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June 27, 2012 SUBSCRIBE

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FBI sting nabs about 24 alleged online credit card scammers. Two dozen people were arrested around the globe on Tuesday in what authorities are calling a "breathtaking spectrum of cyber schemes and scams" that involved buying and selling bank card details, stolen identities, counterfeit documents, and sophisticated hacking tools on an FBI undercover forum. Among those arrested is a purported member of the noisy hacking group UGNazi, which has claimed responsibility for various recent hacks including last week’s outage on Twitter. The two-year investigation, dubbed "Operation Card Shop," began in June 2010 when the FBI set up an online carding forum called Carder Profit. The FBI monitored and recorded communications on the forum as well as private messages sent through the site between registered users. The FBI also recorded IP addresses of users who accessed the forum. The operation resulted in arrests of 11 individuals in the U.S. and 13 people abroad as well as the execution of more than 30 search warrants. (source

Publix, Hy-Vee, H.E.B., Sam's Club, ShopRite, Aldi, Giant Eagle and JCPenney earn top honors for customer service. According to a study conducted by the Temkin Group grocery chains were the only industry to earn a "strong" rating. The Temkin Customer Service Ratings are based on feedback gathered from consumers regarding companies they've recently interacted with. (source

Inventory levels have some looking to discount early. World wide retailers are looking to move over-stocked items quickly, starting this year's discount sales season weeks earlier than usual. Economic slowdowns have some retailers concerned about being saddled with slow moving summer goods. Back to School season is just around the corner. (source

Urban Outfitters hoping to drive 50 percent in Online Sales. With the help of Amazon, Urban Outfitters is 'driving the strategy' to increase the direct-to consumer programs, focusing capital on new technology to increase its current 20% to a majority of its sales in the next five years. This year Urban Outfitters will open a second distribution center cutting shipping times to two days or less to 80 percent of the United States. (source
Submitted by Dan Hafford
Divisional VP Loss Prevention for Coach

On June 26 several subjects were arrested after they used a sledge hammer to break into the Coach store in Carmel, California
The subjects were in possession of over $10,000 of Coach items that they had stored in plastic totes. The subjects are from the Fresno, California area. This is the second time that we have had subjects breaking into a Coach store that were later arrested and were from the Fresno, California area. The previous break-in was in Modesto, California (Vintage Faire Mall) on February 21.

We think this group are major players and may be linked to other break-ins in Northern California and would like to get the word out. People can contact Dan Hafford via email and will be directed to the appropriate law enforcement agency to see if there are any connections.

Security Guard steals $380,000 from company’s warehouse. The security guard was stationed at the warehouse facility of PerkinElmer in Shelton, CT, where he apparently had a great deal of time on his hands. The now former Securitas Security guard is facing two and a half years in prison for stealing $380,000 in computers and software. The suspect had posted the computer equipment on eBay which sold around the world, leading to his one count of interstate transportation of stolen merchandise. (source

Video: Vancouver smoke shop burglar crawls his way into store

Washington State smoke shop break-in caught on camera. Thousands of dollars of glass pieces were stolen. The suspect was cut during the break-in and is still at large at this time. (source

Wire cutters found on shoplifter gets her one year in prison. Twenty-three-year-old Reethal German used the wire cutters to defeat (well I guess that didn’t really work) the EAS sensor tags, and concealed $647 worth of merchandise from Abercrombie and Fitch in Woodbury’s Deptford Mall. German also sprayed the Loss Prevention Agent with pepper spray at the time of her stop. Now prosecutors are pushing for a one year prison sentence. (source

Video: Armed robbery at WalgreensWalgreen’s armed robbery in St. Petersburg caught on tape. Police are searching for two men suspected of robbing a Walgreens pharmacy early Tuesday. They first approached the store at 3:18 a.m. but retreated when a van entered the parking lot, police said. After retreating from the building several times, they entered at 3:24 a.m. Once inside, one of the men jumped across the counter and began shuffling through the shelves. The other man accosted three of the store clerks. Police said one the suspects had a gun, but did not specify which. The men forced the employees to remove the cash drawers from the register before taking off on foot. (source

Supervisor and a former employee charged in a fake-robbery scheme at Cosi. The men barely had time to get their stories straight before an off-duty officer who was in the mall responded to the robbery call on the radio. Upon questioning the supervisor of the Cosi restaurant the officer knew something was wrong. Later the supervisor admitted that he and a fellow past employee made up the robbery story in an attempt to steal $2,000. Now both men face third degree larceny charges. (source

Video: Alleged robbery suspect gets stuck

Robber stuck for 9 hours at Rent-A-Center. The suspect’s head was wedged under a roll-up door at midnight, the store’s staff found the suspect when they arrived for work around 9:00 a.m. The suspect was trying to force the roll-up door up and crawl into the store when the door came crashing down on him. (source


Summer Webinar Series. Bringing you the best from LPAS 2012. Join us Today at 2pm ET to see case studies of retail loss prevention time management and hear suggestions for improvement. Survival Skills in the Era of Doing More with Less. Complimentary webinar presented by RILA and featuring Walter Palmer, CEO & President, PCG Solutions. It's not to late to register.



