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July 23, 2012 SUBSCRIBE

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SPECIAL EDITION:  "Taking Over a Loss Prevention Department" written by Mike Keenan, Vice President of Loss Prevention for GAP North America. Today we start publishing a chapter in Chuck Sennewald and John Christman's book entitled Retail Crime, Security, and Loss Prevention, 1st Edition An Encyclopedic Reference Print Book where Mike Keenan authored a chapter about Taking over a Loss Prevention Department. This highly informative and educational chapter will appear in its entirety over the next month. Mike shares with the readers his successful and vast experience at how to approach and manage the change process that takes place when a senior executive takes over a Loss Prevention program. His insightful and practical step by step analysis will provide you with the road map of how to approach the most challenging task of all - Taking over a Loss Prevention department. Click here to buy the book.

The UK's Retail Fraud Survey, conducted by Martec International, shows losses due to theft and fraud up 10% over 2011 and hits $5.3B. Spending went from 0.8% down to 0.7% and online fraud now accounts for 4% of all retail fraud in the UK. To purchased your copy visit Retail Fraud Survey 2012-13. (Source bizreport.com)

A violent weekend for the Security industry with 3 Security Officers dead and 14 others injured - in one weekend. It has been a violent weekend across the nation for the private security industry that started with a massacre that left 12 people dead and 60 injured at a premier of the latest Batman movie in Aurora Colorado at a Cineplex Theater, one of the deadliest mass shootings in recent U.S. history. Among those killed was mall security officer Jon Blunk who witnesses say saved the lives of three people by shielding them with his body. The war veteran had made plans with his girlfriend and some friends to see the movie as a celebration as he planned to re-enter the Navy with hopes to train as a Navy Seal. Because of his heroic actions, lives were saved. Blunk died of gunshot wounds in the theater.

Nassau County police are investigating the death of a security officer who died from an assault.
Houston security officer shot in the head in a game room.
Long Beach security officer shot at an apartment complex.
Chicago unarmed female security officer in critical condition and beaten unrecognizable.
Detroit security officer stabbed numerous times during c-store robbery.
Culver City security officer ambushed and pistol whipped during robbery at a pet store.
Memphis security officer in critical condition after being shot in grocery store parking lot.
Memphis security officer injured during night club confrontation.
Philadelphia police investigating several incidents where private security officers were assaulted.
Oakland, CA., unarmed mall security officer ambushed and assaulted by armed gunman demanding access into a check cashing store. (Source privateofficerbreakingnews.com)

Monthly training helped prepare Colorado medical staff for causalities. "There's no question the level of preparedness saved lives." The response was intense, and it was based on training and drills that Richard Zane, chairman of the department of emergency medicine at the Anschutz campus, said happen almost every month. Both the nearby Columbine school massacre of 1999 and the September 11, 2001 terrorist attacks, changed the way hospitals prepare for disaster. In the last 10 years, the University of Colorado Hospital, like others across the country, had specific training for mass casualties, Zane said. The drills teach hospital staff to prepare for the unexpected, understand what their resources are, and have systems in place for a quick response, he said. "So when we have to respond to something like this, the scale might be different but the scope is similar to what they've done before," he said. "What's important is everyone knew their role." While staff members knew how to handle the medical emergencies, they also had to deal with their own reactions to the tragedy after the crisis had eased, Zane said. The hospital has a plan for that, too. (Source privateofficerbreakingnews.com)

Best Buy/Future Shop Canada fights back against showrooming and betters online prices and return polices - The "Price Beat Promise." The companies have launched Price Beat Promise, a guarantee to customers that Best Buy Canada and Future Shop are the destinations with the lowest prices across the country. If a competitor online or in-store has an item selling for less, the companies will beat it by 10% of the difference, for up to 30 days. (Source retailingtoday.com)

The Inland Empire and the Moreno Valley, CA area have become the nation's largest hub of DC's serving the retail industry This "trade gateway" moving $300B employs 200,000 in mostly low-skilled positions. And now Moreno Valley is moving towards approving plans for a 40-million-square-foot warehouse complex. But it's also becoming an environmentalists platform because of truck emissions and it's becoming a staffing nightmare with subcontractors providing help that is abused and not regulated as most because of the "temporary worker" classifications. As of now, there are more than 400 million square feet of warehouses and DC's in Inland Empire, roughly the amount of office space in Midtown Manhattan. And it's going to continue to grow. (Source nytimes.com)

