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Say Goodbye to Exception Reports.  Agilence announces new operational reporting and video auditing solution.





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Agilence "Far exceeds ROI expectations" in Rite Aid Roll-Out. In January, 2011 Rite Aid began a rollout of Agilence’s Hawkeye POS Video Auditing program in 590 high shrink stores with the objective of reducing their front-end shrinkage. After one full year of operations and a financial analysis, the results have far exceeded the expected ROI calculations for each unit and consequently Rite Aid has now rolled out over 1100 total locations with the possibility of many more in the coming months. Bob Oberosler, Group Vice President of Asset Protection for Rite Aid, stated that the performance and results of Agilence's POS Video Auditing has gone well beyond impacting shrinkage and has had some major wins in the operations areas as well. The results have been outstanding and, while the numbers are proprietary, their results have been very, very compelling and more than warrant an expansion of the program. Rite Aid is also currently piloting Agilence’s new store-level business intelligence solution, Retail 20/20, that will replace Navistor. Bob’s initial impression is that it is extremely user friendly; it has the ability to lay out the data in multiple ways including graphs, and it has the ability to offer a different dashboard for different groups of users.

Restoration Hardware Co-Chief steps down after an inquiry
. Gary Friedman, 54, the chairman and co-chief executive of Restoration Hardware, has stepped down from his positions after an internal inquiry into an intimate relationship he had with a 26-year-old female employee, according to people involved in the matter. Considered the driving force behind the company's vision and aesthetic, he leaves as Restoration Hardware prepares for their IPO. (Source

J.C. Penney's "The Square" is coming to your town soon
. Ron Johnson's plan is to make the center of the store "The Square" where activities like yoga classes and Pilates classes will be held to attract customers and sell seasonal merchandise. Johnson plans to have couches and coffee bars in 15-foot-wide aisles, or what Johnson calls, "places to engage." It will be just like an Apple store, Johnson said. Johnson went on to say that he plans to basically create a mall within a mall, with J.C. Penney’s 100 specialty shops. "In our new environment, there are no limits to the type of products we can carry," Johnson said. Welcome to the new J.C. Penney, a department store/Apple store/Starbuck's/Pilates studio/juice bar/mall. (Source

EHS Today publishes "Special Focus on Workplace Violence, Mass Shooting
s." EHS Today puts a special focus on workplace violence and mass shooting coverage, complete with safety and preparation tips for employees, the public and emergency responders alike. How can one prepare for such an unexpected violent attack? EHS Today has compiled some recent coverage – both from their own archives and from that of their sister publication, Fire Chief – to offer practical safety advice to help prepare workers, the public and first responders for these tragic events. (Source

Quebec's government is digging their heals in on Lowe's attempt to buy Canada's home improvement chain Rona
. With Quebec's finance minister saying Canadians are being "naive" in the way they are letting domestic corporate champions be bought by foreign interests and makes no apologies for intervening in U.S. home improvement chain Lowe’s Cos.’ purchase offer for Rona Inc. It’s the first time they have taken such a decisive stance on a potential change of control of a Quebec company. Premier Jean Charest’s Liberals, trying to win a fourth mandate from a deeply volatile electorate, have in the past two weeks vowed to block a formal bid by Lowe’s for local firm Rona with all means necessary. (Source

Counterfeiting seizure's almost triple in Canada in one year
. A June report from the Canadian Intellectual Property Council, a coalition of companies at the Canadian Chamber of Commerce, shows total volume of counterfeits rose from $24 million worth of goods seized in 2010 to $67 million in 2011, while the percentage of seized counterfeit items considered dangerous increased from 21.8 percent in 2010 to 25.8 percent in 2011. (Source

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Violent jewelry store robberies planned from inside Georgia prison on smuggled cell-phones
. Prosecutors say the mastermind planned two robberies from inside his prison cell using smuggled cell-phones. The prisoner, in jail for 20 years, sent text messages giving instructions, exactly what to do, and arranged how to pawn and fence the loot. Eventually police traced the stolen property to a relative of the prisoner. (Source

GameStop Robbery suspect behind bars in New Mexico, tied to 20 robberies
. Christopher Perea of Albuquerque is sitting in his hometown jail, following his arrest on robbery charges connected to robberies in three states. Perea is believed to be responsible for robberies of four GameStop’s, a Subway and a Radio Shack in Austin, as well as other robberies in Aurora, Colorado and his hometown of Albuquerque. (Source

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Vancouver handcuffed robbery suspect kicked by police officer caught on tape
. A Vancouver man who robbed a sex shop of $150 in cash and $250 in merchandise was caught running around a residential neighborhood in his underwear in what police have called "an apparent bad reaction to drugs." The suspect was sitting handcuffed on the curb; as he sat up an undercover officer kicked the suspect in the chest. The officer now faces an investigation by The Vancouver Police Professional Standards. (Source

