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July 20, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
The LP industry's interactive daily e-mail column where YOU can make postings


July 22, 2011

Doug Marker
Vice President
LP, Risk and Audit
Michael Stores, Inc.

Stephen O'Keefe
Loss Prevention and
Risk Management
Wal-Mart Canada

Coming in August

Kelly Gorman
Vice President LP

LP Program Spotlight
eBay's PROACT Team

LPRC invites
innovative solutions providers to join their

Benefit Denial Working Group (BDWG)

to develop and test leading-edge product protection solutions


Know about an event we should feature here? Let us know.

National Retail Federation
2011 ORC Survey

Executive Summary
Full Report

Women in LP Caucus
Mentor Program
Register Here

August 7-10, 2011
National Food Service Security Council
32nd Annual Meeting

Hyatt Grand Champion
Indian Wells, CA



1st Annual One-Day
ORC Conference

Friday, August 19, 2011
7:30am - 4:30pm
Cal State San Macros




Retail Council of Canada's

2011 Loss Prevention Conference

Going Beyond LP - Partnering for Success

September 14, 2011
7:30am - 5:00pm
International Centre
6900 Airport Road
Mississauga, Ontario




Contact the RCC Events Team at 1(888) 373-8245 or visit

October 4-6, 2011

CLEAR/Coalition of Law Enforcement and Retail
2nd Annual Training Conference
Peppermill Resort/Casino
Reno, NV

eBay & PayPal Global Asset Protection & Information Security Investigators Support Cyber Crime Probe

eBay Inc & PayPal Global Asset Protection investigators and other members of its global e-crime groups support federal criminal inquiry into cyber attacks, including those attempted against PayPal leads to multi state arrests of 16 suspects. Authorities arrested 16 people on charges they participated in major cyber attacks, including an attempt to cripple eBay's PayPal website. FBI agents executed the arrests in nine states and Washington, D.C., for the PayPal attacks, which were unsuccessful last December and allegedly coordinated by the hacking group Anonymous. It was the biggest response by authorities tied to a recent spate of high-profile cyber attacks in which hackers used so-called distributed denial-of-service (DDoS) attacks to flood company websites with requests for information and rendered them unavailable to legitimate users, according to the indictment filed in federal court . "The fact that they have been tracked back and that some of them have been arrested is a significant development," said Mark Rasch, former Chief Justice Department's cyber crimes unit.  Click here for full article.

For further information on PROACT email inquiries to:

eBay Direct - Click Here  -  (notify - info - questions)

To correct yesterday's Daily subject line – Tom Arigi, the current DVP of LP for Sears Kmart division, is joining National Stores as their new Senior Vice President of Loss Prevention.  National Stores is a southern California retailer not affiliated with Sears.

An American blogger living in China actually discovered 3 unauthorized - counterfeit Apple retail stores!  Selling genuine Apple products and styled to copy the look and feel, right down to having employees who genuinely believed they worked for Apple, with Apple-logo blue t-shirts on the staff and the employees completely unaware of the deception.  (Source

The Borders locations are quickly becoming hot real estate properties all over the U.S.  With very little new real estate development, retailers are already calling DJM Realty, the company approved by the courts to manage the disposition of real estate.  "Such is the cycle of life in the retail industry where past performance is no guarantee of future success. That's why retailers who prosper over a long period of time are those with a healthy paranoia who recognize that even the most seemingly insignificant competitor must be taken seriously. They proactively implement change and experiment with new initiatives rather than becoming complacent with current success and waiting until change is forced upon them by new competitors and deteriorating business conditions. At that point, as Borders and others learned the hard way, a downward spiral has already begun and more often than not it tends to be irreversible."  What a paragraph – and it can be applied to any business and any department for that matter.  Paranoia is a good thing because it keeps that voice behind you screaming – run-run-run.  (Source 

