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July 12, 2012 SUBSCRIBE

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Supervalu will seek strategic alternatives including the sale of all or parts of the company. After announcing poor 1Q results the company will be "slashing expenses and capital spending." Shares dropped 25% in after-hours trading. In a message to employees Wednesday, Craig Herkert, chief executive officer, said the company "has to consider all options to increase the overall value of the company. Our review of strategic alternatives will be broad-based and include looking at the sale or other disposition of all or part of the company," he said. (Source supermarketnews.com)

"Project Copy Cat" - 70 websites seized in U.S. crackdown selling counterfeit luxury goods. ICE director John Morton told AFP that the latest seizures included some highly sophisticated operations, which created websites that looked nearly identical to legitimate ones. These are copycat sites, it is a very sophisticated effort to masquerade as the legitimate site," Morton said. "It is not getting people to buy cheap knockoffs, it is getting people to pay full price or nearly full price." (Source yahoo.com)

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Stolen smartphones - it's becoming an epidemic! The fastest growing crime in the U.S. Half the robberies in the U.S. this year are targeting smartphones. Security experts say it’s easy for small operators to change the stolen phone’s identifier number, no questions asked. In April police and the federal communications commission announced the major carriers will develop a unified database to be shared by all companies to be up within the next 18 months. (Source kdvr.com)



Loyalty is at an all-time low. 90% of employees are willing to consider changing jobs, with unsatisfied employees eleven times more likely to move to a new organization in the next year according to the 2012 Women's World Daily Salary Survey Having a distinct career path in place ranks the highest among employee concerns. Only 20% of the 1,700 surveyed in retail reported their companies have formalized retention strategies and 40% feel under pressure to attract and retain talent. Most importantly it found "compensation is king" and it's the #1 reason people leave their jobs. (Source 24seventalent.com)

Sandy Kennedy, President of RILA urges the International Longshoremen’s Association and the United States Maritime Alliance to reach a contract agreement well in advance of the Sept. 30 deadline in order to prevent a disruption to the flow of goods. The ongoing labor negotiations affect 14 East and Gulf Coast ports, which together account for 95% of all containerized shipments to the Eastern seaboard. The "just in time" delivery may be in jeopardy if they don't reach an agreement well in advance on the deadline and moving into the fourth quarter and the holiday season could represent a real problem for every retailer. (Source retailingtoday.com)


Harris Teeter boosts its reward for tips on robbery spree to $75,000 The bigger reward comes as Cornelius and other police departments continue their investigations into a slew of related robberies. And Harris Teeter has beefed up security at its area stores, including hiring off-duty police to patrol at night. Police determined that a Cornelius robbery is also related to other armed robberies of Harris Teeters in Fort Mill, S.C., and Providence Road, Charlotte. Police also are investigating whether those are related to seven other Harris Teeter robberies in May in Greensboro, Winston-Salem and High Point. (Source davidsonnews.com)


Hewlett-Packard private investigators, hired to find the boardroom leak, to be sentenced in fed court The two men allegedly used the illegal practice of "pretexting" by directing other investigators posing as account holders or employees of phone companies to illegally obtain personal information including phone numbers, Social Security numbers, birthdates and call logs. Federal prosecutors said HP had hired the DePantes' Florida-based firm to track down who was leaking boardroom information to journalists in 2005. (Source Associated Press)

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$5 billion a year in losses according to the ATF - Cigarette smuggling has become more profitable for organized crime bosses than heroine or cocaine. Here's the problem — in Richmond, a pack is taxed 30 cents. In New York City, $5.85 is the tax. That's a profit of $5.55 a pack. By illegally selling a carton traffickers can pocket an extra $55.50 dollars and on a case, they can make $3,000. In many cases, they're making more money than they are in narcotics, because it's so much easier to traffic," said ATF special agent Rich Marianos. "Oh, without a doubt, it's organized crime. This is organized crime at it's highest level because of the sophistication," said Marianos. (Source nbc12.com)