Legal IQ, a division of IQPC, announces the 9th Anti-Counterfeiting & Brand Protection Summit, September 19 to 21, 2012 in New York, NY. The summit brings together brand managers, directors of investigations, legal counsel, and law enforcement officials in an open forum to discuss comprehensive approaches to combat global counterfeiting. Featured speakers include global leaders in intellectual property protection including Rosetta Stone, Conair Corporation, Lacoste, Louis Vuitton, Symantec Corporation, U.S. Customs and Border Protection Office of International Trade, and more. (Source yahoo.com)

Homeland Security Investigations is set to launch an anti-fraud unit aimed at battling counterfeit producing organizations in New Mexico Officials say some of the counterfeit goods are linked to terrorist groups and Mexican drug cartels. Federal officials have wrapped up training with New Mexico law enforcement officers on identifying counterfeit goods and fighting the criminal groups that traffic them. (Source krge.com)

California launches the Privacy Enforcement and Protection Unit to oversee privacy issues and prosecute companies that run afoul of the state's strict privacy laws. The new unit's impact could extend beyond California, because it will police not just companies based in the state but all companies that do business there. California has some of the strictest privacy regulations in the U.S., and unlike in many other states, the right to privacy is spelled out in the state's constitution. Formation of the unit puts California ahead of other states when it comes to online privacy. The unit will be part of the California Justice Department's electronic crimes unit, and its staff will include six prosecutors who specialize in privacy enforcement. (Source csoonline.com)

Russian hacker brags in hacker forums and offers consulting advice to victim - Priceline.com - then gets busted by Fed's He and his accomplice hacked Priceline.com, eBay.com, and Amazon.com in 09' with denial-of-service attacks causing the sites to overload basically and making them useable for hours. Then one of the suspects contacts Priceline offering his services as a consultant to stop the denial-of-service attack. These cyber bandits do serious harm to our businesses and their customers," U.S. Attorney Jenny Durkan of the Western District of Washington said in a statement. "But the old adage is true: the arm of the law is long. This defendant could not hide in cyberspace." (Source csoonline.com)




Korea’s largest counterfeiting case ever, hundreds of millions seized. Converted to U.S. Dollars equals only $240,784 but looking at the picture, the impact is a little overwhelming. The two suspects from Seoul had used some of the money to purchase small items to obtain real money back as change, they had planned to move the operation out of Seoul and hit all over the country. (Source koreatimes.co.kr)









Euro counterfeiting rates drop to new record low. With the ever changing struggle of the Euro in some of the European Union countries, thieves are thinking twice about wasting time on counterfeiting efforts, in case the economic system fails, leaving them with worthless paper. From 2009 to today, bank notes pulled from circulation dropped from over 450,000 to nearly 200,000. (Source businessinsider.com)

Three people arrested for passing bogus money at Kohl's
. The three Contra Costa County residents were arrested Wednesday on suspicion of using counterfeit money to buy merchandise from the Vallejo, California Kohl's Department Stores. One of the suspects was 17-years-old.  (Source blogspot.ca)

New York Man Charged with stealing $580,000 worth of watches from a West Hartford store. On Friday, June 25, 2010, more than half a million dollars worth of watches was stolen from Lux, Bond, and Green in West Hartford. Two years later, police have arrested a 24-year-old Brooklyn, New York man accused of stealing $580,000 worth of watches. Police obtained a warrant for Shamell Rijfkogel, who is also known as Shamell Atkins, on Aug. 29, 2011. He was extradited from North Carolina and arrested on July 20. He was charged with robbery in the first degree, criminal conspiracy to commit robbery in the first degree and larceny in the first degree. (Source westhartfordnews.com)

Security guard killed in Colorado theater shooting. 26-year-old Jon Blunk was shot to death while protecting his girlfriend, 21-year-old Jansen Young. Blunk had previously served eight years in the Navy and was planning to reenlist. At the time of his death, he was working as a security guard at a hardware store.  (Source mercurynews.ncom)

