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Chris Gillen was promoted to Vice President, Asset Protection for Toys "R" Us, Inc. Chris joined the "R" Us family in October 2009 as Director, Asset Protection, Region 2 and was later named Senior Director, Asset Protection. During his tenure with the company, Chris has made many contributions that include: deploying safety practices that have reduced worker’s compensation and made our stores a safer place to shop and work; implementing a National Investigations Program to identify, investigate and resolve issues around theft and fraud (including ORC – the fastest growing category for loss in retail); and starting a National Crisis Management Program dedicated to helping stores manage incidents surrounding natural disasters and other unforeseen events. Prior to Toys "R" Us, Chris spent nearly 20 years in various asset protection and loss prevention roles at Protiviti Risk Consulting, The Home Depot, Mervyn’s and Target Corporation. He earned his bachelor’s degree in criminal justice from St. Leo University in Tampa, Florida. Congrats Chris!
Derek Davis was promoted to Director of Loss Prevention SW Division for Sherwin Williams. Before his promotion, Derek was Regional Loss Prevention Manager. Derek also held a Regional Loss Prevention Manager position with Golf Galaxy. Derek has worked with Dick's Sporting Goods, Gander Mountain, and Kohl's Department Stores, holding the title of District Loss Prevention Manager for each of them. Congrats Derek!
Picture: Courtney Record
Courtney Record
was promoted to Regional Director of Loss Prevention for Sears Holdings Corp. Courtney has been with Sears since 2000. He was hired as a Loss Prevention Manager, a position he held for just over four years before being promoted to Manager of Operations, Full Line Stores. Other positions he has held with Sears include Store General Manager; District Loss Prevention Manager; and Region Manager, Loss Prevention. Before his current promotion, Courtney held the title of Interim Director, Loss Prevention. Congrats Courtney!

The mobile payments world now has its own trade association committee to pull together all the companies involved in the arena and offer trade association values and benefits. The Electronic Transactions Association has launched a mobile payments committee, a task force of representatives from companies throughout the complex arena. All four major U.S. wireless carriers are on board with Google, Wells Fargo; Capital One; American Express; Discover; MasterCard; Visa; PayPal, which offers a mobile wallet; checkout terminal vendor VeriFone; Intuit, a software maker with a mobile payments app; transaction processor First Data; hardware maker Panasonic; and data management and fraud prevention vendor Neustar. However notable by its absence is Square. The committee is chaired by Jackie Moran, executive director of federal relations for Verizon. "As a nascent industry, the mobile payments market is just beginning to realize its full potential as a robust enabler of global electronic commerce," Moran says. "The committee is designed to ensure that the early stages of mobile payments are handled in the best possible way: With insight and ingenuity from all the players—private as well as public sector—involved in the future of mobile payments." (Source

Online Q2 retail spending up 15% and hits $43.2B U.S. online retail recorded its eleventh consecutive quarter of positive year-over-year growth and seventh consecutive quarter of double-digit growth, according to ComScore. (Source

The 2012 National Supermarket Shrink Survey 2011 research by FMI and The Retail Control Group into the 'causes and cures' of retail supermarket shrink indicates that 64% of store shrink is directly caused by a breakdown in, or the absence of effective store operating best practices, while 36% of store shrink is cause by theft and/or misdeeds. This is causing a shift in the roll of loss prevention and asset protection. (Source


By Gene James
Director Asset Protection
Jack in the Box, Inc.

Last week, I had the pleasure of attending the 33rd Annual National Food Service Security Council Conference in the beautiful and renovated city of Baltimore. When you live in San Diego, getting motivated to go to a conference in another city is a tall order, so I must admit some reluctance of going to Baltimore only to discover what a great city it is to hold an event. Baltimore has a new fan and I would wholeheartedly recommend it to others.

