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Amazon reported sales of $12.8 billion, up 29%, in Q2. Amazon is building 18 new fulfillment centers around the world this year. In the United States, many of them are close to major cities, including New York City, San Francisco and Los Angeles. In the past, Amazon declined to build warehouses in states where it had many customers, because it would then have to collect sales taxes from them. Now the promise of offering these areas even faster delivery seems to be more of an imperative than continuing to fight the tax issue. head count is up 60% over the last year to 60,000 employees. "If they keep this up, there’s a good possibility that you’re looking at shopping malls going the way of the record store and the bookstore and the video rental store," said Jason Moser, who covers Amazon for the Motley Fool investment site. (Source

Counterfeit goods plague toymakers Sculptor Richard X. Zawitz has invented and sent out over 100 million toys all over the world and he’s been plagued by counterfeiters for years and at one point, the very same Chinese factory that was producing his legitimate Tangles by day was cranking out counterfeit ones by night, he said. "They call that 'backdooring,' " he said. "I went in with the police on a surprise raid and took the molds out." It's a huge problem," said Berkeley author and toy reviewer Stevanne "Dr. Toy" Auerbach. "It is truly devastating to a company that is doing everything legitimately. It cuts down the sales of the original; it dilutes the quality of the product and in many cases the fake product is not tested properly so it could be a danger to the child." Authorities seized counterfeit toys with a retail value of $26.9 million at U.S. ports in 2011. (Source

Criminals rake in $250 billion per year in counterfeit goods And as a form of transnational organized crime, counterfeiting forms part of a new campaign by the UN Office on Drugs and Crime (UNODC). The campaign, which aims to bring attention to the various aspects of organized crime, can be seen on and includes a new awareness-raising video which is being rolled out online ( as well as through international broadcasters. (Source

Apple’s 373 retail stores generated just over $4 billion in revenue in Q3. With a 17% increase over LY with 83M customers visiting Apple Retail stores and they have a 7 part philosophy that converts customers better than any retailer out there. (Source

America's Night Out Against Crime on Aug. 7 The annual event invites neighborhoods throughout the U.S. to turn on their outside lights and spend the evening outside in front of their homes. Formally known as National Night Out, the event is a crime and drug prevention awareness event that asks neighbors to unite as a neighborhood. Event organizers estimate that more than 15,000 communities from all 50 states, U.S. territories, Canadian cities and military bases around the world will participate in National Night Out. (Source

Burlington Coat factory to pay $1.5M fine the biggest fine the Consumer Product safety commission has levied yet for failing to report immediately that it had sold children’s sweatshirts and jackets with drawstrings at the neck. It also settles charges that Burlington knowingly sold or had in store inventories of many of these clothes after they had been recalled. (Source

Southern California Warehouse Workers in the largest DC hub in North America Face Unsafe Conditions A new study centers on "unsafe and unfair" working conditions in warehouses in southern California. Researchers at the University of California, Riverside, identified labor subcontracting and lack of employer accountability as contributors to unsafe working conditions in the warehouse industry in this region. Inadequate training, sleep deprivation, pressure to work faster and inadequate state and federal OSHA funding has led to "unfair and unsafe" working conditions for warehouse employees in the Inland Empire region in southern California. (Source

According to the Secret Service, ATM card skimmers are now more popular than ever. Even though consumers are more aware of card skimmers, the use of these illegal devices is actually on the rise because technology is increasing and it's easier to steal money electronically versus a gun. "Everyone is at risk," said one Secret Service agent. "The loss could potentially be from hundreds of dollars up to hundreds of thousands of dollars."  (Source

U.S. Department of Homeland Security gives pointers on surviving a shooting spree
. DHS has seminars, online courses, posters, a booklet, and even a pocket card highlighting salient points. DHS is also educating mall owners, office managers, and the public on how to lessen the likelihood of becoming a casualty.  (Source

Maryland Law Enforcement and Legislature seeks to reintroduce a bill fighting Flash Robs. The state of Maryland has been the target of at least 2 flash robs this summer and a bill to toughen the punishments for this kind of crime failed to pass in Maryland’s last legislative session. Del. Jeff Waldstreicher of Montgomery County says he plans to reintroduce the bill again in the next session. After reviewing the surveillance video from the 7-11 store, the Baltimore City State’s Attorney’s office opted not to pursue criminal charges in the case saying not every conflict warrants them. (Source

