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August 10, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
The LP industry's interactive daily e-mail column where YOU can make postings

Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in August

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Watch for our article the day after each event!


co-hosted by
Universal Surveillance Systems


1st Annual One-Day
ORC Conference


Friday, August 19, 2011
7:30am - 4:30pm
Cal State San Marcos





5th Annual
Crime Symposium & Trade Show

Wednesday, Sept 21, 2011
8:30am - 5:00pm

Hilton Garden Inn
35 Major Taylor Blvd
Worcester, MA



October 4-6, 2011

CLEAR/Coalition of Law Enforcement and Retail

2nd Annual Training Conference
Peppermill Resort/Casino
Reno, NV

Albuquerque Retail Assets Protection Association (ARAPA)
is hosting their

2nd Annual
Southwest ORC Conference

Albuquerque Convention Center

October 13, 2011

and the cost is free

Additional information including conference topics can be found at the
link below



Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA


LPRC invites
innovative solutions providers to join their

Benefit Denial Working Group (BDWG)

to develop and test leading-edge product protection solutions


Know about an event we should feature here? Let us know.

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report

Women in LP Caucus
Mentor Program
Register Here

August 7-10, 2011
National Food Service Security Council
32nd Annual Meeting

Hyatt Grand Champion
Indian Wells, CA

Join Vangent for a

Complimentary 1-day
Advanced Training and
Certification Seminar on their:

Employee Attitude
Inventory (EAI) Tool

That points investigators in the right direction!

at the Chicago Vangent downtown offices

August 22, 2011

Led by
Dr. John "Jack" Jones

To register or for questions, contact
Mike Tancredi
(312) 242-4231

Retail Council of Canada's

2011 Loss Prevention Conference

Going Beyond LP - Partnering for Success

September 14, 2011
7:30am - 5:00pm
International Centre
6900 Airport Road
Mississauga, Ontario




Contact the RCC Events Team at 1(888) 373-8245 or visit


Terry Levee was named Director of Food Safety Programs for the Food Marketing Institute and will be responsible for developing and implementing initiatives to help retailers meet critical food safety needs.  With 19 years' experience at Winn Dixie as its technical, scientific and regulatory expert for all food safety and retail quality assurance issues and programs and most recently at Giant Food/Ahold USA managing the food safety practices, Terry brings a wealth of knowledge and store experience to the FMI.  (Source

Online sales continue to soar up 14% for 2Q 2011 hitting $37.5 billion, the 7th straight quarter of positive year-over-year growth and the third consecutive quarter of double-digit growth.  (Source

Consumer Reports Index says consumer sentiment fell to its lowest level since December 2009, two months after the big stock plunge in Oct. 08' and truly the beginning of the peak of the recession.  The Consumer Reports Index fell to 43.4, down sharply from 48.5 last month. The figure represents the percentage of people saying they were financially better off versus worse off than they were a year ago.  (Source

Debit card fraud hits 36% of all card fraud in 2011 up from 27% in 2009 according to new Javelin Strategy & Research's 2011 Identity Fraud Survey Report.  It also found that 1.4% of all consumers get hit by debit card fraud every year.  Skimming is up and the banks surveyed estimate 6 cents per transaction annually is what they experience in terms of loss due to fraud.  (Source

Hackers are moving fast on smartphones and have found another hole in the Android that not only logs details about incoming and outgoing calls, but it also records those calls.  As many as 1 million people have been hit by mobile malware in the first half of this year.  Detections of malware are doubling every few months and the criminals are invading.  How this translates into the retailers exposures hasn't really been seen yet.  However, if mobile payments trend as suspected with large numbers of those phones infected with malware, then it's easy to assume that the exposure for the retailer is significant and whatever device is used to capture those payments may in fact become infected.  Especially if the cashiers move to tablets as some are predicting.  The loss potential is there – are you?  (Source

The "Spam King" could face up to 40 years in prison after sending 27 million spam emails to 500,000 Facebook users and pleading not guilty in Federal court last week.  (Source

Apple products are so popular in China that a group of smugglers actually shot a crossbow with a 1,000 foot zipline (wire) attached to it across a river separating China from Hong Kong so they could smuggle $47,000 worth of iPhones and iPads into China. (Source 

