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Debra Martin was promoted to Senior Director, Global Security Operations for Wal-Mart Stores. Having joined Wal-Mart in 2010 as a Divisional Director Asset Protection Director in the Great Lakes Division she was quickly promoted to her new Global role recently. Prior to that Debra had been the VP, Asset Protection, Risk & Safety for Raleys grocery stores in Northern California and was also the Vice President Loss Prevention for Winn Dixie in 2005 as well. With over 20 years of Loss Prevention experience Debra brings a great depth of experience to her new Global position. Congratulations Debra.

Big 5 Sporting Goods store becomes scene of remarkable hostage situation where the hostage/employee talks the gunman out for police. The robber-gunman walks into the store Sunday morning in Yuba City, Calif., and took a female employee hostage for hours. The part-time employee opened a dialogue with her captor and was able to convince him to release her and end the standoff by merely telling him "He didn't want to die that day. He wanted to be able to see his daughter again and so I knew that... as long as, 'You don't hurt me you can see your daughter again,'" Taylor said. (Source

Bomb threat empties Dadeland Mall in Southwest Miami Monday night A bomb threat caused panic at one of the biggest malls in Miami-Dade County, Monday evening. Officers cleared the area using bomb sniffing dogs. Everyone was allowed back in a short time later. (Source

Talbots gets a new owner and goes private with new life Talbots will maintain its headquarters in suburban Boston, but Sycamore Partners, which also holds stakes in other apparel retailers such as Mast Global Fashion, wasted little time in putting in place a new team of top managers. Michael Archbold, formerly the president and chief operating officer of VSI Inc., which operates The Vitamin Shoppe, is the new CEO, while Lizanne Kindler, previously the executive vice president of product development of Kohl’s Corp., will serve as president. (Source

Walgreens gets sued for allegedly allowing employees at hundreds of Walgreens drug stores across the state of Calif. to dump pharmaceuticals, bleach, pesticides products and other hazardous waste into regular trash bins in an attempt to cut costs Prosecutors from 35 California counties have asked a judge to order Walgreen Co. to immediately comply with state environmental laws against mishandling hazardous waste. (Source

Bank security & fraud director convicted of fraud for submitting $3.9M in fake invoices over 4 year period Jessica Harper, who served as the state-backed bank's interim head of fraud and security for digital banking, faces a lengthy jail sentence after pleading guilty to fraud and money laundering at Southwark Crown Court in south London. She submitted false invoices to claim a total of 2,463,750 pounds between late 2007 and December last year. Jessica Harper has today been convicted of the type of crime the bank employed her to combat ... she has admitted to a huge breach of trust against her former employer," the Crown Prosecution Service said. (Source

Finance clerk manipulated vendor-payment system and siphons $6M to accounts of his co-conspirators. A 35 year old man- finance clerk at Columbia University diverted payments to an IT company that his co-conspirators owned in the tune of $6M and was found guilty this week in New York court. Four men were convicted and are scheduled to be sentenced in September and could see one to three years in prison. This can happen in any accounts payable department. Do you have a third party auditor reviewing your vendor payments? (Source Associated Press)

Twitter denies NY police access to account info from tweet "I might just shoot up this theater in New York"; "I know they leave their exit doors unlocked"; "I got 600 people on my hit list and that’s gonna be a mass murder for real. I’m serious, people are gonna die like Aurora" Last Friday night Police asked Twitter for the account info which was directed at the opening night of "Mike Tyson: Undisputed Truth" one man show. Tuesday a judge ordered them to turn it over. (Source

Illinois becomes 3rd state to ban employers from asking employees for usernames and passwords for social media The amendment goes into effect Jan. 1 and makes it unlawful to "request or require any employee or prospective employee to provide any password or other related account information" to any social media networks to which they might belong. The bill does not limit employers from lawfully monitoring employee computers and emails. Nor does it limit them from seeking or reviewing publicly available information about a person from social media sites. The ban on access to worker's social media profiles applies even in situations where a job might require comprehensive background screening. (Source