"Smishing" the new wave of crime in text messaging and it's already put Walmart, Starbucks and Best Buy in the crossfire You just won a gift card - just click on the link - and blip you're filling out personal information and the world of hurt starts. "The scary part is that while PC users have been conditioned to recognize scams and security threats, people assume their cell phones are safe. The fact is that trillions of text messages are sent and received around the world daily, and at the moment defensive tools are in short supply." (Source stores.org)

Yahoo is investigating reports of a security breach that may have exposed nearly a half a million user's email addresses and passwords. Technology news websites including CNET, Ars Technica, and Mashable cited hackers calling themselves the D33D Company as claiming responsibility for the attack, adding that data posted to the group's website carried more than 453,000 login credentials from an unidentified Yahoo subdomain. (Source Associated Press)

Stealing Documents Through Social Media Image-Sharing Innocent-looking vacation pictures on Facebook could conceivably traffic exfiltrated documents, Black Hat researchers warn. The new method employed by a new tool they developed called SNScat can not only be used to exfiltrate data off networks without detection, but to also run covert botnets through the type of social media network traffic allowed by most businesses today. (Source darkreading.com)

Top 5 retail rent cities - 1) Hong Kong = $3,864 psf. 2) New York = $2,475 psf. 3) Sydney = $1,112 psf. 4) Tokyo = $1,025 psf. 5) London = $956 psf. Globally, total retail rents increased by a modest 0.8% quarter-over-quarter in Q1 2012 as concerns over the eurozone debt crisis and weak global economic growth continued to affect consumer and retailer confidence. Despite these fears, occupier demand for prime space in many major cities remained strong, and prime space was in short supply in many markets. (Source theretailbulletin.com)

Fed's bust 38 Bloods gang members for organized crime in Columbia, SC. Investigators made the arrests on the streets of Columbia, after years of digging and researching the gang. They say the local members are behind robberies, sex trafficking, kidnapping and murders, and obviously they were impacting retailers as well. (Source wistv.com)

Counterfeit credit card ring of 6 busted in San Diego county hitting ATM's and casino's. The suspects are accused of operating a counterfeit credit card ring that specialized in manufacturing fake or counterfeit credit cards and using stolen account numbers. The group has been active in the past two months, allegedly conducting transactions at several San Diego casinos. (Source ktla.com)

Woman Swallows $4,000 Ring in Macy’s Store. A Utah woman is accused of theft after police say she swallowed a $4,000 diamond ring at a department store before pawning it off after it passed through her system. Police say 38-year-old Angela Winters Hardman of Sandy stopped at a Macy's outside Salt Lake City in May and asked to try on the jewelry. An employee says Hardman then made a switch and handed back a similar, though obviously bogus, ring but denied stealing the real thing. Detectives who watched surveillance video confronted Hardman later and say she admitted swallowing the ring and pawning it days later for $600. Sandy Police Sgt. Jon Arnold says the ring first went through the "natural digestive process." (Source fox13now.com)

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Footlocker Store in Austin burglarized. Two males, determined to break out the front door glass, leave with only an armload of apparel. Austin Police are hoping this video will identify the suspects. (Source statesman.com)






Boynton Beach Publix robbed while customers had no idea. The clerk could not have handled the situation any more professionally; without incident, she handed over the money from the two service desk registers and the gunman quickly left the store. No one was injured in the incident; in fact customers and other employees did not even know the robbery was being committed. (Source palmbeachpost.com)

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Bank Robbery suspect nabbed inside a Fort Wayne Target. The suspect entered the bank, showed a firearm and demanded money. The suspect fled on foot with an undisclosed amount of cash. A Target store employee at the adjacent Target reported to police that a man inside the store was behaving suspiciously. While officers established a perimeter around the store, an off-duty city officer, a state police trooper and an IPFW officer entered the store to search for the suspect. He was found and arrested without incident. No customers at the Target or the bank were injured. (Source indiananewscenter.com)

 


 

 


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The Children's Place - The First Year

 


LPNN: Your LP, Attention Vendors, Film and Broadcast Your Video on Your Channel. Upcoming episodes: 2012 IOBSE Event Coverage; Se-Kure Controls; Keith White, Sr. VP of LP, The Gap Stores.
 



