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July 22, 2011

Loss Prevention & Safety Recruiters Since 1983

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FRIDAY FOCUS
Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Vice-President
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in August

Kelly Gorman
Vice President LP
PETCO

LP Program Spotlight
eBay's PROACT Team







LPRC invites
innovative solutions providers to join their

Benefit Denial Working Group (BDWG)

to develop and test leading-edge product protection solutions

 




Know about an event we should feature here? Let us know.



National Retail Federation
2011 ORC Survey

Executive Summary
Full Report

Women in LP Caucus
Mentor Program
Register Here

 


August 7-10, 2011
National Food Service Security Council
32nd Annual Meeting

Hyatt Grand Champion
Indian Wells, CA

Retail Council of Canada's

2011 Loss Prevention Conference

Going Beyond LP - Partnering for Success

September 14, 2011
7:30am - 5:00pm
International Centre
6900 Airport Road
Mississauga, Ontario

 

REGISTER NOW
 

FOR MORE INFORMATION

Contact the RCC Events Team at 1(888) 373-8245 or visit www.rcclpconference.ca


 



 

SAN DIEGO ORC ALLIANCE
BRIDGING THE GAP IN PUBLIC AND PRIVATE INVESTIGATIONS

 

1st Annual One-Day
ORC Conference


Friday, August 19, 2011
7:30am - 4:30pm
Cal State San Marcos

 

REGISTER NOW
 




October 4-6, 2011

CLEAR/Coalition of Law Enforcement and Retail

2nd Annual Training Conference
Peppermill Resort/Casino
Reno, NV


















 





Chris Nielson was promoted to Vice President of Loss Prevention for Family Dollar Stores. 

More on yesterday's story about the South Carolina's multi-state Fencing and ORC bust:  Authorities said a confidential informant was a big part of the case and that at least six people are involved that boosted items in Georgia and North Carolina as well.  (Source abcnews.com)

Labeled "The U.S. retail invasion," many of Canada's newspapers are taking a critical if not cynical view of all the U.S. expansion announcements over the last year.  An Edmonton newspaper just this week published an article entitled "American invasion continues at West Edmonton Mall" and said "An influx of U.S. companies is rapidly changing the retail landscape, but consumers expecting the transplants to offer the same shopping experience they receive south of the border may be disappointed, said retail expert Kyle Murray."  And went one step further in saying the U.S. retailers will be charging higher prices and hoping to find better margins in Canada.  Murray went on to say “You can see that when the dollar is at par or above par and we are still paying much higher prices for a lot of product.  A lot of that is country-specific pricing. They’re just saying Canada is a market where we can sell it for a higher price and people will pay that price.”  At the end of the day because of the increased competition prices will be driven down and the Canadian consumer will benefit.  (Source edmontonjournal.com)

A Wayne County, New York, man set up 20 web sites to sell counterfeit apparel from the FX Network series "Sons of Anarchy" and now faces 10 years in prison and a possible $2 million fine.  (Source ynn.com)

Rogue sites on the internet selling counterfeit goods can actually lead to deaths, as is the case with one woman who relied on the internet for much of her shopping and purchased medicine from a site that led to what the coroner's office reported saying she had died of cardiac arrhythmia caused by metal toxicity, to which her friend wrote recently "Translation: the drugs found in Maria's system contained highly metallic and toxic material.  Her medications were counterfeit and they poisoned her to death."  The U.S. Chamber of Commerce is supporting the Protect IP Act which speeds up the process of shutting down so-called rogue web sites.  The bill gives the power to the Department of Justice to order internet service providers to block access in this country to sites accused of distributing counterfeit goods or engaging in intellectual property theft.  (Source cnet.com)

In Miami, Customs and Border agents seized a shipment of $1.2 million in counterfeit designer handbags.  Since October 1, 2010, they seized more than $5,304,616.68 in counterfeit goods in 66 seizures.  (Source gsnmagazine.com)

Best Buy is rolling out their CinemaNow movie service in their Canadian stores.  Everybody is getting into that game.  (Source homemeidamagazine.com)

Rachel Shteir's new book "The Steal: A Cultural History of Shoplifting" is getting press all over North America and popping up in newspapers in every major city the last few weeks.  In a conversation we had with a senior LP executive she interviewed while writing it, we learned she tried to manipulate the conversation towards her belief that shoplifting has an "often-unconscious connection to mental health" almost justifying it as a mental health issue and a "different kind of retail therapy."   And while certainly a large percentage of shoplifters do, in fact, have mental health issues similarly to any other group in society, the justification and minimization slant she takes is socially unacceptable.  And to say "it's never just about taking something because you can slip it easily into your pocket and avoid detection" is just absolutely incorrect.  It's getting great press though.  (Source theglobeandmail.com)  