Verizon's 45,000 employees are headed for a strike in two weeks. Health care is perhaps the biggest obstacle to an agreement. Verizon wants unionized workers, who do not contribute to their monthly health care premiums, to pay at least $1,200 a year to help offset what has been a decade-long decline in the company’s landline business. The company spends more than $3.6 billion a year on health care and has 135,000 nonunion employees who do contribute to their premiums. Service disruptions? Plan for the worst if you depend on their services because it sounds like it could be a long one. (Source

The number of investigations into foreign infringement of U.S. intellectual property rights has risen by 80% in 2010 and 23% in 2011 and in 8 of the last 10 years. Businesses in particular feel the pain as sales are diverted away from authentic goods toward counterfeit ones, said the report, which revealed that the U.S. Customs and Border Protection seized 24,792 counterfeit goods last year — a 24 percent increase over the amount of counterfeit goods seized in 2010. (Source

Laguna Beach, Calif., store Cobbler's Corner shut down for selling counterfeit goods in the hundreds of thousands of dollars. An undercover officer went to the store and found many handbags with brand names like Tory Burch, Dooney and Bourke, Chanel, Gucci, Louis Vuitton, Chloe and Jimmy Choo. Authorities contacted handbag manufacturers, and they sent private investigators to the store. The investigators quickly determined the goods were counterfeit. Finding over $100,000 in fake merchandise in the store and another $260,000 in the home of the fake handbag supplier along with two pounds of marijuana. Most of the merchandise had been shipped from China. (Source

FreightWatch report shows cargo theft down 17% in Mexico in Q2 Of the 881 cargo thefts in Mexico this year, 400 occurred in April through June for a 17% reduction. 332 were violent carjackings with 88% happening while in transit as thieves intercepted trucks on the road. (Source

Zales $160,000 jewelry store robbery Monday at Christiana Mall in Delaware ends in two arrest 20 minutes after the robbery Christiana Mall security played a vital role in the case and identified one of the suspects leaving in a vehicle they reported to police. Within 20 minutes police found them and arrested both suspects. (Source

Cicero, IL Roosevelt Gold Exchange robbed where employee was tied up and robbers stole $40,000 in jewelry. The store’s video surveillance captured the attack and the men’s faces. The suspects remain at large. (Source

Pharmacy Tech steals $14 million of Cancer drugs from University of Miami Hospital. Investigation into the theft of prescription drugs at a University of Miami cancer center has found that the total loss topped $14 million over a three-year period. The thefts went undetected until a pharmacy buyer at the University's Sylvester Comprehensive Cancer Center noticed unusual amounts of missing drugs in May 2011. That eventually led to the arrest of a pharmacy technician, 55-year-old Manuel Gerardo Pacheco, on grand theft and other charges. Pacheco has pleaded not guilty and is awaiting trial. His attorney, David S. Markus, said authorities are making Pacheco into a scapegoat for the entire $14 million even though other employees had easy access to the expensive cancer drugs. A search of Pacheco's refrigerator at his home uncovered drugs valued at more than $734,000, according to investigators. (Source

Apple Store Genius rescues woman from alleged kidnapper. An employee at an Apple Store in Louisville, KY helps a woman who was allegedly kidnapped by discreetly contacting police, as she and the kidnapper are in the store. A woman in Louisville, KY claims that last Saturday she arranged a date with a man, who arrived at her door and pointed a gun at her leg. He then allegedly forced her to drive around to several stores, in order to buy cell phones in her own name, with her own money. The staffer called store security, who then contacted the police. The woman was rescued from her ordeal, and Sarver was arrested. (Source

McDonald burglar couldn’t get into the register so settles for a parfait. A thief in southern Indiana did not go hungry. Surveillance video caught a man attempting to steal a cash register from an Evansville McDonald's. Around 2:30 Monday morning the man eventually gave up and grabbed several yogurt parfaits out of a refrigerator. While watching the video, one of the officers on the scene believed he recognized the burglar as a man named Christopher McGlauflin. Detectives pulled up a picture and agreed there was a strong resemblance to the man in the security video. At that point, something very strange happened, McGauflin walked by the front of the restaurant. Officers said that McGlauflin was covered in pieces of glass that appeared to be from broken windows at the McDonalds. He was arrested and taken to the Vanderburgh County Jail on the charges of burglary, theft, and criminal mischief. (Source
Quarterly Same Store Sales Results
CVS Q2 pharmacies up 5.6% with retail pharmacy up 7%
Macy's Q2 up 3% total revenue up 3%
Office Depot Q2 down 4% with net loss of $64M