In April, a 79-year-old daily "meddlesome" customer of the New York Mills AT&T store brandished a weapon at an employee.  AT&T sent him a letter banning him from the store.  The county seized the weapon and revoked his carry permit.  On May 27th, the customer returned to the store and shot another employee.  An off-duty police officer standing in line pulled his gun and fatally shot the customer with no one else getting injured.  AT&T re-opened the store at a new site with multiple video cameras, panic buttons and, for now, a constant police presence.  (Source 

A good Samaritan shopping at a Walgreens store in Madison Wisconsin saw a man shoplifting – locked eyes with him – the shoplifter threatened him – the male customer tried to get the attention of a worker which forced the shoplifter to run.  The good Samaritan grabbed his arm and was punched in the head by the shoplifter.  The good Samaritan pulled the shoplifter to the ground and held him until police arrived.  (Source

On July 10 in Ottawa, Canada, a man committed three retail robberies within 1 hour and was apprehended.  (Source

A new survey in the UK by shows that 80% of consumers believe that the best shopping deals are to be found online.  What does that say about trends and the future.  If the tide continues as rapidly as we've seen over the last few years, how long will it be before the stores become the showrooms for the online community.  (Source

Savannah, Ga. police chief Willie Lovett says shoplifting accounts for 20% of the city's total crime.  (Source

On July 5th in a parking lot of a HEB supermarket in San Antonio, Texas, a security guard told a driver in an SUV that his girlfriend had been arrested for shoplifting.  He "became upset" accelerated at a high rate of speed and hit and killed a 70-year-old man crossing the parking lot to go back to his car.  (Source

Fourteen people were arrested Tuesday for allegedly mounting a cyberattack on the website of PayPal in retaliation for its suspending the accounts of WikiLeaks.  Separately, FBI agents executed more than 35 search warrants around the country in a continuing investigation into coordinated cyberattacks against major companies and organizations.  The 14 charged in the PayPal attack were arrested in Alabama, Arizona, California, Colorado, the District of Columbia, Florida, Massachusetts, Nevada, New Mexico and Ohio. They ranged in age from 20 to 42 with 12 of them being members of the hacking gang Anonymous. (Source Associated Press)

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Walgreens and CVS Teaming Together to Fight ORC

After a two-year investigation on the part of Walgreens and CVS, this past Monday law enforcement authorities raided a major warehouse in Houston that was the fencing operation for over 45 booster teams and 200 thieves that were operating nationwide.  Stealing products that would re-sell easily, some teams members were stealing $10k to $20k a day and making over $5,000 to $7,000 a week themselves and shipping their stolen merchandise down to Houston.  Some teams were hitting stores every 30 minutes supervised by the street gang MS 13.  Mostly illegal immigrants from Honduras, the ring leader Mohammad Zainaldin, a Palestinian, had a small group managing this nationwide operation.  After two years of investigation and millions lost, they've been stopped.

With Walgreens, CVS, and Rite Aid participating in the raid this week, this is a great example of team work and how working together can make an impact.

TUESDAY, JULY 19, 2011

(713) 567-9388 

Seven Charged in Interstate Theft and Fencing Ring of Over-the-Counter Drugs

HOUSTON - A sealed indictment charging several Houston area residents for their alleged involvement in an interstate over-the-counter (OTC) drug theft and fencing ring as well as structuring and money laundering was unsealed today following the arrest of the seven charged, United States Attorney José Angel Moreno announced today along with Homeland Security Investigations (HSI) acting Special Agent in Charge John Connolly.

The 29-count indictment, returned on July 13, 2011, charges seven defendants with conspiracy to transport stolen merchandise in interstate commerce, structuring monetary transactions to evade reporting requirements, money laundering and substantive counts of transporting stolen goods and structuring as well as seeks to forfeit the interest of the defendants in the illicitly obtained proceeds. Those charged include the alleged "fence," Mohammad Zainaldin, the owner of Quick Gas and Lube on Westheimer Road in Houston, his girlfriend, Innessa Stafeyeva, who allegedly worked at the warehouse where the stolen OTC merchandise was stored along with two allegedly high level and three additional "boosters" – persons who steal the goods ultimately delivered to the fence for re-sale. Zainladin, 33, was born in the Palestinian territory and his girlfriend, Stafeyeva, 23, is a citizen of Kazakhstan. Carlos Reyes Roque, 40, and Marcos Ascencio Perdomo, 35, both alleged high level "boosters," and Irma Hernandez, 34, Ana Ramos, 30, and Claudia Flores, 35, are all citizens of Honduras.  

