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Upcoming Articles

Gregg Smith, Director Loss Prevention -
The Children's Place - The First Year

"Transitioning to YOur New Job as an LP Director" by Mike Keenan, VP of LP for GAP North America. A Chapter From Retail Crime, Security, and Loss Prevention An Encyclopedic Reference


LPNN: Your LP, Attention Vendors, Film and Broadcast Your Video on Your Channel. Upcoming episodes: 2012 IOBSE Event Coverage; Se-Kure Controls; Keith White, Sr. VP of LP, The Gap Stores.

Know about an event we should feature here?
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National Food Service Advisory Council Conference. August 5 -8.

Disaster Recovery & Preparedness Committee (DRAP) Meeting. Chicago, IL - Sears Headquarters. August 17, 2012. Click here for more information.

11th Annual Virginia Retail Loss Prevention Conference - Virginia Beach, VA - Holiday Inn Hotel. September 6, 2012. Click here for more details.

Canada's Biggest Retail Loss Prevention Event. Mississauga, ON - International Centre. September 11-12. Click here for more information.

New England ORC Symposium & Trade Show - September 20, 2012 Worcester, MA - DCU Center

Watch for our article the day after each event!

CLEAR's 3rd Annual Training Conference, Dallas, TX. Sept. 18-20, 2012. Learn more here.

8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL

Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit

2012 Thought Challenge Awards Committee

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

Anna's Linens' Loss Prevention team achieves
lowest inventory shrinkage in the company's history

Operating 300 stores in 20 states, the Loss Prevention team, led by Marlene Kusumoto, has been successful in reaching a company milestone in producing the best shrink results in the company's history with "extreme consistency" as commented on by their CFO, Neil Watanabe. Last week, Anna’s Linens' Senior Loss Prevention Management Team completed its strategic planning meeting over a three day period and developed their new strategic focus initiatives for the company, which is "Safety in the Workplace." In addition, they completed enhancements and modifications to the internal store audit program for 2013, which they in fact administer companywide. They also reviewed and made the necessary adjustments to their Target Store Shortage Program and had the opportunity to continue to provide additional training to their Regional Loss Prevention Managers on the use and application of Aspect, their POS exception based reporting system that has been successfully leveraged as a powerful tool utilized by the Loss Prevention organization. 

At this meeting, the entire group was complimented and acknowledged for each of their roles and contributions which has allowed Anna’s Linens, as of June 2012, to achieve the lowest inventory shrinkage in the company’s history. Neil Watanabe, a former LP executive himself, went on to say that; "This achievement is directly attributable to the leadership and guidance under their Director of Loss Prevention Marlene Kusumoto."

We at the Daily would like to compliment the entire Anna's Linens LP team and specifically acknowledge and commend Marlene Kusumoto's leadership. The mere fact that they reached such an historical accomplishment is a reflection of their efforts and their ability to integrate the LP programs seamlessly throughout the entire organization and obviously with the operations team in complete support or else the accomplishment would not have been possible. Secondly, their ability to redefine and focus their strategic initiative to "Safety in the Workplace" clearly means that they've been able to take their focus to the next level because they've obviously established the core LP programs and LP culture necessary to maintain their current shrinkage results.

Taking on this new initiative will not be an easy task. While most underestimate the safety function and impact in the retail environment, the fact is that the workmen's compensation expense has been rising significantly throughout the U.S. in most retailers and if left unmanaged can represent a significant loss for any retailer. Also, given the obvious increase in critical, dangerous, and in some cases violent incidents in stores across America, it's great to see an LP team being able to focus on the safety aspect for its employees and customers and to develop a safety awareness culture throughout the entire organization. The real issue will be the programs they establish, the execution and delivery of those programs, the training the LP team receives themselves, and the metrics used to measure the success.

Congratulations to the LP team, and Marlene Kusumoto herself, for developing -building - leading - and reaching the results they've produced. It's no small effort and we'd also like to wish them the best on their quest to maintain that performance, while helping to provide a safe environment for their employees and customers. Good Luck and Job Well Done!

