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Moving Up

Joseph Frittitta was promoted to Corporate Manager of Analytics & Investigations for Saks Fifth Avenue. Joseph has spent the last 14 years at Saks Fifth Avenue as an Assistant AP Manager, an AP Manager, A Manager of Investigations, and a District LP Manager. He also held loss prevention/security positions with Hilton Short Hills and Sears & Roebuck. While attending the John Jay College of Criminal Justice, Joseph held an internship with City University of NY Athletic Conference, assisting in security at all sports-related events. Congrats Joseph!
Matthew Kearney was promoted to Global Asset Protection Manager for Microsoft. He has been with Microsoft since 2010, holding positions in the AP field. Matthew has also held loss prevention jobs at the manager level with Ross Stores and Target. Before joining with Microsoft, he was the Director - Nonprofit for The Safe Cities in Los Angeles. He held the same title from 2007-2008 for Gardena Police Foundation. Matthew spent five years with the United States Marine Corps. Congrats Matthew!

Wal-Mart slows Mexican new store growth as a result of the "corruption investigation" into bribing local officials to speed up store openings Walmex still opened more than 50 stores in the quarter and revenue was up 12%. They've hired former Pricewaterhouse Coopers partner Javier Soni as head of compliance, real estate and corporate affairs as part of their efforts to improve compliance with laws such as the Foreign Corrupt Practices Act. The company last month said it would slash planned store openings for 2012 and cut its planned investment spending in response to the investigations. (Source

"Operation Bear Trap" takes six months to bust counterfeiter of fake $100's outside a Bass Pro Shop in LA The investigation was the result of a tip to authorities by several local retail stores located in the San Fernando Valley. LAPD’s Topanga Organized Retail Crimes Unit investigators along with the United States Secret Service concluded an investigation which started in the Topanga Area and led them into several different counties. 32 year-old Paul Hernandez, was arrested outside of a 'Bass Pro Shop' in the city of Rancho Cucamonga. The United States Secret Service and the San Bernardino County Sheriffs served a search warrant at Hernandez’s residence in the City of Big Bear, California. Hernandez is suspected of passing more than $300,000 dollars in counterfeit bills. (Source

Court forces Amazon to notify 20,000 customers that it may have purchased counterfeit versions of the popular InStyler rotating iron through the Amazon website after InStyler investigator made a test buy directly from Amazon The lawsuit brought on by InStyler manufacturer Tre Milano alleges Amazon "knowingly" distributed counterfeits to unsuspecting customers. With 18,000 third-party sales and 2,000 direct Amazon sales. In fact, according to court papers, Tre Milano confiscated nearly three hundred counterfeit InStylers from an active Amazon merchant against whom the company has obtained a federal court judgment. In its court pleadings, the company alleges that it was forced to bring the litigation because Amazon refused to act in response to Tre Milano’s ongoing complaints. (Source

European Union seized 115 million counterfeit items valued at $1.57B in 2011 With 73% of the products coming from China and 24% being counterfeit medicine. A 15% increase over 2010. (Source

London 2012 Olympics will see 67,000 smartphones lost The security firm said a total of 214TB of data will likely be lost during the games, which is equivalent to over 200 million books. Figures show that this year will see the largest-ever risk of corporate and personal data lost during an Olympic period. Venafi has urged organisations to revise their data protection policies to protect customers further as the Olympics draw closer. (Source

Ousted Yahoo CEO who lied about having a second degree gets a new job at a much smaller company - CEO of Shoprunner Yahoo shoved aside Thompson, 54, after a dissident shareholder uncovered misinformation in his official biography filed with the Securities and Exchange Commission. And the dissident shareholder - a leader of an hedge fund - obtained three seats on Yahoo's board of directors and saw to it that the director who had handled the search process for Thompson also left Yahoo. (Source

Neiman Marcus to close downtown Minneapolis store. Downtown locations just aren't what they use to be with Saks Fifth Ave earlier this year closing their downtown Pittsburgh store. Closing July 2013 this 118,000 square foot store employs 100 associates. (Source

Signet Jewelers - Sterling Jewelers' parent company in the UK - to eliminate 99 headquarters jobs in the UK Signet, which also operates in the US, announced in May that its UK division’s net operating loss in its first quarter had increased to $3 million from a $0.2 million loss in the same period in 2011. Operating margin decreased by 190 basis points to 2%. (Source

