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August 16, 2011

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FRIDAY FOCUS
Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Vice-President
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in August

Kelly Gorman
Vice President LP
PETCO

LP Program Spotlight
eBay's PROACT Team




Watch for our article the day after each event!

 



co-hosted by
Universal Surveillance Systems

SAN DIEGO ORC ALLIANCE
 

1st Annual One-Day
ORC Conference

 

Friday, August 19, 2011
7:30am - 4:30pm
Cal State San Marcos

 

REGISTER NOW
 

 

NEW ENGLAND ORC


5th Annual
Crime Symposium & Trade Show


Wednesday, Sept 21, 2011
8:30am - 5:00pm

Hilton Garden Inn
35 Major Taylor Blvd
Worcester, MA

 

REGISTER NOW
 



October 4-6, 2011

CLEAR/Coalition of Law Enforcement and Retail

2nd Annual Training Conference
Peppermill Resort/Casino
Reno, NV
 

xx
Albuquerque Retail Assets Protection Association (ARAPA)
is hosting their


2nd Annual
Southwest ORC Conference


AT THE
Albuquerque Convention Center
ALBUQUERQUE, NM

October 13, 2011

and the cost is free

Additional information including conference topics can be found at the
link below

APPLY FOR REGISTRATION
x

 

Washington State ORC ALLIANCE

 

1st Annual
Training Conference


Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA

 







LPRC invites
innovative solutions providers to join their

Benefit Denial Working Group (BDWG)

to develop and test leading-edge product protection solutions

 




Know about an event we should feature here? Let us know.



National Retail Federation
2011 ORC Survey

Executive Summary
Full Report

Women in LP Caucus
Mentor Program
Register Here


August 7-10, 2011
National Food Service Security Council
32nd Annual Meeting

Hyatt Grand Champion
Indian Wells, CA



Join Vangent for a

Complimentary 1-day
Advanced Training and
Certification Seminar on their:

Employee Attitude
Inventory (EAI) Tool


That points investigators in the right direction!

at the Chicago Vangent downtown offices

August 22, 2011

Led by
Dr. John "Jack" Jones

To register or for questions, contact
Mike Tancredi

mike.tancredi@vangent.com
(312) 242-4231


Retail Council of Canada's

2011 Loss Prevention Conference

Going Beyond LP - Partnering for Success

September 14, 2011
7:30am - 5:00pm
International Centre
6900 Airport Road
Mississauga, Ontario

 

REGISTER NOW
 

FOR MORE INFORMATION

Contact the RCC Events Team at 1(888) 373-8245 or visit www.rcclpconference.ca

 





























































































































































































Tom Stein was named Senior Director of Asset Protection & Risk Management for Ollie's Bargain Outlet, Inc. with 105 stores operating in Pennsylvania, Maryland, Delaware, Ohio, Virginia, West Virginia, New York, North Carolina, and New Jersey.  Tom has over 21 years of experience with such organizations as Herman's Sporting Goods, Hechinger Stores, Circuit City and as the former Sr. Dir of LP for HMS Host.  Tom brings a wealth of knowledge and experience to Ollie's.  Good Luck Tom!
 


Apple Hit and Run's in the NYC area may be by the same group.  Sunday their Greenwich Avenue store got hit by 5 black males 4 minutes before closing and running off with $8,000 to $10,000 worth of Mac's and the exact same thing happened at their White Plains store this weekend as well.  Apple is currently under pressure for their plans to install a floor-to-ceiling security gate in its Greenwich Avenue store.  (Source greenwichtime.com) 

The Union battle in NYC with Target is heating up with one 21-year-old female employee, who had "served as an observer for the election gave statements to the board in support of the charges the union files against Target" was fired by Target because she "recently acted in an overly hostile, disruptive manner that is inconsistent with Target policies."  The Local 1500 issued a formal challenge to the election, alleging workers were bribed and intimidated into voting against the union, and seeking a rerun election.   With Target firing back filing charges of its own, contending union representatives threatened and physically assaulted employees as they continued to seek support after the election loss.  With 10 stores in NYC, the union is going to fight for that membership.  This battle will be interesting to watch.  (Source crainsnewyork.com)

On another union front, 10 striking Verizon employees picketed in front of the Verizon 34th Street store in NYC
yesterday saying "you have to hit them in the pocket.  It doesn't affect anything unless customers see us."  (Source crainsnewyork.com)