Pictured from left to right:

Marlene Kusumoto Director of Loss Prevention, Heather Shanowsky Regional Loss Prevention Manager, Christopher Perry Corporate Loss Prevention Administration Manager, Sean Johnson Regional Loss Prevention Manager, Rudy Bravo Regional Loss Prevention Manager, Daniel Rainey Regional Loss Prevention Manager, Neil Watanabe Chief Financial Officer

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RUN - HIDE - FIGHT Here's an Active Shooter training video produced by government officials in Houston, TX. Every employee should watch it! It's a great one! Get proactive and involved!

Amazon's Total Domination is a warehouse away with same day delivery right at your door Premiering in 09' it now is in 10 major cities and cost $9 per item and $4 for Prime members and now they're testing same day grocery in Seattle. They haven't marketed it much and it still appears as though it may not be taking off. But so far, Amazon's same-day delivery hasn't exactly killed brick-and-mortar retailers. Granted, the services are not aggressively marketed and relatively few users know they exist. They're on a warehouse building spree and that will continue for some time. Seems reminiscent of Wal-Mart's days in the 80's and 90's. (Source

Former CEO of Tuesday Morning claims they fired her after learning she was diagnosed with breast cancer after 12 years in the job. Kathleen Mason, the former President and CEO of the Dallas-based, closeout retailer, has filed charges of disability discrimination against her former employer with the Equal Employment Opportunity Commission (EEOC). In the filing, Mason said she was removed from her leadership role in June after disclosing to the Tuesday Morning board that she was battling breast cancer. Mason led the company to 12 consecutive years of profitability before her firing. (Source

click to watch videoArizona is seeing a big increase in pharmacy robberies and Walgreens is responding by installing time-delay safes to keep oxycodine locked up Nearly 60 pharmacies hit across the state, including nine in a year's time in Tucson. Pat Marshall who is the loss prevention manager says, by installing this safe, it will take much longer for the thieves to reach the drugs and it will give police time to arrive. "The time delay safe has already been installed in other states," Marshall says. "We used them in Washington and Colorado and our robberies have decreased significantly, 84% in those areas." They also installed state of the art surveillance equipment. In the last year, Walgreen's has spent hundreds of thousands of dollars upgrading their security system. So the time delay safe is just another tool to keep its employees and customers safe. (Source

IRS Pays Out Billions in Fraudulent Refunds. The scam is so rampant that thieves are apparently sending in false returns in bulk without even bothering to change the mailing address on the returns. The inspector general said it found one residential address in Lansing, Michigan that was the source of an astonishing 2,137 tax returns, and to which the IRS directed more than $3.3 million in potentially fraudulent refunds. In another case, a single residential address in Chicago was the source of 765 tax returns, generating more than $900,000 in potentially fraudulent refunds.  (Source

Retail Counterfeiting Has Grown Into A $600 Billion Industry Counterfeiting is one of the fastest-growing and most profitable industries in the world, experts say. Accounting for 5 percent to 7 percent of the world trade market, phony products are a $600 billion industry. (Source

Courts getting tough with counterfeiters - 3 men sentenced to 5 months each in Federal prison and 3 years of supervised release for selling counterfeit goods in Rockford, IL. The arrests were the result of an investigation by Rockford Police and several federal agencies including the Department of Homeland Security and the Internal Revenue Service. The three men all pled guilty to selling or conspiring to sell counterfeit clothes, shoes, and merchandise earlier this year. Selling counterfeit goods through two stores the men were sentenced to five months in federal prison to be followed by three years of supervised release. The first five months of supervised release will be spent on house arrest. The three defendants must also pay restitution to their victims and repay the government for the costs incurred during the investigation. One will also pay a fine of $5,000. (Source

click to watch video
Large-scale fencing operation discovered in Pasco, Washington An investigation into some stolen property that started in Kennewick led detectives to Richland and then into Pasco where a massive fencing organization was uncovered. Brand new mattresses covered in plastic, piles of aluminum and dozens of car batteries were also visible through the fence. It was too early to determine a value of the property, but Raymond said it’s easily in the “hundreds of thousands” of dollars. Some of the items have already been linked to thefts and burglaries reported to Kennewick, Pasco and Richland police and Benton County sheriff’s deputies. (Source