Retail Loss Prevention Conference - Last chance for earlybird savings! Early bird deadline expires on August 8 at 11:59 pm. REGISTER NOW! We have added an additional half day of programming. Don't miss: Former FBI profiler Mary Ellen O'Toole; In-store digital technology research from Fresh Intelligence; Peer-to-peer roundtable discussions; preliminary shrink survey results revealed. Click here to register.


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Upcoming Articles

Coverage from the National Food Service Advisory's 33rd Annual Conference


Gregg Smith, Director Loss Prevention -
The Children's Place - The First Year

"Transitioning to YOur New Job as an LP Director" by Mike Keenan, VP of LP for GAP North America. A Chapter From Retail Crime, Security, and Loss Prevention An Encyclopedic Reference


LPNN: Your LP, Attention Vendors, Film and Broadcast Your Video on Your Channel. Upcoming episodes: 2012 IOBSE Event Coverage; Se-Kure Controls; Keith White, Sr. VP of LP, The Gap Stores.

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Disaster Recovery & Preparedness Committee (DRAP) Meeting. Chicago, IL - Sears Headquarters. August 17, 2012. Click here for more information.

11th Annual Virginia Retail Loss Prevention Conference - Virginia Beach, VA - Holiday Inn Hotel. September 6, 2012. Click here for more details.

Canada's Biggest Retail Loss Prevention Event. Mississauga, ON - International Centre. September 11-12. Click here for more information.

New England ORC Symposium & Trade Show - September 20, 2012 Worcester, MA - DCU Center

Watch for our article the day after each event!

CLEAR's 3rd Annual Training Conference, Dallas, TX. Sept. 18-20, 2012. Learn more here.

8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL

Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit

2012 Thought Challenge Awards Committee

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

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Retailer's Alert

A new column for the retailers to provide you with Daily alerts that may be impacting your stores. This column is for you the retailers and while we strive to find the information online we certainly invite your input as well. It can be anonymous or can have your direct contact information to enable the LP community to respond to you directly. Taking into consideration the Daily's broad reaching audience we wanted to provide you with a tool that can help you communicate with the entire industry in one click so to speak, which in turn will help you deliver real-time LP services to your stores. So if you want to know if stores in a certain area are seeing particular incidents, crimes, or known suspects this column is for you. Also, given the level of the incidents we would also be more than willing to provide you with an individual email alert should there be a critical situation that the industry needs to hear about 24/7. We at the Daily are absolutely committed to providing you with the tools, the information, and the vehicle necessary to deliver real-time solutions nation-wide. Please feel free to contact any of our staff for assistance.

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"Transitioning to Your New Job as an LP Director" b Mike Keenan, VP of LP, Gap North America

Over the next few weeks the Daily will be publishing Mike Keenan's chapter   “Transitioning to Your New Job as an LP Director” from the book Retail Crime, Security, and Loss Prevention, 1st Edition, An Encyclopedic Reference.

Book authors Chuck Sennewald & John Christman
Published and released February 20, 2008.
Imprinted by Butterworth-Heinemann
ISBN: 9780123705297

 "Transitioning to Your New Job as an LP Director"

by Mike Keenan, CPP, CFI
Vice President of Loss Prevention
GAP North America

Exception Reporting is an essential LP tool. Strategically using exception reporting will improve your efficiency because you can focus on problem (exception) resolution. You don’t need to know when things are working as expected, only if there is a problem. Of course, the most common exception reporting systems for LP are POS based, however, exception reports on almost any company process that impacts shortage are valuable. Knowing which stores have high or low results in comparison to the entire store population enables you to focus on areas and locations that are exceptions. For example, Mark Out of Stock (MOS) percentages, a high number could mean that the store is not handling MOS merchandise properly or there is some other issue. By investigating that high number you can identify, address and correct the issue which will reduce the MOS. Reduced MOS improves profitability. If a store has a low MOS number, it could mean that they are not processing MOS properly or possibly even throwing it away. This would cause shortage and the store would not be replenished for the damaged merchandise. Use exception reporting to identify anomalies and investigate the anomalies. You will be able to spend less time and get better results because you are addressing exceptions only.