The indictment was unsealed today following the arrest of Zainladin, Stafeyeva, Ramos and Flores. Zainladin and Flores were arrested at their respective residences, while Stafeyeva and Ramos were taken into custody at Zainladin's warehouse on Westpark Drive and HSI offices in Houston, respectively. These four are expected to make their initial appearance tomorrow before a U.S. Magistrate Judge at which time the government expects to request the defendants remain in federal custody without bond pending trial. Reyes-Roque and Perdomo are presently in federal custody on unrelated criminal charges and are expected to appear in federal court for initial appearances on these charges in the near future. Hernandez is today being transferred from Department of Homeland Security administrative custody into federal custody to face these charges and may make her initial appearance in federal court as early as tomorrow.

The indictment accuses all seven defendants of conspiring together to steal OTC medicine from retail pharmacies and other stores both in Texas and in other states. The indictment alleges that thieves referred to as "boosters," allegedly used aluminum foil lined bags to steal the OTC from pharmacies and retail stores. The "boosters" would ship the OTC to Zainladin during out of state trips via FedEx or UPS to avoid detection by law enforcement during routine traffic stops. According to allegations in the indictment, Zainladin was the "fence" for the stolen merchandise and the leader of the organization. Once Zainladin received the stolen OTC, he would pay the boosters cash payments at his gas station. Zainladin would use bank accounts to mask his illegal activity and would withdraw $10,000 and below, allegedly avoiding bank reporting requirements, to pay his boosters.    

Conspiracy to transport stolen merchandise in interstate commerce and to structure carries a maximum punishment of five years imprisonment and/or a $250,000 fine upon conviction. Conspiracy to launder proceeds of greater than $10,000 from the alleged interstate transportation of stolen property carries a maximum punishment of 10 years and/or a $250,000 fine upon conviction. Structuring financial transactions to avoid currency reporting requirements carries a maximum penalty of 10 years and/or a $250,000 fine upon conviction. Each count of transporting stolen goods and structuring carries a maximum punishment of 10 years imprisonment and/or a $250,000 fine upon conviction.

The charges are the result of an 12-month investigation conducted by Homeland Security Investigations and the Houston Police Department – Major Offenders Unit with the substantial assistance and cooperation of CVS and Walgreens loss prevention divisions.

Actual photos of the fencing operation ...


Authorities confiscating the ring leaders' toys ...


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Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Loss Prevention Mgr - Canada Coach New York Coach
Regional Loss Prevention Mgr The Disney Store USA, LLC Pasadena, CA Indeed
Loss Prevention Mgr Bon-Ton Milwaukee, WI Indeed
Regional LP Mgr Abercrombie & Fitch Texas Indeed
Assistant Security Mgr Oxford Properties Group Toronto, On, Canada Workopolis
Regional LP Mgr Charming Shoppes Los Angeles, CA Monster

None to report.

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As a 35-year veteran of Retail Loss Prevention, and someone who has conducted many pre-employment interviews, I thought readers might be interested in some of my favorite interview questions and the thinking behind each of them. Each day for the next five days I’ll be sharing one of the questions from my list of first interview questions. Answers to these questions tell me a lot about who a candidate is:

Day 3 - What is the most recent good book you've read?

The title does not really matter. What interests me is whether or not you read. In my experience, people who read books are people committed to a life of learning – and I want people who like to learn. If you tell me that you just don't have time to read, I'll ask you a little later, "What’s your favorite TV show?" If you tell me that you like CSI or some other cop show, you've just told me that you prefer mind-numbing activities over mind-expanding activities.

Hint: Don't make the mistake of thinking I'm only interested in non-fiction and management guru books. Works of fiction can be interesting and educational as well.

John Velke
V.P. Loss Prevention & Safety
Total Wine & More

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