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Upcoming Articles

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The Children's Place - The First Year


LPNN: Your LP, Attention Vendors, Film and Broadcast Your Video on Your Channel. Upcoming episodes: The Big Box & Specialty ORC Leaders; 2012 IOBSE Event Coverage; Se-Kure Controls; Keith White, Sr. VP of LP, The Gap Stores.

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National Food Service Advisory Council Conference. August 5 -8.

2012 Retail
Loss Prevention

September 12, 2012
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3rd Annual Training Conference

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Washington State Organized Retail Crime Alliance (WSORCA)

Annual Training Conference
October 18, 2012

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2012 Thought Challenge Awards Committee

Northern Michigan University

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession.

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LPNN - Loss Prevention News Network

Organized Retail Crime Series

The Big Box & Specialty Store ORC Leaders, Part 3

Click here to watch video

The Big Box & Specialty Store ORC Leaders - In this five part series LPNN talks with Joe LaRocca, senior retail partner and senior advisor of Asset Protection for the NRF, Scott Sanford - the Director, Investigations & Training - Loss Prevention for Barnes & Noble and one of the founders of the ORC Solutions - ORC Workbench - the fastest and most successful online organized retail crime detection and prevention tools, Denny Dansak - Kroger's Corporate Manager, ORC, Nelson Harrah - The Gap's Director of Organized Retail Crime, and Deb Lussier - Home Depot's Senior Manager of Central Investigations. In this series you'll learn exactly how these retailers are addressing Organized Retail Crime and how they've built their models. They discuss what they look for in staffing ORC positions and how they measure the effectiveness of their program. This is a great opportunity to see exactly how four major retailers have responded to the ORC problems facing the nation. This is an industry first and there are plans on following up on this in two years to get a glimpse of how they've progressed. Filmed Feb. 2012. Stay tuned tomorrow for part four.

*New web format now supports watching these episodes on Apple and Android devices.

Season One Episode Release Dates

June 25 The Big Box & Specialty Store ORC Leaders, 5 part episode


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ORC investigator nabbed a booster while at the NRF Loss Prevention Conference & Expo. Tony Sheppard, Nationwide Manager, ORC for CVS/Caremark was spending some time at Harrah's Casino the day before the conference when he bumped into someone familiar: a shoplifter he had helped put away years prior in Kentucky. After making a few phone calls, Tony found that the booster had an outstanding warrant and, with the help of Louisiana State Police, arrested the booster at the craps table.  (source

Wisconsin suburb of Wauwatosa stops a 10 mall shoplifting spree. Abercrombie and Fitch merchandise from 10 different shopping malls in Chicago and Wisconsin has been recovered. An alert associate at the Abercrombie and Fitch store in Mayfair heard the EAS alarm go off when two customers entered the store. A few minutes later, the men were stopped at the door attempting to leave with $544 of concealed merchandise. The merchandise was recovered and the associate called police, who stopped and searched the men’s car which contained $2464 worth of A/F product and $1000 in cash. (source

Video: Police officer wrecks while chasing suspects in north St. Louis
A Caseyville, St. Louis Area, police officer is hospitalized in stable condition after he crashed his car into a railroad bridge pier while chasing a theft suspect in north St. Louis. It started in Fairview Heights, where police say the chase was on for two suspects who had stolen over $1,000 in merchandise from The Buckle store. Two suspects in a white Monte Carlo got away. (source

Five arrested in string of Walmart thefts linked to crime ring. Five suspects have been arrested for stealing from numerous Walmarts across Houston. On Wednesday, June 20, the Walmart located at 27650 Tomball Parkway reported a theft to Tomball police and provided a description of the suspects and their vehicle. Officers stopped the described vehicle and arrested Stephanie Chavez, Deann Drab, Matilda Vargas, Brandy Hernandez and Randall Contreras. According to police, the five suspects have been linked to a large theft ring that has been operating for more than two years. All five suspects were charged with organized retail theft and are currently in police custody awaiting court appearance. (source

Theft Ring Leader gets 8 years. Herbie Betz was sentenced yesterday along with his wife and mother-in–law for their part in a shoplifting and food stamp theft operation. Police believe that Betz had at least 60 people working for him, stealing small items from retailers and refunding for cash. The Prosecutor believed that the operation ran for approximately six years and costs retailers nearly $500,000. (source

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
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Working For a Workaholic -- When You're Not One We all have addictions. For some it's shoes, Groupon, or Reese's Pieces. For most of your past, present, and future bosses, it's work. While this type of boss may make your life more stressful, why? Having a workaholic boss is the fastest way to advance in your career and enhance your personal life -- if you can survive.  (Leave your anxiety behind)

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Dealing With Anxiety: What's Normal and What's Not Short-lived episodes or worry are completely normal and actually productive, but if your anxiety last beyond those stressful moments and seeps in to everyday situations, it can be a problem. Too much anxiety can affect your relationships, your work, and even your health. Here's what to do if you see your anxiety getting out of control. (Relax)

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