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July 10, 2012 SUBSCRIBE

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Smart Card Alliance launches U.S. EMV Migration website dedicated entirely to helping the U.S.'s upcoming move to EMV (EuroPay, MasterCard and Visa) chip technology called EMV Connection at The site offers up-to-date information on the status of EMV migration, along with tutorials and educational resources that will assist with migration. The Smart Card Alliance is a not-for-profit, multi-industry association working to stimulate the understanding, adoption, use and widespread application of smart card technology. (Source

Best Buy is betting the bank on their new "Connected Stores" with opening 100 by years end. Scaled-down from 58,000 sq. ft. to 30,000 to 40,000 sq. ft. the new concept offers a "Genius Bar-like tech support center, employees with advice on pricey stoves and rooms where home theater geeks can design their ultimate man caves. Best Buy, which is now testing Connected Stores in the Twin Cities and San Antonio, expects the format not only to retain the shoppers but to attract new customers, especially ones willing to go premium. In doing so, the company can offset some of the lost sales and profits from the traditional big boxes that will close. From their Apple-esque elements to their Magnolia Home Design Center to their Pacific Kitchen & Home section they're trying to trade up in consumers and offer professional advice in every aspect. Will it work? Can they stop showrooming and get that customer to buy in the store? Only time will tell. (Source

Calculating ROI on Technology Investments - a white paper offered by Technology Finance Partners. Calculating ROI can be difficult for everyone and here's a white paper that walks you through the process and offers some guidance. (Source

California's wage and hour laws leads to $80.7M judgment against ABM Security for denying off duty rest breaks "The security guards were denied off duty rest breaks in violation of California law. ABM previously acknowledged that all of its security guards are required to remain on call during their so-called breaks, which the court found to be illegal. Judge Wiley ruled: "Put simply, if you are on call, you are not on break. That has been the law for many years." California has always led the way in precedent setting labor laws and judgments. And this one, while not appearing to be significant, quite frankly is. (Source

The CSARN's - The Monitor - Daily Olympic Threat Assessment Reports "The City Security And Resilience Networks" in the UK, the CSARN is providing daily security updates in the run up and throughout the Olympics. •Daily PDF summary of security issues and events • Tailored to your, or your organisation's, specific security interests - cutting through the noise and delivering only what you need • Running every day from Monday 16th July to Monday 13th August (four weeks) • INCLUDED two months of CSARN / The Monitor reports (Source

Bulgarian authorities have busted the "most powerful hacker group" in the country Using cyber "terrorist" methods, the group had attacked more than 500 websites worldwide, including those of financial institutions, web-based companies, and governmental and non-governmental organizations. On the confiscated computers, police discovered databases with large amounts of stolen emails, social network profiles and associated passwords, as well as stolen credit card data. (Source

30 arrested in massive check cashing scam in Fort Myers, FL, that hit Wal-Mart and check cashing stores in Lee County and the City of Fort Meyers. The Lee County Sheriff's Office Economic Crimes Unit and the Fort Myers Police Department have arrested 30 people in a check cashing scam. In a joint investigation, detectives began investigating the fraudulent activity and discovered the checks had been cashed at Wal-Mart and check cashing stores within Lee County and the City of Fort Myers. The agencies are still looking for eight people. The counterfeit checks were similar to authentic checks but had been written to individuals that were not employed by the Lee County School District. (Source

World Market, Rue 21, Kirkland's, PetsMart, and Bed, Bath and Beyond hit with counterfeit $100’s. One man is jailed on forgery charges as Corpus Christi police continue looking for two accomplices in a scheme to pass counterfeit money around businesses in Moore Plaza yesterday. Police say 26-year-old Hector Ruiz drove away in a vehicle police were watching after receiving a call about counterfeit bills in the area. So far, police have confirmed that World Market, Rue 21, Kirkland's, PetsMart, and Bed, Bath and Beyond were hit by the suspects passing fake $100 bills. During a search of the suspects' car police found a laptop computer, printer and a scanner. There was also merchandise purchased from the stores, possibly with the fake bills. (Source

