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June 4, 2012 SUBSCRIBE

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Chris Bitner
has been promoted to Sr. Director, Global Information Security and Compliance for Office Depot. Before his promotion, Chris held the position of Director Global Information Security Compliance and Investigations with Office Depot for seven years. Other positions he held with Office Depot were the Senior Manager Systems, the Manager of eCommerce, and Loss Prevention District Manager. Before joining with Office Depot in 1998, Chris spent 10 and a half years with Target as a Regional Operations Manager. Congrats Chris!
 
John Spirko was named Director of Loss Prevention for True Religion Brand Jeans; their first LP executive. With 125 stores worldwide and a strong wholesale distribution network, this is a fast growing brand. Before joining True Religion Brand Jeans, John spent over four and a half years with Dolce & Gabbana as the Corporate Director of AP & Risk Management. Before that he spent two years with Loss Prevention Experts as the VP of Business Practices & Control. John also spent almost four years with Gucci America, Inc. as the Director of Loss Prevention; over three and a half years with Federated Department Stores / Fingerhut Inc. as the Eastern USA - Loss Prevention Director Logistics & Safety; and five years with J. Crew Inc as the Director of Investigations / Loss Prevention Manager / Corporate Investigator. Congrats John!

Moe McKnight
was named Director of Security for the North Carolina Education Lottery after spending over 27 years at Lowes Foods in North Carolina as the Director of Loss Prevention. Prior to Lowe's, Moe spent two years with Merchant's Distributors as the Director of Loss Prevention. Before that he was a Corporate Investigator with FedMart for three years. Congrats Moe!

Shooter kills one - injures 7 at Eaton Center food court - downtown Toronto's largest Mall - and gets away. Panic swept through the mall as thousands were shopping in this huge downtown mall that spans several blocks and has multiple levels. Two people were trampled on and pushed, including a pregnant woman who went into labor after she was pushed in the panic. No one had been arrested in the shooting as of late Saturday, the police said. Bill Blair, the police chief, said that "the injuries of the man who was killed clearly indicate that he was a targeted victim." Chief Blair said that the other victims "were very clearly, obviously innocent bystanders" who were struck by indiscriminate gunfire. Several shop workers said they locked themselves into stockrooms during the panic. Chief Blair said that his officers were reviewing security camera videos from the mall and interviewing shoppers. Service was shut down for several hours on a major subway line that has two stations that connect directly to the mall. Streetcars were also rerouted. They've had a real problem with gangs downtown and this could be gang related. (Source nytimes.com)

Wal-Mart Stores Inc. CEO Mike Duke said Friday that the retailer is committed to integrity in the wake of recent bribery allegations in Mexico
. "We've all heard about the recent allegations about the company," Duke said to a crowd of about 16,000. "Let me be clear: Wal-Mart is committed to compliance and integrity everywhere we operate. I want to personally assure you, we're doing everything we can to get to the bottom of this matter." Preliminary results from Friday show that all directors up for re-election were re-elected. Final results will be announced Monday. (Source wdbo.com)

Manhattan is being flooded by tourist that has driven retail sails up 42% since 2007 hitting $52.4B a year and jobs up 10.2% while the rest of retail jobs have declined by 5%. Mostly foreign visitors from all over the world it's a real hot spot that's helped. NYC is experiencing its strongest decade of retail spending growth since the middle of the 20th century, said Eastern Consolidated's chief economist, Barbara Denham. (Source wsj.com)

60% of employers expected to watch workers social media use for security breaches by 2015. Corporations are starting to embrace technologies used to monitor employee Internet use. Less than 10 percent of companies now monitor their employees' use of Facebook, YouTube, LinkedIn and other social media sites for security breaches, although many companies monitor social media for brand management and marketing purposes, said the report, released Tuesday. New technologies and services are enabling the growth in employee monitoring, but companies will need to closely manage their monitoring efforts for ethical and legal issues, Andrew Walls, research vice president at Gartner, wrote in the report. (Source cio.com)

ASIS releases new ANSI Physical Asset Protection Standard. Developed by a Technical Committee comprised of more than 80 members from 17 countries, the Standard provides a comprehensive management approach to identify, apply, and manage physical security measures to safeguard an organization's assets -- its people, property, and information. (Source Security Management Standard: Physical Asset Protection (2012)

