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Retail Fraud Survey shows 22% of LP executives don't want to collaborate and many still aren't allowed to - for "fear of losing a competitive edge" This UK survey, conducted by Martec International, also reported 55% of retailers do in fact collaborate with their peers. As we reported yesterday it showed a 10% increase in shrink. Additionally Retailers were asked what areas they felt they could benefit from greater collaboration and an overwhelming 23% reported that they could use greater assistance from police in tackling in-store crime. Those retailers identified criminal activity as the biggest threat to the retail sector and felt it could be better tackled with more input from police forces across the country. Interesting point here - Over the last 4 years the U.S. has experienced a significant increase in collaboration with law enforcement as a direct result of two factors - ORC and decreasing city and state budgets. Consequently the law enforcement community has been forced to reach out and utilize our subject matter expertise and resources for combating the increased ORC activity. And while we have seen some of that in the UK it hasn't reached the levels as it has here in the U.S. The Retail Fraud Study took 600 hours to complete with Martec conducting in-depth interviews with key loss prevention and e-commerce personnel from 100 of the UK’s top retailers, including Tesco, John Lewis, Marks & Spencer, HMV and Mothercare, accounting for 42% of the UK retail market with a combined 141 billion pounds in sales. Of special note is that we like to share the news and surveys produced in the UK for a number of reasons. As our cultures are so similar, many U.S. retailers have stores in the UK, their population is more easily and more frequently surveyed, and it is the Daily's objective to represent and add value to the industry as a whole. (Source

New York Times article calls for FTC and the Consumer Financial Protection Bureau to increase their monitoring of companies doing criminal background checks. In recent years, this has become a computer-driven industry, with companies buying often incomplete records in bulk from the courts or from other screening companies and then not updating them. A study issued in April by the National Consumer Law Center, an advocacy group, points to many other problems. Background reports often list the same offense many times, making it appear as if the applicant has an extensive record. Worse still, companies sometimes fail to do the basic checking necessary to distinguish among different people who have the same name. (Source

According to NPD's survey, 31% of respondents said they plan to spend more this year on back-to-school compared to 22% last year The number of consumers who plan to spend less went from 38% in 2011 to 24% this year, while those who plan to spend the same rose from 40% to 46%. Let's hope for a strong back-to-school period. (Source

J.C. Penney to open 700 Canadian fast-fashion label - Joe Fresh stores within a store J.C. Penney's goal is to launch two or three shop-in-shops per month with a goal of reaching 80 to 100 by 2015. Concerns have been growing about the company's ability to turn its business around. It posted a bigger-than-expected loss and a 20 percent drop in revenue in the first quarter. (Source Associated Press)

Blackhat hacker shows how a $50 device can open manufacturer Onity's locks in 4 to 5 million hotel rooms If you're staying at hotel, it might be a good idea to check the manufacturer of your door lock. A black hat hacker has unveiled a method that allows a fairly simple hardware gadget to unlock door locks manufactured by Onity. "Onity is prepared to address any potential issues posed by the presentation," a spokesperson said. (Source

First upscale outlet mall in NYC to be in the Bronx. For years, New Yorkers intent on the outlet-mall experience have piled into cars and buses bound for the Woodbury Common Premium Outlets in Central Valley, N.Y., now they'll only have to jump on a bus or take the subway over to the Bronx. Bronx officials said an upscale outlet mall would join a recent spurt of retail development that is reshaping the borough. Prestige Properties is building a $300 million suburban-style shopping center, the Mall at Bay Plaza, near Co-op City, which will feature a Macy’s as well as scores of other stores. A new Target is being built near the Lightstone site. (Source

click to watch video

Imagine being the victim of check fraud and literately walking into the guy forging your signature at the bank. It happened to a guy in Medford, Oregon last week and his friend tackled the suspect. Watch this video. (Source

click to watch video
Dollar General Manager beats a burglar with a baseball bat. A serial burglar was attempting to steal DVD’s from the store when his luck ran out. The suspect with a pair of underwear over his face to conceal his identity smashed in the front door of the store. The store manager responding called 911 and struck the suspect five times with a baseball bat in the head. While the suspect was on the ground, the manager picks up the call and resumes his conversation with the 911 operator. (Source

