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June 6, 2012 SUBSCRIBE

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Moving Up

Art SilvaArt Silva was named Director of Loss Prevention for Hallmark Cards in Kansas City. With over 400 stores in North America and 3,000 independent stores Art will be leading the LP efforts with a field team of four Regional Loss Prevention Managers. Prior to joining Hallmark Cards Art was Director Store Operations for J.Crew. Prior to joining J.Crew Art worked for Esprit as their VP, Head of Operations for just over a year. Art also worked for Ann Taylor for about eight years in several roles with the last one as their Director of Loss Prevention. Congrats Art!

Target says they'll open 125 to 135 store next year alone in Canada and sees the potential for more than 200 with a goal of $6B in sales. That's going to put a lot of pressure on Wal-Mart, Sears and a host of others as the grocery industry dominated by Lob Law is going to have to deal with them as well. This is a game changer. (Source

Restaurant Chain Penn Station Reports Card Breach at 43 of its 235 U.S. restaurants that exposed credit and debit details The restaurant chain identifies franchise locations in Illinois, Indiana, Kentucky, West Virginia, Michigan, Missouri, Ohio, Pennsylvania and Tennessee that may have been affected by the attack. Penn Station President Craig Dunaway says Penn Station learned of the breach after a customer called to report that his card had been compromised shortly after dining at one of Penn Station's franchised locations. Dunaway says he does not know the nature of the breach, and could not say if the card compromises resulted from tampered with POS devices or a network hack. But industry experts suggest the breach is likely linked to either a processing hack or a point-of-sale scheme similar to the one discovered by the Michaels crafts store chain in May 2011. (Source

U.S. Customs agents seize 24% more shipments of counterfeits in the last fiscal year 2011 and 325% more than in the period of 2002 and 2012 than in the previous decade. From counterfeit toothpaste to counterfeit electrical wiring - circuit boards - Apple iPhones - to all sorts of pharmaceuticals, the counterfeit industry is booming and all because everyone is out for the best deal they can get and online the consumer can hide and not feel guilty about what they buy. (Source

Hacker tutorial teaches bypassing fraud detection on e-commerce sites Security vendor Trusteer has found an underground tutorial that teaches hackers an easy way to bypass fraud detection systems used on many e-commerce and online banking sites. The tutorial is aimed at technology that identifies devices contacting a site. Such systems monitor the visiting smartphones, tablets or personal computers for hacker-like behavior. The document shows how cybercriminals work together in promoting techniques for circumventing security systems. The discovery emphasizes the need for organizations to continuously upgrade systems and take a layered security approach to keep hackers out of corporate networks. (Source

Forensic evidence from masks - their DNA - led Canadian police to solving a rash of jewelry store robberies On Dec. 1, 2010, three masked men armed with a handgun robbed the Peoples Jewelers store at Kitchener’s Fairview Park Mall of about $500,000 worth of jewelry during a smash-and-grab robbery. Forensic evidence from masks left behind gave police a DNA profile of the robbers, but their identities remained unknown as their DNA was not on the police system, Sinko said. On Jan. 28, 2011, a similar robbery occurred at the Peoples Jewelers store at the Stone Road Mall in Guelph. A DNA sample found at the Guelph robbery linked both crimes. A local robbery task force was formed and regional officers worked with officers from several other forces and from the United States, Sinko said. Sinko said the rash of five robberies involved two separate groups. One group was from Richmond Hill, and the second was a "copycat" group of local people. The investigation resulted in over 70 charges being laid in five armed robberies, including ones in Kitchener and Guelph. The important point here is that if you experience an armed robbery, burglary, or of act of violence protect the scene so that the police can in fact do their job and don't allow anyone to jeopardize the crime scene. (Source

Talbots sued by shareholder due to concerns whether certain officers and directors of The Talbots, Inc. failed to act in the best interest of their shareholders. Women’s clothing retailer trying to reverse falling sales, was sued by an investor contending a $369 million buyout bid by private-equity firm Sycamore Partners is too low. Fred Schwartz alleges Talbots board members have a duty to get the best price and rejected a $3.05-a-share offer in May. (source

Thousands of dollars in merchandise stolen from the Coach Store in Tanger Outlets. Someone broke into the Coach Store in the Tanger Outlets in Hershey overnight and got away with thousands of dollars worth of merchandise. The total loss is expected to be in the thousands of dollars. (source

