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June 22, 2012 SUBSCRIBE

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Apple Inc to give some of their retail workers as much as a 25% raise. The raises come following a review of store operations from earlier this year. The increase is one of the first major initiatives made by Apple's new retail chief. Apple has roughly 36,000 retail employees at it's more than 350 stores worldwide, with two-thirds of those stores being in the U.S. Apple will also be instituting employee discounts for the first time: $500 off a new Mac computer or $250 off an iPad. (source

Layaway is no longer just for TVs and furniture. On Wednesday, Sears unveiled it's new website and service,, that allows customers to book every part of a vacation, from car rentals to cruises. There are also 100 pre-paid vacation packages offered, some as low as $399. Along with offering all these options, customers also have the choice to put any of the packages on layaway. (source

IKEA plans to invest 1.5 billion euros ($1.9 billion) to open 25 retail stores in India. It comes at a time when foreign corporate confidence in Asia's 3rd largest economy is low, due to slowing growth, new restrictive tax policies and a perception of government paralysis is enacting further reforms. IKEA had reportedly been worried about sourcing norms in India which require foreign retail firms to source at least 30% of their products from local companies. (source

CarMax Inc. posted a 3.8% decline in profits to $120.7 million in the 1st quarter of fiscal 2013 compared to $125.5 million in the corresponding quarter last year. However, profits were in line with the Zacks Consensus Estimate during the quarter. The company’s net sales and operating revenues for the quarter came in at $2.77 billion, up 4% compared with $2.68 billion in the year-ago quarter. CarMax is one of the largest retailers of used vehicles. The company pioneered the used car superstore concept with the inauguration of its first store in 1993. (source

Ritz Camera lands in bankruptcy again. The photography retail chain filed for bankruptcy protection early on Friday, less than three years after it emerged from its first bankruptcy. The company, which was founded in 1918, was bought in a bankruptcy auction in 2009 by a group led by its top executive. Ritz, which operates nearly 300 stores in 34 states, listed assets and liabilities of between $50 million and $100 million. (source

Motorola demonstration shows the company's vision for the future of retail. From a study Motorola conducted in May that polled 250 U.S.-based retail executives, it was found that retailers are finding it hard to meet a customer's "want it here, want it now" mentality. Because of this, Motorola has designed new products to bring companies up to date on technology and allow them to satisfy their customers. Along with the idea to provide Wi-Fi to customers in stores, Motorola's other ideas included items such as the SB1 badge, the MC40, and ET1 Tablet to turn employees from "task workers" to "knowledge workers." (source
click to watch video

Apple Store associate refuses to sell to a customer. The refusal to sell the patron anything came after she was overheard speaking Farsi with her uncle. The Apple employee cited the company's official policy, which prohibits the sale of their products to countries with which trade is prohibited by U.S. embargo. Although the 19-year-old woman was speaking the language spoken in the country of Iran, she is a U.S. citizen. (source

Dixons is expected to close around 100 UK stores. Proactive Investors claims that parent company Dixons Retail is seeking to reduce the number of branches on its books from 557 to between 420 and 400. The electronics retailer had already closed down 50 of its stores over the last year. However, the release of Apple's third-generation iPad helped Dixons UK and Ireland profits grow. (source

Counterfeiting gang jailed for 13 years after forging 20 pound notes. The three men made 700K British pounds worth of 20 pound notes and then sold them to be passed into the community. The Merseyside men were collared after a printing company became suspicious about the amount they were buying and contacted law enforcement. More than 20,000 notes were produced between late 2010 and August 2011 and as far as anyone knows, some of the bills are still out in the public. (source

click to watch video

Armed robbery at a Dunkin Donuts in Orlando may be linked to others. Deputies say the two employees complied with the suspect's demands, filling a brown bag with approximately $1,000 in cash. The suspect then fled from the scene in a black Toyota Corolla sedan with a piece of paper covering the license plate. The search still continues for the suspect. (source

click here to watch video

GameStop armed robbery caught on video near Orlando. Officials said it was close to closing time when a guy pulled a gun on the employees after the customers left. The robber took about $1,300 from the cash registers and then forced the two employees into the back room. (source

