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Brian Broadus
was named Corporate Director of Loss Prevention Operations for Bed Bath & Beyond. Brian has worked the last five years for Wal-Mart Stores, most recently holding the title of Regional Asset Protection Director. Previously Brian held a Loss Prevention District Manager position for two years with Ross. He has also held LP positions with JC Penney and Gap, both for a year. Brian got his start in the LP field as an Internal Investigator at Nordstrom. Congrats Brian!

Carmike Cinemas receives bomb threat at corporate office in Georgia and police check its movie theaters in multiple states Carmike spokesman Terrell Mayton said company officials alerted the FBI after discovering the threat in a voicemail message Friday morning. He says the call was placed afterhours Thursday by someone claiming to work for a contractor that provides janitorial services to Carmike. No bombs were found. Mayton says most theaters were cleared before their first show times Friday. (Source

Portland Reacts to Flash Mobs by teens and will now take youths to juvenile detention and prosecute Until now, prosecutors would not pursue such low-level misdemeanor prosecutions and police wouldn't be able to take the youths to jail after they're caught. Juveniles who are caught stealing from stores or committing thefts and robberies on transit as part of a social media-organized "criminal flash mob" will be taken to juvenile detention, under a new Multnomah County protocol. This allows police to make an immediate intervention, and prosecutions to be pursued. (Source

Corporate America and the police are turning up the heat on employees who threaten violence An employee who was told not to return to work after being reprimanded was arrested Thursday after he showed up on Discover Card Bank property in New Castle, Delaware. The 30 yr. old male had threatened a fellow co-worker the day before and had allegedly mentioned to a colleague about bringing an AK-47 to work and shooting the place up. Police responded and the building was evacuated when he showed up to work Thursday. Investigators obtained a warrant to search Miller’s car and his home and found a BB gun in the car’s trunk and 4.4 grams of marijuana in his home, Weglarz said. Miller was released on $4,500 unsecured bail and ordered to have no contact with Discover Card Bank. (Source

Jewelry store robberies often turn violent The take and risk involved in jewelry store robberies is high, and most show a level of organization not seen in other robberies. Jewelry store robbers are aggressive and willing to use force, police said. What makes them different from other robbers? •The haul can be substantial; •Store employees often keep a gun, or other weapon, behind the counter; •There's a need for the robbers to strike quickly and get out. "(They) are more planned, more swiftly executed, and more quickly violent," said Lt. Rob Sharpnack of the Costa Mesa Police Department, which has handled its share of violent robberies. And as this Daily has seen they're happening two, three, sometimes four times a week around the U.S. and mostly hitting the smaller mom and pop jewelers as opposed to the larger chains operating in the Malls. But shootings are common place in these robberies virtually every week. (Source

Retail Ireland, an IBEC group, today published a report 'Tackling the Black Market and Retail Crime', which says the Exchequer is losing 861m Euros annually because of illegal black market activity and retail theft. The group said the recession had led to an increase in retail crime, including shoplifting, fuel smuggling and the sale of smuggled cigarettes, and called for a zero tolerance approach from the Gardaí and courts. (Source

The 3rd Retail Bulletin (UK): Retail Loss Prevention Summit 2012, sponsored by General Dynamics Information Technology, is being held Sept 20, 2012 in London. In today’s marketplace, retail businesses both large and small suffer staggering losses through shrinkage in the form of shoplifting, employee theft and retail fraud and this trend is increasing year on year. Visit their web site for more info

Dairy Queen employee shoots, kills samurai sword-wielding robber Saturday, police say An employee at a southeastern valley Dairy Queen today shot a sword-wielding robber, who later died. A masked man entered the empty store carrying a samurai-style sword that was about 3 feet long. (Source

Two Sought in Smash and Grab Jewelry Robbery. Savannah-Chatham Metro Police are investigating a smash and grab robbery at the Levy Jewelers in Oglethorpe Mall. Store officials said it happened around 1:30 p.m. Friday. Surveillance video shows two suspects walk into the store and look at merchandise. One of the men then walks up to a case, takes something out of his pocket and smashes the glass. The man reaches in, takes some items, and then runs out of the store, with the other man close behind. Officials said some Rolex watches were stolen. Just a note: Keep your eyes on the woman who enters the store in front of the two suspects; think she knew what was going on? (Source

French tourist arrested for stealing handbag worth over S$30,000. Singapore Police have arrested a French tourist who stole a handbag worth over S$30,000 from a shop at The Shoppes at Marina Bay Sands. The 42-year-old woman was nabbed at the Changi Airport late Sunday night while trying to leave Singapore. The stolen handbag was recovered from the suspect. The suspect faces up to seven years behind bars and a fine if convicted. Police have advised retail shops to secure their merchandise properly to prevent theft. (Source