One man crime wave in Chicago; following his arrest property crimes dropped 70%. Identity theft, burglary, trafficking stolen goods on the internet, millions of dollars worth of items found in a storage locker, he even stole a stroller from a baby. Kevin Liu, an illegal immigrant from China, didn’t stop at just theft. He ruined people’s lives who tried to turn him in. (source

Quarterly Same Store Sales Results

Ulta's 1Q up 10% with total revenue up 23%

This Friday - Look for "Kroger's ORC Program - Delivering a ROI that drives growth"

BJ's Wholesale Club's Upgrade to IP Video Surveillance:A Case Study Webinar - Thursday, June 14 at Noon Eastern - STORES Media's Editor Susan Reda will be moderating; with speakers Charles Delgado, VP of Asset Protection for BJ's Wholesale Club; Hedgie Bartol, Business Development Manager for Axis Communications; and Scott Thomas, Global Director Retail Market Development for Genetec. The webinar will begin at noon EST and each registrant will be entered in a drawing for an AXIS M1021-W Network Camera, courtesy of Axis Communications


Cap Index

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That guy's BMI just hit the roof. Be the first to know. Axis Communications.

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Upcoming Articles

"Kroger's ORC Program - Delivering a ROI that drives growth"



Know about an event we should feature here?
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NRF LP Conference June 20-22

National Food Service Advisory Council Conference. August 5 -8.

2012 Retail
Loss Prevention

September 12, 2012
International Centre


Watch for our article the day after each event!

Coalition of Law Enforcement and Retail


3rd Annual Training Conference

Sept. 17 - 20, 2012
Dallas, TX

here for more information.

Register here.


Washington State Organized Retail Crime Alliance (WSORCA)

Annual Training Conference
October 18, 2012

To register visit:

2012 Thought Challenge Awards Committee

Northern Michigan University

Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession.

Learn more here

The Innovators in EAS-RFID-CCTV. Visit WG at NRF Booth 1401 - WG

Booster Bag Detection System - Alert MetalGuard. Meet us in New Orleans at booth 420.
LPNN - Loss Prevention News Network

Season One premiering June 11th
Following the premier of the Drug Store Industry's ORC Leaders four part episode LPNN will be releasing the interview with Bill Titus on June 18th, a three part series.


Episode Release Dates

June 11 The Drug Store Industry's ORC Leaders
June 18 Bill Titus, VP Loss Prevention & Safety at Sears Holdings Corp

Bill Titus - VP Loss Prevention & Safety for Sears Holdings Corp.
Meet Bill Titus, with over 30 years of retail experience and having helped successfully designed and built four major retail Loss Prevention programs, he's arguably one of the most successful LP executives in the industry. Learn how he approached building LP programs and how he applied his shortage control experience, from his early days in retail, throughout his entire career to help mold LP teams. Listen to how he talks about the value of leadership and the need to be an effective communicator. Hear how he thrived in one of the most difficult retail environments in history. But most importantly, learn how he became one of the best. Filmed Jan. 2012

Bill Titus, VP Loss Prevention & Safety

The Drug Store Industry's ORC Leaders

ORC Drugstore Leaders coming soon.


Attention vendors. Post your commercials on these episodes. For more info contact us.

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ORC News - Sponsored by Universal Survellience Systems


There's a new push to stop organized retail theft. ORC is costing retailers anywhere from $30-40 billion a year. "If there's something on the shelf that can command a price on the black market, then that retailer is vulnerable to organized retail theft," said Ted Potrikus of the Retail Council of New York State. In New York, a series of hearings are being held that make the case for a package of six bills. One of these bills would give prosecutors more power to prosecute thieves who stay below the "felony threshold" by crossing county lines to hit more stores.  (Source

Organized Retail Crimes Targeted - Long Island Press Releases— By New York State Senate Committee on Consumer Protection

(Albany, NY) State Senator Lee M. Zeldin (R, C, I- Shirley), Chairman of the Senate Consumer Protection Committee, held a hearing today on Organized Retail Crimes (ORC). Last week, the Consumer Protection Committee, passed a package of six bills (S.6954-A, S.6955-A, S.6956, S.6957-A, S.6958-B and S6959-A) designed to crack down on ORC. The legislation now awaits final senate approval.

"We must protect consumers and businesses impacted as victims of this expanding crime network. This legislative package finally puts teeth into the crackdown on organized retail crime," said Senator Zeldin.