Picture: Gucci, Prada, Vuitton counterfeits seizedCounterfeit Handbags and Accessories valued at $360,000 and pounds of marijuana seize by Laguna Police. Laguna Beach police detectives seized over 100 counterfeit handbags, hats and accessories Thursday morning in an operation conducted at Cobbler's Corner, located at 985 S. Coast Hwy. The handbags, which, according to Laguna Beach police, carried the names of such high-end brands as Tory Burch, Dooney and Bourke, Chanel, Gucci, Louis Vuitton, Chloe and Jimmy Choo, had an estimated value of $100,000. While detectives were conducting the investigation inside the store, one of the handbag suppliers showed up on business. She was detained, and eventually agreed to help detectives with the case by taking them to her South Laguna home to pick up even more allegedly counterfeit products. There they allegedly discovered additional items valued at more than $260,000, as well as two pounds of marijuana.  (Source

Two Minneapolis men plead guilty in $2 million identity theft case
. Two Minneapolis men on Thursday became the latest to plead guilty in a large identity theft ring that caused a loss of $2 million to banks and retail stores in 14 states. Steven Lavell Maxwell, 43, and Joel Delano Powell III, 19, admitted that they stole identification information from hundreds of people and used it to create fake IDs and counterfeit checks. Those ID items were then used to buy expensive merchandise at stores, which were later returned for cash. The identity theft scam ran from 2006 to 2011, operating in Minnesota and other states. There are 21 co-conspirators in addition to Maxwell and Powell who have already entered guilty pleas in the case. Five others alleged co-conspirators have pleaded not guilty and are scheduled to go on trial August 20.  (Source

Picture: Randy Clark Jr.Man charged in box cutter attack on Ace Hardware employee. A 35-year-old man from Con Rapids, Minnesota stands charged in an armed attack that sent a hardware store employee to the hospital. Prosecutors charged Randy Clark, Jr. with two counts of first degree aggravated robbery and one count of simple robbery. Witnesses say that Clark and a female accomplice tried to steal some brass plumbing fittings from the Ace Hardware store Tuesday morning. Employees spotted him and followed Clark out into the parking lot as he tried to escape. When one employee reached into the getaway vehicle and tried to pull the keys from the ignition, police say Clark threatened to kill him, pulled a box cutter and slashed the man across the arms as he tried to protect himself. Clark ran but the store owner followed and relayed the suspect's location to police, who then arrested him. (Source

Picture: Trio of thieves steal thousands in shoes
Police Seek ID of Three Suspects in a Rack Room Shoe Store Burglary. Largo, Florida Police need help identifying three suspects who allegedly took shoes valued at several thousand dollars on July 21. The subjects allegedly loaded the shoes into an unknown vehicle and fled the scene, according to police. Police said similar burglaries have occurred in St. Petersburg and Pinellas Park. (Source

Video: Truck used in Fresno smash and grab burglary

Truck used in smash and grab of a Sally Beauty store in Fresno. Burglars smashed a truck through the store font of the Sally Beauty to apparently steal the safe. The theft occurred around 3 am and police are now looking for a Chevy Silverado with some possible damage. (Source

New Zealand cell phone store mobbed by burglars. Using an axe to smash out the store window of the store, several burglars make off with over $7000 in merchandise. This store opened only 10 days ago. This is the second time in the past week the store was raided, police believe the suspects are teens. (Source

Just announced today! LPNN will be filming at the New England Organized Retail Crime Symposium & Trade show on September 20, 2012.

Quarterly Same Store Sales Results
Hhgregg Q1 down 5.1% with net sales up 13.5% (boosted by 30 new stores during past 12 months)

July Same Store Sales Results
Stage Stores up 5.3%
Saks Fifth Ave. up 3.5%
Kohl's up 1.7%
The Bon Ton up 0.1%

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"Transitioning to Your New Job as an LP Director" b Mike Keenan, VP of LP, Gap North America

Over the next few weeks the Daily will be publishing Mike Keenan's chapter   “Transitioning to Your New Job as an LP Director” from the book Retail Crime, Security, and Loss Prevention, 1st Edition, An Encyclopedic Reference.