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National Food Service Advisory Council Conference. August 5 -8.



Disaster Recovery & Preparedness Committee (DRAP) Meeting. Chicago, IL - Sears Headquarters. August 17, 2012. Click here for more information.


11th Annual Virginia Retail Loss Prevention Conference - Virginia Beach, VA - Holiday Inn Hotel. September 6, 2012. Click here for more details.



Canada's Biggest Retail Loss Prevention Event. Mississauga, ON - International Centre. September 11-12. Click here for more information.




Watch for our article the day after each event!


CLEAR's 3rd Annual Training Conference, Dallas, TX. Sept. 18-20, 2012. Learn more here.


8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL


Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit www.wsorca.org


2012 Thought Challenge Awards Committee


Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

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Trade Associations, Conferences & Series

2012 International Organization of Black Security Executives (IOBSE) Spring Conference


The Opening Speaker for the 30th Annual Conference

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Mike Robbins, Author & Motivational Speaker, Part 3 Mike Robbins is the author of two best selling books including Be Yourself, Everyone Else is Already Taken, the focus of this presentation. He is an expert in teamwork, emotional intelligence, and the power of appreciation and authenticity. In this four part episode Mike addresses the IOBSE attendees stressing the importance of authenticity. What does it mean to be authentic, and how it is the key to your success. An excellent and thought provoking presentation that can't be missed. Filmed April 2012. Stay tuned tomorrow for the final episode.
 

Season One Episode Release Dates
 

July 9 Welcome Reception & Guest Speaker - Mike Robbins, Author & Motivational Speaker, 4 parts
July 16 The Face of Loss Prevention - Bill Titus, VP Loss Prevention & Safety, Sears Holdings Corp., 4 parts

 
 





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Woman pleads guilty in Fed court for taking part in large-scale multi-state 25 member - $2M identity theft ring that hit retailers as well. Kelly Jenelle Scott admitted to stealing personal information (driver’s licenses and bank account numbers) and using it to create counterfeit checks from 2010 through November of 2011. She said she’d pass the checks at retail stores and banks. She said she made more the $15,000 worth of fraudulent purchases and attempted fraudulent purchases in multiple states. The theft ring Scott was part of would negotiate counterfeit checks at retail stores in an effort to buy expensive items, the department said. They would then return the items for cash. Scott’s co-conspirators would also deposit counterfeit checks into the accounts of unsuspecting people only to take money out shortly after. The group operated in some 14 states. So far 15 have pleaded guilty and 10 not guilty. (Source cbslocal.com)

San Carlos, Arizona retailers are increasingly getting hit by organized retail crime groups. In a recent newspaper investigation a large number of retailers they questioned had all been hit by what they feel are organized retail criminals. The criminals ranged from women with strollers and small children as decoy's to block or mask the theft to groups of two or three that scope out the stores with look outs. It appears as though there may be one group hitting the downtown stores and they may be reluctant to report the incidents to law enforcement. (Source silverbelt.com)

Possible ORC group of four busted after hitting Hannaford Supermarket in Hudson, MA. Four local men were arrested Tuesday afternoon after police said they stole razor blades from Hannaford Supermarket and led police on a short chase. While it was only one incident of razor blades, it's certainly indicative of the product line and the fact that it was four men. Interviewing them would be interesting. (Source metrowestdailynews.com)