Continued tomorrow -- click here to read what's been published so far

Mike Keenan is currently the Vice President of Loss Prevention for GAP North America. His prior experience includes sixteen years with Macy’s West where he started as an LP Manager and worked his way to Vice President of Loss Prevention. He then held similar LP positions with Ross Stores, Longs Drugs and Mervyns. He started his career with the Federal Bureau of Investigation. Mike has a Bachelor’s Degree in Criminal Justice from California State University, Sacramento. He has served on the NRF LP Advisory Council and was the Chairperson in 2001 and 2002. He is a licensed Private Investigator in the State of California. In addition, he taught Retail and Corporate Loss Prevention classes at Golden Gate University in San Francisco, California.

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LPNN - Loss Prevention News Network

Featured Episode

Bill Titus, VP LP & Safety, Sears Holdings Corp

This episode gives an inside look to how one of the leading LP
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Town of Newburgh, NY police said they arrested a trio of New York City men Saturday morning using gift cards bought with bogus credit cards to buy thousands of dollars of electronics from Wal-Mart Over the last few months, other large retail stores in the area have been hit by an organized group using forged credit cards, police said. Police are still investigating and more charges are expected. (Source

The LP News Network (LPNN) will be shooting an episode while attending New England's ORC Symposium & Trade Show Sept 20th with Albuquerque's Police Chief Raymond Schultz; Karen Fischer, Albuquerque's Strategic Support Division Manager ; and Joe LaRocca, Senior Advisor, Loss Prevention. The Albuquerque Retail Assets Protection Association (ARAPA) is one of the pioneer's in the development of the public and private partnership programs in the nation especially as it relates to ORC. We'll be talking about its history, the program, and the success of their efforts. Chief Schultz, a nationally recognized figure, has some quite interesting and alarming predictions that will impact the retail industry.

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
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Thought Challenge

Submitted by Randy Guarneri
District Asset Protection Manager

All companies have Shrink Budgets, and we all know the factors that go into those budgets: shrink history, item movement, square footage, sales volume for the last 2 to 3 years, new competition openings, competition closings, etc.

Loss Prevention Departments are measured in some form or fashion by the percentages reflected by the shrink budgets. Here is my proposal: Look at data developed by criminologists Robert Figlio and Steven Aurand, and incorporate this data into our yearly Shrink Budgets.

Now you might be asking yourself these questions: "Who are Figlio and Aurand, and what exactly did they develop that could benefit our company?"

These individuals developed none other than the CAP Index (Crimes Against Persons/Property). This Index is composed of demographic variables such as housing data, population, economic data, educational information, etc. Do these factors sound familiar? They should.

This is the same sort of information which is used when interviewing a suspected dishonest associate and when looking at his/her personnel file to develop our rationalizations when dealing with these issues. Furthermore, we may even seek answers from store managers such as these: "What part of town do they live in?" "How much do they make?" "Are they in school? " "Are they a single parent?" and "How many children do they have?"

Let me give you a perfect example of why CAP Indexes would be useful in Shrink Budgets. Why would a posh store in Ponte Vedra, Florida, with a CAP Index of a minuscule 16 have the same exact Shrink Budget as a store in Atlanta, Georgia, doing the same sales volume with a CAP Index of 584? Would it surprise you that there was a 2.89% difference in shrink between the two stores? You can guess which one had the higher shrink!

In this sputtering economy, theft has increased for both the occasional and professional criminal. If companies were to use criminologists Figlio and Aurand's data model and incorporate it into existing known data that is currently used to make shrink budgets, it could help predict new losses that are on the horizon and help develop realistic budgets. I would also argue that this process could assist in hiring a better quality of employee, help decrease the number of Worker's Compensation Claims, help determine which locations need security guards and/or police officers, and truly compare stores realistically with regards to shrinkage.

It could be a total win-win sweep for Loss Prevention and Operations!

