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July 31, 2012 SUBSCRIBE

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Age old study resurfaces; Does paying higher wages decrease employee theft? According to a study conducted by University of Illinois and University of Southern California professors it does, "the reduction in theft that comes from a boost in wages would cover nearly 40 percent of the cost of paying employees more." According to the National Employment Law Project, the retail industry has the third largest share of low-wage workers in the country. Illustrating this point, more than 50 percent of New York City retail workers make less than $10 an hour, according to a report from the Retail Action Project. Please feel free to incorporate this study in your next WZ interview. (Source

Lowe’s Canada makes a $1.9 billion bid for Rona. Rona has turned down the acquisition offer from Lowe’s after first asking for a little more time back on July 8th. Rona is Canada’s largest home-improvement chain, and Lowe’s indicates that the merger between the two companies is still a possibility in the future. Quebec's financial minister also issued a statement saying the deal wasn't in the province's or the country's best interest, given Rona's importance to the economy. (Source

click to watch video
The General Store closes its doors after 224 years in Rhode Island. Passed down through the family, charm and history just could not compete with the large chain stores. In 2007, U.S. Sen. Jack Reed and then-Gov. Donald Carcieri issued proclamations naming Gray's as the oldest continuously run general store in the country. However, other stores also make the same claim. (Source

Going Green, Walmart unveils 100th solar installation in California. Walmart has finished the rooftop solar installation at its San Diego store, the 100th project completed so far in California. Last year, Walmart committed to extending its rooftop solar portfolio to more than 75 percent of its California stores (approximately 130) by the end of 2013. In California, the solar installations will handle 10-30% of each facility's total electricity needs. The combined output of the systems is estimated at 70 million kilowatt-hours (kWh) annually. (Source

Supervalu's new Canadian CEO making changes, hoping to recapture his past success he achieved at Canadian Tire. Wayne Sales drew praise from stock analysts and the Canadian media for his 2000-2006 reign as CEO at Canadian Tire. Revenue climbed 60% to $8.3 billion, while profit more than doubled to $355 million. Gross margin steadily inched up to 8% from 6.4%. More importantly, Canadian Tire’s stock price tripled. Sales, 62, is known for his gregarious personality. He would wander off during store tours to chat up customers and examine inventory. He’s obsessed with details, too. Sales got his start in the retailing world unloading trucks and stocking shelves at Kmart in his hometown of Lynchburg, Virginia. (Source

CFO at Home Depot and Macy’s named to the Wall Street Journal’s 'Best CFO' list. Home Depot’s Carol Tome’ and Macy’s Karen Hoguet were named to the Wall Street Journal’s list of the top 5 CFO’s in the country. The Wall Street Journal compiled the ranking using quantitative and qualitative measures, including the role the CFO plays in each company and how peers and competitors regard the CFO's work. The top listed CFO is Mark Loughridge of IBM. (Source

Olympic souvenirs moving well, but retailers drop the prices by 80%. The 2012 Organizing Committee has estimated that $1.5 billion will be generated from the sales of Olympic souvenirs. (Source

World Retail Hall of Fame for 2012 names Lew Frankfort CEO of Coach and Dickson Poon chairman of Dickson Concepts and the owner of Harvey Nichols; Sir Stuart Rose, the former chairman of Marks & Spencer, and designer Sir Paul Smith. All four individuals will be honored at a World Retail Hall of Fame lunch held in London during the World Retail Congress' annual summit, which runs from Sept. 19 through 21. (Source

Expert says to plan for data theft by employees and be prepared. According to Verizon's "2012 Data Breach Investigations Report," 174 million corporate records were compromised in 2011. Speaking at Security 2012 in Sydney, experts focused on data breach development and the importance of backup data to assist investigators in their data loss investigations. (Source

Another bomb threat for Walmart. This time the threat was called in to the Walmart in Secaucus, New Jersey. The incident happened Monday afternoon when some 700 people were evacuated from the Mill Creek Mall Walmart so police and bomb-sniffing dogs could search the 100,000-square-foot facility, as well as any trailers in the vicinity. This brings the Walmart bomb threat count up to 12. (Source