Anarchy in London

Anarchy continues in London with supermarkets, shops, and stores looted and gangs in control of streets.  Videos show stores being looted and gangs clearly in control.  When will it stop?  (Source  

The British Retail Consortium is telling the government that retailers need intelligence-led information to help protect their properties and they want assurances that those responsible will be suitably punished.  They've developed an extensive list of needs including trying to help the small retailers that could be wiped out because of the looting and trying to find them credit and insurance funds.  (Source

Sears narrows it list for a potential new corporate home for its 6,000 employees to Boston and Washington DC, according to Crain's Chicago Business.  (Source

Visa announces plans yesterday that will let qualifying merchants in the U.S. eliminate the need to annually validate their compliance with the Payment Card Industry (PCI) data security standard.  But in order to do that, merchants will have to start using point-of-sale (POS) terminals that support the chip-based EMV payment-processing technology (today, the U.S. is still dominated by magnetic-stripe cards) as well as support the wireless standard called Near Field Communication (NFC) for mobile payments.  (Source


National Food Service Security Council Names CAP Index
as Official Research Partner

PALM SPRINGS, CA (August 9, 2011) –    The National Food Service Security Council (NFSSC), a professional trade association of loss prevention, risk management, safety and security professionals from the restaurant and quick service restaurant (QSR) industries, announced today that CAP Index, Inc., the world leader in crime forecasting, has been named its official research partner.  As part of the organizations' partnership, CAP Index will conduct several surveys of NFSSC's membership, as well as provide and analyze industry-related research. 

NFSSC executives announced the news from the floor of the 32nd Annual Conference, currently being held in Palm Springs, CA.  Simultaneously, NFSSC announced to its membership the findings of its inaugural CAP Index-commissioned study – the first of its kind in more than seven years – designed to measure and analyze the occurrence of crime among U.S. restaurants. 

"Our goal has always been to help our members identify and utilize the tools necessary to reduce crime at their establishments," said Jim Forlenza, Executive Director of the NFSSC.  "With CAP Index's expertise, we are taking an extra step forward, keeping our member locations as safe and secure as possible for employees and customers alike."

In commenting on CAP Index's partnership with NFSSC, Jon Groussman, President and COO of CAP Index, said, "CAP Index has enjoyed a long and healthy relationship with NFSSC members, offering loss prevention and crime mapping tools since CAP's inception in 1988.  As NFSSC's official research partner, we look forward to conducting industry-specific research and providing actionable intelligence integral to the safety and security of restaurant and QSR chains nationwide."


CAP Index, Inc. is the world leader in crime forecasting.  For nearly 25 years, the company has provided innovative solutions to Fortune 500 corporations and government agencies looking to minimize a broad range of losses, including shortage, general liability, fraud and crimes against persons and property.

CAP Index provides loss forecasting tools to 81 of the U.S. Fortune 100 companies, as well as leading retailers, financial institutions, insurance companies and quick service restaurant (QSR) chains throughout the U.S., U.K. and Canada.


NFSSC is the only organization representing loss prevention, security and risk management professionals from the major casual dining, quick service restaurant and food service chains for the purpose of educational networking, benchmarking and professional development opportunities. The mission of NFSSC is to educate and inform its members on those topics that help improve and enhance the safety and security of their employees and customers, while being an advocate for the food service industry. NFSSC members include 18 of the 20 largest U.S. quick serve chain restaurants. 


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eBay Investigation Leads to Conviction in Counterfeit Case

eBay Global Asset Protection investigators assisted European law enforcement agencies related to scam to sell "bogus" signature of star football (soccer) players on team shirts via the internet site. The suspect also created fake certificate of authenticities in an effort to fool potential customers and have them believe signatures were real. When police officers raided the home, they found an AC Milan (top level team) shirt on a mannequin waiting to be "signed," said prosecutor Lee Reynolds. There was a box of shirts in one corner, the mannequin in the middle where the shirts would be placed to be "signed" and then a box of the signed shirts on the other side. "You have to understand that offences such as this also have an effect upon eBay and its credibility as a legitimate trading market," Judge Parry told him. After the case, a trading standards spokespersons said: "We will continue to vigorously pursue all traders who try to take advantage of consumers and jeopardize legitimate business." The suspect and his wife received deferred jail sentences and were ordered to pay restitution in the amount of about $40K (USD). Click here for full article.