Seattle area Safeway LP Associate stabbed in the ear by a shoplifter. Police arrested a man in Ballard just before midnight on Saturday after he allegedly shoplifted from the Safeway on Northwest Market Street and 14th Avenue Northwest, and stabbed a security officer in the ear with a knife. After stabbing the security officer, the suspect fled the store, but was chased down about four blocks away by Seattle Police Department officers. The suspect was booked into King County jail. Medics with Seattle Fire treated the store employee at the scene. (Source kirotv.com)

click to watch video

Bear cub does back to school shopping at Sears. Automatic doors allowed a year-old female black bear to wander into a Sears’s store about 20 minutes before closing time Saturday night, startling shoppers at Pittsburgh Mills mall in Frazer. It turned out the bear was likely more afraid than the shoppers, who quickly evacuated the store. No one was harmed and the bear was safely sedated and taken away by wildlife officials. (Source nydailynews.com)


Police called in to break up an unruly early morning crowd. The crowd began gathering at the Oak Park Mall in Kansas before 4 a.m. on Saturday, causing mall security to call in the Overland Park police. The crowd was gathering in anticipation of a shoe release taking place at 8 a.m. that day. No injuries were reported but one person was arrested for trespassing.  (Source kctvg.com)

click to watch video


An 80-year-old Grandma fearlessly chased off armed robbers with fruit. The woman, who is the mother-in-law of the store owner, was shopping on Friday when two men entered and held the store up at gunpoint. She quickly stepped in and began hurling mangoes at the suspect that was wielding the gun, chasing both men out of the store. (Source myfoxboston.com)





Last week's most popular news article --

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300 teens Flash-Rob a Walmart in Jacksonville; $1500 in damages. Approximately 300 teens entered the Walmart just to create havoc, as the situation continued to develop, produce and other items were thrown around the store. Walmart has estimated the loss of $1500 in merchandise, but believe that total could grow due to possible unknown shoplifting losses still yet to be discovered. (Source news4jax.com)

 

Loss Prevention Audit & Safety 2013 - April 28 - May 1 - Orlando Palms Resort & Convention Center. RILA

Call for Speakers:

Submit your speaker proposal today!
 

RILA's Loss Prevention, Audit & Safety (LPAS) Conference is the leading educational conference for retail asset protection executives. Nearly 1,000 industry decision makers gather each year to learn and discuss the latest trends, proven solutions to top challenges, and leading practices.

RILA welcomes fresh and innovative contributions to this dialogue. Experts and practitioners with a strong grasp of emerging issues in the retail industry are encouraged to submit speaker proposals around key areas of interest for conference attendees, including:

Shrink Reduction
Risk Mitigation
Operational Support & Maximizing Profit
Business Intelligence
Inventory Management
Innovation

Safety in the Workplace
Interrogation & Investigation Techniques
Leadership & Talent Development
Strategy Across the Enterprise
Audit & Analytics

Session proposals must be submitted online by September 7, 2012.

**Please note that retailers and product manufacturers selected to present are required to register for the conference but receive complimentary registration. Solution providers must exhibit or sponsor at LPAS 2013 to be eligible to be a speaker and will be considered one of their company’s allotted individual registrations. All session proposals must have a minimum of one retailer or product manufacturer speaker to be considered.

 


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Upcoming Articles



Gregg Smith, Director Loss Prevention -
The Children's Place - The First Year



 


LPNN: Your LP, Attention Vendors, Film and Broadcast Your Video on Your Channel. Upcoming episodes: 2012 IOBSE Event Coverage; Se-Kure Controls; Keith White, Sr. VP of LP, The Gap Stores.
 



Know about an event we should feature here?
Let us know.


National Food Service Advisory Council Conference. August 5 -8.



Disaster Recovery & Preparedness Committee (DRAP) Meeting. Chicago, IL - Sears Headquarters. August 17, 2012. Click here for more information.


11th Annual Virginia Retail Loss Prevention Conference - Virginia Beach, VA - Holiday Inn Hotel. September 6, 2012. Click here for more details.



Canada's Biggest Retail Loss Prevention Event. Mississauga, ON - International Centre. September 11-12. Click here for more information.




Watch for our article the day after each event!


CLEAR's 3rd Annual Training Conference, Dallas, TX. Sept. 18-20, 2012. Learn more here.


8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL


Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit www.wsorca.org


2012 Thought Challenge Awards Committee


Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

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Over the next few weeks the Daily will be publishing Mike Keenan's chapter  "Taking Over a Loss Prevention Department" from the book Retail Crime, Security, and Loss Prevention, 1st Edition, An Encyclopedic Reference.