One of Florida’s ‘Felony Lane’ group is hit by a car trying to escape from police
. The ‘Felony Lane’ group has been responsible for hundreds of credit card, check and identity thefts as well as other crimes along I75 in Florida. On Thursday, Leslie Combs was flown to Orlando Medical Center and is now in serious condition after being struck by a vehicle on the turnpike as he attempted to run from police. (Source

College future Hall of Fame Coach runs a retail Ponzi scheme
. Jim Donnan, a former coach at Marshall University and Georgia has been charged by the Securities and Exchange Commission of running a scheme were investors were spending millions on overstock merchandise that was to be sold to discount retailers. A total of 100 investors put in $80 million and the SEC can now only account for $12 million. (Source

Palm Desert retailers are very happy with increased Police presence
. In the past two months, two burglaries and a robbery have been reported on El Paseo, including the most recent July 14 burglary of Gucci, where police reported that $20,000 worth of merchandise was taken. Now, retailers are seeing the local law enforcement teams everywhere. The department has doubled the patrols in the high end retail district is and working hand-in-hand with the retailers on prevention tips and physical security surveys. (Source

Quarterly Same Store Sales Results

Foot Locker 2Q up 9.8% with revenue up 7.2%
Hibbet Sports 2Q up 4.8% with sales up 8%
Ann Taylor 2Q up 4.7% with revenue up 7%
Gap 2Q up 4% - with Gap & Banana Republic stores up 7% and Old Navy up 3% with revenue up 6%
Casual Male 2Q up 2% with revenue flat
Sears 2Q reports U.S. Sears stores down 2.9% with Kmart stores down 4.7% with revenue down 7%
Kirkland's 2Q down 3.6% with revenue up 1%


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"Transitioning to YOur New Job as an LP Director" by Mike Keenan, VP of LP for GAP North America. A Chapter From Retail Crime, Security, and Loss Prevention An Encyclopedic Reference


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Disaster Recovery & Preparedness Committee (DRAP) Meeting. Chicago, IL - Sears Headquarters. August 17, 2012. Click here for more information.

11th Annual Virginia Retail Loss Prevention Conference - Virginia Beach, VA - Holiday Inn Hotel. September 6, 2012. Click here for more details.

Canada's Biggest Retail Loss Prevention Event. Mississauga, ON - International Centre. September 11-12. Click here for more information.

New England ORC Symposium & Trade Show - September 20, 2012 Worcester, MA - DCU Center

Watch for our article the day after each event!

CLEAR's 3rd Annual Training Conference, Dallas, TX. Sept. 18-20, 2012. Learn more here.

8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL

Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit

2012 Thought Challenge Awards Committee

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"Transitioning to Your New Job as an LP Director" b Mike Keenan, VP of LP, Gap North America

Over the next few weeks the Daily will be publishing Mike Keenan's chapter   “Transitioning to Your New Job as an LP Director” from the book Retail Crime, Security, and Loss Prevention, 1st Edition, An Encyclopedic Reference.

Book authors Chuck Sennewald & John Christman
Published and released February 20, 2008.
Imprinted by Butterworth-Heinemann
ISBN: 9780123705297

 "Transitioning to Your New Job as an LP Director"

by Mike Keenan, CPP, CFI
Vice President of Loss Prevention
GAP North America

Credit card fraud, fraudulent and/or bad checks, fraudulent traveler’s checks and counterfeit currency are other concerns that should not be ignored. Each of these areas have available controls that can be utilized by retailers. Meet with your Finance Department to learn about the controls that are currently in place. Ask them to provide you with regular reports on fraud losses. Review how employees are trained to accept checks. Is there a check guarantee program? Are ultraviolet lights used to check for counterfeit currency, traveler’s checks and credit cards? Do employees check for identification? Are imprinters used for credit cards that won’t scan? The best way to prevent fraud is by having well trained and alert employees. Train employees to follow all of the required steps when accepting credit cards, checks, traveler’s checks and currency.

Continued Monday -- click here to read what's been published so far

Mike Keenan is currently the Vice President of Loss Prevention for GAP North America. His prior experience includes sixteen years with Macy’s West where he started as an LP Manager and worked his way to Vice President of Loss Prevention. He then held similar LP positions with Ross Stores, Longs Drugs and Mervyns. He started his career with the Federal Bureau of Investigation. Mike has a Bachelor’s Degree in Criminal Justice from California State University, Sacramento. He has served on the NRF LP Advisory Council and was the Chairperson in 2001 and 2002. He is a licensed Private Investigator in the State of California. In addition, he taught Retail and Corporate Loss Prevention classes at Golden Gate University in San Francisco, California.