Marshall’s in Manchester,CT robbed at gunpoint prior to opening. A store employee was grabbed at gunpoint as she opened the Marshall’s store at 7am yesterday. Additional associates were then taken to a backroom while the suspect grabbed the cash from the safe. An associate arriving a little late, noticed the front door of the store unlocked and contacted police. No associates were injured, the suspect remains at large. (Source

Madison Police seeking identity thieves after stealing thousands. Madison police are stumped by a half-dozen cases of identity theft on the far east side. The thieves are reportedly using personal info to get credit cards, charging thousands of dollars worth of merchandise. The thieves opened accounts at such stores as Macy's, Victoria's Secret, Best Buy, Dillard's and Walmart. One 34-year-old woman told police that someone in Texas used her personal information to open up seven credit card accounts. "She began receiving letters and statements from credit companies which showed $20,000 in fraudulent charges. One victim had bills from three different Best Buy stores in Arizona. (Source

Four armed men smash and grab from a Newark, California jewelry store, shots fired. Four men with semi automatic weapons, including a Mac-10 pistol, held up a jewelry store in the NewPark Mall in Newark at around noon yesterday. Shots were fired as one of the suspects began to smash out the showcases, no one was injured. The suspects fled the scene in two separate vehicles; the value of the merchandise stolen has yet to be determined. (Source


Northern California Retailers Alert:

Submitted by Shawn Decker, Corporate Safety and LPM at Goodwill Industries of the Greater East Bay for Goodwill of Northern California

Shawn is reaching out to see if any other retailers in Northern California have been hit by till tapers. Goodwill of Northern California has been hit twice in the last month: once in Oakland and yesterday in Albany. Shawn has video and pictures and he is looking to coordinate with others to build a case. Please contact Shawn at if you have been a victim or have had similar cases.

United Kingdom Retailers Alert:

Submitted by Will Gaskell, Director of Robertson's Claims Management

Theft of cigarettes purchased at cash and carry outlets -- We handle SME insurance claims and in the last month have received seven claims where there is obviously a team working around the London area targeting shoppers from the large cash and carry outlets such as Bookers and Bestway. Their MO is to steal a car and put false plates on it. They then watch the car park area at an outlet specifically looking for shoppers (independent shopekeepers) that have purchased a quantity of cigarettes and either snatch them whilst in the car park or follow the shopkeeper out of the car park and wait until he next stops in traffic to open the car and snatch the goods. In the last two claims violence has also been meted out if any resistance is offered.

I am trying to gauge how widespread this might be, and to also alert both outlets and shoppers to this problem. Does anyone know of other similar offences (we have also had one in the Midlands) and if so are they aware of any police action taking place? Also if you are aware what measures are any of the outlets are taking to make their car parks safer and the shoppers more vigilant? I look forward to hearing from anyone that could assist me.

Camicissima Milano employee charged with arson for burning Madison Avenue store. On May 15, James Carter allegedly used a lighter to set fire to a cardboard box inside the store. The fire injured two firefighters and caused more than $1 million-worth of damage to the 23-story building, which houses other tenants, including The Alec Baldwin Foundation. Carter is also accused of stealing men's clothing and a laptop computer.  (Source

An Evansville woman is accused of using four young children to help her shoplift from Walmart
. The woman attempted to steal $811 worth of merchandise. The four children, all under the age of six, were seen helping tear tags off some of the merchandise before placing them in a shopping cart. One of the children wasn't even hers, it was a child of a friend.  (Source

Free money from an ATM causes a crowd and moral dilemma for some, 30 people take advantage. As the crowds grew around an ATM at Lloyd’s bank in England, some people took advantage of the 2 for 1 offer on cash. The ATM was mistakenly doubling the amount of cash it was dispensing and the word of the glitch spread like a wildfire. Lloyd’s was not sure at the time exactly the amount lost to the glitch, but are hoping to recover the funds. (Source

Suspicious activity in New Brunswick NJ turns out to be NYPD undercover
. The incident occurred back in June of 2009 but the New Brunswick Police Department, under pressure from the NYPD, refused to release the tape until this past week, when the Associated Press sued. On the tape is a 911 call from a building superintendent, describing the suspicious apartment he stumbled upon during a routine inspection.  (Source

'Man Isle' at a New York City grocery store, may be a trend. When men go to the grocery store, they tend to shop a little different than women, sometime not really focused on the list, this aisle certainly doesn't help with that list, but it is fun. The CEO of Westside Market NYC wanted to put all the guy things together, chips, soap, barbecue sauce, whatever and conveniently located the aisle next to beer coolers. (Source

Quarterly Same Store Sales Results
Tractor Supply Q2 up 3.2% with total sales up 9.6%


Cap Index

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Upcoming Articles

Gregg Smith, Director Loss Prevention -
The Children's Place - The First Year

"Taking Over a Loss Prevention Department" by Mike Keenan, VP of LP for GAP North America. A Chapter From Retail Crime, Security, and Loss Prevention An Encyclopedic Reference


LPNN: Your LP, Attention Vendors, Film and Broadcast Your Video on Your Channel. Upcoming episodes: 2012 IOBSE Event Coverage; Se-Kure Controls; Keith White, Sr. VP of LP, The Gap Stores.