Dunkin Doughnuts robbed; suspect had to borrow a pen to write the note. The suspect enter the Dunkin Donuts in DeLand, Florida and had to ask the clerk for a pen, then used one of their napkins to write a note that the store was being robbed. The suspect was given the contents of the cash register and escaped, no one was injured. (Source

Quarterly Same Store Sales Results

Ann Taylor 2Q up 4.7% with revenue up 7%
Lowe's 2Q down 0.4% with revenue down 2%

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Vancouver handcuffed robbery suspect kicked by police officer caught on tape
. A Vancouver man who robbed a sex shop of $150 in cash and $250 in merchandise was caught running around a residential neighborhood in his underwear in what police have called "an apparent bad reaction to drugs." The suspect was sitting handcuffed on the curb; as he sat up an undercover officer kicked the suspect in the chest. The officer now faces an investigation by The Vancouver Police Professional Standards. (Source


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"Transitioning to YOur New Job as an LP Director" by Mike Keenan, VP of LP for GAP North America. A Chapter From Retail Crime, Security, and Loss Prevention An Encyclopedic Reference


Know about an event we should feature here?
Let us know.

11th Annual Virginia Retail Loss Prevention Conference - Virginia Beach, VA - Holiday Inn Hotel. September 6, 2012. Click here for more details.

Canada's Biggest Retail Loss Prevention Event. Mississauga, ON - International Centre. September 11-12. Click here for more information.

New England ORC Symposium & Trade Show - September 20, 2012 Worcester, MA - DCU Center

Watch for our article the day after each event!

CLEAR's 3rd Annual Training Conference, Dallas, TX. Sept. 18-20, 2012. Learn more here.

8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL

Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit

2012 Thought Challenge Awards Committee

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"Transitioning to Your New Job as an LP Director" b Mike Keenan, VP of LP, Gap North America

Over the next few weeks the Daily will be publishing Mike Keenan's chapter   “Transitioning to Your New Job as an LP Director” from the book Retail Crime, Security, and Loss Prevention, 1st Edition, An Encyclopedic Reference.

Book authors Chuck Sennewald & John Christman
Published and released February 20, 2008.
Imprinted by Butterworth-Heinemann
ISBN: 9780123705297

 "Transitioning to Your New Job as an LP Director"

by Mike Keenan, CPP, CFI
Vice President of Loss Prevention
GAP North America

One of the most effective ways to get information regarding people or issues that are causing theft or shortage is an employee hotline. Implementing a confidential way that employees can communicate information will increase your chances of identifying where and how losses are occurring in your organization. In addition, by paying out cash awards for information that leads to correcting the cause(s) of the loss, you will increase the information flow. Although most people don’t call specifically to get the money, they appreciate getting the award.

Employee hotlines can be managed internally or by an outside vendor. As long as the information can be provided and managed confidentially, either way will work. However, make sure it is an 800 number so that employees can call from anywhere. Many companies use an outside vendor because they believe it makes the employee more comfortable in making the call knowing it is not going to a person inside the company.

Once you have established an employee hotline, publicize it through all available methods. Employee training and orientations, newsletters, the company website, paychecks, wallet cards, posters, employee handbook, etc. One effective way to ensure that all employees always have access to the number is to print it on their Discount Cards. In addition to the LP Hotline, make sure that you get all of your LP messages out using the same methods.

When rolling out LP programs, always use the company’s current communication protocol. For example, if you roll out a new procedure on controlling credit card fraud to the stores, use the existing company communication vehicles. If the stores get a weekly operational hard copy communication, include your LP procedures. If the stores get a weekly E-Mail communication, include your LP messages. This way the stores receive the LP information as part of the other information that is rolled out that week. Incorporating LP information into the communication vehicles of the business is the best way to get your messages out to your audience.

Continued Monday -- click here to read what's been published so far

Mike Keenan is currently the Vice President of Loss Prevention for GAP North America. His prior experience includes sixteen years with Macy’s West where he started as an LP Manager and worked his way to Vice President of Loss Prevention. He then held similar LP positions with Ross Stores, Longs Drugs and Mervyns. He started his career with the Federal Bureau of Investigation. Mike has a Bachelor’s Degree in Criminal Justice from California State University, Sacramento. He has served on the NRF LP Advisory Council and was the Chairperson in 2001 and 2002. He is a licensed Private Investigator in the State of California. In addition, he taught Retail and Corporate Loss Prevention classes at Golden Gate University in San Francisco, California.