Book authors Chuck Sennewald & John Christman
Published and released February 20, 2008.
Imprinted by Butterworth-Heinemann
ISBN: 9780123705297

 "Transitioning to Your New Job as an LP Director"

by Mike Keenan, CPP, CFI
Vice President of Loss Prevention
GAP North America

One concept that helps to develop a team is to create an identity for the LP Department. This can include an LP Department logo, tag line, and Mission Statement or any combination of the three. Many companies have a Mission Statement but it is not specific to LP. Use the basic concepts from the company Mission Statement but tailor it to the LP Department. Here is an example of an LP Department Mission Statement:

"Company XYZ Loss Prevention is committed to
consistently driving processes that will improve
profitability by reducing losses through investigations
and operational compliance while providing a safe
environment for our Employees and Customers."

A fun way to create an LP logo or tagline is to hold a contest within the LP Department. Your own people can come up with some great concepts that you can turn into the LP Department identifiers. The fact that they created the logo and/or tagline themselves will cause them to take ownership. If your LP people can’t come up with anything that fits your vision, work with your Marketing Department or, if you don’t have a Marketing Department, use an outside vendor.

Continued tomorrow -- click here to read what's been published so far

Mike Keenan is currently the Vice President of Loss Prevention for GAP North America. His prior experience includes sixteen years with Macy’s West where he started as an LP Manager and worked his way to Vice President of Loss Prevention. He then held similar LP positions with Ross Stores, Longs Drugs and Mervyns. He started his career with the Federal Bureau of Investigation. Mike has a Bachelor’s Degree in Criminal Justice from California State University, Sacramento. He has served on the NRF LP Advisory Council and was the Chairperson in 2001 and 2002. He is a licensed Private Investigator in the State of California. In addition, he taught Retail and Corporate Loss Prevention classes at Golden Gate University in San Francisco, California.

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LPNN - Loss Prevention News Network

Featured Episode

Los Angeles Organized Retail Crime
Associations Leaders

Learn how LAAORCA came together and evolved to become the
biggest ORC group in the U.S.


Just announced today!

LPNN will be filming at the New England Organized Retail Crime Symposium & Trade show on September 20, 2012.

Season One Episode Release Dates

August 6

Suni Shamapande & two IOBSE members

August 7

George Logan & Oliver Wainwright

August 13

Se-Kure Controls



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Video: $16,000 in Burberry handbags stolen from Philadelphia store
Philadelphia Burberry store hit for over $16,000 by a team of thieves. Police are looking for a team of thieves who stole 15 handbags, collectively valued at $16,240, from a Center City store Thursday morning. Police said two women entered the Burberry store at 1705 Walnut St. before 10:30 a.m. and distracted an employee. Four men then ran in and grabbed the handbags. All six were last seen making their getaway in a silver Ford Contour. Investigators were examining surveillance videos in an effort to identify the thieves.  (Source

Two women busted in Fairlawn, OH for hitting Apple stores repeatedly and stealing thousands in merchandise. Over the last month, two women from Pennsylvania have repeatedly walked into Summit Mall's Apple Store and stole thousands in merchandise, a Fairlawn police report said. One woman also had stolen merchandise from Things Remembered and RadioShack. Apple Store security saw the women enter the store on June 24 and steal $1,800 of merchandise. The women came back again on July 13 and stole $2,000 of products. Finally, they came back once more on July 19 and stole $2,461 in merchandise. (Source

Coming next week; An interview with Kevin Plante, Chairperson of the New England ORC Symposium & Trade Show, and Manager of U.S. Retail LP Operations, on the history and story about New England's ORC Symposium & Trade Show. Over the next few months we'll be featuring all of the leaders, both public and private, of these efforts throughout the U.S. With the focus being to gather the history and the progress of the ORC efforts on a national scale. With the final piece putting it all together for the community to learn from and use. And with the objective of adding value to the effort and recognizing all those involved.

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

Thought Challenge


Submitted by Jerrod Smelker
Department Manager of Loss Prevention and Safety

Being an LP professional we are a proud group. We take pride and have honor in what we do each day. We are problem solvers, trainers, investigators, counselors, educators, number crunchers, speakers and thinkers. It is how we do these things and conduct ourselves that define us as true LP professionals. Of all the traits and skills we have and use perhaps one of the most important is being humble.