New Jersey passes bill that requires sellers of copy machines and scanners to wipe hard drives clean - preventing identity theft. The penalty for not doing that in the way demanded under the bill could run as high as $2,500, and while some might view this as legislative overkill, the concept that printing on digital machines can have privacy and security implications has been long understood by industry experts. (Source csoonline.com)

U.S. Transport Administration and the European Commission agree to recognize each other's air cargo security regimes - which cuts costs and speeds the process
. In the past cargo had to go through two separate screening processes and as of this past Friday they'll only go through one process. With over $130 billion in airfreight that crosses the Atlantic from Europe each year, security can cost as much as four percent of a carrier's turnover, and the cost of duplicate transatlantic measures can account for a fifth of that, the Commission said. Shared controls within the European Union saves tens of millions of euros (dollars) a year with no negative impact on security. More than a million tonnes of air cargo passes between the EU and the U.S. a year, the statement said, and last year that was worth more than 107 billion euros, representing 27 percent of the value of all goods exported by air by the European Union. (Source nytimes.com)

Canada increases cross-border purchase exemptions from $50 to $200 per-person after 24 hours and from $400 to $800 after a 48 hour stay
. Canadian retailers located close to the borders are just screaming and with the U.S. prices as much as 18 percent cheaper, Canadian consumers are planning shopping trips. (Source ctv.ca)

Resource 1, Oakbrook, IL. bookkeeper charged with stealing $285,000 - writing himself unauthorized checks and manipulating the company books
. An IT staffing and consulting firm with an impressive retail client base from Sears, Target, Kohl's, Office Max, and Safeway. (Source dailyherald.com)

Craigslist counterfeit watch seller defrauds real manufacturers of between $750,000 to $1M
. A southwest Florida man has been arrested for allegedly selling counterfeit Rolex watches. The sheriff's office says an undercover detective purchased five watches from Lynch Thursday. Other detectives followed Lynch to his home, where they found 70 counterfeit Rolex, Breitling, Omega and Movado watches. The police are watching! (Source wflx.com)

Travel & Leisure magazine ranks New Orleans as the "best shopping spot" in the U.S. with New York City ranked 4th
.  Santa Fe, NM was second and Charleston, SC was third. Given the NRF's upcoming LP conference, you may not want to share this info with your spouse. (Source criansnewyork.com)

Family Dollar shoplifter pulls a gun on the employee that caught him and pulls the trigger - thankfully it didn't fire
. With 10 previous arrests in the last three years, the shoplifter was apprehended a few hours later. That's a close call. (Source wsoctv.com)

Last week's most popular news article --

Two Philadelphia police officers busted in separate incidents shoplifting - one from Kohl's and one from Toys R Us. (Source philly.com)


1st Annual Ohio Crime Symposium June 6, 2012  Columbus, Ohio. Ohio is joining the fight against Organized Retail Crime and is holding its 1st Annual Ohio Retail Crime Symposium!! Through the efforts of retail and law enforcement, a one day training event is being held to provide education to partners across Ohio about Organized Retail Crime. The conference will build on our mission of providing Law Enforcement and Loss Prevention with opportunities to come together for Professional Networking, Training and Information Sharing. We invite you to join OROCC, Ohio’s own Organized Retail Crime Coalition and hear about the future launch of our very own website dedicated to ORC. Ohio marks the 3rd state to join the Midwest fight against ORC alongside Cook County Regional Organized Crime Task Force (CCROC) and Indiana Retail Organized Crime Alliance (IROC).

 


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Upcoming Articles



 












































 



Know about an event we should feature here?
Let us know.



Ohio Regional Organized Crime Coalition (OROCC)

1st Annual Ohio Crime Symposium

June 6, 2012
Columbus, OH

Click
here for more information.
 


NRF LP Conference June 20-22


National Food Service Advisory Council Conference. August 5 -8.


2012 Retail
Loss Prevention
Conference


September 12, 2012
International Centre

Contact
events@retailcouncil.org
 




Watch for our article the day after each event!