Catholic priest apprehended for two shoplifting incidents at Neiman Marcus in North Palm Beach, FL. Savaia is charged with two different shoplifting attempts: On Dec. 9, he is alleged to have hidden an $895 Jay Strongwater picture frame under his jacket and left the store. Neiman Marcus put up a flyer with a photo of Savaia and circulated it at nearby stores. Then six days later, on Dec. 15, 2011, Savaia was caught on surveillance video with two Italian coats, valued at about $400 each, at Neiman Marcus Last Call at Sawgrass Mills outlet mall in Sunrise. He was arrested in the parking lot. A member of Neiman Marcus’s loss prevention staff contacted Boca Raton police the same day, saying that the suspect in the Sunrise case matched the description of the suspect in the Boca Raton case. (Source

Family hits five stores in Key Largo after shoplifting spree ends in their arrest on July 4th. Hitting Publix, Beall's, and Kmart the husband, wife, and mother-in-law are now facing five counts of theft. (Source

Former Verizon employee to plead guilty to robbery. The backdoor to the store was found open and dozens of cell phone and the nightly deposit was missing back on May 26. Upon further investigation, police believed that the associate Janeen Harring and a friend may have been responsible for the break-in. Police did get a confession, but Harring’s attorney stated that she was tricked into the confession and asked for an attorney during questioning. Now Harring will plead to three counts against her and receive a possible one year suspended sentence and repay $18,000 in restitution. (Source

George Washington of Allentown could face 1160 years in prison for burglary spree. George Washington has admitted to police that he and his brother were responsible for 104 burglaries and 12 attempted burglaries in a five county area of Pennsylvania. Leigh County Judge Maria Dantos said the 1160 year prison term will not happen and has ordered Washington receive a mental health evaluation prior to sentencing. Washington’s bother was sentenced last week to 20 to 40 years for his role in the burglaries. (Source

Cartier watch stolen from Saks in a grab and run. A Cartier watch valued at $45,000 was being shown to a potential customer, then he turned and ran from the Saks Fifth Avenue store in the Somerset Mall in Troy, Michigan. (Source

Three million Eramin 5 pills worth millions seized in cargo raid. Malaysian Police have made the largest drug busts in the country with the seizure of about three million Eramin 5 pills estimated to be worth $18,000,000 dollars. The cargo was discovered coming into Malaysia from India, then left unclaimed for several days. The pills were packaged with chewing tobacco and incense candles to through off cargo unit police dogs. Erimin is an intermediate-acting hypnotic drug which is a benzodiazepine derivative. It possesses hypnotic, anxiolytic, sedative, and skeletal muscle relaxant properties. (Source

8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL


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Upcoming Articles

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The Children's Place - The First Year


LPNN: Your LP, Attention Vendors, Film and Broadcast Your Video on Your Channel. Upcoming episodes: 2012 IOBSE Event Coverage; Se-Kure Controls; Keith White, Sr. VP of LP, The Gap Stores.

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National Food Service Advisory Council Conference. August 5 -8.

Disaster Recovery & Preparedness Committee (DRAP) Meeting. Chicago, IL - Sears Headquarters. August 17, 2012. Click here for more information.

11th Annual Virginia Retail Loss Prevention Conference - Virginia Beach, VA - Holiday Inn Hotel. September 6, 2012. Click here for more details.

Canada's Biggest Retail Loss Prevention Event. Mississauga, ON - International Centre. September 11-12. Click here for more information.

EHS Today'ls America's Safest Companies Conference 2012. Chicago, IL McCormick Place, September 11-12, 2012

Watch for our article the day after each event!

CLEAR's 3rd Annual Training Conference, Dallas, TX. Sept. 18-20, 2012. Learn more here.