Teenager who hacked the former British Prime Minister’s gmail, going to prison for 6 months. Junaid Hussain, 18 and a member of Team Poison, was able to hack into Tony Blair’ s personal gmail account, accessing email address and phone numbers of the most powerful political leaders in the world. Hussain also tied up a British Anti-terrorism telephone hotline. (Source

Lowe’s Loss Prevention pops a tool thief, recovering $17,000 in North Carolina. Loss Prevention and Police worked together to take down a thief tied to pawning new Dewalt power tools at a local shop. Detectives acquired a warrant which lead to Dennis Gray who had a long detailed history of inventory he had pawned. Gray now faces charges of felony obtaining property by false pretense. (Source

South Carolina Police Search for Suspect in a Radio Shack Armed Robbery & Kidnapping - store employee arrested. Police are searching for two suspects in an alleged armed robbery and kidnapping at a local Radio Shack. An employee of the store has also been arrested in the robbery investigation. Kireem Jamie McCoy, 22, is wanted for armed robbery, two counts of kidnapping, conspiracy and possession of a firearm during a violent crime. A second man in the robbery incident has not been identified by police. A store manager at the Radio Shack told police that the two men were wearing hoods when they came into the store. She said they claimed to be armed and demanded that merchandise cages be opened. They allegedly forced one employee into a backroom and told her not to move, while another employee, Arriel Lucille Sanders, 21, was told to open cages. The suspects reportedly also took cash from a register and fled out the back door. (Source

U.S. Immigration and Customs Enforcement Homeland Security discover 45 Snicker bars made of methamphetamine. Rogelio Mauricio Harris, 34, was arrested at Los Angeles International Airport on Friday by special agents while preparing to board a flight to Japan. All told, the contraband candies contained four pounds of methamphetamine with a street value of about $250,000 in Japan. (Source

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Los Angeles jewelry robber in critical condition after owner shoots him in the head. The suspect was ordered to drop his weapon as the owner came out of the back room of his store. When he didn’t, the owner fired. A total of three suspects have been arrested. (Source

click to watch video

Home Depot parking lot rage in Spokane ends in arrest. Sherri Schlosser was having a bad day as she drove into the parking lot of The Home Depot. Not happy with the way an elderly couple was driving in the lot, once parked, Schlosser began yelling and then sprayed the 72 year old disabled woman in the face with pepper spray. Schlosser now faces third degree assault charges. (Source

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Miami-Dade Police Department, Intracoastal District, General Investigations detectives are currently investigating a commercial burglary. According to investigators, this business has been burglarized twice in which the subject’s description and modus operandi in both cases are similar. During the incidents, the unknown subject smashes the front door of the business and enters the jewelry store. The subject then hurdles the glass counter top and removes miscellaneous jewelry and cash in excess of $27,000. (Source

Three gas stations in Mobile, Alabama face closure as police bust the owner and associates dealing in illegal spice sales. Police said they had warned the community that the sale of illegal spice would not be tolerated, following a search of three gas stations owned by Husain Abdulla, he not only lost the product, he may face the loss of his business license if the Chief of Police has his way. Recovered were 533 packs of illegal spice, a 9mm weapon and a GMC Yukon; in total confiscating nearly $230,000 in value. (Source


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Upcoming Articles

Gregg Smith, Director Loss Prevention -
The Children's Place - The First Year

"Transitioning to YOur New Job as an LP Director" by Mike Keenan, VP of LP for GAP North America. A Chapter From Retail Crime, Security, and Loss Prevention An Encyclopedic Reference


LPNN: Your LP, Attention Vendors, Film and Broadcast Your Video on Your Channel. Upcoming episodes: 2012 IOBSE Event Coverage; Se-Kure Controls; Keith White, Sr. VP of LP, The Gap Stores.

Know about an event we should feature here?
Let us know.

National Food Service Advisory Council Conference. August 5 -8.

