV with tinted windows and chrome rims. Police stopped the men and in the vehicle found the surround-sound system from the Port Huron store and items from the Roseville store. All three are on parole, with long records, and at the time had outstanding warrants. (Source voicenews.com)
Click to view video


Third Burglary of a Newark, NJ Boost Mobile phone store. A cash box and 20 phones were removed from the store, but the total of the three burglaries is over $25,000. The owner has upgraded physical security after each break-in, but is more upset with the reaction time of police at nearly an hour and a half after being contacted by ADT. (Source go.com)




Four suspects, four televisions go out the fire doors of a Lancaster County Walmart. The television valued at $1200 were quickly loaded into a Camaro (probably the wrong car for this), two suspect jumped in the Camaro and the other suspects jumped into another car and fled. The suspects left behind a second cart with $1845 of electronics. (Source whptv.com)


Click here to view video
Tourneau jewelry store in King of Prussia hit for a third time this year. Police say the robbery took only 20 seconds as thieves moved quickly smashing showcases. Three suspects entered the store threatening the security guard with a sledge hammer then quickly went to work. Police believe it may be the same group suspects. (Source go.com)






Texas mall roof cut, attempt to steal Air Jordans. Houston police have arrested two teenagers after the roof of a mall was cut in an apparent failed attempt to steal Air Jordan sneakers. Greenspoint Mall was closed early Wednesday when a security guard saw some people inside the Foot Action store and called police. Officers discovered the hole in the roof and a break-in at an athletic shoe store. Investigators say two teens were captured at the scene. A third youth escaped while trying to flee via the roof. More than a dozen pairs of Air Jordan shoes, total value at nearly $3000, were abandoned atop the roof. The teens are facing burglary and evading arrest charges. (Source go.com)

Click here to view video
Burglar grabs 16 Ichiro jerseys at the Seattle Mariners store. Ichiro Suzuki is gone from the Seattle Mariners, traded last month to the New York Yankees. But that didn't deter the man who grabbed 16 Ichiro replica jerseys after smashing a window at the Mariners Team Store at Safeco Field. Surveillance video recorded the smash-and-grab burglary early Wednesday. It appears the burglar only wanted Ichiro jerseys. Store supervisor Chris French calls the theft "very specific." The Ichiro jerseys in question normally retail for $240 each, but French said the price recently was slashed in half. (Source nwsource.com)

Cigarettes worth thousands stolen from UK supermarket. Thieves have stolen cigarettes worth thousands of pounds from a Co-operative store in Surrey. A group of four or five men forced open a door to the shop in Hare Lane, Claygate, at about 00:20 BST on Friday. Surrey Police said they stole a large quantity of cigarettes and escaped in a silver Mazda 626 parked in an alleyway. The car almost collided with a pedestrian walking down Hare Lane before heading towards Esher at high speed. (Source elmbridgetoday.co.uk)

A marriage proposal Bonnie and Clyde would be jealous of. This past Monday, Treila Woods was stopped by store managers at Family Dollar, accusing her of shoplifting. When her boyfriend, Sean Foxx saw that she was in trouble, he rain to her aid. The two were arrested and as they were being questions separately at the San Antonio police station, Foxx yelled his marriage proposal to Woods. She said yes. They were charged with aggravated robbery. (Source go.com)
 

CLEAR Seminar and Nominations for Top LE/LP Investigator - If you have any nominations for recognition of retail LP Investigator or Law Enforcement Officer that had an outstanding success last year, please send us something to review for an award winner by Friday August 24th. - One last reminder about the block of hotel rooms for the upcoming conference – the block rate expires on August 26th, so if you haven’t made reservations, now would be a good time! After that, we cannot guarantee the rate.

 


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"Transitioning to YOur New Job as an LP Director" by Mike Keenan, VP of LP for GAP North America. A Chapter From Retail Crime, Security, and Loss Prevention An Encyclopedic Reference

 



Know about an event we should feature here?
Let us know.


11th Annual Virginia Retail Loss Prevention Conference - Virginia Beach, VA - Holiday Inn Hotel. September 6, 2012. Click here for more details.



Canada's Biggest Retail Loss Prevention Event. Mississauga, ON - International Centre. September 11-12. Click here for more information.



New England ORC Symposium & Trade Show - September 20, 2012 Worcester, MA - DCU Center






Watch for our article the day after each event!


