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July 29, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
The LP industry's interactive daily e-mail column where YOU can make postings

Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in August

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

LPRC invites
innovative solutions providers to join their

Benefit Denial Working Group (BDWG)

to develop and test leading-edge product protection solutions


Know about an event we should feature here? Let us know.

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report

Women in LP Caucus
Mentor Program
Register Here

August 7-10, 2011
National Food Service Security Council
32nd Annual Meeting

Hyatt Grand Champion
Indian Wells, CA

Retail Council of Canada's

2011 Loss Prevention Conference

Going Beyond LP - Partnering for Success

September 14, 2011
7:30am - 5:00pm
International Centre
6900 Airport Road
Mississauga, Ontario




Contact the RCC Events Team at 1(888) 373-8245 or visit





1st Annual One-Day
ORC Conference

Friday, August 19, 2011
7:30am - 4:30pm
Cal State San Marcos





5th Annual
Crime Symposium & Trade Show

Wednesday, Sept 21, 2011
8:30am - 5:00pm

Hilton Garden Inn
35 Major Taylor Blvd
Worcester, MA



October 4-6, 2011

CLEAR/Coalition of Law Enforcement and Retail

2nd Annual Training Conference
Peppermill Resort/Casino
Reno, NV


Washington State ORC ALLIANCE


1st Annual
Training Conference

Wed, November 2, 2011

Training Site:
WA State Criminal Justice Training Commission Auditorium

19010 1st Avenue South
Burien, WA



Mark Mellor was promoted to Divisional Vice President of Loss Prevention for Family Dollar.  Joining Family Dollar in 2010 as the Director of Corporate & DC Security he has played a key role in leading loss preventions initiatives and increasing efficiencies.  In his new role he will also be managing loss prevention initiatives, systems and analytics.  Congratulations Mark.


A 34 year old man, Tein Truong Nguyen, was sentenced to 12 years in prison yesterday in U.S. District Court, for his role in designing web sites to mock financial institutions and using those sites to scam 38,000 people.  Working with Romanian scammers to help drive people to the sites through email phishing he then sold the data and helped orchestrate setting up credit lines at GE Capital kiosks at Wal-Mart stores in Northern California for $1,000 to $2,000 and purchased over $200,000 in goods from Wal-Mart for resale.  When he was arrested in 2007 they found web templates to build fake versions of sites like eBay, Paypal, and local banks and he had 38,500 credit card numbers of victims.  (Source

Wal-Mart shoplifter that stole $115 in their Victorville store on March 2 was sentenced to 25 years to life in prison under the Three Strikes law.   He had two strikes from felony convictions in Sacramento – burglary in 1989 and robbery in 1990 and also has drug, grand theft, petty theft and burglary convictions.

Two male baby formula thieves were arrested yesterday after fleeing a Pathmark grocery store in Fairlawn, New Jersey, and hitting a store employee who had followed them outside the store with their car.  (Source

Three men tried stealing 7 flat screen TV's in one shopping cart by just walking out of the front door of a Wal-Mart store in Clinton Township, Michigan.  Police believe they've been stealing from other retailers on Hall Road (M-59) and will be distributing their surveillance camera photos to local retailers.  (Source

Rite Aid July same store sales up 1.9%

Cabela's 1Q reports same store sales up 4.4%

According to a new report 80% of the programs running on computers in China are pirated.  (Source

In the ongoing e-reader competition, that resembles the horse races to gain market share in this new world, Barnes & Noble announces that Fred Myer stores, a division of Kroger, will now be selling the Nook devices. 