New outlet power strip that doubles as a hacking or penetration-testing toolkit for IT security professionals comes to market That's right it's just a normal run-of-the-mill looking power strip that when connected in your office would be a serious threat to your network and data security and can be bought for $1,295. The Power Pwn boasts integrated Wi-Fi, high-gain Bluetooth with a range of 1,000 feet, a 3G cellular connection, and dual Ethernet ports to provide an attacker with a variety of means of communicating with the device from inside the network or around the world. It's time to take inventory of the outlet strips and surge protectors in your office. Mark them, label them, and otherwise identify them as your own, then implement a policy against using any unapproved or unauthorized power strips. Your network and your data might depend on it. (Source

Carver County, Minnesota is experiencing a recent increase in retail burglaries A number of grocery stores, a Family Dollar store and one strip center where suspects cut through walls into four businesses in one night have taken place this year. Carver County Sheriff's office is investigating. (Source

click to watch video
Wal-Mart shoplifters leave their child behind after a botched shoplifting attempt. Here's the video - The pair was about to get busted for shoplifting just over $50 worth of merchandise: stopped at the door by Walmart security the two bolted leaving the baby and merchandise behind. The pair managed to escape, only to be arrested the next day at a dance club, because police asked that the owner of a vehicle be paged to the parking lot. When the sisters came out of the club to check on the car, they were arrested. The child was placed in the custody of the Department of Children and Families on Friday. (Source (Source

Former Radio Shack call center employee gets 6+ years in prison for ID theft. Fired from Radio Shack in 2007 for unauthorized use of customer information Youlanda Rochelle Wright was sentenced to more than six years in prison for identity theft. She used customers info to file false income tax returns and claim refunds. (Source

Shoplifting twice in one day at the same store, doesn’t usually work out. These two suspects attempted to hit the same Walmart in Dartmouth, NH, for electronics and computers. Loss Prevention quickly identified the two from the earlier theft and contacted police. Upon stopping the car, police were able to recover nearly $3000 of merchandise which had been stolen by the duo on their first trip. (Source

Man's gun fires in Dallas Walmart, 3 slightly hurt. Investigators say a man and two bystanders have been slightly hurt in the discharge of his gun at a Walmart store in Dallas. Police on Tuesday did not immediately respond to a message about whether charges have been filed. Police say the man was waiting in line to check out Monday night when he reached for his wallet and the gun fell and went off. Authorities say the man suffered a minor leg wound, while a woman and at least one child were struck by debris from the ricocheting bullet. Police chased and caught the fleeing man. Authorities say he has a concealed handgun permit. (Source

Two Russian guys use a strange defense on shoplifting charges. Two young men from Russia, visiting the mall in Alpharetta, Georgia, picked up several items from multiple stores in the mall, including 2 bracelets, the men left the stores without paying for the merchandise. When approached by security, one of the men ran into a restroom and flushed something down the toilet. The men claimed that in Russia it is common to leave the store with items, paying for the product just prior to leaving the mall. Police were not buying the argument and arrested the two, the bracelets were never recovered. (Source

There are 6 senior Loss Prevention positions available in the U.S. presently with one being named later this week.

Retail Loss Prevention Conference 2012 - Mark your calendar for Canada's BIGGEST Retail Loss Prevention event. Just Announced: Conference agenda expanded to one and a half days, September 11 to 12. Click here for more information.


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Upcoming Articles

Gregg Smith, Director Loss Prevention -
The Children's Place - The First Year

"Taking Over a Loss Prevention Department" by Mike Keenan, VP of LP for GAP North America. A Chapter From Retail Crime, Security, and Loss Prevention An Encyclopedic Reference


LPNN: Your LP, Attention Vendors, Film and Broadcast Your Video on Your Channel. Upcoming episodes: 2012 IOBSE Event Coverage; Se-Kure Controls; Keith White, Sr. VP of LP, The Gap Stores.

Know about an event we should feature here?
Let us know.

National Food Service Advisory Council Conference. August 5 -8.

Disaster Recovery & Preparedness Committee (DRAP) Meeting. Chicago, IL - Sears Headquarters. August 17, 2012. Click here for more information.

11th Annual Virginia Retail Loss Prevention Conference - Virginia Beach, VA - Holiday Inn Hotel. September 6, 2012. Click here for more details.