Cincinnati Saks store robbed of a $7000 handbag. One store associate was injured attempting to stop three suspects from stealing a purse valued at $7000. The three suspects are still at large and believed to be tied to several other high dollar shoplifting incidents in the Ohio City area. (Source

click to watch video
Tenth GameStop robbery from Sacramento to San Jose, possibly tied to one suspect. Police believe the same suspect may feel very comfortable with the size and the layout of the stores, possibly even a former employee. This time was slightly different with the suspect locking the front door and also asking for the register cash. It is believe that after he left GameStop, he may have robbed a Carl’s Jr. on the other side of town. No one was injured in either of these recent robberies. (Source

click to watch video

Two Dollar General Employees shot during robbery in North Carolina. The injured, the Store Manager and a clerk, were taken away by ambulance. The Manager was listed in critical condition on Tuesday evening; the associate is listed in fair condition. The suspect escaped and may have fled on foot to an awaiting vehicle. (Source


Retail Loss Prevention Conference 2012 - Mark your calendar for Canada's BIGGEST Retail Loss Prevention event. Just Announced: Conference agenda expanded to one and a half days, September 11 to 12. Click here for more information.


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Upcoming Articles

Gregg Smith, Director Loss Prevention -
The Children's Place - The First Year

"Taking Over a Loss Prevention Department" by Mike Keenan, VP of LP for GAP North America. A Chapter From Retail Crime, Security, and Loss Prevention An Encyclopedic Reference


LPNN: Your LP, Attention Vendors, Film and Broadcast Your Video on Your Channel. Upcoming episodes: 2012 IOBSE Event Coverage; Se-Kure Controls; Keith White, Sr. VP of LP, The Gap Stores.

Know about an event we should feature here?
Let us know.

National Food Service Advisory Council Conference. August 5 -8.

Disaster Recovery & Preparedness Committee (DRAP) Meeting. Chicago, IL - Sears Headquarters. August 17, 2012. Click here for more information.

11th Annual Virginia Retail Loss Prevention Conference - Virginia Beach, VA - Holiday Inn Hotel. September 6, 2012. Click here for more details.

Canada's Biggest Retail Loss Prevention Event. Mississauga, ON - International Centre. September 11-12. Click here for more information.

Watch for our article the day after each event!

CLEAR's 3rd Annual Training Conference, Dallas, TX. Sept. 18-20, 2012. Learn more here.

8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL

Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit

2012 Thought Challenge Awards Committee

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

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Over the next few weeks the Daily will be publishing Mike Keenan's chapter  "Taking Over a Loss Prevention Department" from the book Retail Crime, Security, and Loss Prevention, 1st Edition, An Encyclopedic Reference.

Book authors Chuck Sennewald & John Christman
Published and released February 20, 2008.
Imprinted by Butterworth-Heinemann
ISBN: 9780123705297

"Taking Over a Loss Prevention Department"

by Mike Keenan, CPP, CFI
Vice President of Loss Prevention
GAP North America

Its time to start developing your action plans. You’ve heard what your supervisor’s, Senior Management’s and your direct report’s perspectives are on LP, now how are you going to focus the LP Department? Internal investigations? External investigations? Shortage reduction/control? Auditing? Asset protection? An effective loss prevention program is best achieved through a balanced approach.

Your two primary objectives should be to protect the assets of the company and to reduce shortage. The assets of the company include people, property, merchandise, money (cash, credit, checks, etc.), information and the company’s reputation.

Reducing shortage will add profitability to your company. The three major areas that contribute to shortage are internal theft, external theft (vendor theft can be categorized as external theft) and operational execution. These three areas cover almost everything you will deal with in your role as an LP Director. There are numerous categories that fall into these three areas and it is difficult to control everything. However, if you focus on only one or two of these major areas, the one(s) you don’t focus on will increase and could cancel out the success you’ve gained in the other areas.