It is my sincere belief that within the LP profession there is no room for egos and selfishness. There is however a great deal of room for being humble. Humbleness is a trait that is learned throughout your lifetime through trial and error, lessons learned and walking in other's shoes. The hope is that you have it prior to becoming an LP professional; however luckily it can be ascertained while in the LP positions.

If you are truly able to understand and embrace what being humble is, you will then be able to appreciate and be compassionate and supportive when it comes to peers and those you encounter within your day to day responsibilities. Allow yourself to better appreciate and recognize those around you and you become a student of life and all that it has to offer. If you abandon any egotistical attributes and selfish wants and needs, you will find that those around you have quite a bit to offer.

We need to always remember that there will always be someone else out there who knows more than us, has done more than us, has more experience and can teach us something. Along with that we need to remember that to someone else, we are that person who knows more and can help to educate them.

Whether you know it or not there are most likely people you work with that are enamored with you and your position. They wish they were in your shoes at times because to them, you and what you do is a bit of a mystery and looks prestigious. If you open yourself up to them you will be surprised at what you may find and learn.

Use humbleness to grow in your personal life and your professional life. You will come to find that being humble will change the way you hear people, see things, act and react to the world around you. You will find that you will be rewarded professionally, mentally, physically and emotionally.

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Assistant LP Safety Mgr Tuesday Morning Dallas, TX Linkedin
Physical Security Services Manager Tuesday Morning Dallas, TX Linkedin
Dept Mgr Store LP & Safety Lowe's Vernal, UT Lowe's
Asset Protection Mgr Sam's G1 Woodbury, MN Walmart
Sr Investigator AP Walmart Atlanta, GA Walmart
Sr Investigator AP Walmart Philadelphia, PA Walmart
Asset Protection Mgr Home Depot Independence, MO Home Depot
Area LP Mgr Gap New York, NY Gap, Inc.
Area LP Mgr Ross Stores Northern VA Ross Stores
Area LP Mgr Ross Stores Richmond, VA Ross Stores
Flagship District LP Mgr Abercrombie & Fitch Munich, Germany Abercrombie & Fitch
Loss Prevention System Mgr Compass Group Atlanta, GA Compass Group
Loss Prevention Mgr Sears Reading, PA Sears Holdings Corp.
Loss Prevention Mgr Sears Midland, TX Sears Holdings Corp.
Loss Prevention Mgr Sears Meridian, MS Sears Holdings Corp.
Loss Prevention Mgr Sears Waterford, CT Sears Holdings Corp.
Loss Prevention Mgr Kmart Burton, MI Sears Holdings Corp.

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Legislative Update

On May 29, 2012, House Bill 12-1304, Concerning measures to prevent organized retail theft, was approved by the Governor of Colorado. The bill made changes to existing state laws in regards to organized retail theft - false alarm penalty - definitions of theft detection deactivating device and theft detection shielding device. If a person causes a fire or exit alarm to go off or deactivates an alarm, that conduct is an act of false reporting to authorities and is penalized as a class 2 misdemeanor. The definition of a "theft detection deactivating device" and "theft detection shielding device" are expanded. Below is the bill in its entirety. (Source


HOUSE BILL 12-1304

BY REPRESENTATIVE(S) Barker, Brown, Casso, Court, Holbert, Joshi, Kerr A., Kerr J., Liston, Nikkel, Pace, Priola, Stephens, Summers, Vigil, Young, McNulty, Baumgardner, Becker, Bradford, Fischer, Looper, Murray, Schafer S., Soper, Swalm, Todd;
also SENATOR(S) Newell, Cadman, Foster, Jahn, Williams S.

Concerning measures to prevent organized retail theft.

Be it enacted by the General Assembly of the State of Colorado:

SECTION 1. Legislative declaration. (1) The general assembly hereby finds and declares that:

(a) Organized retail theft is a growing criminal enterprise in this state with evolving methods that not only cost business significant revenue but also endanger Colorado citizens that are present during an act of organized retail theft; and

(b) Over $500 million in goods are stolen from Colorado businesses every year, costing the state nearly $15 million annually in lost sales tax revenue.

(2) Therefore, it is necessary for the state to bolster the state criminal laws associated with some of the methods used to commit organized retail theft.