Woman held at knifepoint by a fleeing shoplifter now plans to sue township for $5M. On March 8, the suspect was fleeing police after a shoplifting incident in the mall. He grabbed the woman by her hair, pulled her away from her husband, held a knife to her throat and dragged her into a store. The officer shot the suspect while he was holding her. The woman and her husband claim to be suffering from post traumatic stress syndrome and are dramatized. They are claiming township police failed to provide proper safeguards or warning, violated state, county and local policies pertaining to shoplifting and were negligent in hiring, training and supervising personnel. (source

click here to watch video
Police have identified 12 possible suspects in the Oregon Albertsons flash-mob theft. Surveillance video from the store shows the teens riding around in the store's electronic carts, sprinting up and down the aisles and throwing fruit in the produce department. One teen went behind the Starbucks counter and appeared to be trying to steal money from the register. That teen, who was arrested later that night for curfew violation, is the only suspect who has been arrested. (source

Man faces assault and theft charges after stealing a drill from a Home Depot in Michigan. Police said the suspect entered the store and selected a hammer drill worth about $229. He then cut the sensor tag off the drill and attempted to return the item for cash. The employee told him he couldn’t and the suspect walked out of the store with the tool without paying for it. Home Depot security stopped the suspect and the suspect responded by grabbing the security officer by the throat. The two men struggled until the police arrived. (source

An Australian Senator resigns after second shoplifting allegation. Senator Mary Jo Fisher will quit on August 10 to deal with mental health issues after being reported for shoplifting a second time. She has blamed the latest episode on a panic attack similar to the one which caused 'such grief' when she was first charged 18 months ago. "It has become undeniable that for me, the road to full recovery from my depressive illness has been hampered by my trying to get better, at the same time as continuing to serve in public office," she said in a brief statement last night. (source

click here to watch video

Another meth "Shake & Bake" incident at a Walmart in Ohio. The suspect was spotted placing crystal meth ingredients in his shopping cart, combining them in a salt shaker he pulled off a shelf and then shaking the container. Police arrested him as he tried to leave the store. (source

Not in New Orleans but still want to stay in the loop? Never fear, the NRF Blogs are here! Click the links below to view the NRF's blog posts on the most talked about sessions, speakers, and topics from this week's conference. When the conference is over and your coworkers come back, you'll know exactly what they're talking about.

Thursday, June 21

Friday, June 22

1.  Retailers honor law enforcement at NRF's LP Conference 1.  The building blocks of a comprehensive workplace violence program
2.  Gander Mountain exec outlines how to develop a retail internship program 2.  National Retail Security Survey: Retail Shrinkage totaled $34.5 billion in 2011
3.  From Joplin to Zambia, LP teams give back to great causes 3.  Safeway shares playbook on cracking complex gift card fraud cases
4.  Mobile POS: The good, the bad and the ugly  
5.  Sights from the Diversity in Loss Prevention Reception  
6.  Cracking the case against habitual organized retail criminals  


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Upcoming Articles

Gregg Smith, Director Loss Prevention -
The Children's Place - The First Year


LPNN: Your LP, Attention Vendors, Film and Broadcast Your Video on Your Channel. Upcoming episodes: The Big Box & Specialty ORC Leaders; 2012 IOBSE Event Coverage; Se-Kure Controls; Keith White, Sr. VP of LP, The Gap Stores.

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National Food Service Advisory Council Conference. August 5 -8.

2012 Retail
Loss Prevention

September 12, 2012
International Centre


Watch for our article the day after each event!

Coalition of Law Enforcement and Retail


3rd Annual Training Conference

Sept. 18 - 20, 2012
Dallas, TX

here for more information.

Register here.


Washington State Organized Retail Crime Alliance (WSORCA)

Annual Training Conference
October 18, 2012

To register visit:

2012 Thought Challenge Awards Committee

Northern Michigan University

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession.

Learn more here

RFID + EAS - Why settle for only one? Visit WG at NRF Booth 1401 - WG

LPNN - Loss Prevention News Network

Learn About Your External Business Partner Series
Universal Surveillance Systems

Meet Rod Holm and Greg Saputo, two former LP executives who help lead the USS team. Learn how their emphasis on customer service and responsiveness helps position their company in the forefront and how it's not just about the products they sell but rather the business partnerships they build along the way. Hear about their support of the ORC conferences around the country and how they continue to evolve and innovate their product lines.