Coalition of Law Enforcement and Retail


CLEAR'S

3rd Annual Training Conference

Sept. 17 - 20, 2012
Dallas, TX

Click
here for more information.

Register here.

 



Washington State Organized Retail Crime Alliance (WSORCA)

Annual Training Conference
October 18, 2012

To register visit:
www.wsorca.org
 


2012 Thought Challenge Awards Committee




Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession.

Learn more here
 

The Innovators in EAS-RFID-CCTV. Visit WG at NRF Booth 1401 - WG


 

The ORC Leaders Panel Discussions -  #1 - The Drug Store Industry's ORC Leaders             #2 - The Big Box & Specialty ORC Leaders               Coming soon!


Season One premier coming soon
-
The LPNN's first official season will be premiering on Monday, June 11 with the release of "The Drug Store Industry's ORC Leaders," part of the Organized Retail Crime Series. In the meantime, be sure to check out the NEW LPNN website which premiered a couple weeks ago.

The Drug Store Industry's ORC Leaders - with Joe LaRocca, senior retail partner and senior advisor of Asset Protection for the NRF, Jerry Biggs - Walgreens Director of ORC, Jim Lynch - CVS's Dir. LP Corp. Investigations & Security, and Cathy Langley - Rite Aid's Senior Director of Asset Prevention. This series is a specialized and focused group, all from the same industry that happens to probably be the most impacted retail segment of all as it relates to Organized Retail Crime. We talk about where they are and how they measure what they're doing in regards to tackling ORC. From staffing ORC positions to leading them, this group gives you the ability to hear about how ORC is impacting the drug store industry and how they're responding. Filmed Feb. 2012


The LP News Network

ORC Drugstore Leaders coming soon.





 

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Asheville, N.C., police chief says ORC boosters are the driving force behind a 46% surge in larcenies over the past year. "There are lots of organized retail theft rings that come through this area," Capt. Tim Splain said, "And we want to capture all that." And Officers have been doing a better job of reporting thefts, Capt. Tim Splain and other commanding officers said in a press conference that was called for by Chief William Anderson when reporting the last 12-month period of crime statistics. Police are paying more attention to organized retail theft in various ways, including the way they report it. Nearly a year ago, officers had the choice not to write a full report. Now, they are required to file all paperwork, even for small larcenies. That is what is behind the growth from 2,577 larcenies two years ago to 3,769 this past year, a 46 percent increase. Thieves often move from town to town, staying in hotels, police say. They have studied the ins-and-outs of how the retail chains operate and will use that and other tricks to lift merchandise from the stores. They then resell the items or exchange them at another store in the chain or sell the goods online. In one case, a group of men changed into women’s clothing while in the store and then changed after grabbing items. "It was a cross-dressing shoplifting crew," Anderson said. (Source citizen-times.com)

The Mexican Connection - For the third time this year, authorities have arrested a group of Mexican ORC foreigners going on shopping sprees in San Antonio, Houston and West Texas with fake credit cards. All three groups are from Mexico and flew or drove to Texas for their alleged crimes, spawning investigations that stretched across two countries. The three groups may not have been connected but they all were after clothing, electronics and reloadable gift cards. The groups resemble operations of "organized retail crime." In the three cases, the suspects told authorities they were planning to sell the items once they returned to Mexico at flea markets or their small retail shops. The suspects made trial runs and picked up their 72 fake cards from a man in a bar in Mexico City that they were going to split with him the merchandise or its profits, court records said. They also had used five cards in a previous shopping spree at the outlet stores in San Marcos. They had returned, court records said, to buy more merchandise at the San Marcos stores and an outlet near Houston when agents arrested them May 15 at San Antonio International Airport. One suspect admitted to making four trips with as many as 200 fake cards that they had mailed to themselves in San Antonio. Another group busted crossing the border into the U.S. had 363 fake credit and debit cards, seven fake Mexican drivers licenses, and 41 gift cards. (Source mysanantonio.com)

Two indicted for organized retail theft in Kingman, AZ. after theft from local Wal-Mart store. A Bullhead City man and woman were indicted Thursday on seven charges for stealing items including a TV from Wal-Mart. Not a big incident but the male has a history and might be worth identifying for your teams in the stores. (Source mohavedailynews.com)

 

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

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Thought Challenge


Can you run a store?

