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August 12, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
The LP industry's interactive daily e-mail column where YOU can make postings

Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in August

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Watch for our article the day after each event!


co-hosted by
Universal Surveillance Systems


1st Annual One-Day
ORC Conference


Friday, August 19, 2011
7:30am - 4:30pm
Cal State San Marcos





5th Annual
Crime Symposium & Trade Show

Wednesday, Sept 21, 2011
8:30am - 5:00pm

Hilton Garden Inn
35 Major Taylor Blvd
Worcester, MA



October 4-6, 2011

CLEAR/Coalition of Law Enforcement and Retail

2nd Annual Training Conference
Peppermill Resort/Casino
Reno, NV

Albuquerque Retail Assets Protection Association (ARAPA)
is hosting their

2nd Annual
Southwest ORC Conference

Albuquerque Convention Center

October 13, 2011

and the cost is free

Additional information including conference topics can be found at the
link below



Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA


LPRC invites
innovative solutions providers to join their

Benefit Denial Working Group (BDWG)

to develop and test leading-edge product protection solutions


Know about an event we should feature here? Let us know.

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report

Women in LP Caucus
Mentor Program
Register Here

August 7-10, 2011
National Food Service Security Council
32nd Annual Meeting

Hyatt Grand Champion
Indian Wells, CA

Join Vangent for a

Complimentary 1-day
Advanced Training and
Certification Seminar on their:

Employee Attitude
Inventory (EAI) Tool

That points investigators in the right direction!

at the Chicago Vangent downtown offices

August 22, 2011

Led by
Dr. John "Jack" Jones

To register or for questions, contact
Mike Tancredi
(312) 242-4231

Retail Council of Canada's

2011 Loss Prevention Conference

Going Beyond LP - Partnering for Success

September 14, 2011
7:30am - 5:00pm
International Centre
6900 Airport Road
Mississauga, Ontario




Contact the RCC Events Team at 1(888) 373-8245 or visit

Linkedin is running into privacy legal problems around the world after changing its privacy settings this past June which allows them to use the name and photos of users in so-called social advertising.  Very few people even noticed this development when Linkedin only published two blog postings about the new policy and presented users with a banner ad that informed them about the changes.  Legal experts around the world and especially in Europe are saying Linkedin failed to clearly communicate the changes to its users and has violated the rules of the European Data Protection Working Party.  One expert said "LinkedIn should have presented its users with a pop-up window that forces the user to either opt in or opt out before they can continue navigating the website."  Releasing such a large scale advertising campaign by using its own members without their specific consent and absolute knowledge is rather bold and could tarnish their reputation and slow their growth.   If you're on Linkedin, we would suggest investigating this further because the last thing you want is your entire management team seeing your picture in an advertisement in their email.  And by the way, it was also found that Linkedin's mobile app also stores your username and password in plain text – anyone getting your phone can get right in your Linkedin.  (Source

Apple retail started in 2001, around the same time PC reseller Gateway was closing stores and failing.  Interestingly, enough Mickey Drexler, the Gap's CEO at the time, had joined Apple's board of directors in 1999 and came up with the idea of building a full-size mockup in a warehouse based on the same minimalism concept the Gap applied in its design and using just three materials "glass, stainless steel, and wood."  In the stores themselves, they focused on developing relationships with the customers and emphasized Mac usage and related customer interest and opened their first group of stores all of which were opened with one goal – 85% of the population must be within driving distance.  Ten years later, they now have 324 stores: 233 in the U.S., and 91 international locations.  Last month, Apple saw its billionth visitor, with 71 million in Q1 alone, a 51% increase from last year.  Last year, sales hit $10 billion and this weekend they open 5 new stores.  This is one of the hottest retailers on the planet and their growth will continue for some time.  (Source

London police are making better use, themselves, of social networking and other technology by posting the CCTV pictures of suspected rioters on the Flickr web site "so that the public have as many opportunities as possible to help the Met (London Police) identify those who committed violent and criminal acts on London's streets." They used Blackberrys and now the police are going to use the social networking to catch them.  A trend that will continue to evolve as police around the world are learning to deal with Flash Mobs.  It's imperative that this evolutionary trend be countered using the same techniques and that those responsible are in fact held accountable.  (Source

More than 10% of UK retailers have been directly impacted by the riots and looting and they can submit a claim to police for losses. Some retailers affected by the riots could use a 125-year-old law called The Riot (Damages) Act 1886 to recoup costs from the police for loss of or damage to property incurred as a result of the riots. However, to do this, any claim under the Act must be made in writing and received by the local police authority within 14 days of the alleged incident. STOP PRESS: David Cameron has announced an extension of the deadline from 14 to 42 days. He also confirmed that the government will meet the cost of 'legitimate' claims.  (Source

Tesco, a leading supermarket chain in the UK, said they closed 157 stores last night in London
, Liverpool and Bristol as a precautionary measure and added that 26 stores had "suffered varying degrees of damage."  Police have arrested 1,700 people and have begun raiding homes to pursue suspects.  (Source

Family Dollar opens its 7,000th store yesterday.  (Source

Dillard's 2Q reports same store sales up 6%
Advanced Auto 2Q reports same store sales up 2.5%

Chinese officials have identified 22 more unauthorized Apple stores in Kunming City.  (Source

A security guard was beaten yesterday by two shoplifters at Adrian's Market in Uniontown, PA when he went to stop them.  (Source

While Verizon's 45,000 striking employees have been out, Verizon has discovered more than 90 acts of sabotage on critical infrastructure that has also impacted a hospital and a police department which brings in the FBI to investigate.  (Source Associated Press)