Invited to give testimony at today’s hearing included:
•Retail Council of New York State
•Price Chopper Grocery Stores
•Town of Colonie Police Department (Albany County)
•Food Industry Alliance of New York State
•Walgreens Pharmacy
•Shop Rite

"There has been quite a proliferation of organized retail crime over the past few years. Not only is organized retail crime expensive to our organization, but it causes our customers to incur additional costs. Astoundingly, organized retail crime accounts for 66% of our known external theft, but makes up only 20% of the incidence.

Individuals or groups that commit organized retail crime have learned to beat the current system. They travel from county to county and steal under the dollar threshold currently contained in the penal law so that they can avoid felony prosecution.

"We applaud the Senator for taking the lead on this important issue and addressing this growing problem," said David Golub, Senior Vice President Administration of Price Chopper.

The legislative package consists of six bills:

Defines "Organized Retail Crime", adds to the General Business Law the crime of “theft of retail merchandise with an aggregated value of $1,000”, and makes corresponding changes to the Penal Law to define such crime as “grand larceny in the fourth degree”.

Relates to jurisdiction and venue for a pattern of criminal offenses, granting jurisdiction to any county when at least one of the crimes constituting a pattern occurs within the county.

Relates to prohibitions and penalties against persons who lead an organized retail theft enterprise by organizing, supervising, financing or managing such criminal activity.

Prohibits criminal practices with an access device and classifies such crime as a class B misdemeanor. This crime would subject individuals to criminal liability for certain actions taken with a fraudulent or counterfeit credit card or other devices that grant the holder access to money, goods, or services.

Prohibits retail sales receipt fraud and Universal Product Code fraud and provides for criminal penalties for such crimes.

Adds a new section to the General Business Law and a subdivision to Penal Law to provide that use of an emergency exit to facilitate a theft from a mercantile establishment is classified as "grand larceny in the fourth degree".

"Organized retail crime rings operate and threaten consumers in every part of this state,” said Retail Council of New York State President and CEO James R. Sherin. “Senator Zeldin recognized the danger immediately and responded with a package of bold and important bills that the retail industry wholeheartedly supports."

"This is not garden-variety, personal use theft," Mr. Sherin said. "It’s highly organized, sophisticated, and dangerous criminal activity that demands a sophisticated and coordinated response. Coupled with the retail industry’s partnership with law enforcement throughout the state, these bills will provide the tools necessary to protect consumers, preserve tens of millions in sales tax revenue now lost to ORC, and get the criminals off the street."

The legislative package is being carried in the Assembly by Assemblyman Michael Cusick (D- Staten Island).

"Senator Zeldin and I have introduced this legislative package of bills to tackle the growing epidemic of organized retail theft by crime rings of professional shoplifters who target retail stores in a variety of ways. These thieves are costing the industry approximately $15-$30 billion annually, which in turn means higher prices for consumers. This legislative package is a step forward to thwart these groups and individuals who are blatantly engaged in illegally obtaining retail merchandise," said Assemblyman Cusick. (Source


Possible ORC gift card gang busted in El Cerrito, CA Four people were arrested Sunday evening after an attempted shoplifting ended in a scuffle with store security. Thomecia Thompson and Cortni Keyes, both of Oakland, filled a basket with prepaid credit cards inside a store in the 11400 block of San Pablo Avenue about 6:30 p.m., then tried to leave without paying. Store security officers followed the pair into the parking lot and tried to detain them, but the two suspects jumped into a vehicle where two other people were waiting. A police officer on patrol nearby arrested the four suspects. Thompson and Keyes were arrested and booked. The other two suspects were cited and released. (Source


Looks like an another ORC group hitting a Wal-Mart store in Wood River, IL and taking "Liquid Gold" - baby formula Police say three men filled a large blue container with hundreds of dollars worth of formula Sunday and they made off with a display full of the medication Prilosec. Anyone with information on the crimes is asked to call Wood River Police at 618-251-3114. (Source


Caught on tape, 2 suspects arrested breaking into Lowe’s in Kentucky, $70,000 in merchandise recovered. The overnight thieves hot-wired a forklift to open a rear receiving door after they believed they had silenced the alarm system. Staging very expensive tools and equipment at the back door, the thieves never had a chance to get out of the store. (source

Home Depot nabs two serial shoplifters in Louisiana. Thefts are being tied to these two suspects that may be part of a larger group hitting Home Depot store in Oklahoma, Texas and Louisiana. The suspects (one man cross dressing as a woman) load up a shopping cart with thousands of dollars in high end tools and power equipment and run out the millworks door near the rear of the store. (source (source