Video game sales fell 26% last month to the lowest level since 2006.  And now a few Senators may be introducing legislation that gives strength to censuring violent games and online gaming is picking up momentum.  (Source nasdaq.com) (Source newcanaannewsonline.com)

The brick and mortars are fighting back against the online retailers with technology that literally sizes you up – makes recommendations – shows you what you'd look like in the outfit without even trying it on.  Technology is here and the way we shop is changing.  (Source good.is)


Retail 2nd Quarter Results

Amazon up 51%
Apple up 36.0%
The Jones Group up 23.9%
Abercrombie & Fitch up 22.9%
Carter's up 20.8%
The Buckle up 12.6%
Nordstrom up 12.4%
GNC up 12.1%
Neiman Marcus up 11.3%
BJ's Wholesale up 11.1%
Limited Brands up 9.6%
Coach up 9.1%
Macy's up 7.3%
Cache up 6.5%
99 cent Only Stores up 6.2%
Cabela's up 4.9%
Advance Auto Parts up 4.4%
Kohl's up 3.6%
Destination Maternity up 3.3%
Dillard's up 2.6%
The Gap up 2.2%
Ascena Retail Group up 2.1%
Big Lots up 1.8%
Lowe's up 1.3%
Cato up 0.9%
Fred's up 0.7%
Hot Topic up 0.6%
American Apparel up 0.1%
Big 5 Sporting Goods down -0.1%
JC Penney down -0.8%
AC Moore down -0.9%
hhgregg down -1.0%
Office Depot down -1.9%
Bon-Ton down -2.2%
Aeropostale down -5.4%

Former U.S. Foodservice marketing executive Mark Kaiser is expected to plead guilty to charges of fraud in connection with Ahold's 2003 accounting scandal, according to a report in Bloomberg News.  Kaiser previously was sentenced to seven years in prison for his actions leading to overstated earnings at Ahold, the former owner of U.S. Foodservice, but an appeals court granted him a new trial a year ago.  (Source supermarketnews.com)

With the stock market volatility, retailers are anxiously waiting to see how the consumer reacts with a couple of retailers already cutting store payroll hours and a couple reporting moderate sales decreases last week. 

Hackers are stealing $1 billion a year from small and mid-size bank accounts in the U.S. and Europe and some banks are starting to say it's your fault because you allowed your computer to be infected by hackers.  One fraud department actually told a company "What's wrong with you?  How could you let this happen?"  (Source financialpost.com)

The FCC is investigating San Francisco's Bay Area Rapid Transit (BART) shut down of cell service last Thursday saying "Anytime communications services are interrupted, we seek to assess the situation," said FCC spokesman Neil Grace in an e-mail. "We are continuing to collect information about BART's actions and will be taking steps to hear from stakeholders about the important issues those actions raised, including protecting public safety and ensuring the availability of communications networks."  This action, criticized by a number of groups, is the first of its kind and will it be allowed in the future?  (Source csoonline.com)

 


xx
The Employee Attitude Inventory (EAI) Tool
 
is a validated "top of the funnel" assessment tool that investigates current employees on their theft-based attitudes and admissions, theft in general, and theft triggers, and ...
xx
Quickly points investigators in the right direction
xx
Join Vangent
for a complimentary
xx1-day Advanced EAI Training and Certification Seminar
in Chicago, August 22, 2011
xx
xx
Led by
Dr. John "Jack" Jones
The author of the EAI Tool
xx
To register, contact: Mike Tancredi
mike.tancredi@vangent.com
or 312-242-4231.

xx


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Los Angeles Area Organized Retail Crime Association (LAAORCA)

Creates the "Organized Theft Unit"
 

Captain Bill Williams, Commanding Officer of the Los Angeles Police Department Commercial Crimes Division and Law Enforcement Co-Chair for LAAORCA, announced Thursday at the LAAORCA General Meeting the creation of an Organized Theft Unit within LAPD's Commercial Crimes Division. The Organized Theft Unit will carry a surveillance squad to assist with cases impacting the Retail & Financial sector. The unit will be led by Detective Matt Mahoney of Commercial Crimes.

For further information please contact LAAORCA Coordinator Detective Kent Oda at (213) 486-8739 or visit http://www.laaorca.org

 


Press Release - Organized Crime Collaborative Network Expanded


San Francisco, CA/PRNewswire-USNewswire/ – 3VR, the video intelligence company, today announced that the CrimeDex online collaborative network of more than 2,500 fraud, loss prevention and law enforcement professionals has entered into partnerships with BankersOnline.com (BOL), the Coalition of Law Enforcement and Retail(CLEAR) and the World Gaming Investigator and Regulator Association (WGIRA).