Randy Guarneri has over fourteen years experience in loss prevention management. Guarneri has held various positions in loss prevention and asset protection, including store, district, and regional positions. Guarneri has a Bachelor of Science Degree in Sociology with a Minor in Criminal Justice from College of Charleston. He is a member of the Alabama Retail Association, Southeast Loss Prevention Network, Food Marketing Institute (FMI) for Asset Protection and a member of the Local Chapter of Loss Prevention/Law Enforcement Division of Birmingham.

Guarneri can be reached at or (843) 224-4961.

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Asset Protection Mgr Home Depot Phoenix, AZ Home Depot
Asset Protection Mgr Home Depot Columbia, SC Home Depot
Loss Prevention District Mgr Sears Canada Kitchener, ON, Canada Workopolis
AP Manager Walmart Aberdeen, WA Walmart
Market AP Mgr Walmart Lafayette, LA Walmart
AP Manager Walmart Bonney Lake, WA Walmart
Loss Prevention Mgr Sears Odessa, TX Sears Holdings Corp
Loss Prevention Mgr Kmart Rochester, MN Sears Holdings Corp
Loss Prevention Mgr Sears Camp Hill, PA Sears Holdings Corp
Loss Prevention Mgr Sears Bronx, NY Sears Holdings Corp
Loss Prevention Mgr Sears East Northport, NY Sears Holdings Corp
Loss Prevention Mgr Lord & Taylor Bridgewater, NJ Lord & Taylor
Regional LP Mgr CVS Caremark South Plainfield, NJ CVS Caremark
Dept Mgr Store LP & Safety Lowe's Lincolnwood, IL Lowe's
Dept Mgr Store LP & Safety Lowe's York, PA Lowe's
Dept Mgr Store LP & Safety Lowe's Mt. Holly, NJ Lowe's
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Security Manager BJ's Burlington, NJ BJ's

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Debra Martin was promoted to Senior Director, Global Security Operations for Wal-Mart Stores.
Brad Holderread was named Sr. Loss Prevention Manager for JC Penny.
Rob Flitsch was promoted to Regional Director of Investigations - North Region for Macy's.
Elvis Santoyo was promoted to District Director of Loss Prevention for Macy's.
Mark Wynsma was promoted to District Director of Loss Prevention - Chicago South for Macy's.
Khris Hamlin was promoted to District Director of Loss Prevention - Fort Lauderdale/Palm Beach for Macy's.
Brett Marksberry was promoted to District Director of Loss Prevention - Columbus for Macy's.
Jim Rieber was promoted to District Manager of Investigations - Chicago North for Macy's.
Miriam Nasiri was promoted to District Manager of Investigations - Bay Area South for Macy's.
Jason Lotts, CFI was named District Loss Prevention Manager for Farm Fresh.
Lee Foley, CFI was named Regional LP Manager for Variety Wholesalers.

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Emotional Contagion Can Take Down Your Whole Team How much do emotions matter in the workplace? Walk into any DMV and you'll feel the impact of the prevailing mood instantly. Walk into almost any Apple store and you'll experience the opposite. So what lessons can you take away?  (Like "catching" a cold)
Do You Know What You Are Feeling? Simply being able to feel is a feat in itself. We often spend considerable unconscious effort ignoring what we feel because it can be painful. Who wants to be afraid or jealous or insecure? So we stifle the feelings, argue ourselves out of them, or distract ourselves with busy work or small talk.  (It won't just go away)

Be an Optimist Without Being a Fool Optimism is essential for the motivation you need to reach your goals. But to be successful, you need to understand the vital difference between believing you will succeed, and believing you will succeed easily. Put another way, it's the difference between being a realistic optimist and an unrealistic optimist.  (It's all psychology)

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Getting involved in a process is an obligation and taking it seriously is absolutely critical to your success regardless of what the process involves. Whether it's looking at a job or sitting on a company committee. Once you've committed, your reputation, your image, your future is at stake. Minimizing it won't decrease the impact nor will it reduce the expectations of others. Because when you become part of a process, other people are either looking at you or they're counting on you to be your best or give your best. So once you've committed, follow through and deliver your best.

Just a Thought,
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