Disaster Recovery & Preparedness Committee (DRAP) Meeting. Chicago, IL - Sears Headquarters. August 17, 2012. Click here for more information.

11th Annual Virginia Retail Loss Prevention Conference - Virginia Beach, VA - Holiday Inn Hotel. September 6, 2012. Click here for more details.

Canada's Biggest Retail Loss Prevention Event. Mississauga, ON - International Centre. September 11-12. Click here for more information.

New England ORC Symposium & Trade Show - September 20, 2012 Worcester, MA - DCU Center

Watch for our article the day after each event!

CLEAR's 3rd Annual Training Conference, Dallas, TX. Sept. 18-20, 2012. Learn more here.

8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL

Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit

2012 Thought Challenge Awards Committee

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

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eBay News

eBay Investigators Support Major Coupon Fraud Scam Investigation

eBay Global Asset Protection supported investigation into counterfeit coupon scam that grossed millions of dollars leads to three arrests is called biggest such activity in US history. The three women arrested were charged with illegal enterprise, forgery, counterfeiting and operating fraudulent schemes. For more than four years, the women created coupons for free products and sold them on several websites, including Ebay. More than $25M in counterfeit coupons were seized in the bust, along with four homes, 21 vehicles – including luxury cars, an RV and a 40-foot speedboat – and 20 guns. The police seized 12 bank accounts, one of which contained more than $2M. Because many cashiers know to look for a security hologram on free-product coupons, the alleged counterfeiters even advertised on one of their websites that they would add a holographic sticker to your fake coupon for an additional $3. Executive Director of the Coupon Information Center, an industry watchdog group that assisted in this counterfeit investigation said. "This case clearly demonstrates the dangers of purchasing coupons on the Internet, whether it is from independent websites, email or from online auctions," Miller said. "Coupon buyers expose themselves to the possibility of becoming involved with counterfeits, stolen property or other criminal activities. They may also expose themselves to additional risk by providing their names, home addresses and financial information to organized crime rings." Click here for full article.

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"Transitioning to Your New Job as an LP Director" b Mike Keenan, VP of LP, Gap North America

Over the next few weeks the Daily will be publishing Mike Keenan's chapter   “Transitioning to Your New Job as an LP Director” from the book Retail Crime, Security, and Loss Prevention, 1st Edition, An Encyclopedic Reference.

Book authors Chuck Sennewald & John Christman
Published and released February 20, 2008.
Imprinted by Butterworth-Heinemann
ISBN: 9780123705297

 "Transitioning to Your New Job as an LP Director"

by Mike Keenan, CPP, CFI
Vice President of Loss Prevention
GAP North America

Another important area to review is the LP budget. First understand what your annual budget is and how it was developed. How is the department trending for the year? Is it on budget? Is it over budget? Is it under budget? Are expenses being managed properly? Poor expense management will usually put you under an unwelcome spotlight so make sure you understand the finance methodology of your company. It is critical that you have mechanisms in place that will alert you to over budget and under budget situations before you receive summary reports from the Finance Department.

Continued tomorrow -- click here to read what's been published so far

Mike Keenan is currently the Vice President of Loss Prevention for GAP North America. His prior experience includes sixteen years with Macy’s West where he started as an LP Manager and worked his way to Vice President of Loss Prevention. He then held similar LP positions with Ross Stores, Longs Drugs and Mervyns. He started his career with the Federal Bureau of Investigation. Mike has a Bachelor’s Degree in Criminal Justice from California State University, Sacramento. He has served on the NRF LP Advisory Council and was the Chairperson in 2001 and 2002. He is a licensed Private Investigator in the State of California. In addition, he taught Retail and Corporate Loss Prevention classes at Golden Gate University in San Francisco, California.