For further information on PROACT email inquiries to:

eBay Direct - Click Here  -  (notify - info - questions)



ACTIVE = ORC Ring operating in Prince George County, MD

Stealing thousands of dollars every time they hit at Bowie, MD Safeway Store

               Are they hitting you?

BOWIE, Md. (WUSA) -- You've heard of criminals who steal electronics and then resell them, but what about criminals who steal everyday household items? It's happening in Prince George's County where police say an organized shoplifting ring has been operating for the last several months.

Police have released security camera footage of four suspects, three men and one woman, who are believed to have stolen up to $9,000 worth of merchandise from a Safeway in Bowie.

"Apparently they've been doing this for several months," said Cpl. Henry Tippett with Prince George's County Police. "They're pretty organized at scoping out the store, realizing when there's not a lot of employees in the store, kind of distracting employees , and just walking out with thousands of dollars of merchandise at a time."

The shoplifters are stealing all sorts of everyday household items, especially more expensive products like diapers and laundry detergent. The big question now is what do they do with it once they've stolen it?

"That's something we're trying to figure out. We don't know if they're attempting to pawn this? We're working with local pawn shops. Maybe they're trying to sell it on the aftermarket to get the cash for it? We just don't know at this point," said Cpl. Tippett.

Anyone with information about this case or the identity of the suspects is asked to call the Prince George's County Police Department's Special Enforcement Division/Organized Retail Crime Unit at (301) 699-2941.  (Source:

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Submitted by D.B. "Libby" Libhart, President, LossBusters

EEOC Proposes Ban on Background Checks

Retail and restaurant loss prevention professionals would agree that the key to success within our companies is the implementation of a comprehensive loss and crime prevention program. Through the years, there have been monumental breakthroughs in technology to assist us with digital camera systems with remote access, remote auditing, data mining, and enhanced investigative techniques.

One of the constants in any comprehensive loss prevention program is the hiring of the right people. Companies invest a great deal in the hiring process with pre-employment screening, aptitude testing, and internet research. Last week, the Equal Opportunity Employment Commission (EEOC) made an announcement that could possibly affect the internal vulnerability of your company. They are proposing a ban on employers conducting criminal background checks on job applicants and current employees. EEOC Chair Jacqueline Berrian stated in a press release, "Today, we had the opportunity to add to our knowledge of this issue and learn about the practical ways employers have been able to balance business concerns with the need to ensure that employment practices are fair and non-discriminatory."

Heads and spokespersons from several social agencies advised the Commission of the barriers of arbitrary hiring restrictions for convicted criminals re-entering the workforce. Amy Solomon, the co-chair of the Department of Justice’s Reentry Council, heads a group to examine all aspects of individuals with criminal records with three main goals:
1. Make communities safe from recidivism and victimization
2. Assist people returning from jail or prison to become productive citizens
3. Reduce the direct and collateral costs of incarceration and saving tax dollars

The Commission was also warned of the unreliability of criminal record databases and proliferation of companies offering "instant" background checks that often contain inaccurate or incomplete information without providing explanatory details.

The NRF supported by a dozen other groups has sent a letter to the commission urging them to reject the proposal.

A portion of the letter states, "We are companies and trade associations representing businesses that have a critical need to protect the safety of people and property in workplaces across the United States. One of the most important ways to create safe working environments is for employers, principals and volunteer organizations to be able to conduct criminal background checks of employees, independent contractors and volunteers."

"We understand the frustration some have in finding employment, especially in a time of national economic stress, and we also appreciate the strong desire to reintegrate former prisoners into American society," the letter said. "However, attempts to ease unemployment frustration or reentry desires should not come at the expense of keeping people and businesses safe from physical or financial harm."

As an industry, we could possibly be challenged with keeping our employees and customers out of harm's way while protecting the company from the harsh liability judgments of negligent hiring and retention from the actions of our employees without this valuable tool.

Aside from the moral debate on the fairness and pre-judgment of integrating ex-convicts into the workforce, the thought challenge for security professionals is ascertaining what alternatives to incorporate in the loss prevention program in lieu of background screening. How will we identify those individuals who may be extremely risky if the conviction question on the application is eliminated? Will employment gaps on the application and resume be scrutinized and interpreted – or misinterpreted? Will convictions standards be relaxed?

