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August 9, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
The LP industry's interactive daily e-mail column where YOU can make postings

Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in August

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

Watch for our article the day after each event!


co-hosted by
Universal Surveillance Systems


1st Annual One-Day
ORC Conference


Friday, August 19, 2011
7:30am - 4:30pm
Cal State San Marcos





5th Annual
Crime Symposium & Trade Show

Wednesday, Sept 21, 2011
8:30am - 5:00pm

Hilton Garden Inn
35 Major Taylor Blvd
Worcester, MA



October 4-6, 2011

CLEAR/Coalition of Law Enforcement and Retail

2nd Annual Training Conference
Peppermill Resort/Casino
Reno, NV

Albuquerque Retail Assets Protection Association (ARAPA)
is hosting their

2nd Annual
Southwest ORC Conference

Albuquerque Convention Center

October 13, 2011

and the cost is free

Additional information including conference topics can be found at the
link below



Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA


LPRC invites
innovative solutions providers to join their

Benefit Denial Working Group (BDWG)

to develop and test leading-edge product protection solutions


Know about an event we should feature here? Let us know.

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report

Women in LP Caucus
Mentor Program
Register Here

August 7-10, 2011
National Food Service Security Council
32nd Annual Meeting

Hyatt Grand Champion
Indian Wells, CA

Join Vangent for a

Complimentary 1-day
Advanced Training and
Certification Seminar on their:

Employee Attitude
Inventory (EAI) Tool

That points investigators in the right direction!

at the Chicago Vangent downtown offices

August 22, 2011

Led by
Dr. John "Jack" Jones

To register or for questions, contact
Mike Tancredi
(312) 242-4231

Retail Council of Canada's

2011 Loss Prevention Conference

Going Beyond LP - Partnering for Success

September 14, 2011
7:30am - 5:00pm
International Centre
6900 Airport Road
Mississauga, Ontario




Contact the RCC Events Team at 1(888) 373-8245 or visit

Davis, Director, Field Loss Prevention for T-Mobile was recognized by Security Magazine this month as one of the "Most Influential People in Security – 2011" for his efforts in maximizing his video surveillance investments by deploying complex intelligent analytics in order to reduce fraud and theft, both external and internal, and to expanding marketing possibilities.  Reducing fraud by 20%, Joe reduced investigative time from literally hours to minutes for their field investigators.  Congratulations, Joe.

Law enforcement in London is specifically linking the riots to the "Blackberry" technology and how text messaging has instantly spread rumors and exaggerations and escalated the issues beyond the truth to the point that hundreds of businesses have been impacted and dozens literally destroyed, including retail locations.  In today's CNN report, the Blackberry was directly pointed to as creating "flash mobs" in various locations and used to avoid law enforcement.  This new technology is a double-edged sword and does actually create – incite – and control mob rule and it isn't going away.   Watch Curry's Digital retail store get looted in this video with one looter saying "we're getting our taxes back."  (Source For another great video, from law enforcement, click here (Article Source

The UK's Retail Trust Helpline calls from employees, shopkeepers, and managers not sure of how to deal with the emotional aftermath of London's looting have skyrocketed over the last few days.  (Source

The Loss Prevention community in London is hard at work covering these riots and looting and our hearts go out to them.  Technology could ignite this anywhere.  Are you ready?

Best Buy Express plans to add 100 kiosk locations
over the 12 months on top of the 150 they've already opened in the last 3 years.  These kiosks offer consumer electronics such as computer accessories, digital cameras, storage devices and headphones through strategically locations.  (Source

Prolog Corporation rolls out a free account validation and check verification service for consumers and businesses. provides a network that protects its members from financial harm before it happens, by providing a free centralized resource to validate financial accounts, verify payments by check and notify account holders of check activity associated with their bank accounts. The gValidate Network can eliminate the vast majority of losses associated with unauthorized or underfunded check payments.  (Source

The Association of Convenience Stores in the UK has advised retailers throughout the UK to put the safety of their staff first and, if in any doubt, to pull the shutters and close up the shop following the scenes of looting and destruction in London's high streets overnight.  (Source

A District Loss Prevention Manager and a Loss Prevention Supervisor for Kohl's were apprehended stealing merchandise and selling the goods online.
 Facing federal charges the complaint says; "They removed the merchandise under the pretext that they were authorized by Kohl's to do so as part of their responsibilities as loss prevention officers and were, thus, able to conceal their thefts from Kohl's and other Kohl's employees," then allegedly sold the merchandise online.  (Source

With yesterday's 634-point stock market plunge, last week's budget signing certainly did not lead to everything being ok.  Now we see how it impacts the consumer while corporate America tightens the belt.  We're actually beginning to see a few job cuts even in the LP field. 