Book authors Chuck Sennewald & John Christman
Released February 20, 2008.
Imprinted by Butterworth-Heinemann
ISBN: 9780123705297


"Taking Over a Loss Prevention Department"

by Mike Keenan, CPP, CFI
Vice President of Loss Prevention
GAP North America

You have just started in your new position as a Director of Loss Prevention. It doesn’t matter whether you were hired from the outside or promoted internally, you face the same challenges. The first several months will determine your success or failure. So what do you do?

Start by identifying how you will focus your efforts. What are the company’s expectations for you? In most situations you recently went through an interview process with the Senior Management of your company. What were their expectations for an LP Director? They usually have a high level view of the role of Loss Prevention, however, their perspectives will help you understand what they would like to see from you. For example, is their focus on shortage reduction/control, apprehensions, investigations, auditing, physical security or a combination of some or all of them? You can also identify Loss Prevention challengers and supporters during this process. This can help you better prepare for interactions with Senior Management in the future.

The next step, which is critical to your success, is to determine what your direct supervisor expects of you. Once you are in place, try to set up a meeting with your supervisor as soon as possible. The quicker you understand their expectations, the quicker you can start developing your action plans. Initially, the best way to do this is simply to ask. As a new person, people expect you to ask a lot of questions. Take advantage of that. Usually, your new supervisor will have a list of things that are a priority for them. What are they? Hopefully, by asking, you will start a dialogue that will clearly define their expectations. If not, schedule additional meetings until you fully understand what your supervisor expects from you. Obviously, these priorities should be high on your list of action items.

An important factor for you to consider is the company’s reporting structure. Who do you report to? CEO, President, COO, Store Operations, Finance? Each of these reporting structures will impact how you approach your job. The executive level that the LP Director reports to will dictate how the company perceives LP. The higher the executive level the more cooperation LP will get throughout the company. Ideally, you want to report to the highest ranking executive in the company. However, this is not always the case. Here are two examples of challenges you may face if you report to either Store Operations or Finance. If you report to Store Operations you will be able to effectively impact stores but may be less involved in corporate processes that impact shortage like buying, merchandising, allocation, IT (Information Technology), etc. If you report to Finance, you may be viewed more as an auditor than a partner with Store Operations. You can be effective in any reporting structure but make sure you incorporate an understanding of your reporting structure into your planning.

Another part of the company’s reporting structure that is important is who your co-workers are? Who are your peers? To be most effective, you need the support from Directors in all other areas of the company. Set up “meet and greets” with as many department heads as possible to introduce yourself and understand their expectations of LP. Identify their opinions on strengths and areas of opportunity for the LP department. You should also specifically identify who you need to partner with to achieve maximum results. For example, Directors of Store Operations are critical to running effective LP programs in the stores, Human Resources people are important to investigations, etc. Make sure you cultivate these relationships.

Continued tomorrow --


Mike Keenan is currently the Vice President of Loss Prevention for GAP North America. His prior experience includes sixteen years with Macy’s West where he started as an LP Manager and worked his way to Vice President of Loss Prevention. He then held similar LP positions with Ross Stores, Longs Drugs and Mervyns. He started his career with the Federal Bureau of Investigation. Mike has a Bachelor’s Degree in Criminal Justice from California State University, Sacramento. He has served on the NRF LP Advisory Council and was the Chairperson in 2001 and 2002. He is a licensed Private Investigator in the State of California. In addition, he taught Retail and Corporate Loss Prevention classes at Golden Gate University in San Francisco, California.

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LPNN - Loss Prevention News Network


Trade Associations, Conferences & Series

2012 International Organization of Black Security Executives (IOBSE) Spring Conference


Part 1: IOBSE Founders Panel

George Logan & Oliver Wainwright

click to watch video

 

The IOBSE episodes sponsored by
WG Security Products
The Technology Innovators in EAS-RFID-CCTV

IOBSE Founders Panel - In this 5 part series filmed at the International Organization of Black Security Executives (IOBSE) Conference, George Logan and Oliver Wainwright, two of the original six founders of the IOBSE, did a Q & A session. Moderated by Prestell Askia, George and Oliver answered her questions, as well as a few questions from the audience. Some topics discussed were their backgrounds in the LP field, who influenced them most in life, what they're most proud of, the most important lessons they learned and how their experiences molded them as a person. Filmed April 2012. Stay tuned tomorrow for part two.
 