CLEAR's 3rd Annual Training Conference, Dallas, TX. Sept. 18-20, 2012. Learn more here.


8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL


Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit www.wsorca.org


2012 Thought Challenge Awards Committee


Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

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Shoplifting suspect turns herself in seeing surveillance video on television. One woman turned in herself Tuesday night after surveillance video was released showing her and another woman shoplifting nearly $12,000 worth of merchandise from upscale boutiques in West University and Houston last month, according to authorities. Linda Wallace Dewitt, 58, and another unidentified woman entered the French Cuff Boutique in the 4000 block of Bellaire on July 28 and left with some very expensive loot without paying for it, according to West University police. (Source khou.com)

To see the video here is the story the Daily reported on August 13.



Video shows women shoplifting more than $10K in goods from West U boutiques in Houston, TX Authorities are trying to track down two women behind a couple of high-dollar heists. Police say the pair shoplifted about $10,000 worth of merchandise from upscale boutiques in West University and Houston. (Source khou.com)

 

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Thought Challenge


Smart Device Technology and the Challenges for Loss Prevention


Submitted by Marc Smith
Manager, Shortage Control
Sears Holdings Corporation


All major retailers are moving at light speed to bring smart device technology to the market place. The challenges for not only retail loss prevention but for loss prevention solution providers are to be nimble enough to embrace and accommodate the ever-changing technology.

Mobile Point of Sale and Self Checkout – Did the customer really pay for that?

We may have a new term to ad to the retail loss prevention dictionary; "Self Sweet -Hearting."
Retailers generally have exception reporting to conduct investigations of Point-of-Sale (POS) transactions and dedicated closed circuit television (CCTV) cameras for review of exception transactions post transaction. These tools have historically provided the tools that loss prevention has needed to conduct investigations of POS theft and fraud. The CCTV tool may be rendered useless if the camera is fixed.
Is the answer pan tilt zoom (PTZ) cameras? Then comes the budget challenge. If you do have the camera technology, you may not have the dedicated payroll to follow the mobile device around.
Does the technology exist to have the PTZ follow the device without manual intervention? This is the challenge for technology providers.
We in Loss Prevention tend to be control freaks. Relinquishing the PTZ controls to technology will be a culture change.

How Do We Keep The Technology in the Building?

Like all technology, the cost of mobile devices will come down. The need to continually upgrade applications and software will be an on-going expense that retailers will have to budget and plan for.
Retailers will need a robust system to ensure the devices are checked in and out ensuring their employees are accountable for the devices.
Most retailers are ensuring the devices are "wiped" of the POS and inventory control applications if the device is logged on after reported missing. The devices still have value to the thief, after all who would not want a new iPad?
Most devices have the ability for GPS tracking, but once the device is removed from the store is it cost effective to track the device down for recovery and criminal arrest?
The answer may be the technology coming to the market place simultaneously with radio frequency identification (RFID).

With Self Checkout Who Removes the Theft Mitigation Device?

For high risk product today, retailers try to maintain a self-service strategy by using theft mitigation products such as EAS tags or Spider Wrap. These devices are typically removed from the product at the POS. Does this mean that these devices become obsolete?
Perhaps applications can be added that automatically contact a store employee to remove the device.
Retailers may have to return to the Service model where high risk product is delivered to the paying customer at a central location in the store. These locations may already exist with merchandise pickup areas, service desks or layaway as this retail tactic regains popularity.
Has the time for Benefit Denial Technology arrived? The product would be rendered useless either digitally or mechanically until the product is paid for. This would require a complete culture change, training of customers and employees and an investment in the technology by retailers.

There are certainly more challenges on the horizon as technology continues to evolve and is introduced to the retail market place. Retailers, technology developers and solution providers with the vision to embrace and evolve with innovative loss prevention solutions will reap the rewards. The customer will enjoy having more options to dictate their shopping experience.
 

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Axonify Announces Partnership with Leading Retailer to Deliver eLearning to Employees in an Innovative, Engaging Way

Axonify. Learning that sticks.

Axonify to Provide Training Platform to Toys"R"Us, Canada to Deliver
Personalized and Engaging Content Daily

WATERLOO, ON, August 23, 2012 – Today, Axonify Inc. announced that Toys"R"Us, Canada has selected Axonify’s next generation eLearning platform to deliver training content to its employees in an engaging and innovative way.