Submitted by Dustin Hudgins, CFI
Regional Loss Prevention Manager, Rent-A-Center, Inc.


June 1, 2012


Think for a moment about all that is going on right now- the world economy, our economy, the housing market, unemployment, war, oil prices- the bottom line is that retailers are being forced to scale back and do more with less. How can you stand out in a pool of thousands? Why should a potential employer hire you? Trust me, I have been there...about a year ago I had no job, my wife and I were caring for our son, who was born 8 weeks premature, and we had no health insurance.

During my employment search I discovered that there were many Dustins’ out there; LP certified, college educated and experienced. How was I going to stand out in the pool of thousands? What was my competitive edge? How could I add value to an organization?

Ask yourself- do you know your business well enough to step in and run a store?

Think about the core functions of the Loss Prevention industry...we teach, coach, audit and investigate. How can you be effective and add value to your organization if you don’t understand the nuts and bolts of your operations? We have all had, or administrated, the 6-8 week Loss Prevention training program. If you were fortunate enough, you had the opportunity to spend 1-2 weeks in a store learning the operations; hopefully not just register training. How many of you can honestly say that you took the initiative to learn more?

I recently wrapped up an investigation where a Store Manager and Assistant Manager were terminated for theft. During the course of the investigation I had to speak to multiple customers who were taken advantage of. These were very difficult and delicate conversations; one wrong word or a negative tone could have lost the company revenue. In the end, I had the pleasure of selling a customer an additional item which brought revenue back into the store. More importantly, was the customer relationship that was mended. I am not a sales person, but because I stay in tune with my business I was able to help run the store.

Learning your business takes an extreme amount of self- motivation and patience; trust me you will make mistakes. By becoming a servant leader and putting others first, especially customers, you will gain an incredible amount of knowledge that will help you in more ways than one.

Write a Thought Challenge and get published...Who Knows, you may WIN $5,000-In memory of Kevin P. Cornell- RIP

 

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Vendor Spotlight
 

Tyco - bilding your defenses against organized retail crime

 

Tyco Retail Solutions recently published a whitepaper focused on retailers and organized retail crime. Over the next few days the Daily will be publishing the report in parts. Here's part one. To view the entire article click here.

Introduction
Shoplifting is a persistent challenge for retailers trying balance a pleasant shopping environment against a drain on their merchandise, profits, and patience. According to the 2010 National Retail Security Survey (NRSS), total inventory shrinkage has shown modest declines over two decades (probably due to better inventory controls) but losses remain unacceptably high. US shrink measured $35.28 billion, or 1.49% of 2010 retail sales — more than auto theft, burglary, larceny, and robbery combined. Worldwide, shrink accounts for more than $107 billion.

Shoplifting accounts for 31% of investigated US cases of shrinkage—even more for high-risk categories like off-price outlets and apparel stores. And although recordkeeping differences complicate direct comparisons, indications are strong that shoplifting is an even greater problem in European and Asia-Pacific markets, where cross-border gangs steal high-end merchandise, then quickly leave the country to avoid prosecution.

A growing proportion of shoplifting losses stem from a disturbing new source: 25% of investigated US shoplifting cases are due to organized criminal gangs. The rise of Organized Retail Crime (ORC) raises the stakes in retailers’ constant struggle to control losses without alienating honest shoppers, and it demands new strategies and technologies to protect retail merchandise, profits, employees, and customers.