Canada's Biggest Retail Loss Prevention Event. Mississauga, ON - International Centre. September 11-12. Click here for more information.

Watch for our article the day after each event!

CLEAR's 3rd Annual Training Conference, Dallas, TX. Sept. 18-20, 2012. Learn more here.

8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL

Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit

2012 Thought Challenge Awards Committee

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

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eBay News

eBay Investigators Support Money Laundering Case Leads to Jail Sentence

eBay Global Asset Protection supported investigation into money laundering and tax invasion leads to conviction and jail sentences for husband and wife who profited approx. $400K from their illegal activity. The pair, from Sutherland, United Kingdom pocketed illegal gains between 2003 and 2010 after failing declare such earnings. In addition to selling stolen items on eBay, they leverage other means including flea markets to dispose of these stolen goods and both pleaded guilty to money laundering. The suspects were selling stolen diet pills, toothbrushes, and electronics. The couples assets, including bank accounts have now been frozen while prosecutors investigate them under the proceeds of crime act with the aim of seizing all remaining cash and property from their illegal activity. Click here for full article.

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Over the next few weeks the Daily will be publishing Mike Keenan's chapter  "Taking Over a Loss Prevention Department" from the book Retail Crime, Security, and Loss Prevention, 1st Edition, An Encyclopedic Reference.

Book authors Chuck Sennewald & John Christman
Released February 20, 2008.
Imprinted by Butterworth-Heinemann
ISBN: 9780123705297

"Taking Over a Loss Prevention Department"

by Mike Keenan, CPP, CFI
Vice President of Loss Prevention
GAP North America

Now it’s time to look at your own department. The first thing to evaluate is the structure. How many direct reports do you have? What are their functions? How many field people do you have? What are their functions? Who do they report to? For example, some report to LP management others report to Store/Distribution Center management. Where are they located? The answers to these questions will give you a good idea of the resources you have available to you from a personnel standpoint. Keep in mind that if you have limited LP people or even if you don’t have any, your company employees are a great resource to help support and drive your programs.

Meet with your direct reports as quickly as possible. A good approach is to meet them first as a group. This helps to understand the synergy in the group and identify common issues. Then meet with each one individually. This will enable you to understand the specific issues each one is facing. A helpful insight into your direct reports can come from past performance reviews. Take the time to read each one and understand what past supervisors thought of their performance and capabilities.

Schedule visits to your stores, distribution centers and any other facilities your company maintains. You must observe first hand how the business looks and works. If your company has a large number of stores, visit a representative sample. For example, different geographical areas, high sales volume stores, low sales volume stores, high shortage stores, low shortage stores, unique stores that do not fit the company’s standard set up, etc. It is not necessary to visit every store in the chain during the first few months in your new job, it is more important to understand how stores are physically laid out and operate. However, if you have a small number of distribution centers and ancillary facilities, visit all of them. Since distribution centers and ancillary facilities are usually unique, it is important to understand, similar to the stores, how they are laid out and operate.

Mix up the people you travel with. Visit stores with your LP people, Senior Management, District Managers, Regional Vice Presidents, Human Resources, etc. Visit your DCs with your LP people and distribution center management. You learn a lot about people when you travel together. Take advantage of the travel time to ask questions and get their perspectives on all areas of the company. You will gain valuable information because they are all great resources.

Many times Directors will go into a new company and quickly assess the LP Department. Based on their assessment, they quickly roll out new programs. Often times these programs fail because the new Director has not taken the time to understand the culture and the history of the company. Existing programs are in place for a reason. Existing employees will resent being treated as if what they did before was ineffective. LP people operate the way they do because it was how they were trained and directed by previous LP management. Spend the time to understand why current programs are in place. What is the best way to do this? Ask questions and LISTEN. Listening is becoming a lost art. You will roll out more effective programs with less resistance if you take the time to understand the culture and the history. Knowing the history of your company will help you to avoid mistakes made by previous management. Even though you are looking forward, learn from the past. You may want to change the culture you find but it is usually more of an evolutionary process that a revolutionary process. It takes time and effort to change the thought processes of your department and the company but it can be done. Just take it one step at a time.