'Gypsies' arrested for the theft of 40 iPhones. A family of self proclaimed 'gypsies' entered the AT&T in Ballwin, MO, a suburb outside of St. Louis. Two of the customers distracting store employees while the third entered the business's back area, filled a garbage bag with the iPhones then ran out of the store. Police tracked down the mini van and five suspects, recovering 40 iPhones. Police believe that the group may have hit additional stores the same evening. (source

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

Vendor Spotlight

Tyco - Building your defenses against organized retail crime

Tyco Retail Solutions recently published a whitepaper focused on retailers and organized retail crime. Over the next few days the Daily will be publishing the report in parts. Here's part two. To view the entire article click here.

Defenses and countermeasures
Retailers have three general lines of defense against Organized Retail Crime. Extending and refining current store-by-store efforts is a good start, and offers excellent returns on comparatively modest investments. Deploying new technologies—often moderately priced upgrades to current Loss Prevention systems—can defeat booster bags and EAS jammers, forcing thieves to adopt riskier methods or choose safer targets. And long-lasting success against Organized Retail Crime will come only from organized response, across stores, regions, and chains, and with the assistance of law enforcement agencies and public policymakers. Let’s review each approach:

Enhancing current approaches
Environment—Enhancing deterrence efforts offers the most immediate results, the greatest compatibility with current policies and training, and often the lowest costs. "We prosecute" signage, hard to peel off stickers with statements like "Sold only in XXX (retailer name)" placed on items, small changes in store layout to open sightlines in high-risk areas, and ORC-aware changes to fitting room policies and staffing also cut incident rates significantly. The visible presence of technologies like Electronic Article Surveillance and video surveillance also suppress both opportunistic and organized shoplifting.

Personnel—Visible, attentive Sales Associates are an excellent defense against ORC,but most have no idea what to look for. Training them in the behavior patterns of organized criminals often will return the time and wage investment many times over—and most retail organizations and law enforcement agencies are happy to help. Loss prevention staff are better trained, so deterrence depends on their numbers, and deployment to high risk areas. "Loss Prevention Greeters" who make eye contact with people at the store entrance, monitor the exit, and flag suspect behavior are established methods of reducing shoplifting, whether opportunistic, habitual, or organized. Loss-prevention specialists, for example investigators, offer more modest initial returns, but can improve enforcement and recovery in large-scale cases, and help build partnerships with other stores and law-enforcement agencies.

Antifraud measures—Policies that block or complicate monetization will have little effect on opportunistic or habitual local shoplifters who steal merchandise for their own use, but they strike at the heart of Organized Retail Crime. Stricter policies governing issuance of cash receipts can have a big impact: for example, simply marking "cash plus store credit" purchase receipts with the amount of cash involved blocks the most lucrative form of return fraud. And “this store only” returns policies at high-risk stores significantly impairs gift-card consolidation and online monetization.

Detection—Expanding established Electronic Article Surveillance and video surveillance programs based on patterns of organized crime raises the risk of detection, making stores far less attractive targets. Tagging and monitoring denim apparel to deter a trickle of individual thefts may not be a priority, but it makes sense when thefts occur in bulk. Utilizing video surveillance to monitor suspicious or repeating ORC criminals and alerting store associates if a theft occurs provides another opportunity to raise the risk of detection.

Tomorrow more on defenses and countermeasures including new technologies.

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Art Silva was named Director of Loss Prevention for Hallmark Cards in Kansas City.

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Dealing with a Bad Hire? The Case to Teach and Adapt, Rather Than Fire A hire that is going the wrong direction is bad for everybody involved. A dismissal is bad for the moral of a team. It's even worse for the morale and future of the person you fire.  (A radical suggestion)
How to Live Happily Ever After With Your Employees How is it that the employee you once fell in love with is now someone you can't stand having around? During the courting stages of the interviewing process, this candidate swept you off your feet. Now you're second guessing your choice.  (All is fair in love)

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Passion is probably the one trait all employers look for in every search and in every candidate. It's also the one ingredient that's hard to manufacture and almost impossible to fake. Certainly, energy level has a lot to do with it and virtually everyone can pick it up a notch when they need to. But passion is something that's deep and something money can't buy and quite frankly it's worth it's weight in gold because passion motivates people and it's what separates the good from the great. If you've got passion, let it show and, if you don't, try to go find it because every employer wants it.

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