Season One Episode Release Dates
 

July 23 IOBSE Founders Panel - George Logan and Oliver Wainwright

 
 





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4 Brooklyn residents busted passing fake $100's at Stop and Shop in Darien, CT and had merchandise from other stores Finding nearly $3,000 in counterfeit money in their vehicle and merchandise from other stores the three suspects were arrested. (Source wfsb.com)
 

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

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Thought Challenge



Submitted by Tracy Bruce
Asset Protection District Manager, RiteAid

 

"Safety is the silent customer service, the service our customers don't realize they're not getting until it's too late." Safety First

 

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National Account Mgr Confidential Northeast Downing & Downing
Mgr LP Operations Confidential New York, NY Downing & Downing
Dir of Asset Protection Confidential New York, NY Downing & Downing
Mgr LP Operations Confidential New York, NY Downing & Downing
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Today's Daily Job Postings from the Net - Appearing Today Only
 

Job Opening

Company

Location

Origination

SVP, Director of Corp. Security Eastern Bank Lynn, MA Monster
AP Mgr - Non Metro Walmart Stillwater, OK Walmart
Area Mgr - AP All Facilities Seymour, IN Walmart
Asset Protection Mgr Sam's G1 Laredo, TX Walmart
Loss Prevention Mgr Macy's Independence, MO Macy's
Mgr of LP Operations Bloomingdale's New York, NY Macy's
Dept Mgr Store LP & Safety Lowe's Torrance, CA Lowe's
Dept Mgr Store LP & Safety Lowe's Fort Wayne, IN Lowe's
Dept Mgr Store LP & Safety Lowe's Wenatchee, WA Lowe's
Retail LP Mgr Carson's Wilmette, IL The Bon-Ton Stores, Inc.
Regional LP Mgr CVS Caremark Honolulu, HI CVS Caremark
District LP Mgr Dick's Sporting Goods Phoenix, AZ Dick's Sporting Goods
Market LP Mgr Old Navy Houston, TX Gap, Inc.
Safety/LP Mgr ProLogistix Braselton, GA ProLogistix
Loss Prevention Mgr Kmart Houma, LA Sears Holdings Corp.
Loss Prevention Mgr Sears Baytown, TX Sears Holdings Corp.
Area LP Mgr Family Dollar Louisville, KY Family Dollar
Asset Protection Mgr Saks Fifth Avenue Greenwich, CT Saks Fifth Avenue
District LP Mgr Walgreens Lubbock, TX Careerbuilder
Executive Team Leader - AP Target Atlanta, GA Target
Executive Team Leader - AP Target Las Vegas, NV Target
Executive Team Leader - AP Target Kingston, MA Target
Executive Team Leader - AP Target Chicago, IL Target
District AP Mgr Target Massachusetts Target
 

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Damien Walter was named Central Investigator for Home Depot.
 

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How to Bring Meaning Back to Your Work The volatile economy makes many people grateful just to have a job. But for some people work isn't complete unless it's meaningful personally. How do you find personal fulfillment when you might be anxious just to keep your job? Here are three ways.  (Baby steps to success)

Self-Sabotage: The 20 Ways You Believe Your Own Excuses Ever feel overwhelmed? Stuck? Hopeless? These emotions often surge when we've let go of our personal power. We've either given that power to other people, or we've lost that power because of our own flawed belief system. Step back into your power and take control.   (Just say NO)
 
Last week's most popular articles --

The Parachute Packer - The Best Story I Have Ever Heard This past winter, Lieutenant General Stuart Beare spoke to a Leadership Class. He told the best story that Forbes writer Karl Moore had ever heard.   (Who's your PP?)

6 Ways to Inspire a Dull Employee Do you have an employee who goes through the motions of his job? Does he lack inspiration for his work? Is he motivated by completing a checklist and then collecting a paycheck? If yes, his lack of enthusiasm may be slowing down the rest of your team. But before you take disciplinary action, consider these tips.  (Inspire the unimaginative)
 

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Perception becomes reality slowly on a macro level and it's difficult to change it if it's incorrect or doesn't portray the truth. It's the same reason law enforcement separates witnesses to ensure clarity and truth. The group mind becomes influenced by opinion and agendas and distorts the true reality. One can only rely on daily vigilance based on doing what's right to hopefully impact the individuals one works with on a daily basis to carry the experience forward and be witness to what is right.

Just a thought,
Gus Downing

Gus Downing

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