"It's the last thing a nervous consumer and a fragile economy needed: a confidence-killing nosedive on Wall Street.  Americans struggling with lean wages, job insecurity and high gasoline prices have seen a 15-percent plunge in stock prices shrink their 401(k) accounts over the past 2½ weeks. When consumers feel less wealthy, they're less likely to buy new furniture, new appliances or new cars. And their spending drives about 70 percent of the economy."  (Source Associated Press)

In an era of paperless billing and smartphone payments, paper receipts are quickly disappearing even though a number of retailers are still staunchly holding to their "no receipt, no return" polices."  Some have invested in databases that allow for storage of transactions that can be accessed to verify customer purchases and others are looking up credit card purchases for seven days.  But the age of the paper receipt may be disappearing and what impact will it have on the legitimate consumer wanting a refund with a receipt long term?  (Source

The former President and Vice President of Real Estate of Supervalu's Shoppers Food Warehouse chain are ordered to stand trial by a federal judge for allegedly paying a state senator bribes of nearly $246,000 over a five-year period in exchange for his influence on policy favorable to the grocery chain.  (Source

Three hundred and sixty-two workers at Fred Myer warehouse serving 140 stores in Puyallup, Wash., voted to authorize a strike.  (Source

Wal-Mart is extending its check and card cashing service
and take more forms of identification from shoppers in a move aimed at getting them to spend more.  While the entire retail industry is tightening up due to increased identity theft, Wal-Mart is actually loosening up to drive more sales.  (Source

China is now reporting that it was targeted in 500,000 cyberattacks
last year with 14.7% of the IP addresses coming from the U.S.  (Source Associated Press)

Flash mobs started off in 2003 as peaceful and often humorous acts of public performance, such as mass dance routines or street pillow fights. But in recent years, the term has taken a darker twist as criminals exploit the anonymity of crowds, using social networking to coordinate everything from robberies to fights to general chaos."  The Nation Retail Federation says 10% of the 106 companies it surveyed recently reported being targeted in the last year by groups of thieves using flash mob tactics.  Here's an article on some history and opinion.  (Source Associated Press)

Philadelphia cracks down on flash mobs.  (Source:

Forty-five thousand Verizon workers' union contract expired this past Saturday and picket lines are forming at work locations from Massachusetts to Virginia.  (Source Associated Press)

With the upcoming 10-year anniversary of 9-11 and the opening of "ground zero" the attack site publically, the NY police have established a specific police force of 220 officers that will rise to 670 – "larger than any of the 76 precincts in the five boroughs and entire departments across the country. The multiple thousands who will visit the Sept. 11 memorial after it opens this fall will endure airport-style screening and be watched by hundreds of closed-circuit cameras as part of the attack site opens publicly for the first time since 2001."  (Source Associated Press)

If you're considering jumping to the Cloud here's a report of four tips for keeping tabs on compliance in the cloud, from analyst, vendors, and consultants.  Great article.  (Source

The Employee Attitude Inventory (EAI) Tool

is a validated "top of the funnel" assessment tool that investigates current employees on their theft-based attitudes and admissions, theft in general, and theft triggers


Quickly points investigators in the right direction

Join Vangent
for a complimentary

1-day Advanced EAI Training and Certification Seminar
in Chicago, August 22, 2011

Led by
Dr. John "Jack" Jones
The author of the EAI Tool

To register or for questions, contact Mike Tancredi or 312-242-4231.

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LAAORCA – Los Angeles Area Organized Retail Crime Association

Security Magazine's listing of
"Most Influential People in Security 2011"

Recognizes two Police Officers efforts with LAAORCA

Please join us in congratulating Los Angeles Police Department Captain Bill Williams & Detective Kent Oda of Commercial Crimes Division as Most Influential People in Security – 2011. The Cover Story highlights the great wins by LAAORCA and showcases the great behind the scene work performed by both Bill and Kent. Congratulations!

Los Angeles Police Department Captain III
Bill Williams, Commanding Officer,
Commercial Crimes Division &
LAAORCA Law Enforcement Co-Chair

Los Angeles Police Department Detective III
Kent Oda, Community & Business
Partnership Coordinator LAPD-
Commercial Crimes Division &
LAAORCA Coordinator

Captain Bill Williams and Detective Kent Oda were instrumental in creating the Los Angeles Area Organized Retail Crime Association (LAAORCA), a public-private partnership for Los Angeles area retail loss prevention investigators and law enforcement personnel and prosecutors. Since April 2009, LAAORCA members have recovered more than $12 million of stolen property and seized more than 3,500 pounds of narcotics with an estimated street value of $9 million.