CrimeDex is a criminal investigation collaboration network that allows the law enforcement and business communities to share business-related crime information. Alerts are created and sent via email and mobile phones to the CrimeDex network to identify criminals wanted for a variety of crimes from check fraud to shoplifting to more serious violent offenses.

CrimeDex's success rests in its ability to link law enforcement, retail loss prevention, and financial services fraud investigators from across the country. The latest partnerships with BOL, CLEAR and WGIRA will allow all law enforcement and qualified private industry security members of each organization to access and use CrimeDex as a free benefit of their associations.

"Today's partnerships with BOL, CLEAR and WGIRA continue our efforts to help law enforcement and private industry use the latest collaboration technologies to solve more crimes cheaper and faster," said Jim "Gator" Hudson, creator of CrimeDex and now Vice President of CrimeDex services for 3VR. (Source prnewswire.com)


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Submitted by: Johnny Custer, LPQ, CFI
          Manager Loss Prevention Operations at Merchant Analytic Solutions
 

Flash Mob = Flash ROB?

For many of us, the term brings to mind viral videos of impromptu, yet well-choreographed dance or singing routines. They are a form of performance art, where large groups of people, appearing to be strangers, suddenly create a spectacle involving everything from dancing zombies in a public park, to the Hallelujah Chorus in a mall food court. The phenomenon is even being parodied in mobile phone commercials.

One example of this is shown below. This video was taken in February 2010, in Bristol, England. It shows over 100 individuals in a shopping center gathering and engaging in an impromptu "Light Saber" battle. The battle lasted for a few minutes, then the "would be" Jedi put their pretend weapons away, and assimilated back into the regular customer base.

These events are organized through the use of social media sites and text messages. Oftentimes, the participants are unaware of exactly where, when, or what "routine" will be performed – until just minutes prior. Originally designed as "social experiments," flash mobs quickly morphed into occurrences seemingly designed for no other reason than to bring joy to unsuspecting masses. However, as groups have begun to record and upload their performances to the internet, many of the "events" have become somewhat of a competition. No longer assembled solely for entertainment purposes, many groups are now more interested in viral views and record breaking.

For some cities though, the term "Flash-mob" has much darker connotations. Over the last 18 months, citizens and retailers in several metropolitan areas are seeing an increase in theft, vandalism, and violent acts carried out by groups of youths as large as 900 strong. The media is referring to these incidents as "flash-mobs;" while retailers and police departments have labeled them as MOC's (Multiple Offender Crimes).

Flash-mob type MOC's have been occurring throughout the US for years, and have been called many different things including: "wilding" in the 70's and "rampaging" in the 80′s. Regardless of the name, it is undeniable that over the last 18 months these incidents have been increasing in frequency, organization, and media appearances. Our technology driven, "instant communication" culture makes the process easy. Like the entertainment flash mobs, these MOC groups can be organized and executed very quickly through the use of social media sites like Twitter and Facebook, or with mobile phones and texting. Offenders can then further benefit from technology, as their exploits are made famous through security and self-recorded videos appearing on the evening news and in internet postings.

Several examples of recent flash-mob type MOC activity are shown below:

March 2010 – South St. in Philadelphia PA, hundreds of young adults flock to South Street and begin to execute random acts of violence toward each other, people on the streets, and the occasional passer-by yanked out of their car.



 

 

 


 

February 2011 – Golden Valley MN, a mob of over 50 teens and young adults converged on a gas/convenience store and ravaged through merchandise like a school of piranha feeding on prey.






 







April 2011 – Washington DC, during an event at the National Zoo, a young adult is injured with a "life threatening" stab wound.  Suspects were identified as being part of a large group of young adult/teenaged males. About an hour later, 19+ young males entered a designer clothing store down the street from the zoo. These suspects entered the store at the same time and quickly managed to snatch over $20,000.00 in merchandise.

 








July 2011 – Milwaukee (Riverwest) WI, mob of 30+ teens and young adults enter a convenience store, assault several employees and customers, and proceed to steal everything in sight. Some individuals are observed carrying entire racks and shelves out of the store. (RAW NEWS FOOTAGE)

 

 

 



 

July 2011 – Los Angeles CA, mob of 2000 + young adults attend an impromptu "block party" at the premiere of the "Electric Daisy Carnival" film. The mob commits various acts of vandalism and disorderly conduct until broken up by police in riot gear.