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Your own shoplifting personal shopper in Albuquerque. Acting on a tip the Organized Crime Unit watched the female suspect hit stores. Investigators said Ranona Griego, 46, took orders from people. She'd go into stores, take pictures of items and if her customers liked them, she'd steal them. (Source

Picture13 people busted in Queens for stealing millions in ID theft that funded shopping sprees at Best Buy, Home Depot, Loehmann's, Walgreens and Sephora. The defendants have been charged with fraudulently obtaining credit card account numbers through various means, which were then used to manufacture forged credit and identification cards. Once the counterfeit cards were made, so-called shoppers were sent out on shopping expeditions all over and beyond the New York City area, including Long Island, upstate New York and New Jersey as well as Delaware, Florida and Pennsylvania to buy merchandise using fake credit cards, stolen accounts numbers and personal ID information, according to the indictment. The defendants are accused of reselling the purchased items and returning some items to get the cash. (Source

Minn. Apple stores get hit with the popular "here talk to the credit card company on my cell" scheme
. Three New York men hit two Apple stores for $44,041.79 after their credit card was declined in both stores and they got the employee to fall for the old here talk to them on my cell and they'll give you an authorization code. By the time they got to the third store in Minnetonka the gig was up. All three of them went to Minnesota with a list of Apple Stores where they knew their scheme would work. (Source

Female suspect busted with 47 shirts stolen from Abercrombie & Fitch and Hollister stores in Memorial City Mall in Houston
. Her male accomplice got away. (Source

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
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Dept Mgr Store LP & Safety Lowe's Cary, NC Lowe's
Dept Mgr Store LP & Safety Lowe's Westminster, MD Lowe's
Dept Mgr Store LP & Safety Lowe's Vernal, UT Lowe's
AP Manager in Training Walmart Bismarck, MD Walmart
AP Manager in Training Walmart Harvey, LA Walmart
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Asset Protection Mgr Sam's G1 St. Petersburg, FL Walmart
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District LP Mgr Sears Honolulu, HI Sears Holdings Corp.
District LP Mgr Sears Los Angeles, CA Sears Holdings Corp.
District LP Mgr Kmart Fort Wayne, IN Sears Holdings Corp.
Loss Prevention Mgr Kmart Enola, PA Sears Holdings Corp.
Loss Prevention Mgr Kmart Bossier City, LA Sears Holdings Corp.
Loss Prevention Mgr Kmart Rehoboth Beach, DE Sears Holdings Corp.
Market LP Mgr Athleta New York, NY Gap, Inc.
Retail Store LP Mgr Dick's Sporting Goods Wheaton, MD Dick's Sporting Goods
Retail LP Mgr Carson's Wilmette, IL The Bon-Ton Stores, Inc.
Area LP Mgr Ross Stores Tampa, FL Ross Stores
LP and Environmental Health & Safety Mgr Wholesale Sports Regina, SK, Canada Workopolis
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Multitasking is Making You Stupid Multitasking may be ubiquitous in today's plugged in, multi-device world, but you've probably already heard not everyone thinks just because you can do multiple things at once you that you should. Doing many things at once isn't just distracting--it actually takes points off of your IQ, scientists say. (Listen to Harvard)

How to Accomplish More By Doing Less It’s a common work experience. You're great at your job, and you are rewarded with more duties. As your responsibilities grow, so does your list of to-dos and concerns. You work furiously to keep up, but there’s not enough of you to go around. Rather than lifting your team's productivity, you are actually standing in the way. (Bottleneck-in-Chief)
Top 5 Skills for Effective Employee Management The essence of effective leadership is motivating your team to consistently perform while instilling a desire to improve, as well as cultivate employee loyalty to colleagues, yourself and, ideally, the company. It can seem daunting, but it doesn’t have to be if you approach it with the right attitude and priorities.  (Open door policy)

How to Get Someone to Like You Immediately If you’re meeting with someone for the first time or starting a new job, you want to make a great first impression. But aside from the obvious (be friendly, polite, and dress well), is there anything you can do to get someone to like you immediately? Famed psychologist Robert Cialdini has found one of the most overlooked strategies to solve the problem.  (Building relationships)

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Turn Yourself Around

Seems like we spend most of our time just managing and dealing with the issues, problems, and dysfunctions on our own teams as opposed to staying focused on our external or internal customers. And the issue is we all have customers to service whether you're a retailer or vendor and in that regard nothing separates us. As a service provider our number one objective should always be delivering unparalleled customer service. And how many of us really do just that? Very few I submit. And in this writers opinion it's because of human nature. It's human nature to avoid conflict and take the path of least resistance and quite frankly getting lost in the dynamics of our teams is a lot easier then facing the expectations, demands, and criticisms of our customers. After all, at the end of the day the customers are the ones who truly know our weaknesses and have first hand knowledge of our failures. And who do you know wants to face that eight to twelve hours a day? So the human nature of avoidance kicks in and gravity forces us to face inwards and get lost in the daily battle of team dynamics and the associated social politics. Meanwhile our back is to the customer and true progress grinds to a halt. Certainly managing a team requires significant time but the message here is quite simple, and one that this writer has to remind himself of every day: The more you face your customer and focus your efforts on simply adding value to their efforts the more successful you'll be.

Just a Thought,
Gus Downing

Gus Downing

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