During this initial time in your new position, you will be exposed to a tremendous amount of information. It is important to take notes from every one of your meetings. Unless you write it down, you will forget a lot of what you have learned. Write down what you see as opportunities. This list will enable you to develop action plans based on prioritizing the input from company management. Refer to this list every month and add new opportunities that you identify.

Continued tomorrow -- click here to read what's been published so far

Mike Keenan is currently the Vice President of Loss Prevention for GAP North America. His prior experience includes sixteen years with Macy’s West where he started as an LP Manager and worked his way to Vice President of Loss Prevention. He then held similar LP positions with Ross Stores, Longs Drugs and Mervyns. He started his career with the Federal Bureau of Investigation. Mike has a Bachelor’s Degree in Criminal Justice from California State University, Sacramento. He has served on the NRF LP Advisory Council and was the Chairperson in 2001 and 2002. He is a licensed Private Investigator in the State of California. In addition, he taught Retail and Corporate Loss Prevention classes at Golden Gate University in San Francisco, California.

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LPNN - Loss Prevention News Network

Trade Associations, Conferences & Series

2012 International Organization of Black Security Executives (IOBSE) Spring Conference

Part 2: IOBSE Founders Panel

George Logan & Oliver Wainwright

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The IOBSE episodes sponsored by
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IOBSE Founders Panel - In this 5 part series filmed at the International Organization of Black Security Executives (IOBSE) Conference, George Logan and Oliver Wainwright, two of the original six founders of the IOBSE, did a Q & A session. Moderated by Prestell Askia, George and Oliver answered her questions, as well as a few questions from the audience. Some topics discussed were their backgrounds in the LP field, who influenced them most in life, what they're most proud of, the most important lessons they learned and how their experiences molded them as a person. Filmed April 2012. Stay tuned tomorrow for part three.

Season One Episode Release Dates

July 23 IOBSE Founders Panel - George Logan and Oliver Wainwright


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Gift-card scammers rounded up by authorities face charges of ID theft, forgery Five Columbus, Ohio suspects arrested after a raid of a car, two homes, and a business (Easy Mart) turned up files of gift cards that where encoded with stolen credit card numbers. After a year long investigation federal investigators found encoding machines and busted five people. The scheme was of attaching stolen credit card numbers to gift cards with an encoding machine and then using the gift cards as credit cards. The federal case broke open in April after a Columbus man was stopped by a West Virginia deputy. Numerous gift cards were found in his vehicle and a Secret Service forensic examination revealed that 51 were encoded with stolen credit-card numbers from across the country. "This is the new crime," Schuck said today. "This is a small piece of the puzzle, but it’s a big puzzle." Westerville Police Chief Joe Morbitzer says members of the alleged criminal ring were collecting $10,000 a day each. (Source (Source

click to watch video
Authorities bust "major crime ring" where four suspects would commit "elaborate" smash-and-grab robberies at jewelry stores in Houston. Investigators said Nicholas Bernard Payne, 33; Desmond Demonte O’Quinn, 18; Philemon Lee Denton, 40 and a fourth suspect, known only as “Roy,” would rush into the high-end jewelry stores – wearing dark clothing and hoodies – then use sledgehammers to smash the display cases and rip-off the merchandise. They would then turn over the stolen goods to Mosquedas Jewelry at 8205 Broadway in exchange for cash. The four robbery suspects were charged with engaging in organized criminal activity. The Mosquedas were also charged with engaging in organized criminal activity. HPD Youtube video shows the suspects committing a robbery at an Austin pawn shop, then being paid for the stolen jewelry by the Mosquedas. In the video, "Roy" is wearing a large white hat and counting money. At the end of the video, he is the person in the vehicle wearing a black shirt. (Source

Organized crime group from Southern California possibly involved in a number of burglaries in San Luis Obispo area A number of well thought out burglaries have taken place since January. Where the suspects seemed to "take their time" while inside and cutting holes through back doors, fencing, and roll-up doors. "These are definitely a little more sophisticated than the typical burglaries we see, such as a 'smash and grab,'" SLO Lt. Keith Storton told New Times, adding that the crimes are still under investigation. (Source

Five suspects indicted for organized retail theft in Sequin, TX. Gloria Vasquez, 27, of Seguin, organized retail theft, $500 or more, less than $1,500; Roger Allen West, 46, of Seguin, organized retail theft, $500 or more, less than $1,500; Chanda Elaine Woods, 34, of Seguin, organized retail theft, $500 or more, less than $1,500; Joseph Adam Woods, 33, of Seguin, organized retail theft, $500 or more, less than $1,500; David Soto, 25, of Schertz, organized retail theft, $500 or more, less than $1,500. (Source