A large flash mob "riot" occurred on Hollywood Blvd. in California simply because a number of youths were denied access to the premier of the movie Electric Daisy Carnival.  Dozens of police were needed to stop the crazed crowd that had formed that were throwing bottles, setting cars on fire and jumping on police cars.  (Source

With the EEOC now having hearings on eliminating the ability of employers to conduct criminal background checks on prospective and current employees it's important that each retailer gain as much data – information – and evidence in order to convey the importance of this investigative step to safeguard the assets and employees of your company.  Joe LaRocca, Senior Asset Protection Advisor for the NRF has written a strong article on the subject this week that could be used with your legal and Human Resource teams.  Please take a minute and read his article and forward it to your appropriate representative. Take Action – Get Involved – Notify your legal teams and see how they can respond. (Source

Retail is changing faster now than ever before with a new Cisco study finding that 54% of all consumers use the web to inform their buying decisions and of this group 73% would prefer a touch screen virtual in-store and 54% want to try a store that offers a combination of web-like and in-store experiences.  "Today's tech-savvy consumer wants a seamless shopping experience across store, mobile or online at a time that suits them," says Janet Hoffman (News - Alert), managing director of Accenture's Retail practice. "Ultimately, this trend will lead to a new definition of the store; purpose, place and size are all up for debate," she adds. "Already, we are seeing some shoppers treating stores more like a showroom to test products and then making their purchase online."  (Source

A Taco Bell franchise operator, Family Foods Inc., in North Carolina, told an employee to cut his hair or lose his job, and did so in April 2010.  The employee claims he's part of a religious group called Nazirites, who forbids haircuts and the EEOC is now suing the franchise operator saying you can't fire someone over his religious beliefs.  (Source Associated Press)

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eBay Investigators Support Federal Investigation into Sale of Military Equipment

eBay & PayPal Global Asset Protection investigations supported a federal investigation, conducted by Homeland Security Immigration & Customs by extracting critical user data information leads to arrest and ultimate guilty plea of man suspected of selling parts of an unmanned military drone. The man pleaded guilty to violating arms export and smuggling laws. The suspect, of Manila, Philippines was arrested after Homeland Security officials said he shipped a 3-foot-long, hand-launched, computer-controlled RQ-11A/B Raven to undercover agents. According to the plea agreement, U.S. Special Operations Command at MacDill Air Force Base contacted U.S. ICE agents after seeing the drone listed for sale for $13,000 on the Internet. eBay removed the item from the site because it violated policies relating to the sale of military items, according to the plea agreement. The suspect faces up to 20 years in prison, but likely far less under federal sentencing guidelines. Click here for full article.

For further information on PROACT email inquiries to:

eBay Direct - Click Here  -  (notify - info - questions)



Vector Security, Inc Secures $225m Credit Facility

PITTSBURGH, PA (July 27, 2011): Vector Security, Inc. announces the completion of a new credit facility valued at $225 million, which includes $75 million in new financing, to help fuel the company's future growth. According to Pamela J. Petrow, President, "This additional availability of capital signals Vector Security's strong commitment to embrace future growth opportunities in a variety of significant ways." The senior debt financing was led by PNC Capital Markets LLC and Administrative Agent PNC Bank, National Association; with RBS Citizens also playing a leading role. Bank of America and US Bank also are included as agent banks in the deal.
According to Petrow and Vector Security's Vice President of Finance, Jeffrey W. Hoffman, the
value of the senior credit facility, in itself, is a strong indication of how lenders view Vector Security's financial viability. "In an environment where lenders need to be selective of the companies and business plans they fund, we're proud to know that this group of lenders continues to be very supportive of and continues to grow with Vector by making this additional capital available," says Hoffman. Hoffman, who has been at the financial helm at Vector for 15 years, cites Vector's superior financial performance and continued strong annual growth, even during the 2008 – 2010 recessionary periods, as one of the many reasons why lenders continue to support Vector Security. "We value our long-standing relationship with Vector and recognize its winning combination of experienced management, solid financials and leadership within the security industry. This new financing demonstrates our commitment to Vector and its continuing growth," said Mike Anselmo, executive vice president of corporate banking at PNC.