Know about an event we should feature here?
Let us know.

National Food Service Advisory Council Conference. August 5 -8.

Disaster Recovery & Preparedness Committee (DRAP) Meeting. Chicago, IL - Sears Headquarters. August 17, 2012. Click here for more information.

11th Annual Virginia Retail Loss Prevention Conference - Virginia Beach, VA - Holiday Inn Hotel. September 6, 2012. Click here for more details.

Canada's Biggest Retail Loss Prevention Event. Mississauga, ON - International Centre. September 11-12. Click here for more information.

Watch for our article the day after each event!

CLEAR's 3rd Annual Training Conference, Dallas, TX. Sept. 18-20, 2012. Learn more here.

8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL

Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit

2012 Thought Challenge Awards Committee

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

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"Transitioning to Your New Job as an LP Director" b Mike Keenan, VP of LP, Gap North America

Over the next few weeks the Daily will be publishing Mike Keenan's chapter   “Transitioning to Your New Job as an LP Director” from the book Retail Crime, Security, and Loss Prevention, 1st Edition, An Encyclopedic Reference.

Book authors Chuck Sennewald & John Christman
Published and released February 20, 2008.
Imprinted by Butterworth-Heinemann
ISBN: 9780123705297

 "Transitioning to Your New Job as an LP Director"

by Mike Keenan, CPP, CFI
Vice President of Loss Prevention
GAP North America

It is critical that you manage your LP data effectively. All incident reports (internal and external apprehensions, investigations, recoveries, robberies, burglaries, unusual incidents, etc.) must be maintained and accessible. When taking over an LP Department, it would be unusual to find that they do not already have an existing methodology for documenting and tracking their activities. Understand how it works to make sure you are comfortable that it does what you need it to do. For example, how do you request and receive an investigative report for an outlying store or location?

If you do not have IT capabilities for your LP people, you must have paper reports that capture all relevant information surrounding your areas of responsibility. If you use a systems based case management program, evaluate its capabilities. Ensure that it provides you with the data analysis tools that you need. If you don’t have a systems based case management system, you should make the effort to get one. There are many case management systems available. By working in partnership with your IT Department, you should select the software and system that is compatible with your company’s existing IT platform. If you purchase a systems based LP case management program, make sure it is able to feed external systems, e.g., Civil Recovery/Demand.

Continued tomorrow -- click here to read what's been published so far

Mike Keenan is currently the Vice President of Loss Prevention for GAP North America. His prior experience includes sixteen years with Macy’s West where he started as an LP Manager and worked his way to Vice President of Loss Prevention. He then held similar LP positions with Ross Stores, Longs Drugs and Mervyns. He started his career with the Federal Bureau of Investigation. Mike has a Bachelor’s Degree in Criminal Justice from California State University, Sacramento. He has served on the NRF LP Advisory Council and was the Chairperson in 2001 and 2002. He is a licensed Private Investigator in the State of California. In addition, he taught Retail and Corporate Loss Prevention classes at Golden Gate University in San Francisco, California.

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LPNN - Loss Prevention News Network

Trade Associations, Conferences & Series

2012 International Organization of Black Security Executives (IOBSE) Spring Conference

Final Part: IOBSE Founders Panel

George Logan & Oliver Wainwright

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The IOBSE episodes sponsored by
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IOBSE Founders Panel - In this 5 part series filmed at the International Organization of Black Security Executives (IOBSE) Conference, George Logan and Oliver Wainwright, two of the original six founders of the IOBSE, did a Q & A session. Moderated by Prestell Askia, George and Oliver answered her questions, as well as a few questions from the audience. Some topics discussed were their backgrounds in the LP field, who influenced them most in life, what they're most proud of, the most important lessons they learned and how their experiences molded them as a person. Filmed April 2012.

Season One Episode Release Dates

July 30

Never Eat Alone
- IOBSE Conference Session
Suni Shamapande, Divisional Vice President of Loss Prevention for Sears Holdings Corp. & Keith White, Sr. Vice President of Loss Prevention, The Gap Stores.
August 6

Exclusive Interviews with:
Suni Shamapande & two IOBSE student members; George Logan & Oliver Wainwright, two of the IOBSE's founding fathers; and Gene Smith, President of the Loss Prevention Foundation.