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Charlotte, NC police are battling a big spike - 20% - in shoplifting cases this summer and blame ORC Now, several police divisions are working together to deal with the problem. In South Charlotte's Steele Creek division, there have been 48 cases of shoplifting since July 1. "That's a 33 percent increase from last summer. It's the same people committing the crimes over and over and over again," said Officer Williams. Officers said they're part of organized retail crime rings that steal clothes, medicine and hygiene products, and electronics. (Source

"Greenville Grabbers" were busted as a known ORC shoplifting ring hitting a Wal-Mart store in Monticello, Arkansas The Pittman Faimly, of Greenville, MS, arrested for their recent thefts of computer games and school supplies from the Monticello Walmart, also were being sought by autohrities in Crossett and McGehee, for high dollar thefts there, including ipads and laptop computers. (Source

Willowbrook Mall, NJ Apple store gets hit by ORC three male suspects for 36 iPods valued at $8,000 and may have hit before A man working in a group walked into an Apple computer store at Willowbrook Mall last Tuesday morning and began stuffing a bag with iPods before a store attendant noticed him, setting off a car chase that involved police in three towns. Officers arrested three men in Clifton they suspect are involved in the theft and recovered 36 of 37 stolen iPods valued at more than $8,000. Employees of the store told police Tuesday’s theft was similar to a theft at the store two weeks ago. Detectives are investigating possible connections between Tuesday’s theft and the earlier one. (Source

Suspect arrested for a second time this month stealing baby formula. Palmdale Police have arrested Tiffanie Seniguar for a second time and she is believed to be tied a major theft ring hitting Southern California. Armed with an arrest warrant, detectives went to her Palmdale residence and arrested Tiffanie Seniguar for the Palmdale incident on June 25, 2012. During her interrogation, she admitted to being involved in multiple incidents. (Source

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
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Dept Mgr Store LP & Safety Lowe's Mobile, AL Lowe's
Dept Mgr Store LP & Safety Lowe's Metairie, LA Lowe's
Mgr Store LP & Safety Lowe's Lafayette, IN Lowe's
AP Manager in Training Walmart Morton, IL Walmart
AP Manager in Training Walmart Tomball, TX Walmart
AP Manager in Training Walmart Scottsburg, IN Walmart
AP Manager in Training Walmart Heber Springs, AR Walmart
Area Mgr - AP All Facilities Beaver Dam, WI Walmart
Area Mgr AP - Heath & Wellness Walmart Lake Mary, FL Walmart
Asset Protection Mgr Walmart Pearl City, HI Walmart
Area LP Mgr Bed Bath & Beyond Phoenix, AZ Bed Bath & Beyond
LP Program Mgr Amazon Seattle, WA Amazon
Loss Prevention Mgr Macy's Fairview, TX Macy's
Loss Prevention Mgr Macy's Wenatchee, WA Macy's
Loss Prevention Mgr Macy's Coral Springs, FL Macy's
Loss Prevention Mgr Macy's Sandusky, OH Macy's
Market LP Team Leader Meijer Lansing, MI Meijer
District LP Mgr Kmart Fairfax, VA Sears Holdings Corp.
Territory LP Mgr Hometown Stores Hoffman Estates, IL Sears Holdings Corp.
LP Region Mgr Sears Chicago, IL Sears Holdings Corp.
Loss Prevention Mgr Sears Amarillo, TX Sears Holdings Corp.
Loss Prevention Mgr Kmart Wasco, CA Sears Holdings Corp.
Area LP Mgr dd's Discounts Ross Stores Sears Holdings Corp.
WW Logistics LP Mgr Apple Cupertino, CA Sears Holdings Corp.
Area LP Mgr Family Dollar Miami, FL Family Dollar
Regional LP Mgr Little Caesar Enterprises, Inc. Rolling Meadows, IL Little Caesar Enterprises, Inc.

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Brian Broadus was named Corporate Director of Loss Prevention Operations for Bed Bath & Beyond.
Brandon Perego
was promoted to Market Investigations Manager for Toys "R" Us.

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Three Leadership Traits That Never Go Out of Style When I was a kid, the children in our neighborhood would play in a nearby park every evening. Our undisputed leader was a boy barely a year older than I was, I think. He introduced the new kids to everyone, taught them the rules of games we played, and made sure no one felt left out. We also trusted him blindly because he had our backs whenever we messed up. (Did you learn these?)

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Five Things The 2012 Olympics Has Taught Us Not To Do We all love the Olympics for its dazzling display of talent, dedication, hard work and sacrifice, with the world’s most talented athletes competing for entire nations. But things always happen to mar that ideal image. Now that the Olympics are officially over, here are what some of the biggest mistakes of the 2012 Olympics have reminded us not to do. (110 percent)

How to Get Someone to Like You Immediately If you’re meeting with someone for the first time or starting a new job, you want to make a great first impression. But aside from the obvious (be friendly, polite, and dress well), is there anything you can do to get someone to like you immediately? Famed psychologist Robert Cialdini has found one of the most overlooked strategies to solve the problem.  (Building relationships)

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Sometimes the best reaction is no reaction as the old expression "Silence is Golden" is more applicable than most think. Especially in a situation where you're unfamiliar with the surroundings, the people, the cultural beliefs, or the boundaries. The key is having the self-discipline not to react or speak. It can help prevent you from going too far or showing anger and it just may keep you from destroying a relationship or your reputation. Reacting is easy – listening and bidding your time isn't.

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