Petrow adds that Vector's commitment to intelligent, long-term growth is also an added benefit. "Over the past few years, but especially throughout the recession, Vector Security has been wise about the choices we've made pertaining to our position in emerging and declining markets, especially those that were tied directly to the new home construction market. "We analyzed the level of declining business opportunities we were expected to receive from these markets and made adjustments as early as spring of 2008 to redirect our energies elsewhere. That included both our branch offices that served custom and tract home builders, as well as our National Accounts Division, which also has a lot of business dealings in the home improvement industry." Adjustments to Vector's marketing and sales plans made during those times are credited with enabling the company to post record profits for 2010. 

Petrow closes by saying that Vector's ranking and reputation, in the eyes of both the electronic security and financial industries, is important to uphold in a responsible way. "Our parent company, The Philadelphia Contributionship, is the oldest fire insurance company in the country. Founded by Benjamin Franklin in 1752, three of our corporate forefathers were signers of the Declaration of Independence. That's a unique heritage and reputation to honor, uphold and reflect in all our business dealings."

About Vector Security
: Vector Security is a leading provider of residential and commercial electronic security services. It operates branch offices throughout the East Coast and southern California, and three specialized business groups: National Accounts, Authorized Dealer Services, and Vector Security Patrol, which provides guard and patrol services. Vector Security is owned by The Philadelphia Contributionship, a private insurance company founded by Benjamin Franklin in 1752. Three of its founding directors – Benjamin Franklin, John Morton and Robert Morris – were also signers of the Declaration of Independence. Vector has captured many prestigious industry recognitions, to include the following:

Received the Association of Public-Safety Communications Officials – International's (APCO) highest honor, The President's Award, in 2009 for its outstanding contributions to the improvement of alarm dispatching communications methods in 911 centers

Chosen as Frost & Sullivan's 2008 North American Commercial Alarm Monitoring Company of the Year

Became the industry's first U.S- based central station facility to earn Underwriter Laboratories of Canada (ULC) certification in 2008

Captured the first Police Dispatch Quality (PDQ) Award in 2006

Honored as the False Alarm Reduction Association (FARA) Associate of the Year in 2006

Rose to a position as the SDM Magazine/Central Station Alarm Association (CSAA) Central Station of the Year in 2006

Named SDM Magazine Dealer of the Year in 2003

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Mark Mellor was promoted to Divisional Vice President of Loss Prevention for Family Dollar. 

Post Your New Job or Promotion! Click Here


As a 35-year veteran of Retail Loss Prevention, and someone who has conducted many pre-employment interviews, I thought readers might be interested in some of my favorite interview questions and the thinking behind each of them. Each day for the next five days I'll be sharing one of the questions from my list of second interview questions. Answers to these questions tell me a lot about how a candidate thinks:

Day 5 - Who do you think is most likely to pose the greatest loss risk to the company and why?

a. A 24 year-old divorced single mother with 2 children working full time on the cash register.

b. A 45 year-old woman who has returned to the workplace after raising two kids at home. She works as a cashier. She has no car and is dropped off and picked up by her husband each day.

c. A 25 year-old husband and father who took a job with us as a full-time cashier after he was laid off from a job in the technology sector. He's hoping to get back in the technology business and would like to continue to work for us part-time when that happens.

d. A 48 year-old married male executive who travels as part of his work. He is currently having an affair with a 29 year-old divorced woman who often meets him in the different cities where he travels.

After you tell me which of these you think is the greatest risk I'm going to ask, "Who next?" and continue to do so until you've ranked all four individuals from highest to lowest risk and given me an explanation of your thought process. Your answers will reveal your familiarity with crime statistics and might reveal hidden prejudices or faulty logic.

Hint: This is also a test of your listening skills. As you provide explanations supporting your ranking you will inevitably refer to each individual more than once. If you add something I did not say, or overlook a relevant point, I'll notice.

John Velke
V.P. Loss Prevention & Safety
Total Wine & More

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