With the U.S. Postal Service losing billions every quarter and closing hundreds of offices around the country, they're now looking at cutting 120,000 jobs and closing 3,653 other offices.  They've already cut 110,000 jobs in the last 4 years and won't be able to make their $5.5 billion payment to cover future employee health care costs due Sept. 30th.  The internet and the recession has just wiped them out.  (Source Associated Press) 

Businesses are leaner and in a much better financial position now than they were in 2008, the last time we saw such stock market volatility.  So while a recent survey of senior executives shows the lowest level of confidence since 2009 and planned payroll expansion is down 20% from six months ago, the major consensus is while it's shaky, the high-end consumer will continue to shop.  But new job creation will continue to sputter which means few new LP jobs other than north of the border in Canada which will be on fire over the next 3 years.  (Source Associated Press)

The Employee Attitude Inventory (EAI) Tool
is a validated "top of the funnel" assessment tool that investigates current employees on their theft-based attitudes and admissions, theft in general, and theft triggers, and ...
Quickly points investigators in the right direction
Join Vangent
for a complimentary
xx1-day Advanced EAI Training and Certification Seminar
in Chicago, August 22, 2011
Led by
Dr. John "Jack" Jones
The author of the EAI Tool
To register, contact: Mike Tancredi
or 312-242-4231.


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eBay Inc & PayPal Announce Completion of Zong Acquisition

eBay Inc, PayPal announced it completed its previously announced acquisition of Zong, a leading provider of payments through mobile carrier billing. Zong leverages connections with greater than 250 mobile network operators around the world, offering localized, secure and easy-to-use payments for digital goods and services in 21 languages and 45 countries. Consumers simply enter their mobile phone numbers. Then, in a matter of seconds, Zong verifies that number and clears the payment on the customer's existing wireless service account. PayPal President, Scott Thompson, said "There's no doubt in my mind that, by adding Zong to the PayPal family, we will strengthen our leadership in mobile payments and add key technology and talent to this great business."  Click here for full article.

For further information on PROACT email inquiries to:

eBay Direct - Click Here  -  (notify - info - questions)



Submitted by Jim Elder, CFI, Regional Loss Prevention Manager, T-Mobile on ...

True LP Professionals

I often think why I chose to be in the LP Industry. I think when we started, we all wanted to catch the bad guys and I believe we all probably remember that very first stop we made. I know I did and thankfully it was a juvenile because I was as scared as he was.

As we grow in our role as LP Professionals, it finally happens. You get interview training whether through WZ or your own in-house training. I remember my goal was to be the best interviewer out there. I wanted to be prepared as an Investigator. I always made sure that every case, no matter how big or small, I had to be prepared. I remember after training I put together an entire interview. I wrote it out from beginning to end. I had several rationalizations and I tried to answer every question I was prepared to ask. I would then practice and practice. As I would travel on the road, I would carry a tape recorder and practice my introduction and soon the full interview. I would listen to it over and over and changed it many times.

The thing I remember the most was that I was never going to lie to anyone to get an admission. I was going to follow my script and, no matter what I would feel ok if I had to go to court and justify my interview. Gaining the trust of the subject you are interviewing is so important and if they believe you know what you are talking about, your admissions will increase.

Today after over 20 years of doing interviews, I still get nervous before every interview. I think I have followed that same script pretty much my entire career. I never let anyone influence me before an interview. We have all been there when a Store Manager says this will be an "easy" interview. We know how those turn out. But if you are prepared, honest, and compassionate and stick to your script you will get what you are looking for – the truth.

As an interviewer, I do not measure my success by how many admissions I get, but how many denials I get. If the subject denies when you present "When was the last time you caused a loss for the company?" I know I did not prepare the subject enough ... he/she was not ready for that question. No denials is a successful interview for me. Once that first admission happens, then you can build on the admission.

Most of us know what is expected of us as LP Professionals when it comes to interviewing. There are many CFIs out there now and there is an expectation of us to follow a code of conduct. Unfortunately, some people do an interview and do not utilize the training they have received. They use what they think is best and then they get an admission and think that is the way every interview should be conducted.

Remember, we are dealing with true human beings. In a company I worked for in the past, the average age of the person we interviewed was 34 years old. We all know that 34-year-olds have families, mortgages and lots of financial responsibilities. We must treat them all the same and be consistent with how we conduct ourselves. We do not high-five one another when the interview is complete. We are LP Professionals. We show compassion and work with them to get a good written statement and then determine with our partners whether we prosecute or work out a promissory agreement.

Catching someone that is taking advantage of your company is an accomplishment, however, we must recognize that some failures occurred that allowed this to happen. We must identify those and make sure we close those opportunities to exist. Our celebrations need not be public.

In my 23 years' experience of LP, I have had two employees that committed suicide after an interview I conducted with them. The news of this was devastating, but I knew that I treated them with the respect that all LP Professionals should when doing this job and that their issues were much more complicated then what they were doing at work.

I believe in what I do and strive to set an example to all that LP is a profession that one can be very successful at and we can always be counted on to be honest, compassionate partners. Most of all, we must always be prepared when conducting an interview ... if not, the results could be disastrous.

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Today's Daily Job Postings from the Net - Appearing Today Only

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Stephen Brown was named Branch LP Manager for HMS Host.

Post Your New Job or Promotion! Click Here


Transitioning to a new position, a new job, a new market is a great opportunity to reinvent yourself and your brand so to speak.  It gives you the perfect chance to look at yourself and say how can I improve and be truly what I want to be.  It erases your blackboard and allows you the chance to write something new, something you've always wanted to be.  A move, oftentimes referred to as a geographical cure, can be just the medicine to help start a new you. 

Good Luck
Gus Downing

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