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LPNN - Loss Prevention News Network

Trade Associations, Conferences & Series

2012 International Organization of Black Security Executives (IOBSE) Spring Conference

Part 2: "Never Eat Alone"

Keith White & Suni Shamapande

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The IOBSE episodes sponsored by
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"Never Eat Alone" - IOBSE Conference Session - In this three part series filmed at the International Organization of Black Security Executives Spring Conference Suni Shamapande, Divisional Vice President of Loss Prevention for Sears Holdings Corp. & Keith White, Sr. Vice President of Loss Prevention, The Gap Stores address the attendees on the importance of networking - featuring the book "Never Eat Alone" by Keith Ferrazzi. Filmed April 2012. Stay tuned tomorrow for the final part.

Season One Episode Release Dates

August 6

Exclusive Interviews with:
Suni Shamapande & two IOBSE student members; George Logan & Oliver Wainwright, two of the IOBSE's founding fathers; and Gene Smith, President of the Loss Prevention Foundation.


August 13

Se-Kure Controls
Meet Roger Leyden President and John Mangiameli VP National Sales for Se-Kure Controls as they discuss their company history, organizational structure and products offered. They also touch upon their company outlook and focus for 2012, including their customer service model and how they support the LP industry.


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Three arrested after $9,000 in merchandise taken from Victoria's Secret in Boca Raton. One suspect admitted to officers that the three of them would work together stealing merchandise using a booster bag, and admitted to committing two previous thefts. Officers recovered over $9,000 in stolen merchandise from a rented Nissan Sentra. Two are charged with grand theft and using an anti-shoplifting device, the third suspect is charged with grand theft and distracting a merchant during the offense. (Source

Three charged with several computer thefts from Walmart. All three suspects of Carlisle, were arrested after they were identified by Silver Spring Township police as suspects who stole two computers from Walmart valued over $2,000. All three were charged with felony retail theft and felony conspiracy to commit retail theft. Police say two men and one woman entered the Walmart at 4:50 p.m., selected a computer and removed the theft prevention device. They then exited the store without paying for the computer. The three then returned again at about 7:15 p.m. that same day and repeated the routine. (Source

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
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Thought Challenge

Submitted by Chris McGourty
Multi District Loss Prevention Manager
NAPA Albany NY & NAPA Boston Ma

Over the 23 years in Loss Prevention I have seen this industry grow & change as I was growing with it. I started my career in Loss Prevention as a store detective at Filene’s Basement as part of a Co-op Job from Northeastern University in Boston. I enjoyed the challenge of catching shoplifters and educating the store employees on how the company was suffering losses and what we all can do to help the company be more profitable. As my friends at Northeastern University became FBI, Customs, Secret Service Agents I thought about a career in Law Enforcement but decided to continue on my career path as a Loss Prevention Professional. At Filene’s Basement I later became a Loss Prevention Manager, Multi Unit LP Manager and Senior Corporate Investigator.

As time moved on and so did I. Thinking I have made it I landed a Regional Director Job with Wet Seal / Contempo Casuals at 26 years old. Very "Green" I thought I could solve all the loss issues. Responsible for 118 stores in 18 states I was all over the United States Training, Educating and promoting Awareness. To show you how "Green" I was I have a funny story while I was at Wet Seal. I had to travel to a security meeting in New York. I flew in and had $60.00 bucks in my pocket. I got to the meeting and the seats were shaped in a "U" pattern and of course no seats left around the Tables so I had to sit in the middle. The average age in the room was 50-55 and I was out of sorts. As they begin to order their lunches, Es’ cargo, Steaks, etc. and the cheapest thing on the menu was a turkey sandwich I chose that. Remember I had only $20 bucks left because my cab ride was $40. The waiter looked at me and said "light lunch". I later found out that the companies pay the bill.

As time rolled on I moved around to other jobs because I was trying to support my wife and three daughters. I worked for Lechmere, Filene’s Upstairs, Lowes, and later TJX as a National Task Force Investigator. I was with TJX for close to 10 years chasing down Organized Retail Crime cases. Over my time there I closed 77 cases totaling around 2 million dollars. I have a passion for uncovering complex retail cases. I have seen all kinds of schemes and frauds in business and personally.