ORC duo being sought in Dunwoody, GA., that has been stealing large amounts of clothing and beauty products and hitting Ulta and Target stores and trying to sell their merchandise. The unknown suspect, caught on surveillance video, is suspected to work with a professional shoplifter named Hasaani Chyna Norwood. In addition to being wanted in connection to the local thefts, they are also wanted in other jurisdictions. Anyone who has information about the suspect is asked to call Det. Andrew Thompson. at 678-382-6921 or andrew.thompson@dunwoodyga.gov. (Source patch.com)


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Niles, Ohio police are looking for two women involved in multiple thefts from retailers and are asking the public for help. (Source wkbn.com)
 

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Thought Challenge


Mark Duncan
Internal Theft


Submitted by Mark Duncan
Regional Loss Prevention Manager, Burlington Coat Factory


July 9, 2012



Internal Theft: Store Management miss the restitution boat time and time again by focusing on what actions the internal thief just did. Sometimes the focus is so strong that word gets out, the internal thief gets word that they may be caught. Coach, Teach, Train Store Management the importance of not necessarily worrying what the internal thief just did. Show store management that they should express care through the means of communication and report, but ensure store management has a full understanding of the importance regarding what actions has the internal thief done more of. It is important to use facts, evidence, and witness statements regarding what the internal thief just stole, to support the final outcome, but true investigations focus on past tense. Successful interviews are based not what the internal thief recently stole but rather what they stole more of. Restitution comes with the large voluntary admission.


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Loss Prevention Mgr Macy's Schaumburg, IL Macy's
Loss Prevention Mgr Macy's Harrisburg, PA Macy's
Market AP Mgr Walmart New Haven, CT Walmart
Market AP Mgr Walmart Houston, TX Walmart
Area Mgr - AP Walmart Hanford, CA Walmart
Dept Mgr Store LP & Safety Lowe's Grand Rapids, MI Lowe's
Assistant Mgr, Security & LP, National Accounts Purolator Mississauga, ON, Canada Workopolis
Assistant Mgr, Security & LP, National Accounts Purolator Brampton, ON, Canada Workopolis
Assistant Mgr, Security & LP, National Accounts Purolator Toronto, ON, Canada Workopolis
Loss Prevention Mgr Kmart Newport News, VA Sears Holdings Corp.
Loss Prevention Mgr Kmart Miami, FL Sears Holdings Corp.
Regional LP Mgr CVS Caremark California CVS Caremark
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Creative Leadership: Democracy If you want to be a leader in your organization and you're not one now, what are you doing about it? Maybe you're toiling away, hoping your boss will see your leadership potential, or you're certain the higher-ups might have sensed your interest in leadership. Call it your stealth leadership campaign.  (How's that working for you?)

8 Ways to Move Into Management If you're looking to take the next step in your career and move into a management position, it's important to show others that you can do the job. A management role brings a new title and often a higher salary, but it also brings new responsibilities. How can you tell if you're management material?  (A leg up)
 
9 Dumb Ways to Ruin a Meeting The next time you're in a meeting, mentally add up the hourly rates of everyone in the room. Then factor in what you could be doing instead. Makes you wonder why you ever have meetings, doesn't it? Still, sometimes you do need to meet -- so when you do, don't ruin it by making any of these mistakes.  (Don't "think out loud")

10 Ways You Should Never Describe Yourself Do you, whether on your website or more likely on social media accounts, describe yourself differently than you do in person? Do you use hacky clichés and breathless adjectives? Do you write things about yourself you would never have the nerve to actually say? If so, it's time for a change.  (10 no-no adjectives)

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The "rumor mill" is a very treacherous and unforgiving world of fact and fiction. That at times is filled with innuendos, accusations, untruths, and what ever gets added to the information being talked about regarding companies and people. Participating in it is human nature and we all know third party information leaves a lot to be desired. So the rule of thumb should be to be cautious about believing, try not to form an opinion until you’ve heard both sides, understand the agendas that every one has, and most importantly be careful about what you say.

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