Your vision and strategy should incorporate protecting the assets of the company and the three major areas that can cause shortage. Within your vision and strategy you must identify your focus areas. Loss Prevention can be a very reactionary business. It is important to develop an organization that can react accordingly to the incidents that occur in a retail environment, however, you must also ensure that you are working towards your vision. Sometimes you can spend weeks doing nothing but reacting to the needs of the business but you must always bring yourself back to your vision. LP Directors who do nothing but react may keep their supervisor and business partners happy in the short term but they won’t improve the overall operations of the LP Department.

Almost everything you work on should fall into your vision and strategy. Once you define your vision and strategy, you should review it with your supervisor to ensure that you are both in agreement.

You are now ready to get into the details. The first thing to look at is the LP Department metrics. What statistics do they measure and hold themselves accountable to? Measurements can include shortage, internal cases, external cases, cash over/shorts, merchandise recovery, credit card fraud, bad checks, counterfeits, etc. Determine how the statistics are trending for the year in each category. Look at the past three to five years to understand the history. This will enable you to gauge the productivity of your Department and identify areas of opportunity you can focus your efforts on.

How does your LP Department track their statistics? Is there daily, weekly, monthly, quarterly or annual reporting? It is important to have LP statistical measurement reports at least once a month. Does your Department track statistics manually or using a case management system? If these reports are not system generated, it is worth the time and energy to develop them. This can be done within your own department if you have the expertise or you may have to work with your IT people. If you have a case management system, these reports can be easily created. Either way, make it happen. It will definitely enable you to better manage your department.

Continued tomorrow -- click here to read what's been published so far

Mike Keenan is currently the Vice President of Loss Prevention for GAP North America. His prior experience includes sixteen years with Macy’s West where he started as an LP Manager and worked his way to Vice President of Loss Prevention. He then held similar LP positions with Ross Stores, Longs Drugs and Mervyns. He started his career with the Federal Bureau of Investigation. Mike has a Bachelor’s Degree in Criminal Justice from California State University, Sacramento. He has served on the NRF LP Advisory Council and was the Chairperson in 2001 and 2002. He is a licensed Private Investigator in the State of California. In addition, he taught Retail and Corporate Loss Prevention classes at Golden Gate University in San Francisco, California.

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LPNN - Loss Prevention News Network

Trade Associations, Conferences & Series

2012 International Organization of Black Security Executives (IOBSE) Spring Conference

Part 3: IOBSE Founders Panel

George Logan & Oliver Wainwright

click to watch video


The IOBSE episodes sponsored by
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IOBSE Founders Panel - In this 5 part series filmed at the International Organization of Black Security Executives (IOBSE) Conference, George Logan and Oliver Wainwright, two of the original six founders of the IOBSE, did a Q & A session. Moderated by Prestell Askia, George and Oliver answered her questions, as well as a few questions from the audience. Some topics discussed were their backgrounds in the LP field, who influenced them most in life, what they're most proud of, the most important lessons they learned and how their experiences molded them as a person. Filmed April 2012. Stay tuned tomorrow for part four.

Season One Episode Release Dates

July 23 IOBSE Founders Panel - George Logan and Oliver Wainwright


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New Jersey State Police Cargo Theft Unit bust organized theft operation with profits of more than $100,000 by stealing crushed and baled cardboard boxes from Wal-Mart and Sam's Club. The accused subjects operated shadow companies that stole the cardboard from the retail locations and sold it to recyclers. Busting three suspects and seizing two tractor-trailers and three flatbed trailers. Spotters in the operation would go to various Walmart and Sam’s Club locations throughout New Jersey in search of crushed cardboard bundles awaiting pickup by contracted recycling services. Truck drivers would pick up the bales and take them to recycling facilities in New York and New Jersey that pay $125 per ton. Since May, operation employees redeemed approximately 900 tons of cardboard worth in excess of $100,000. "This group invested a considerable amount of time to create an enterprise with the sole purpose to steal cardboard," said Col. Rick Fuentes, superintendent of the New Jersey State Police. (Source