8th Annual Impact Workshop. Join other retail executives interesed in LP research on ORC prevention, packaging innovation, video analytics, benefit denial, plus much more. LPRC: October 15-17, 2012. University of Florida Campus. Gainesville, FL

Washington State Organized Retail Crime Alliance Annual Training Conference. Burien, WA. October 18, 2012. To register visit

2012 Thought Challenge Awards Committee

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession. Learn more here

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LPNN - Loss Prevention News Network

Trade Associations, Conferences & Series

2012 International Organization of Black Security Executives (IOBSE) Spring Conference

The Opening Speaker for the 30th Annual Conference

Click here to watch video.

Mike Robbins, Author & Motivational Speaker, Part 1 Mike Robbins is the author of two best selling books including Be Yourself, Everyone Else is Already Taken, the focus of this presentation. He is an expert in teamwork, emotional intelligence, and the power of appreciation and authenticity. In this four part episode Mike addresses the IOBSE attendees stressing the importance of authenticity. What does it mean to be authentic, and how it is the key to your success. An excellent and thought provoking presentation that can't be missed. Filmed April 2012. Stay tuned tomorrow for part two.

Due to technical difficulties with YouTube we are unable to publish part two today. We apologize.

Season One Episode Release Dates

July 9 Welcome Reception & Guest Speaker - Mike Robbins, Author & Motivational Speaker, 4 parts
July 16 The Face of Loss Prevention - Bill Titus, VP Loss Prevention & Safety, Sears Holdings Corp., 4 parts


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Toys R Us Takes Repeat Burglar off the Streets

Submitted by Mark Shoemaker, National Director - Investigations

The Matteson, Illinois Toys R Us was burglarized twice in June 2012. Suspects would enter the front of store with a sledge hammer. These two burglaries netted the suspects over $20,000 in stolen product. After investigating and partnering with other retailers in the area, Toys R Us Investigations Team set up surveillance from a safe distance and on July 1st the Sledge Hammer Burglars returned. However this time, the Investigations team had a great view and was able to dispatch police immediately. The group consisted of 4 individuals. They proceeded to smash security cases and remove merchandise. This team of crooks then used large garbage cans to transport the items out of the store into an awaiting vehicle.

The investigator was able to give law enforcement point by point updates, ultimately informing them of the direction the suspects were traveling. The police were able to locate the vehicle, and attempted to pull it over, however, the suspect fled and a chase ensued. One suspect was later arrested and identified. $1,360 worth of merchandise was recovered in the vehicle. The Police Detectives are currently investigating the identity of the others involved and will be pressing charges for all 3 burglary incidents. All three burglaries occurred at approximately 6:00 am. It was later determined the Matteson Police Department changes shifts and holds "roll-call" at that time. It is believed that the suspects were aware of knew this and targeted this timeframe because it would delay Police response time.

click to watch video
Two "serial shoplifters" busted after 11 years - using their kids and baby strollers in Lakeland, Florida
The main woman was a suspended nurse and they had $70,000 worth of stolen merchandise when police busted them. Selling items online and at garage sales the two admitted to 11 years of stealing and selling their loot. Caught at a JC Penney store using the fitting rooms to conceal merchandise, with their children in tow, the two are facing numerous charges. If you're a clothing retailer you may wish to contact track this down and interview them. (Source

ORC female suspect for multiple shoplifting incidents from Wal-Mart arrested in Morris County, N.J., and the investigation is ongoing for her accomplices. Having surveillance video on numerous incidents of her stealing thousands in baby formula and big tickets items authorities are focused now on her accomplices driving the getaway car. Nicole Callie, 44 is lodged at the Morris County Correctional facility and she may have been involved in shoplifting in other towns as well. (Source

Traffic Stop Leads to Identity Theft, Counterfeiting Bust in LA County Charges against three suspects nabbed on suspicion of identity theft and counterfeiting were to have been turned over to the District Attorney's Office on Friday. Three residents of Rowland Heights, were taken to the Walnut/Diamond Bar Sheriff's Station where they were booked for various identity theft charges including possession of fraudulent credit card information, forged credit cards, and petty theft, according to a news release. While conducting a search, deputies discovered numerous counterfeit items, laptop computers, and the personal information of several possible identity theft victims, according to authorities. All three were arrested on the scene. (Source


Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

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Picture: EHS Today America's Safest Companies ConferenceThis year marks the inaugural holding of America's Safest Companies Conference. The conference will be held September 11-12 at McCormick Place in Chicago and will feature more than 25 expert speakers.