I have attended every NFSSC conference since 1994 and as is always the case, the board of NFSSC once again exceeded my expectations. Under the very capable leadership of NFSSC President Chris Manning from Wendy’s, Program Chair John Morris of Jack in the Box, the remainder of the NFSSC board including, James Brussow of Dave & Buster’s, Winston Griffin of McDonalds, Joe Verber of Taco Bell and Ted Polensky of Boddie-Noell, as well as our creative and dedicated Executive Director Jim Forlenza, a most enlightening and informative program was delivered to attendees in a great setting overlooking the historic Inner Harbor of Baltimore. The Board delivered a quality product to the attendees and vendors. I cannot say enough good things about the Board and their commitment to this conference, the organization and the membership.
While at the conference I witnessed some of the strongest presenters in the history of the conference. I have gone to several presentations in the past on social media but nothing as informative and succinct as what was presented by Helen Levinson of Desert Rose Design. I would recommend all loss prevention practitioners to learn more about the risk created by social media, how to mitigate that risk and if possible attend a presentation by Ms. Levinson. It is a threat we are managing everyday and Helen is the point of the spear in combating that risk.

In recent years NFSSC has adopted a practice of having two keynote speakers who are CEO/COOs within the restaurant industry. It is always one of my favorite sessions to hear from such senior leadership to get their perspective on how vital it is to provide a safe and secure environment for our employees and guests. This year, Mr. Charlie Strong, President, McDonalds USA and McOpCo and Mr. Bill Boddie President/CEO of Boddie-Noell Enterprises both imparted incredibly inspirational messages and delivered invaluable pearls of wisdom relating to the vital roles of asset protection departments in their individual organizations. NFSSC is very appreciative of these leaders for taking valuable time from their very busy schedules to be with us in Baltimore.

Other sessions and workshops that created a buzz were presented by Cory Swick with Magtek Inc, who spoke on the pros and cons of mobile commerce from the perspective of loss prevention practitioners, while highlighting fraud and risk concerns. Walt Augustinowicz, President, Identity Stronghold, presented a very informative and almost frightening look at identity theft and the role of loss prevention and security professionals to protect their customers. Additional programs featured the use of smart safes, utilizing exception based reporting, identifying and interacting with crime prevention networks, successful screening and interviewing techniques and updates on new labor laws among others. All of these programs help attendees become more efficient and effective.

I would be remiss not to mention our vendor-exhibitor partners. Year after year we have many of the same great vendor partners who come to be with us and every year we have new ones who I hope can become fixtures of the show in the future. Without the generous support of our vendor partners our organization would be relegated to having diminished conferences. Our membership owes the vendors a big thank you for their valuable support. A special thank you goes out to those vendors who sponsored events for the conference. Their support adds a great deal to the experience one has at the NFSSC Conference.

Picture: NFSSCFinally, I would like to note that the 2013 conference will be held August 4-7, at the M Resort, Spa and Casino in Las Vegas. I highly recommend this conference for anyone in the restaurant/food service business who is responsible for corporate loss prevention, security and safety. It is my very strong belief that hotel operators, retailers, contract food service operators, franchisees and a host of others who are not traditional restaurant operators would greatly benefit from this great conference. I look forward to seeing my old friends who I have known for years at the next conference. I would be remiss not to mention my newly minted friends and how great it would be to see you again at NFSSC. It is my sincerest hope that all of you can make it to Vegas next year for what I am very confident will be another educational, informative, and rewarding conference delivered by the National Food Service Security Council.

Video: Shoplifting suspect opens fire inside Burlington Coat Factory"Active shooter" incident in Wichita, KS., Burlington Coat Factory store at Eastgate Mall Monday morning. A shoplifting suspect opened fire inside Burlington Coat Factory around 10:30 a.m. Monday. Police say a security guard tried to stop a 27-year-old man from stealing a can of pop. One shot was fired and the gunmen pointed his gun at others in the store. Officers, treating it as an "active shooter" incident, arrived quickly and entered the East Wichita store, police said. The 27-year-old man was not showing a weapon when police entered the store and closed in on him, Stolz said. But the man was not following commands and resisted, and an officer used a stun gun to subdue him. (Source

Protection 1 expands through acquisition of Central Alarm Inc. and Advanced Solutions Inc Protection 1, the second-largest business and home security company in the U.S., today announced the acquisition of Las Cruces, N.M.-based Central Alarm Inc., and Montgomery, Ala.-based Advanced Solutions Inc. Protection 1 will gain over 2,000 accounts through these acquisitions and incorporate additional technicians and sales representatives. (Source