In April 2011, LAAORCA launched its second phase to combat financial crimes and partnered with the United States Secret Service-Los Angeles Field Office. The partnership will help the financial sector address the crimes of credit card fraud, cyber crimes, identity theft and gift card fraud, among others.

Captain III Bill Williams started his career with the Los Angeles Police Department. He attained the rank of Captain in July 2000. Detective III Kent Oda is a tenured senior detective and a founding member of the Los Angeles Area Organized Retail Crimes Association. Detective Oda is the Department’s LAAORCA coordinator.

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Paul McGinley, Regional Loss Prevention Manager at Dollar Financial Group on...

Innovation and Creativity

As I hit the mid-point of my self-assigned summer reading list, I have found myself pondering two fantastic non-fiction titles; Moneyball: The Art of Winning an Unfair Game, by Michael Lewis, and In The Plex: How Google Thinks, Works, and Shapes Our Lives, by Steven Levy. Now, you may be asking "what do a book about baseball and a book about Google have to do with each other, let alone Loss Prevention?" The answer is quite a lot, actually.

At their heart, Moneyball and In The Plex are truly about the same thing: Innovation. It doesn't matter if you are talking about the Oakland A's GM Billy Beane, or Google founders Sergey Brin and Larry Page; they are all innovators without comparison in their field. Not only are they innovators, but all three are because they refused to accept their field's current paradigm as optimal. They spotted market inefficiencies.

The inefficiencies they spotted were vastly different. Beane realized that getting on base was more important than batting average while Brin and Page realized that search in the mid-90s was fundamentally flawed. Importantly, they realized that optimization could be achieved through innovation with a minimal amount of resources. They could be better than their competitors, for less, simply by paying attention to the market.

Utilizing the same tactic in Loss Prevention, we can analyze the "internal markets" of our own organizations. When doing so, it becomes clear that operational inefficiencies are simply loss moved to a state that is pre-realization of top line revenue. This means that identifying and recovering lost potential customers/revenue should not simply be treated as "operation's job," but our job as well.

As I emphasized about Google and Beane, part of successful innovation is doing so inexpensively. Typically, in Loss Prevention we already have access to the data and knowledge of retail functions to be able to identify the operational inefficiencies of our companies without any added cost. But it does take one thing I have yet to mention: Creativity.

Beane, Brin, and Page's refusal to accept the paradigms of their current industries resulted in them stepping back and looking at it from a totally unique angle. They identified the weaknesses in the paradigms and addressed them in creative angle. If we do this, it does not matter where in our organizations that loss and inefficiencies exist, we will be able to identify them, combat them, and increase the value of Loss Prevention in continually difficult economic times.

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Job Opening




Sr. Manager of AP Safety Winn-Dixie Jacksonville, FL Winn-Dixie
Director of Safety Confidential Chicago, IL Downing & Downing
Director of Loss Prevention Confidential Boston, MA Downing & Downing
Director of Loss Prevention Confidential Dallas, TX Downing & Downing
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
Director of Asset Protection Confidential NYC, NY Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Director of Loss Prevention Confidential California Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Loss Prevention Mgr Abercrombie & Fitch Houston, TX Abercrombie & Fitch
Loss Prevention Mgr Sears Holdings/Kmart Baltimore, MD Sears Holdings Corp
Area LP Mgr Lowes Greenville, SC Lowes
Safety & LP Mgr Ruppert Landscaping Laytonsville, MD
Loss Prevention Mgr Sears Holdings/Kmart Hyannis, MA Sears Holdings Corp
Store LP and Safety Mgr Lowes Bonney Lake, WA Lowes
District LP Mgr Kohl's Des Moines, IA Indeed
Safety/LP Mgr ATC Logistics/Electronics Fort Worth, TX Monster
Loss Prevention Mgr Sears Holdings/Kmart Newark, DE Sears Holdings Corp
Loss Prevention Mgr Sears Holdings/Sears Bloomingdale, IL Sears Holdings Corp

Bob Jensen was named Regional Loss Prevention Manager for Barnes and Noble.

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Sometimes it's not what you say that's important as much as it's what they feel six months after the conversation.  Being a good wordsmith is a skill, but ensuring that what you say leaves the right impression long term is a true art and one that is only reached by reflection and intention.

Just a thought
Gus Downing 

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