SECTION 2. In Colorado Revised Statutes, 18-8-111, amend (1) (a) and (2) as follows:

18-8-111. False reporting to authorities. (1) A person commits false reporting to authorities, if:

(a) He or she knowingly:

(I) Causes by any means, including but not limited to activation, a false alarm of fire or other emergency or a false emergency exit alarm to sound or to be transmitted to or within an official or volunteer fire department, ambulance service, law enforcement agency, or any other government agency which deals with emergencies involving danger to life or property; or

(II) Prevents by any means, including but not limited to deactivation, a legitimate fire alarm, emergency exit alarm, or other emergency alarm from sounding or from being transmitted to or within an official or volunteer fire department, ambulance service, law enforcement agency, or any other government agency that deals with emergencies involving danger to life or property; or

(2) False reporting to authorities is a class 3 misdemeanor; except that if it is committed in violation of paragraph (a) of subsection (1) of this section and committed during the commission of another criminal offense, it is a class 2 misdemeanor.

SECTION 3. In Colorado Revised Statutes, 18-4-417, amend (2) (a) and (2) (c) as follows:

18-4-417. Unlawful acts - theft detection devices. (2) As used in this section:

(a) "Theft detection deactivating device" means any tool, instrument, mechanism, or other article adapted, designed, engineered, used, or operated to inactivate, incapacitate, or remove a theft detection device without authorization. "Theft detection deactivating device" includes, but is not limited to, jumper wires, wire cutters, and electronic article surveillance removal devices.

(c) "Theft detection shielding device" means any tool, instrument, mechanism, or article adapted, designed, engineered, used, or operated to avoid detection by a theft detection device during the commission of an offense involving theft. "Theft detection shielding device" includes, but is not limited to, any laminated or coated sack or container that is capable of avoiding detection by a theft detection device foil lined or otherwise modified clothing, bags, purses, or containers capable of and for the sole purpose of avoiding detection devices.

SECTION 4. Safety clause. The general assembly hereby finds, determines, and declares that this act is necessary for the immediate preservation of the public peace, health, and safety.

Approved: May 29, 2012

Capital letters indicate new material added to existing statutes: dashes through words indicate deletions from existing statutes and such material not part of act.

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Is Your Leadership Showing? Most members of a team know when they're doing their work well. For leaders, it's a bit different. How do you show that you're leading? Here are five competencies that good leaders demonstrate. Each is framed with a question to help you think about opportunities to display leadership.   (Look and act like a leader)

Body Language Will Make Or Break Future Leaders In the future, leaders who believe that what they say carries more weight than anything they do, will be asked to step down from that position. The most successful leaders will be those whose policies, actions, behaviors, and body language are strategically aligned with their verbal messages.  (Three predictions)
Your Guide to Smart Body Language in the Conference Room So you're prepping for a big meeting. You've done your research on the topic, prepared a presentation (or thoughtful questions to ask the speaker), and picked out the perfect suit. You're ready, right? Actually, there's something else to consider: Your body language.  (scenarios to translate)

What Leaders Can Learn From Michael Phelps About Preparation "Most of the world knows by now that U.S. swimmer Michael Phelps broke the all-time record for most medals won by an Olympian in London this week. It's a truly amazing achievement on Phelp's part but, honestly, not one in which there are many legitimate leadership lessons.  (Be Bob Bowman)

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Tip of the Day - Sponsored by Vector Security

Loyalty is one of the most precious values there is and a loyal team that's unified in its goals and objectives, even in defeat, is strong and supportive. Loyal teams can make the largest tasks seem effortless and they create a sense of ownership of family that inspires individual performance and comforts individual failure. Earned slowly and grown daily, loyalty is a commodity no leader can be without because it fuels success, unifies purpose, and gives birth to exceptional performance. Without loyalty, teams splinter and lose focus on the true objectives. It's rare to build a truly loyal team and it's incredibly difficult to keep them together long term with private agendas always pressuring the balance. And yes, even loyal teams require balancing because at the end of the day it's always about personal agendas. Professional sports teams are constantly looking for that balance and the right players to fit as a team and the same holds true in business. With the right team, anything is possible and conversely one team member can destroy the entire balance. So being a team player is important even when you decide not to be.

Just a Thought,
Gus Downing

Gus Downing

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