$50M fraud ring leader busted in Operation Starburst in Minn. sentenced to 27 years in federal prison
. In the largest fraud ring ever in U.S, history that involved bank employees, dozens of suspects, and had its roots going back to 2006 in Africa, the ring leader was sentenced to 27 years in prison. Two of the defendants had hit stores in two malls for over $300,000 using fake credit cards. Many of the suspects have been given prison time along with a couple of bank employees that had helped them obtain personal info on customers of the banks. (Source

Peoria, ILL.'s, infamous "Purse Lady" counterfeit operators who sold more then $1M get 24 months and 36 months in federal prison
. As reported this past May in the Daily, the two women operating the counterfeit business known as "The Purse Lady" sold their counterfeit goods at house parties, through various businesses, by mail and through a warehouse in Argenta, ILL., and were famous in their local town for selling knock-offs and claiming the merchandise was indeed knock-offs. Law enforcement agents executed search warrants in May in both Argenta and Bloomington and recovered more than 15,000 counterfeit items whose suggested retail price made them worth $1.6 million. The haul included 2,000 purses, 900 wallets and 400 pairs of sunglasses, along with nearly 11,000 "emblems and medallions." Grant surrendered a 2008 Dodge Caravan van and a 2003 BMW car as part of the raid, and agents collected $18,000 in cash from her home. Police said the women had advertised their items as being "replica/knockoff" and had told customers that all references to famous name brands were for "entertainment and novelty purposes only." They had frequently traveled to Chicago and New York to purchase fresh inventory. They begin serving their terms on Oct 9. (Source

Video: Mother-Daughter crime spree
All in the Family - Woman takes teenage daughter on shoplifting spree at Nordstrom’s in PA
. A Sharpsburg woman is accused of taking her teenage daughter along on a shoplifting spree and coercing the girl to steal thousands of dollars worth of handbags, Ross police said. Spiker stole five purses from Nordstrom’s in Ross Park Mall on Sunday before meeting up with her daughter. Ross police stopped the pair on McKnight Road and arrested Spiker. The teen told police her mother forced her to commit the theft. Police released the girl to her father’s custody. (Source

Santa Fe man allegedly steals $186K in jewelry, clothing to compensate for gambling loss
. A father-son team acted together to take down an alleged thief who was about to steal clothing and jewelry from a downtown store Sunday. Twenty four pieces of jewelry valued at $186,900 and three shirts valued at over $700 were being stolen to cover his gambling loses at the Hard Rock Casino in Albuquerque. Joseph Martinez, 48, was charged with two counts of misdemeanor and felony shoplifting; his jail booking record identified him as John Doe, aka Joseph Martinez. His identity couldn’t be further clarified by police.  (Source

Small store owner not charged in the shooting death of a fleeing burglar
. Walla Walla, County Prosecutor in Washington State said that Store Owner John Saul will not be charged for shooting a man who broke into his store, stealing belts and belt buckles then running from the store. Saul, who lives inside the store said he feared for his life, fired five shotgun blasts at the suspect while he was in the street 150 feet from the store.  (Source

Video: Bungling Wawa burglars strike againWawa burglary attempted for a second time in a week
. Goshen Township, PA police are searching for two suspects connected to the recent attempted burglaries of the Wawa store; the suspects were trying to enter through a concrete wall. According to police, two people approached the Wawa at about 12:30 a.m. with electronic tools that were used to penetrate the concrete wall; however, the suspects were unable to get inside because of barriers inside the store. Police say the surveillance video shows the suspects trying to enter the store for over an hour. Authorities say this store was also targeted on Sunday, when someone tried to enter the store through the roof.  (Source

Nordstrom loses $1.4M to thieves that never even received one item of merchandise
. A loophole in the e-commerce site of tied to a frequent shoppers coupon program called paid the thieves $1.4 in rebate cash for shopping online, never having to leave their home. Every time the suspects placed an order through, which they did frequently, $23 Million worth, it was automatically blocked. Their credit cards were never billed and no merchandise was ever shipped. Nordstrom still paid the seven percent to Fat Wallet on orders it collected no money on, and the suspects got a 3.5-percent rebate on purchases they never made. The suspects are now heading to prison on federal wire fraud charges; Nordstrom has closed the loophole in the system.  (Source