With Apple's success, now Microsoft plans to open 75 stores in the U.S.  Which will bring new LP jobs to the market shortly!  (Source theregister.co.uk)

With the P-Fresh (grocery lines) expansion in all of the Target store across the country the United Food and Commercial Workers International Union is starting to target Target across the nation.  Losing a recent vote to unionize in Long Island, they're appealing that one saying Target "intimidated" workers and now plan on fighting to get all 26 stores in that New York area unionized.   And while Wal-Mart has dealt with this before this is a new battle for Target and its not going away.  (Source kentucky.com)

Extreme couponing is becoming a problem in the U.S. with a number of retailers like Target, Walgreens and Rite Aid all looking at their couponing in recent months and opting to restrict, clarify or create new rules to guard against potential abuse of the system.  With 3.3 billion redemptions in 2010 and 13% of households being classified as "heavy users," couponing is becoming a hot issue. (Source montrealgazette.com)

A McDonald's female manager in Atlanta was charged with punching a mother in her face in the parking lot after she brought her autistic children and service dog into the restaurant.  Surveillance video shows McDonald's employees trying to restrain their co-worker, police wrote in the warrant.  McDonald's officials say that she is no longer employed by the Oak Brook, IL-based company and released a statement staying they respect and value our customers.  (Source Associated Press)

After 10 years of non-reporting, Wal-Mart announced it will begin sharing consumer data with Nielson Holdings, a move that will help other retailers and manufacturers better understand how Americans shop and influence what appears on store shelves.  "Consumer product makers and retailers use Nielsen data in making all kinds of decisions, from figuring out what flavor cereal to carry to how to market and price a product. Economists, Wall Street analysts and others also use the data."  This could also impact the LP industry studies as well.  (Source Associated Press) 

Last night the hacking group Anonymous teamed up with their buddies at the hacking group LulzSec and sent a few tweets to the FBI and said "Arresting people won't stop us, FBI. We will only cease fire when you all wear shoes on your heads. That's the only way this is ending."  In an open letter they sent to the FBI they said


"Hello thar FBI and international law authorities,  We recently stumbled across the following article with amazement and a certain amount of amusement  http://www.npr.org/2011/07/20/138555799/fbi-arrests-alleged-anonymous-hackers   The statements made by deputy assistant FBI director Steve Chabinsky in this article clearly seem to be directed at Anonymous and Lulz Security, and we are happy to provide you with a response.  You state:  "We want to send a message that chaos on the Internet is unacceptable,  even if] hackers can be believed to have social causes, it's entirely unacceptable to break into websites and commit unlawful acts."  Now let us be clear here, Mr. Chabinsky, while we understand that you and your colleagues may find breaking into websites unacceptable, let us tell you what WE find unacceptable:  * Governments lying to their citizens and inducing fear and terror to keep them in control by dismantling their freedom piece by piece.  * Corporations aiding and conspiring with said governments while taking advantage at the same time by collecting billions of funds for federal contracts we all know they can't fulfil.
* Lobby conglomerates who only follow their agenda to push the profits higher, while at the same time being deeply involved in governments around the world with the only goal to infiltrate and corrupt them enough so the status quo will never change.   These governments and corporations are our enemy. And we will continue to fight them, with all methods we have at our disposal, and that certainly includes breaking into their websites and exposing their lies. We are not scared any more. Your threats to arrest us are meaningless to us as you cannot arrest an idea. Any attempt to do so will make your citizens more angry until they will roar in one gigantic choir. It is our mission to help these people and there is nothing - absolutely nothing - you can possibly to do make us stop.  "The Internet has become so important to so many people that we have to ensure that the World Wide Web does not become the Wild Wild West."  Let me ask you, good sir, when was the Internet not the Wild Wild West? Do you really believe you were in control of it at any point? You were not.  That does not mean that everyone behaves like an outlaw. You see, most people do not behave like bandits if they have no reason to. We become bandits on the Internet because you have forced our hand. The Anonymous bitchslap rings through your ears like hacktivism movements of the 90s.

We're back - and we're not going anywhere. Expect us. not going anywhere. Expect us."

Sounds a little like the 60's in some regards!