Axonify will assist Toys"R"Us, Canada in seamlessly integrating learning into the daily activities of its more than 5000 associates, while providing a personalized experience that addresses a wide variety of generations, knowledge levels and learning styles.

"As THE toy and baby authority, our customers’ rely on the expertise of our highly trained workforce. Part of being a great place to work is creating a culture that promotes learning and development of our employees," said Mary Hewton, Vice President, Human Resources at Toys"R"Us, Canada.

"This represents an important investment in our employees and emphasizes our focus on enhancing service levels and creating an increasingly positive shopping experience for our customers."

Media Contact
Laura Martin
Axonify, Inc.
1 519 585-1200 ext. 203
lmartin@axonify.com

 

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Director of LP Ritz-Carlton Dorado Beach, PR Marriott
Officer - LP - Lead Marriott Cleveland, OH Marriott
Dept Mgr Store LP & Safety Lowe's Timonium, MD Lowe's
AP Mgr in Training Walmart Lincoln, NE Walmart
AP Mgr in Training Walmart Jackson, TN Walmart
AP Mgr in Training Walmart Hannibal, MO Walmart
AP Mgr in Training Walmart Bloomington, IN Walmart
Area Mgr - AP All Facilities Gas City, IN Walmart
Asset Protection Mgr Sam's G2 Renton, WA Walmart
Loss Prevention Mgr Macy's Denver, CO Macy's
Loss Prevention Mgr Macy's Las Vegas, NV Macy's
Corp Mgr of LP Operations Bloomingdale's New York, NY Macy's
Loss Prevention Mgr Sears Clarksville, IN Sears Holdings Corp.
Loss Prevention Mgr Kmart Little Rock, AR Sears Holdings Corp.
LP Mgr (in Training/Bench) Kmart Oxon Hill, MD Sears Holdings Corp.
Loss Prevention Mgr Napa Auto Parts Williamsville, NY Napa Auto Parts

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Dan Meyer was promoted to Vice President, Loss Prevention for Michaels Stores, Inc.
Jim Rieber
was promoted to District Manager of Investigations, Chicago North for Macy's.
 

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What Successful People Do With The First Hour of Their Work Day Remember when you used to have a period at the beginning of every day to think about your schedule, catch up with friends, maybe knock out a few tasks? It was called home room, and it went away after high school. But many successful people schedule themselves a kind of grown-up home room every day. You should too. (No school bell)

4 Traits of Incredibly Effective Delegators You know you don't want to choke your staff with micromanagement minutiae. You want your office to be a place that values motivation and maverick thinking over micromanagement. The only way to make that happen is to be willing to delegate. Here's how to hold yourself back and get the best out of your employees. (A scary step)
8 Ways to Keep Your Brain Innovative Blogger J.D. Gershein notes that the expression "I've been crazy busy" has become the new professional apology, and asks, "How on earth did we arrive at the crossroads of manageable busy and clinical insanity? The problem with being "crazy busy" is that it does not allow freewheeling thought. ("Africa time")

4 Tips to Dramatically Improve Any Skill "We are often taught that talent begins with genetic gifts--that the talented are able to effortlessly perform feats the rest of us can only dream about. This is false. Talent begins with brief, powerful encounters that spark motivation by linking your identity to a high-performing person or group. This is called ignition, and it consists of a tiny, world-shifting thought lighting up your unconscious mind: 'I could be them.' (The Little Book of Talent)

"Choose a job you love, and you will never have to work a day in your life."
– Confucius

 

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Handling the big question – Why did you leave? is the hardest of them all if, in fact, your departure was involuntary. Like Bum Phillips, the old Houston Oilers coach, once said at a luncheon I attended, "There's two types of coaches – those that have been fired and those who are waiting to be fired." And quite frankly he was almost dead-on as over 70% of executives will face involuntary departures from an employer during their career. The best position to take is one of absolute straightforwardness. Be open – be honest – and be reflective right from the beginning. But get it over quick and deal with it right at the beginning of the interview and don't make it a long-winded response. Certainly review it – rehearse it – make sure it answers the question. But get it out of the way and move on in your own mind. Look to the future and leave it behind you.

Just a Thought,
Gus Downing

Gus Downing

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