Quarterly Same Store Sales Results

Michael Kors 1Q North America up 38.4% with total revenue up 71%
99 Cents Only 3Q up 8.5% with sales up 10.6%
TJX 2Q up 7% with sales up 9%
Saks Fifth Ave. 2Q up 4.7% with total sales up 5.1%
Dick's Sporting Goods 2Q up 3.8% with online sales up 34.6% and sales up 10%


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Write a Thought Challenge and get published...Who knows, you may win $5,000. Have an idea - Opinion - Industry Thought? Write it and see what happens. You never know-- The Power of the Pen

Upcoming Articles

Coverage from the National Food Service Security Council's
33rd Annual Conference


Gregg Smith, Director Loss Prevention -
The Children's Place - The First Year

"Transitioning to YOur New Job as an LP Director" by Mike Keenan, VP of LP for GAP North America. A Chapter From Retail Crime, Security, and Loss Prevention An Encyclopedic Reference


LPNN: Your LP, Attention Vendors, Film and Broadcast Your Video on Your Channel. Upcoming episodes: 2012 IOBSE Event Coverage; Se-Kure Controls; Keith White, Sr. VP of LP, The Gap Stores.

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Disaster Recovery & Preparedness Committee (DRAP) Meeting. Chicago, IL - Sears Headquarters. August 17, 2012. Click here for more information.

11th Annual Virginia Retail Loss Prevention Conference - Virginia Beach, VA - Holiday Inn Hotel. September 6, 2012. Click here for more details.

Canada's Biggest Retail Loss Prevention Event. Mississauga, ON - International Centre. September 11-12. Click here for more information.

New England ORC Symposium & Trade Show - September 20, 2012 Worcester, MA - DCU Center

Watch for our article the day after each event!

CLEAR's 3rd Annual Training Conference, Dallas, TX. Sept. 18-20, 2012. Learn more here.

8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL

Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit

2012 Thought Challenge Awards Committee

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

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eBay News

eBay Investigators Assist With Solving Car Scam Leads to Jail Sentence

eBay Global Asset Protection team supported investigation into alleged conman who swindled people by selling them non-existent cars through the eBay auction website has been jailed for 14 months. Prosecutor Alan Lovett described how suspect advertised cars through eBay and persuaded six people to send payments directly into his bank account, rather than using the secure payment system PayPal. Over the course of three days in January, the suspect accepted payments ranging from 800 pounds to 3,400 pounds. The money was withdrawn from his account almost immediately, said Lovett. He added the suspect had 38 prior offences on his criminal record, and they included 23 previous thefts. In a letter written to the judge, the suspect said he was willing to face prison and was determined, on his release, to get his life back on track. Click here for full article.

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"Transitioning to Your New Job as an LP Director" b Mike Keenan, VP of LP, Gap North America

Over the next few weeks the Daily will be publishing Mike Keenan's chapter   “Transitioning to Your New Job as an LP Director” from the book Retail Crime, Security, and Loss Prevention, 1st Edition, An Encyclopedic Reference.

Book authors Chuck Sennewald & John Christman
Published and released February 20, 2008.
Imprinted by Butterworth-Heinemann
ISBN: 9780123705297

 "Transitioning to Your New Job as an LP Director"

by Mike Keenan, CPP, CFI
Vice President of Loss Prevention
GAP North America

A quote that has been around for a while is “a well run store equals low shortage.” This makes perfect sense but how do you ensure that a store is running well? How about another quote? “You get what you inspect.” An LP audit program enables you to monitor store compliance to shortage control policies and procedures on a periodic basis. By monitoring store performance and correcting identified deficiencies throughout the year, you can prevent a poor shortage result.

If your company does not have an LP Audit program, you should consider putting one in place. If your company does have an existing audit program, you should evaluate its effectiveness. Often times you will find the existing audit program does not have a true impact on controlling shortage.

The two keys to a successful LP audit program are objectivity and accountability. The first key is objectivity. The audits must give an accurate picture of what is actually happening in a store. If they don’t, they have limited value. In order to correct issues, you must know what they are. Auditors must be able to objectively report their findings. Of course that makes sense but it doesn’t always happen. Here is something to consider. If the person who conducts the audits reports directly to the District Manager or Regional Manager who is responsible for running the stores, can they truly audit objectively? Will their “partnership” be jeopardized if the LP person fails them in an audit? Will their performance evaluations be negatively impacted? Review audits for the past year. Is every store passing? If they are, it is an indicator that the audits may not be objective. It would be a very well run company indeed if every store passed every audit. Try to set up your LP auditors so that they report independently from the people who run the facilities they are auditing.