There are many in our industry that think Organized Retail Crime is hype but I disagree. I have seen individuals who live off of corporations. They travel store to store committing Identity theft, Refund Fraud, Check, and Credit Card Fraud. Many think it’s not worth spending the money to have special investigators work these types of cases. What do you think? Promoting Education, Training and Awareness is essential to prevent these types of crimes and prosecuting them 100%.

In my current role at Genuine Parts Company as a Multi District Loss Prevention Manager I get to promote, train, and make all the associates aware of all of these types of crimes and be the go to person to help catch and prosecute them.

Time has changed when I first started my career. We have evolved as an industry and continue to make strides to combat all kinds of retail thefts. The internet has thrown that "Monkey Wrench" in the pot but I know we will find ways to prevent thefts. I myself am looking to continue my education in "Cybercrime" because I feel strongly it’s needed.

We must as an Industry continue to Educate, Train, and Promote Awareness and build relationships with all levels of Law Enforcement, and the Criminal Justice System.

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Information Security Director Bell Mississauga, ON, Canada Workopolis
Information Security Director Bell Montreal, QC, Canada Workopolis
Information Security Director Bell Toronto, ON, Canada Workopolis
Area LP Mgr Lowe's Madera, CA Lowe's
Dept Mgr Store LP & Safety Lowe's Slidell, LA Lowe's
Asset Protection Mgr Sam's G1 Sherman, TX Walmart
Sr Recovery Specialist - AP Walmart Bentonville, AR Walmart
Asset Protection Mgr Home Depot Boston, MA Home Depot
District LP Mgr TJMaxx Edmond, OK The TJX Companies, Inc.
Loss Prevention Mgr Sears Jensen Beach, FL Sears Holdings Corp.
Loss Prevention Mgr Sears Lithonia, GA Sears Holdings Corp.
Loss Prevention Mgr Kmart South Burlington, VT Sears Holdings Corp.
District LP Mgr Dick's Sporting Goods Burbank, CA Dick's Sporting Goods
Regional LP Mgr Hot Topic Saint Louis, MO Hot Topic
Regional LP Mgr Hot Topic Boston, MA Hot Topic
Loss Prevention Mgr T-Mobile Houston, TX T-Mobile
Executive Team Leader - AP Target Chesapeake, VA Target

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Jorge Uria was named Regional Loss Prevention Manager for Pet Supermarket.

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You Are (Probably) Wrong About You If you want to be more successful -- at anything -- than you are right now, you need to know yourself and your skills. And when you fall short of your goals, you need to know why. This should be no problem; after all, who knows you better than you do? However, how you see yourself and how other people see you can be different.  (Who's right?)

9 Steps to Finally Shutting Up And Learning To Listen Poor listening habits are responsible for many of our daily woes. You know how annoying it is when you can tell someone's just waiting to talk when you're talking to them? If you want anyone to like you, ever, don't be that guy. If you already are, what can you do to make a change?   (Simple but profound)
4 Mental Tricks to Conquer Fear If you learn anything in this life, it's that the actions that scare you the most at the time will also pay off the most. Fear is the enemy of success. Large rewards only result from taking comparably large risks. If you're ruled by fear, you'll never take enough risks and never achieve the success you deserve.  (Pass the momentary fear)

How To Be An Olympic Athlete At Work The summer Olympics bring us critical lessons on how to prepare for success. Our life in the office may not have the pageantry or the television crews, yet we face many critical moments. Our Olympics may be a presentation before senior management or a key deadline for a report.  (Train like an Olympian)

"Experience is a comb which nature gives to men when they are bald." – Anonymous

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At the end of most interviews, candidates are given the opportunity to ask questions. Surprisingly enough, most candidates are unprepared for that question, itself. So take the time in your preparation to develop a few well thought out questions that reflect your knowledge of the company, their future plans and how you fit within them. Certainly your questions should also focus around the variables that increase the success of the specific position you're applying for and not deal with the benefits, salary, or work schedule, travel requirements, or expenses. As these questions will turn off an interviewer and are premature. Your questions should be a reflection of the type of executive you are and will be if they hire you and therefore should be designed to show how you'll be successful and valuable for their organization.

Just a thought,
Gus Downing

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