*New web format now supports watching these episodes on Apple and Android devices.

Season One Episode Release Dates

June 25 The Big Box & Specialty Store ORC Leaders, 5 part episode


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ORC News - Sponsored by Universal Survellience Systems

Bicycle thief linked to over $100k in stolen bikes caught in Boise. Police were able to ID suspect break into a locked trailer parked at a hotel and steal 13 bikes, belonging to a racing team, one day before the inaugural Exergy Tour was scheduled to begin. Officers could connect him to dozens of bike thefts in Boise and were about to present their case to prosecutors for an arrest warrant when they got a call early Thursday morning that he was in custody after being caught trying to steal car tires from the Les Schwab store. He is being held in the Ada County Jail on 13 counts of grand theft and one count of burglary. (source

UK teenagers stole smart phones from shops to resell. The group of youths, ranging from 14-20, targeted shops in Liverpool and Wirral in a thieving spree that stretched over two months. The teens then sold the iPhones
and Blackberries for profit. Two of the youngest boys and one of the oldest have already been sentenced. (


Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
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Territory LP Mgr Hometown Stores Colorado Springs, CO Sears Holdings Corp.
Territory LP Mgr Hometown Stores Hoffman Estates, IL Sears Holdings Corp.
LP Region Mgr, Logistics Sears Multiple Locations Sears Holdings Corp.
Dept Mgr Store LP & Safety Lowe's Utica, NY Lowe's
Area LP Mgr Family Dollar Monroe, LA Family Dollar
Regional LP Mgr Anna's Linens Costa Mesa, CA Anna's Linens
District LP Mgr Marshalls Austin, TX The TJX Companies, Inc.
District LP Mgr TJMaxx Edmond, OK The TJX Companies, Inc.
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Regional LP Mgr CVS Caremark Brooklyn, NY CVS Caremark
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The Key Ingredients of a Successful Team Picture a pay phone. It represents the archetypal machine; it responds predictably. You insert coins and the line comes alive; you add coins and it continues to work. But that doesn't quite work with people, does it? It's hard to understand what drives teams.  (3 ingredients to the secret sauce)

Team Building: Leaders Make It Safe to Collaborate What does it mean to help? Ronald Reagan used to have fun with the statement, "The most dangerous words in the English language are 'I'm with the government and I'm here to help.'" It seldom failed to get a laugh. But in reality the issue of help, or specifically how we help, is no laughing matter.  (Define these)
Surround Yourself with Great People -- Building the Team The downside to moving fast: you make a lot of mistakes. The upside to moving fast: you learn from those mistakes and move on. One of the biggest things you can learn in this process is that you should always surround yourself with great people, no matter what.  (5 things to evaluate)

6 Ways to Lead Your Team to Maximum Productivity  In tough economic times, organizations must focus on getting the highest possible return on their workforce investment. To achieve that goal, it's more important than ever for supervisors to motivate employees, challenge them to peak efficiency and create an environment that helps them grow.  (growth-oriented)


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Tip of the Day - Sponsored by Vector Security

Loyalty is one of the most precious values there is and a loyal team that's unified in its goals and objectives, even in defeat, is strong and supportive. Loyal teams can make the largest tasks seem effortless and they create a sense of ownership of family that inspires individual performance and comforts individual failure. Earned slowly and grown daily, loyalty is a commodity no leader can be without because it fuels success, unifies purpose, and gives birth to exceptional performance. Without loyalty, teams splinter and lose focus on the true objectives. It's rare to build a truly loyal team and it's incredibly difficult to keep them together long term with private agendas always pressuring the balance. And yes, even loyal teams require balancing because at the end of the day it's always about personal agendas. Professional sports teams are constantly looking for that balance and the right players to fit as a team and the same holds true in business. With the right team, anything is possible and conversely one team member can destroy the entire balance. So being a team player is important even when you decide not to be.

Just a thought,
Gus Downing

Gus Downing

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