The second key is accountability. If a store fails an audit, are there consequences? Are the consequences serious enough to get the attention of the person being audited? For example, if a store fails an audit, does it result in disciplinary action? Does it impact their performance evaluation or bonus? If the consequences aren’t meaningful, store management will not focus the appropriate attention on taking the actions necessary to pass the audits. You must elicit Senior Management’s support in developing the appropriate consequences so that store management knows that it is a company priority.

Continued tomorrow -- click here to read what's been published so far

Mike Keenan is currently the Vice President of Loss Prevention for GAP North America. His prior experience includes sixteen years with Macy’s West where he started as an LP Manager and worked his way to Vice President of Loss Prevention. He then held similar LP positions with Ross Stores, Longs Drugs and Mervyns. He started his career with the Federal Bureau of Investigation. Mike has a Bachelor’s Degree in Criminal Justice from California State University, Sacramento. He has served on the NRF LP Advisory Council and was the Chairperson in 2001 and 2002. He is a licensed Private Investigator in the State of California. In addition, he taught Retail and Corporate Loss Prevention classes at Golden Gate University in San Francisco, California.

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Video: Police make arrest in multiple state shoplifting ring

Multi-state shoplifting ring indentified in Richmond, VA., hitting JC Penney stores. One women suspect was apprehended with a male suspect fleeing after dropping his bag which contained merchandise from another JC Penney store. Police believe they are a part of a major shoplifting ring. The female, 52 year old Patricia Snowdy, of Westland, Michigan had two fake Texas driver's licenses in her possession. (Source (Source

Minnesota Apple Store loses $44,000 on fake authorization numbers
. A purchase was declined by Capital One, the purchase was a ‘meager’ $20,974.79 of computer equipment, so the customer, somewhat embarrassed and upset, called Capital One from his cell phone and then handed the phone to the sales associate who was able to get an authorization number. The authorization and the caller on the other end of the phone were fake. The trio of suspects left the store in Edna and traveled to the Apple store on the south side of Minneapolis and pulled the same scheme for $23,067. The three suspects were arrested after trying the same swindle at an Apple Store in Minnetonka.  (Source

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Thought Challenge

Manager or Leader?

Submitted by AJ Crank
Asset Protection Manager
The Home Depot.

Protecting the assets of whatever company you may work for isn't easy as we all know. Companies are always changing. And with change, comes struggles for many people. The ability to adapt to new processes, technology, and even roles can sometimes be difficult for many. As we take a step back and evaluate whether or not our current strategy to be the best is working, we sometimes find that we may not always have the right people on the bus as I'm sure many of you have heard before.

The question you have to ask yourself is this, am I in the right seat... or should I even be on this bus? We often ask ourselves these questions, especially when our mid-year or annual self-reviews roll around.

I have done my fair share of career soul searching. As a young professional, I stood my ground tall and proud with my approach as to how I managed my business. Becoming the product expert, the go to guy for policy and procedure, the enforcer of safety! But it hasn't been until most recently, when I made the decision to change companies, that being the product expert or the hammer isn't going to get me ANYWHERE.

Sitting in a class that I chose to attend for my self-development, I heard the term Executive Presence. What does your billboard say about you? As I sat there and pondered, I realized that if my billboard were an advertisement for a burger and fries, I wouldn't want to eat there. Perception is everything. When you are shopping with your family, do random people walk up to you and ask Do you work here? When you are walking your business with a group of associates or employees, do people know who is running the show? Can they tell who is directing the ship? Or who is leading the battle on this war we call shrink? Is that LEADER you?

Loss Prevention is all about managing metrics, numbers, stats, goals, shall I go on? We are a numbers driven profession. We get caught up in deep diving into previous year's numbers to see how much more money we can squeeze out of an area this year. How can I turn that tenth of a percent into a thousandth? Too often we become a MANAGER of numbers and metrics. To this I say. Let's stop trying to manage numbers. Instead, let's be the leader of our business.