 

 


 

 

 

August 2011 – Milwaukee (State Fair) WI, mob of over 100+ teens and young adults in and around state fair commit multiple offenses, including multiple assaults, vandalism, burglary, and destruction of property.

 











According to a report just released by the National Retail Federation (NRF): "In July 2011, NRF polled retailers around the country to gauge the impact of multiple offender crimes. Over three-quarters (79%) of retailers report being a victim of a multiple offender crime in the past 12 months, some of these incidents (10%) involving flash mob tactics."

There have been hundreds of arrests nationwide following these flash mob incidents. But with most suspects only being charged with misdemeanor vandalism and petty theft, punishment is minimal. In fact, the charges may even be perceived as almost a rite of passage in some circles. Between a well aired viral video, and an almost meaningless criminal charge, the suspect in question has just been given substantial "street cred" with his/her peers.

So what is being done?

From a civic standpoint, most cities that have experienced these mobs have reacted quickly and aggressively. After a near riot in July, several new laws were created in Cleveland. One new law forbids ANY flash-mob activity; and another makes it possible to charge anyone that uses social media to organize a "flash mob" with a misdemeanor. In Philadelphia, police are regularly monitoring social media sites looking for potential organizers or advertisements for mob activity. Cities like Washington DC and Chicago are imposing earlier curfews in hopes of quelling some of the mob activity, with varying degrees of success. Fox News is reporting that popular Hip-Hop artists are being recruited to speak out against MOC/Flash mob activity as well.

From a retail standpoint, there seems to be much confusion on how to handle these incidents. Because of the unpredictable nature of the mobs, and the overwhelming number of suspects; ideas for preparation and reaction are sparse at best. Internet research shows a wide range of opinions on how best to handle an event as it occurs (during) and there is very little information on how what to do before or after. As is often the case when seeking advice on the internet, much of what is out there is flawed, erroneous, or even downright dangerous. Some of these "WORST" practices (NOT recommended by MAS) include: Any suggestions promoting physical or verbal confrontations with perpetrators, the use of weapons, or the use of security doors to lock or trap suspects in the store or area.

MAS has developed some BEST practice guidelines regarding Flash Mob MOC activity. They have been broken down into three categories: items for preparedness, actions to take during (an incident), and proper reaction to: 

PREPAREDNESS:

  • Ensure an "observe, report, document" culture within the store

  • Ensure that entire team understands the prioritization of company assets
    1. Employee/customer safety
    2. Safety/integrity of structure (four walls), operating equipment, and fixturing
    3. Security of cash/merchandise

  • If CCTV systems are available, ensure that they are consistently tested, utilized, and serviced in a timely fashion (when necessary)

  • Ensure strict diligence in the monitoring on-hand counts/perpetual inventory systems, (in ALL stores, but) especially in area where MOC activity has occurred. In the event that a full inventory cannot be taken, this can help to quickly identify exact losses, create valuable descriptions of stolen merchandise for police followup, and ease the process of on-hand adjustment later

  • Develop and maintain relationships with management and LP/AP teams at neighboring retailers

  • Develop relationships with local police departments, and inquire any special unit or division currently monitoring MOC activity

  • Discuss and assess the potential benefits and risks of silent alarm usage during an incident; then clearly instruct team members

ACTIONS DURING:

  • Make an effort to maintain a 5' (minimum) radius from any perpetrators or area being affected – STAY OUT OF THE WAY

  • Assess the safety and distance of fellow employees and any innocent bystanders; paying particular attention to high risk individuals: children, the elderly, pregnant women, etc.; attempt to bring them into your 5' "safety zone"

  • Call 911 as soon as it is safe to do so

  • Make NO ATTEMPT to confront or apprehend ANY of the suspects

  • Try to remember identifiable features of one or more of the suspects

  • IF SAFE TO DO SO, attempt to identify vehicles and/or license plate numbers

REACTIONS FOLLOWING:

  • Assess the safety/condition of all employees and customers

  • Call 911 (if you haven't already)

  • Call immediate supervisor and any pertinent field managers (District Manager, Loss Prevention Manger, etc.) Note: field management should respond (in person if possible) immediately upon notification