"The purpose of the America's Safest Companies Conference is to share information from EHS and business thought leaders and examine the impact transformational safety leadership has in achieving world-class safety," said EHS Today Editor-in-Chief Sandy Smith. "We are excited to launch this new event and provide senior management and executives with unique and informative panel discussions, multiple networking opportunities and educational presentations by America's Safest Companies winners."

Each year, EHS Today holds the America's Safest Companies award ceremony, celebrating the U.S.-based companies with the most effective safety cultures and innovative safety processes. With the addition of the conference, EHS Today plans to take the conversation of work safety one step farther. According to the Conference website, attendees will:
  • Discover the best practices developed by America's Safest Companies. Learn how to implement them in your workplace through compelling presentations and panel discussions with past and present winners.
  • Develop the business acumen, leadership and training skills to bring lean safety and sustainability to the workplace.
  • Measure safety effectiveness and review safety management approaches.
  • Acquire OSHA compliance guidance from leading attorneys in the field.
  • Hear about EHS and risk management approaches that can contribute to a safer workplace and reduce workers' compensation costs.
  • Network with other industry professionals, EHS Today editorial staff, and conference speakers including past and present America's Safest Companies winners.

Some of the conference speakers will include NIOSH Director John Howard, former OSHA Administrators Ed Foulke and John Henshaw, and Assistant Secretary of Labor Dr. David Michaels. Along with 18 classroom sessions, there will be a CEO Roundtabe and an OSHA Insiders Panel. An additional Keynote Speaker is to be announced.

The Conference will be held in association with the
International Manufacturing Technology Show and admission to IMTS is included with conference registration. Click here to register now!  (Source

Share your EHS-Safety & Risk Mgt. news and help make a difference

Thought Challenge

Store Loss Prevention Culture

Submitted by Robert Martin
Corporate Regional Investigator, Bonton Stores Inc.

July 9, 2012

Our industry in Loss Prevention is being pressed more and more to rely on our store personnel to carry out and be mindful of the Loss Prevention effort while maintaining a culture of customer service. Simple answer; combine the two. It's efficient and effective. In house programs that promote Loss Prevention culture and customer service culture into one single effort are as important as any Loss Prevention function. The difficulty is in "buy in" from each store associate and manager. By explaining the benefits of sales and preventing loss leading to increased profits resulting in pay increases, promotional opportunities, merit bonuses and a positive work environment can introduce and instill a customer service/Loss Prevention environment in each individual store. The Key- Continuous reinforcement for a period of at least 13 weeks of consistent behavior to establish the culture. Once a culture has been instilled it will be maintained. It's a win/win for sales and saving. Establish awards on a daily, weekly, monthly, quarterly and annual basis for maintaining the culture and your company succeeds! Working together is the key to success.

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Retail Industry Leaders Association

RILA and the leadership of the Disaster Recovery & Preparedness Committee (DRAP)
invite you to the annual DRAP meeting to be held at Sears’ headquarters
in Chicago, IL on August 17, 2012.


The full-day meeting will be a unique opportunity for retailers to share leading practices, address common risks and challenges, benchmark policies and practices and network with private sector peers and public sector partners. Presentation topics will touch on areas that impact retailers of all sizes and footprints: global business continuity programs, earthquake and tornado preparation, credentialing, public-private partnerships, information sharing, and more. There will also be a facilitated open forum in which participants can raise unique challenges, share experiences and identify DRAP initiatives that will support retailers in their collective efforts around disaster preparedness and response.