Let us be the head coach of our team and develop our people. Develop our associates to the point where THEY are the product experts and know the ins and outs of policy and procedures. Give them the knowledge and feeling of self-worth. We as LPs only few, but when we can get a whole team behind us, not one person is smarter than that team. Taking the time to teach and train in the aisles goes a long way. The feeling of knowing that you have made an impact on someone's professional life is far more rewarding than pulling out that one or two basis point win during inventory. Showing folks the right way to do something and then taking the time to explain the WHY is a very powerful tool. We sometimes forget to add that one small crucial step. We can always circle around and manage the number, but it's not as easy to circle back around and try to mend that partnership with someone you had made a promise to or that one person you failed by not following back up with.

We are professionals. But are we leaders? Are people inspired by what you do and how you do it or are they inspired by the mystery around what they think you do?

Submit Your Thought Challenge and You Could Win $5K

On July 31 the Daily published the following article which has generated comments from our readers.

Age old study resurfaces; Does paying higher wages decrease employee theft? According to a study conducted by University of Illinois and University of Southern California professors it does, "the reduction in theft that comes from a boost in wages would cover nearly 40 percent of the cost of paying employees more." According to the National Employment Law Project, the retail industry has the third largest share of low-wage workers in the country. Illustrating this point, more than 50 percent of New York City retail workers make less than $10 an hour, according to a report from the Retail Action Project. Please feel free to incorporate this study in your next WZ interview. (Source

Comments from Dolan Leveen

I do not believe there is any correlation between theft and the amount of money one makes. I believe this comes down to a personal decision based upon the culture in the organization, opportunity, and a perception that the individual feels the "corporation" will not miss, or that the corporation will not be harmed, by this activity.

Submit your opinions, comments and articles here.

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Director of LP Analytics CVS Caremark Woonsocket, RI CVS Caremark
Dept Mgr Store LP & Safety Lowe's Winchester, VA Lowe's
Dept Mgr Store LP & Safety Lowe's El Paso, TX Lowe's
Mgr AP Walmart North Platte, NE Walmart
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District LP Mgr Sears Spokane, WA Sears Holdings Corp.
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Loss Prevention Mgr Vans Texas Vans
District LP Mgr Banana Republic San Francisco, CA The Gap, Inc.
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Chris Gillen was promoted to Vice President, Asset Protection for Toys "R" Us, Inc.
Derek Davis was promoted to Director of Loss Prevention SW Division for Sherwin Williams.
Courtney Record was promoted to Regional Director of Loss Prevention for Sears Holdings Corp.
Sherri Dindal was named Corporate Investigator - Central Investigations for The Home Depot.
Dustin Jackman was promoted to Regional Asset Protection Manager for Toys R Us.
Pat Smith, CFI was named District Loss Prevention Manager for J. Crew.
Eric Smith, CFI was named District Loss Prevention Manager for Kmart.
Robert Figueroa, CFI was named Regional Loss Prevention Manager for Rent-A-Center.
Matt Strope was promoted to Manager of Analytics, Loss Prevention for Dick's Sporting Goods.

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6 New Ways To Encourage Work Ethic Working hard or hardly working? Put these six practices into place and it won't be a question. Any manager can get people to do what she wants by standing next to them. But what happens when the manager turns away? The workers much feel an internal need to comply with what they know is right. (Cognizance and compliance)

What Leaders Do When They're At Their Best For 30 years, Jim Kouzes has asked leaders about their peak performances for "Leadership Challenge"-- the book he and Barry Posner coauthored that has been called the best ever written on the subject. Fast Company talked with Kouzes about what makes leaders different from normal people, the dangers of disingenuous celebration, and how to create a workplace that is primed to flourish. (Be exemplary)
What All Leaders Should Learn From Olympic Divers We have all been entertained by the 2012 Olympic Games in London for the past two weeks, watching athletes from around the world compete in events some of which are so obscure they seem to disappear entirely from our consciousness between Olympics. One of these events would be diving.  (BHAG)

When to Hire Generalists vs. Specialists: Lessons from the Fab Five A generalist knows less and less about more and more until eventually he or she knows nothing about everything. A specialist knows more and more about less and less until eventually he or she knows everything about nothing. It’s an age-old debate. Do you want the best all-around person, or the one with exactly the strengths needed for one particular task?  (ADEPT)

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