The Department of Homeland Security this week released an alert to all energy companies in the U.S. saying be on the look out for the "internal threat," your employees.   With a new intelligence report from the Department of Homeland Security issued Tuesday, titled Insider Threat to Utilities, warns "violent extremists have, in fact, obtained insider positions" and that "outsiders have attempted to solicit utility-sector employees" for damaging physical and cyber attacks.  Energy company security executives are on high alert right now.  (Source csoonline.com and cnn.com)

Organized truck thieves have hit in New Brunswick, Canada and stolen 7 trailers and 5 trucks in the last two weeks worth millions of dollars.  The rigs found emptied in Quebec and New Brunswick, the RCMP believe they had specific information regarding the contents and stated "It seems it's people who are organized and they know what they're doing. It's not a random act."  (Source transportsecurity.com)

 

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eBay Announces Strong Q2 Earnings Report - Revenue Up 25%

eBay Inc, the largest Global ecommerce and online payments leader, reported revenue for the quarter increased 25% to $2.8B. "Second quarter revenue and earnings were strong, with PayPal surpassing 100 million active registered accounts and reporting its first billion-dollar revenue quarter, and eBay growth in the U.S. accelerating," said eBay Inc. President and CEO John Donahoe. "We also strengthened our portfolio in Q2 with acquisitions that we believe will more broadly position us to enable the future of commerce. We will partner with retailers of all sizes to help them grow in a rapidly shifting, technology-driven multichannel commerce environment, and we will help consumers shop and pay anytime, anywhere, any way." PayPal continued to drive strong momentum, hitting two milestones – achieving first billion-dollar quarter in revenue and surpassing 100M active users. eBay Marketplaces also had a strong quarter with core US business up 14%, along with Classifieds up 18% & StubHub ticket sales up double digits. The company completed its acquisition of GSI, which significantly expands capabilities and deepens relationships with large merchants and retailers. They also announced or closed a number of other acquisitions including Magento, WHERE, FigCard, Gittigidiyor and Zong. These acquisitions add technology capabilities in important areas such as platform services, local commerce and mobile payments, and expand the geographic footprint even further. Click here for full article.


For further information on PROACT email inquiries to: PROACT@eBay.com
 

eBay Direct - Click Here  -  (notify - info - questions)

 

 

Seattle's "Operation Super Booster" – A City Wide Approach to Organized Retail Crime

Over the next few Daily's, we're going to report on this new approach to ORC which began last April and has had a lot of success.  Today, we're presenting their actual business plan:


Past Practice

Historically, the Seattle Police Department has focused on Organized Retail Crime (ORC) one target at a time. This is primarily due to manpower constraints. Precinct Burglary Units have case loads that demand that the majority of their time is devoted to case preparation. Even when they do have the time, they are not set up for proactive undercover operations. The Pawn Shop Unit's case load is similar. When time allows, the unit may conduct an ORC sting operation – typically no more than a couple per year. The Major Crime Task Force has conducted few ORC operations, but has conflicting case priorities.

For years, the Pawn Shop Unit has had on its radar multiple ORC target locations that warranted a targeted investigation and the number of locations continued to grow. The problem seemed a truly uphill battle, until in early April 2011, both West and North Anti Crime Teams (ACT) requested assistance from Pawn Shop Det. Kaffer. These Anti Crime Teams were aware of 4 new ORC operations in their areas. West and North (ACT) have developed intelligence on targets they would like to initiate investigation. However, they do not have the experience or expertise in conducting these types of cases. The Pawn Shop Unit currently has 2 detectives covering all of the city's pawn shops and used goods dealers. The practicality of heading up even 1 more location was improbable.


New Concept

The Pawn Shop Unit designed a new concept in combating Organized Retail Crime in Seattle. For the first time, the Pawn Shop Unit is partnering with pro-acts units from each of the 5 Seattle precincts to attack the growing number of Organized Retail Theft operations at the same time. These teams include Anti Crime Teams from the North, South, Southwest, West Precincts, and the East Precinct 2nd Watch Bike Unit. This large scale operations is called "Operation Super Boosters." The Pawn Shop Unit will have the responsibility for coordinating the overall investigations, ensuring the case file preparation meets the filing standards of the King County Prosecutor's Office. The Anti Crime Teams and Bike Unit will be conducting the actual undercover operations, follow up paper work, and any search warrants that are served at the conclusion of the investigations.

Command Staff

This operations was broached early on to the chief's office, and they have enthusiastically given their support to the operational concept. The response from each precinct has been impressive. All 5 Teams are ready and motivated to aggressively pursue a criminal investigation into their target locations.