August 13

Se-Kure Controls
Meet Roger Leyden President and John Mangiameli VP National Sales for Se-Kure Controls as they discuss their company history, organizational structure and products offered. They also touch upon their company outlook and focus for 2012, including their customer service model and how they support the LP industry.


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Newly formed law enforcement/retail partnership in Las Vegas leads to multiple arrests and seizures at local market A lengthy ORC operation initiated by Smith’s Food & Drug (a Kroger Co.) conducting reverse buys with Sam’s Club, Las Vegas Metro PD and ATF led to the execution of multiple federal and local search warrants and arrests. In all, 5 locations were search and product seized. Submitted by Denny Dansak, Corporate Manager, ORC for Kroger.  (Source


It was announced today that Debbie Ho (Target Corporation) will succeed George Torres as the Retail Co-Chair of the Los Angeles Area Organized Retail Crimes Association (LAAORCA). Debbie has been an instrumental part of the organization since it was founded in 2009. LAAORCA is a cooperative effort between retailers, the Los Angeles Police Department, Los Angeles Sheriff's Department, U.S. Secret Service and many other Southern California law enforcement agencies. The organization was developed to share case intelligence and work collaboratively on retail crime prevention and investigations. George Torres, a founding member, will continue to serve on the Executive Committee. Thanks to Joe LaRocca for submitting this article. (Source

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
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Dept Mgr Store LP & Safety Lowe's Jackson, MS Lowe's
Dept Mgr Store LP & Safety Lowe's Wenatchee, WA Lowe's
AP Mgr - Non Metro Walmart Terrell, TX Walmart
Asset Protection Mgr Home Depot Vallejo, CA Home Depot
Loss Prevention Mgr Kmart Kingsburg, CA Sears Holdings Corp.
Loss Prevention Mgr Sears Glendale, WI Sears Holdings Corp.
District LP Mgr Cotton On Group La Mirada, CA Cotton On Group
Loss Prevention Mgr Amazon Jeffersonville, IN Amazon
Loss Prevention Mgr Shopko Bountiful, UT Shopko
District LP Mgr National Stores Multiple Locations Monster
Mgr, LP & Recoveries Canadian Tire Corp, Limited Welland, Ontario, Canada Workopolis
LP Lead Expert JC Penney Forth Smith, AR JC Penney
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Olympic Words of Wisdom: 6 Inspiring Quotes From Team USA in 2012 With the 2012 Summer Olympics right around the corner, there's quite a bit of buzz revolving around this year's competition. A few quotes from this year's top athletes stuck out as incredibly motivating, whether you're an entrepreneur, business executive, family man/woman, or all of the above.  (U-S-A, All the way!)

How to Turn an Underperforming Team Into a Winning One In this interview with Dan Leidl and Joe Frontiera, managing partners of Meno Consulting and co-authors of the book Team Turnarounds, the two talk about how to identify a team that isn't performing well, the first action you should take to help build the team back up, and more.   (acknowledge and embrace)
Born To Succeed: 7 Career Lessons From Bruce Springsteen Bruce Springsteen fans have long parsed lyrics of his songs for relevance to their personal lives. A recent New Yorker magazine reported a profile of Springsteen. The article included interviews with Bruce, his wife, manager, and band members and it also observed him in action. These are the career lessons that emerged from between the lines.   ("Born to Run")

Eight Inspiring Career Lessons From The Life of Sally Ride Sally Ride, the first American woman to travel in space, died at her home in California on Monday. Her two voyages on the Challenger space shutting catapulted her into the pantheon of historic female firsts. Here's what we can learn from Ride's hurtle into the stratosphere.  (#7 is important)

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Tip of the Day - Sponsored by Vector Security

How you leave an employer and how you start with a new employer are very critical segments of time because they can tend to label executives and those labels can last a very long time. Interesting how short the time periods are relative to an executive's actual career. But the exiting process and the on-boarding periods leave long-term impressions that follow executives. Regardless of why an executive leaves, the important thing is to leave professionally, quietly and making sure the employer has a detailed report on all of your projects and work. And most certainly respect their intellectual property which, in today's world, virtually every company has been a victim of intellectual property theft. According to most recent surveys, 33% of employees have stolen intellectual property and this is a major concern for every company and is the primary reason some employers require the departing executive to leave the day of their resignation.

Just a thought,
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