Two females charged with fraudulent credit cards and identity theft in the theft of $4000 in NJ. Lord and Taylor spotted the two females in the store and notified Police. Upon a stop and search of the car, numerous fake credit cards and identifications were recovered along with $4000 in merchandise from retailers in the Garden State Plaza. (Source

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

Thought Challenge

Submitted by Tierre Chappel
Regional Director, Asset Protection
Rite Aid Corporation

We all know that you can't have your eyes and ears everywhere without the help of others. A good leader knows that their shrink goals can be accomplished when they have a team on their side. A good leader is also a good listener; one should be able to connect, motivate & inspire a team. In Loss prevention/ Asset Protection we implement programs, best practices and technologies that change associate behaviors within our store (s). The effectiveness of LP/AP Leadership to reduce store shrink begins with building collaborative relationships; we must remember that management's attitude is vital and essential for the achievement of any Loss Prevention/Asset Protection goals.

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AP Mgr - Non Metro Walmart North Charleston, SC Walmart
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Market AP Mgr Sam's Club Madison Heights, MI Walmart
Dept Mgr Store LP & Safety Lowe's California, MD Lowe's
Executive Team Leader - AP Target Michigan Target
Loss Prevention Mgr The Hudson Group Las Vegas, NV Monster
Loss Prevention Mgr The Container Store Coppell, TX The Container Store
Loss Prevention Mgr SunTrust Atlanta, GA SunTrust
Loss Prevention Mgr Lord & Taylor Willowbrook, NJ Lord & Taylor
Loss Prevention Mgr Sears Baytown, TX Sears Holdings Corp.
Loss Prevention Mgr Kmart Houma, LA Sears Holdings Corp.
Loss Prevention Mgr Kmart Stevensville, MD Sears Holdings Corp.
Loss Prevention Mgr Kmart Poughkeepsie, NY Sears Holdings Corp.
Mgr - Safety & LP Carter's, Inc. Braselton, GA Carter's, Inc.
Regional LP Mgr CVS Caremark Honolulu, HI CVS Caremark
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Joseph Frittitta was promoted to Corporate Manager of Analytics & Investigations for Saks Fifth Avenue.
Matthew Kearney was promoted to Global Asset Protection Manager for Microsoft.
Nicole Abney was named Regional Loss Prevention Manager for Rent-A-Center.
Dan Renauer, CFI was named Safety & Security Analyst for Cricket Communications.
Anton Williams was named Loss Prevention Manager of Internal Investigations for Bergdorf Goodman.
Shawn Griffin was named Regional Investigations Manager for TJX Companies.

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McDonald's Jobs Taught Bezos, Leno And Others 7 Big Lessons What do comedian Jay Leno, founder Jeff Bezos, former astronaut Leroy Chiao, congresswoman Marcia Fudge, and actress Andie MacDowell all have in common? It's not just that they all worked at McDonald's many years ago. It's that those teen apprenticeships taught them lessons that have lasted a lifetime.  (Once a burger-flipper)

Be More Optimistic. Here's Why Contrasting "optimism" and "realism" is an odd comparison to make, because they're actually the exact same thing. Because you're human, you are not capable of discerning "reality." Everything you see, hear, feel, smell, and taste is being channeled through your mind, which assigns meaning to all of those events. So it's actually an experience of interpretation of reality.  (Did we blow your mind?)
Who Are You Really Mad At? Have you ever realized how often you, and so many people you know, say or do something to someone when, really, it's meant for someone else? Perhaps you know a manager who, after being yelled at by his boss, turns around and yells at his employees. Or maybe it's far more subtle. What do you direct at one person that's meant for another?   (Take it out on someone else)

Are You Creating Disgruntled Employees? You can't make every worker happy, surely, and should a business even try? Evidence from a recent research suggests, actually, that the answer is yes. Or rather, the evidence shows that managers are giving up far too soon on their disgruntled employees, making them less productive than they could be, exposing their company to unnecessary risks and inflating turnover costs.  (Don't play favorites)

"I always arrive late at the office, but I make up for it by leaving early." - Charles Lamb

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