The King Co. Prosecutor's Office has already met with Case Managers and the Pawn Shop Unit, and they are also very supportive of the operation.

Media

We intend to complete the 5 operations simultaneously so as to maximize our positive media exposure. The Success of Operation Super Boosters will have a deterrent effect throughout the greater Metropolitan Seattle area. Businesses engaging in similar activities will be more hesitant to continue to purchase stolen merchandise from boosters in the future. They will know that they are subject to criminal and civil sanctions that will make the seemingly profitable transactions less attractive.

Future

At the conclusion of Operation Super Boosters we plan on immediately moving onto 5 new targets. We will be able to smoothly transition into the new operation by using the same 5 teams; they will then have the experience in ORC as well as the motivation. Our ultimate goal is to make ORC investigations an integral part of each individual precinct's crime prevention strategy.

Retail Involvement

Our Current targets are fencing items which are taken from grocery stores, electronic stores and home improvement stores from all over the Seattle area. The Seattle Police Department recognizes the importance of establishing a strong partnership with local retailers to make this operation a success. The Seattle Police Department will supply extensive manpower coordinating and executing this operation while referring to your expertise and utilizing your product for the sting operations. In doing so we are confident we can make a significant impact in the ORC problem in the Seattle Area benefitting both you and the City of Seattle.
 

Points of Contact  
Your points of contact for Operations Super Boosters are:  
Day-to-day Operations Det. Steve Kaffer 206-255-6232
steve.kaffer@seattle.gov
 
Operational Control Lt. Gregg Caylor 206-375-6692
gregg.caylor@seattle.gov
 

* If you or your loss prevention team is interested in assisting on a specific operation of area of the city, contact Det. Kaffer. He will work with you to make this operation a success for both you and the City of Seattle.
 

Share Your Thoughts

 

Job Opening

Company

Location

Origination

ORC Investigator Walgreens Texas Walgreens
Corp LPM of Analytics & Exception Reporting Confidential Florida Downing & Downing
Director of Asset Protection Confidential NYC, NY Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Corporate Inv. & Training Mgr Confidential Ohio Downing & Downing
Director of Loss Prevention Confidential California Downing & Downing
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening

Company

Location

Origination

Fleet Safety Mgr Oil refining company Cleveland, OH Indeed
EHS Engineer Philips Cleveland, OH Indeed
Loss Prevention Mgr Sears Holdings/Kmart Fayetteville, NC Sears Holdings Corp
Loss Prevention Mgr Sears Holdings/Kmart Lakeland, FL Sears Holdings Corp
District LP Mgr Sephora USA Atlanta, GA Indeed
District LP Mgr BCBGMAXAZRIA Group Montreal, Quebec, CA Indeed
Loss Prevention Mgr Sears Holdings/Kmart St. Louis, MO Indeed
Loss Prevention Mgr Sears Holdings/Kmart Little Rock, AR Indeed
LP District Mgr Ollie's Bargain Outlet US Indeed
Regional Loss Prevention Mgr RadioShack Houston, TX Simply Hired
Sr Loss Prevention Mgr JCPenney Pleasanton, CA Simply Hired
Loss Prevention Mgr Sears Roebuck and CO Murfreesboro, TN Simply Hired
District LP Mgr Sears Kansas City, KS Simply Hired
District LP Mgr Sears Roebuck and Co Cincinnati, OH Simply Hired
LP and Safety Mgr Lowe's Logan, WV Simply Hired

Jennifer Thomason was named Regional Loss Prevention Manager for Dollar General.
Alfred Harris was named Loss Prevention & Safety Manager for Lowe's.

Post Your New Job or Promotion! Click Here

 

As a 35-year veteran of Retail Loss Prevention, and someone who has conducted many pre-employment interviews, I thought readers might be interested in some of my favorite interview questions and the thinking behind each of them. Each day for the next five days I’ll be sharing one of the questions from my list of first interview questions. Answers to these questions tell me a lot about who a candidate is:

Day 5 - What is "Project Griffin Fraud?"

If you know the answer to this question I have others I’ll ask until I put you in the position of having to admit that you don’t know something. How you acknowledge that you don’t know something tells me a lot about your character. If you beat around the bush, guess, or answer my question with more questions I’ll start to think that you have difficulty saying the three little words I most want to hear. If you can’t say the words “I don’t know” I don’t want you.

Hint: If you are invited for a second interview I’m going to ask you the "I don’t know" question again. Now I’m testing the level of your curiosity and follow-through. If you still don’t know, you failed.


John Velke
V.P. Loss Prevention & Safety
Total Wine & More

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