And, we are very excited that senior-level representatives from the state of Illinois and FEMA Region V will present to the group on the role of retailers in their respective short- and long-term strategies.
View the tentative agenda.

The DRAP meeting will coincide with the
Central United States Earthquake Consortium (CUSEC) workshop, to be held August 14-16, also at Sears headquarters. The workshop will focus on developing a public-private sector plan to ensure at-risk states in the New Madrid Seismic Zone are adequately prepared and understand official response actions in the event of a major earthquake. Public sector representatives from the eight CUSEC member states (AL, AR, IL, IN, KY, MS, MO, TN) and the adjoining ten states will be present. Complimentary hotel accommodations are available for this event.

The DRAP meeting and the CUSEC workshop assist retailers in their ongoing commitment to enhance their preparedness and response strategies and to strengthen public-private partnerships. And, both offer ideal venues in which to meet public sector partners face-to-face. We hope you will make every effort to attend these important industry events.

Please send your RSVP to the DRAP Committee meeting to
Liz Benson by COB Monday, July 16.

Thank you for your consideration!


James R. Waldrop, CPP
Chair, RILA DRAP Committee
Manager, Corporate Crisis & Emergency Operations
Sears Holding Corporation
Bryan Strawser
Vice Chair, RILA DRAP Committee
Senior Group Manager, Global Crisis Management
Target Corporation


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Area Mgr - AP All Facilities Marcy, NY Walmart
Market AP Mgr Walmart Middle Island, NY Walmart
Market AP Mgr Sam's Club Monroeville, PA Walmart
Market AP Mgr Walmart Birmingham, AL Walmart
Regional AP Mgr Walmart Aurora, OH Walmart
Dept Mgr Store LP & Safety Lowe's Bethel Park, PA Lowe's
Regional LP Mgr Hot Topic Saint Louis, MO Monster
Loss Prevention Mgr The Hudson Group Las Vegas, NV Monster
District AP Mgr Sports Authority San Francisco, CA Sports Authority
Regional LP Mgr CVS Caremark Orange County, CA CVS Caremark
District LP Mgr Sears Warwick, RI Sears Holdings Corp.
Loss Prevention Mgr Sears Merrillville, IN Sears Holdings Corp.
Loss Prevention Mgr Sears Baton Rouge, LA Sears Holdings Corp.
Loss Prevention Mgr Sears Tampa, FL Sears Holdings Corp.
Loss Prevention Mgr Sears Leominster, MA Sears Holdings Corp.
Loss Prevention Mgr Kmart Chesapeake, VA Sears Holdings Corp.
Sr Investigator - ORC The TJX Companies, Inc. San Francisco, CA The TJX Companies, Inc.
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Suzanne Clift was named Area Loss Prevention Manager for Bed Bath & Beyond.
David Meme
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The Best Strategy for Reducing Stress When you're on vacation, do you find yourself relaxing? Or do you find yourself stressed because you can't get cell service on the beach? What can you do about the stress and frustration that comes from unmet expectations? You have two choices: Either change the reality around you or change your expectations.  (Don't pull a Rob)

How to Gain Control By Letting Go Many leaders are over-controlling, and they need to micromanage. They force their will on others. Over controlling leaders create low morale, poor communication, lack of innovation, and risk aversion. Paradoxically, it is only by relinquishing control that leaders can ever achieve the kind of control that is the mark of great leaders.  (Controllers Anonymous)
3 Neat Tricks For Overcoming Social Anxiety Some of us are born with the gift of gab, and others struggle to get three words out of their mouth at a dinner party. Though it's clear that some of us have a natural inclination to shyness, it's equally obvious that the ability to boldly sell yourself and make social connections generally benefits business people.  (Go buy more socks)

Overcoming Shyness and Social Anxieties You want to stop feeling self-conscious, insecure, and socially inhibited. You want to stop worrying about making social blunders and looking like a jerk at work. Knowing what to do and then doing it can help you to get past trepidations about meeting with your boss, having lunch with coworkers, or going to a networking event.  (How to dial it down)

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