  • Order and Take a full physical inventory of the store to get a detailed assessment of precise inventory loss. Damage fixtures, building features, product protection devices, cash registers, etc. should all be evaluated and documented at this time

  • Ensure diligent data-centric tracking of these incidents utilizing a proper case management system. The system should have capability to attach employee statements, incident photos and/or video, and any other pertinent documentation System should be preloaded with dropdowns (or other selection options) that include a specific "Flash Mob – MOC" classification, with subsets that could specify:
    1. Number of suspects
    2. Age range/descriptions
    3. Transportation used (arrived by foot, multiple cars, public transportation, etc.)
    4. Any assault or otherwise harmed employees, customers, or suspects
    5. Types of merchandise taken
    6. Descriptions of any damage to store, fixtures, product protection devices – including dollar values
    7. Detailed descriptions of merchandise loss; including product descriptions, value, UPC codes, quantities, and information on defeated product protection devices
    8. Ability to list departments, aisles, and/or categories in the order that they were “hit” (including special notation section if any areas were hit that only employees would have knowledge of/access to, i.e., hidden safe, high value hidden merchandise back-stock)

Even with the diligent work being done by lawmakers, law enforcement, and retailers, it is difficult (at best) to determine where and when these types of MOC's will occur, let alone to stop them. As it seems to be technology that is allowing these groups to organize and communicate, it may be technology and data that ultimately defeats them. Proper documentation, data entry, and case management will allow companies to perform their own tracking and analysis of these incidents. There WILL be data trends that will begin to show themselves. As these incidents become more frequent, database may be created by a coalition of retailers and/or law enforcement agencies (similar to current ORC programs) that will allow tracking and trending on a national level. Just as proper data analysis and predictive modeling can be utilized to forecast shrink; the MAS team believes that proper data capturing and trending can help to predict (and ultimately prevent) Flash Mob MOC activity.
 

Share Your Thoughts

 

Job Opening

Company

Location

Origination

Asset Protection Specialist Winn-Dixie Mobile, AL Winn-Dixie
Sr. Manager of AP Safety Winn-Dixie Jacksonville, FL Winn-Dixie
Director of Safety Confidential Chicago, IL Downing & Downing
Director of Loss Prevention Confidential Boston, MA Downing & Downing
Director of Loss Prevention Confidential Dallas, TX Downing & Downing
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
Director of Asset Protection Confidential NYC, NY Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Director of Loss Prevention Confidential California Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening

Company

Location

Origination

ORC Manager Macy's NY Metro area Macy's
Loss Prevention Mgr Carter's, Inc. Illinois Carter's
Loss Prevention Mgr Sears Holdings/Sears Staten Island, NY Sears Holdings Corp
Loss Prevention Mgr Sears Holdings/Kmart Moon Township, PA Sears Holdings Corp
District Loss Prevention Mgr Hastings Entertainment Albuquerque, NM Indeed
Sr. Loss Prevention Mgr JC Penney Columbus, OH Indeed
Sr. Loss Prevention Mgr JC Penney Jersey City, NJ Indeed
District Loss Prevention Mgr Marshall's Towson, MD Monster
Regional Mgr, Security/LP C&S Wholesale Grocers York, PA SnagAJob
Loss Prevention Mgr Macy's Station Glen Burnie, MD Macy's
Loss Prevention Mgr Macy's Broadway Hicksville, NY Macy's
Loss Prevention Mgr Macy's South Beach Miami Beach, FL Macy's
Loss Prevention Mgr Rite Aid Baltimore, MD Rite Aid
Store LP and Safety Mgr Lowes Logan, WV Lowes
Store LP and Safety Mgr Lowes York, PA Lowes
Sr Mgr Regl AP/Logistics Wal-Mart Bloomington, MN Wal-Mart

Correction from yesterday's posting:  Mark Mellor was promoted to Divisional Vice President of Loss Prevention and Global Business Continuity at Family Dollar.

Tom Stein was named Senior Director of Asset Protection & Asset Management for Ollie's Bargain Outlet, Inc.

Post Your New Job or Promotion! Click Here

 

Holding people accountable can be a difficult task made even more difficult if those people don't even hold themselves accountable for their own performance or actions.  Rationalizing, minimizing, deflecting – some people are just incredibly difficult to develop and lead.  But then again, isn't that the key to being good leaders.  Learning how to manage and lead is a life-long process that's tested every day you go to work.  With human nature being to take the path of least resistance, the manager has to be there making sure no one does.

Just a thought
Gus Downing

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