click to watch videoLabel switching Mom hitting South Florida Target stores was yielding $30,000 a month. Lego collectable series toys were again the focus of the suspect, paying just $6.99 for the nearly $100 item and selling the items on eBay. The 34 year old women is believed to be responsible for the switching of UPC labels at Target for over a year, bank records from her bank and PayPal account show profits of nearly $30,000 per month. The suspect, Barbara Aqueveque left a long trail for investigators, using the same debit card for every transaction. (Source

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
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Area Loss Prevention Mgr Ross Tampa, FL Ross
Asset Protection Mgr Home Depot Portland, OR Home Depot
Market AP Mgr Walmart Nampa, ID Walmart
Market AP Mgr Walmart Scottsdale, AZ Walmart
Sr. Area Loss Prevention Mgr Banana Republic United States Gap, Inc.
Loss Prevention Mgr Kmart Uniontown, PA Sears Holdings Corp
Loss Prevention Mgr Sears Plano, TX Sears Holdings Corp
Loss Prevention Mgr Sears Ann Arbor, MI Sears Holdings Corp
Loss Prevention Mgr Kmart Hyannis, MA Sears Holdings Corp
Loss Prevention Mgr Sears Tuscaloosa, AL Sears Holdings Corp.
Loss Prevention Mgr Sears Memphis, TN Sears Holdings Corp.
Loss Prevention Mgr Sears Falls Church, VA Sears Holdings Corp.
Loss Prevention Mgr Kmart Bishop, CA Sears Holdings Corp.
Loss Prevention Mgr Sears Lithonia, GA Sears Holdings Corp.
Loss Prevention Mgr Sears New Hartford, NY Sears Holdings Corp.
Loss Prevention Mgr Kmart Tolleson, AZ Sears Holdings Corp.
Dept Mgr Store LP & Safety Lowe's Martinsburg, WV Lowe's
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Ryan Roby was named Regional Safety & Security Analyst for Cricket Communications.
Tim Larson, LPQ was named Loss Prevention & Safety Manager for Navy Exchange.

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C'Mon, Get Active! How to Stay Productive After a Long Day at Work After working a full shift of physical toil, mental stress, or both, nothing sounds better than plopping your exhausted bones into the sweet embrace of your couch, chair, or bed. The problem is that when we are safely embracing the soft cushions and relaxing, we tend to stay there.  (After-hours activities)

Using Your Time Off to Your Advantage An employment gap can be daunting. Whether you've been laid off or chose to take a break from the workforce, it's important to use your time to your advantage. Even when you're spending much of your time job hunting, take time to focus on these five habits to build your resume.   (Keep your skills current)
An Olympian's Guide to No-Nonsense Leadership Christie Rampone is one of America's most successful and celebrated soccer players, and she will be leading the U.S. Women's National Team to the London Olympic Games. She has won gold twice and has also played in four World Cup finals. Here, she opens up about what it really takes to be a leader.   (5 principles)

4 Biggest Weaknesses of Great Leaders One of the most common causes of unfulfilled expectations in many organizations is, surprisingly enough, the presence of a great leader at the top. Why? Because a track record of success -- particularly great success -- breeds patterns of behavior that can turn assets into liabilities. These weaknesses can be deadly because the leader usually views them as key skills.  (Achilles' heels of leaders)

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When giving references it is best not to comment on someone if you haven't worked directly with them. Passing on third party information can be extremely detrimental to the employer and the job seeker. If an employer is going to the extent of conducting references and is considering making an investment in an executive than the process warrants direct information that can help both the employer and the job seeker in reaching their decisions. And as most know third party information is extremely unreliable and can cause both parties to make mistakes.

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