There are many questions that are and will go unanswered until we as a collective profession think through the ramifications of this proposal. And we will do it. We have been thrown curve balls in the past such as restrictions on use of the polygraph, and became better and more professional at what we do. So, it is time to think through the "what if's" on this proposal and meet the thought challenges ahead. Let’s get started.

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Job Opening




Sr. Manager of AP Safety Winn-Dixie Jacksonville, FL Winn-Dixie
Director of Safety Confidential Chicago, IL Downing & Downing
Director of Loss Prevention Confidential Boston, MA Downing & Downing
Director of Loss Prevention Confidential Dallas, TX Downing & Downing
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
Director of Asset Protection Confidential NYC, NY Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Director of Loss Prevention Confidential California Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Loss Prevention Mgr Sears Holdings/Sears Ft. Worth, TX Sears Holdings Corp
Loss Prevention Mgr Macy's Fair Oaks Fairfax, VA Macy's
Loss Prevention Mgr Macy's Manhasset Manhasset, NY Macy's
Asset Protection Mgr Wal-Mart/Sam's G3 Fullerton, CA Wal-Mart
Asset Protection Mgr Wal-Mart/Sam's G1 Rockford, IL Wal-Mart
Market AP Mgr 6 Wal-Mart/Sam's Fayetteville, AR Wal-Mart
Asset Protection Mgr Wal-Mart/Sam's G1 Las Vegas, NV Wal-Mart
Asset Protection Mgr Wal-Mart/Sam's G1 Scottsdale, AZ Wal-Mart
Asset Protection Mgr Wal-Mart Sioux Falls, SD Wal-Mart
Asset Protection Mgr Wal-Mart/Sam's G1 Columbia, SC Wal-Mart
Asset Protection Mgr Wal-Mart/Sam's G1 Sandusky, OH Wal-Mart
Asset Protection Mgr Wal-Mart/Sam's G1 Chillicothe, OH Wal-Mart
DC Mgr Asset Protection The Home Depot Birmingham, AL The Home Depot
Asset Protection Mgr The Home Depot Lubbock, TX The Home Depot
Asset Protection Mgr Rent-A-Center Oakland, CA Indeed
Loss Prevention Mgr Rite Aid Jackson, MS Indeed
Loss Prevention Mgr Rite Aid Shreveport, LA Indeed
Loss Prevention Mgr Sears Holdings/Sears Ft. Worth, TX Sears Holdings Corp
Loss Prevention Mgr Sears Holdings/Sears Altamonte Springs, FL Sears Holdings Corp
Loss Prevention Mgr Loomis Dallas, TX Loomis
District LP Mgr Gap, Inc. San Francisco, CA Indeed
District LP Mgr Sears Holdings/Sears Yonkers, NY Sears Holdings Corp
District LP Mgr Sears Holdings/Sears Rego Park, NY Sears Holdings Corp
District LP Mgr TJ Maxx Westborough, MA Monster
Store LP and Safety Mgr Lowes Anaheim, CA Lowes
Loss Prevention Mgr Sears Holdings/Sears Braintree, MA Sears Holdings Corp

Terry Levee was named Director of Food Safety Programs for the Food Marketing Institute.
Michael Jolly has been named Area Environmental Health & Safety Manager for Grainger.

Post Your New Job or Promotion! Click Here


Being engaged in the business of your retailer is a critical element for every Loss Prevention executive.  For decades, our industry has often been accused of being silo'ed and separate from the operators and the merchants.  This separateness in many cases ultimately leads to a disconnect, a sense that we aren't part of the team.  Which in actuality, regardless of your performance, it can lead to your job being eliminated or just you being replaced with someone new.  So the real question is:  How do you become engaged in the business and truly add value to the company's success beyond reducing shrink?  And then having the courage to go make it happen.  We all tend to stay in our comfort zones and remain safe.  At least that's what we think.  But at the end of the day, it's that comfort zone that can actually increase your risk.  So the next time you're in a corporate meeting or traveling stores with your operators or merchants, go beyond with your comments and opinions – take a risk – add some value – help them run the business – you might be surprised.  

Just a Thought
Gus Downing

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