Organized Retail Crime
Organized Retail Crime refers to groups of people who illegally obtain merchandise in substantial quantities through theft and fraud for the purpose of resale. It is typically a two-stage process: theft of the merchandise, followed by monetization of the stolen goods, including related financial crimes such as credit- and gift-card fraud, return fraud, and smuggling. It is distinct from employee fraud (although collusion is common), merchandise counterfeiting, after-hours "smash and grab" theft, and theft by habitual local offenders, ORC is a source of increasing concern in the retail community. Almost all retailers—94.5%—report that they have been victims, and
84.8% report increased incidents over the past three years. Retailer reports put ORC losses at an average $6,842 per instance compared with $438 for shoplifting incidents in 2009, so the financial impact of ORC is much greater than incident percentages indicate. And because thieves steal in bulk and concentrate on categories that are easy to resell, indirect losses include inventory turns on popular items no longer available for sale, and "frozen out-of-stock" conditions when shelves have been picked clean of a popular style or size. Frozen out-of-stock conditions are corrected only after the next physical inventory, reorder, and shipping cycle. So assuming a six-month physical inventory cycle, they keep a store’s most popular items from being replenished in the right quantities for more than a quarter of a year—resulting in lost sales opportunity. The scale of the ORC problem is significant. The most recent FBI study, in 2005, estimated direct US economic losses from ORC between $15 and $30 billion, and a more recent European Union study11 of cross-border retail crime estimated losses there at 7.6 billion euros ($US 10.4 billion) from cross-border activity alone.

Tomorrow more on the contributing factors and ORC gang organization and methods.
 

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Daily Job Alerts - Sponsored by Alpha High Theft Solutions

Today's Daily Job Postings from the Net - Appearing Today Only
 

Job Opening

Company

Location

Origination

Loss Prevention Mgr Sears Virginia Beach, VA Sears Holdings Corp.
Loss Prevention Mgr Sears Lincoln Park, MI Sears Holdings Corp.
Loss Prevention Mgr Sears Humble, TX Sears Holdings Corp.
Loss Prevention Mgr Sears Cerritos, CA Sears Holdings Corp.
Loss Prevention Mgr Sears Odessa, TX Sears Holdings Corp.

Loss Prevention Mgr

Sears Bronx, NY Sears Holdings Corp.
Loss Prevention Mgr Sears Las Vegas, NV Sears Holdings Corp.
Loss Prevention Mgr Sears Joliet, IL Sears Holdings Corp.
Loss Prevention Mgr Sears Atlanta, GA Sears Holdings Corp.
Loss Prevention Mgr Sears West Dundee, IL Sears Holdings Corp.
Loss Prevention Mgr Kmart Salina, KS Sears Holdings Corp.
Loss Prevention Mgr Kmart Kingsland, GA Sears Holdings Corp.
Loss Prevention Mgr Kmart Greenbelt, MD Sears Holdings Corp.
Loss Prevention Mgr Kmart Rochester, MN Sears Holdings Corp.
Dept Mgr Store LP & Safety Lowe's Vestal, NY Lowe's
Dept Mgr Store LP & Safety Lowe's Clarksville, IN Lowe's
Dept Mgr Store LP & Safety Lowe's Rochester, NH Lowe's
Dept Mgr Store LP & Safety Lowe's Columbus, OH Lowe's
Asset Protection Mgr Sam's G1 Jacksonville, NC Walmart
Asset Protection Mgr Sam's Club Southaven, MS Walmart
District LP Mgr TJMaxx Carolina, PR The TJX Companies, Inc.
Loss Prevention Mgr Macy's Manassas, VA Macy's
Logistics & Operations: Mgr, Security Macy's Secaucus, NJ Macy's
Loss Prevention Mgr Macy's North Wales, PA Macy's
Loss Prevention Mgr Macy's Chicago, IL Macy's
Loss Prevention Mgr Bloomingdale's Tyson's Corner, VA Macy's
 

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On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates
 

Chris Bitner has been promoted to Sr. Director, Global Information Security and Compliance for Office Depot.
John Spirko
was named Director of Loss Prevention for True Religion Brand Jeans.
Moe McKnight was named Director of Security for the North Carolina Education Lottery.
 

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5 Leadership Behaviors Loyal Employees Trust Is there a way to increase loyalty and engagement in the workplace? It there is, it requires a near-equal exchange of information about the business's goals and challenges and a shared sense of the value of work. It's a two-way street of respect and trust; all great leaders know getting there is the challenge.  (Keep 'em happy and loyal)

Top 9 Things that Ultimately Motivate Employees to Achieve When you wake up in the morning, what is the passion that fuels you to start your day? Are you living this in your work? If others asked you what drives you to achieve, would the answer be obvious? The triggers that motivate people to achieve are unique for everyone.  (Reach peak performance)
 
Last week's most popular articles --

Surprising Secret to Time Management When you draw up to-do lists, set schedules, make appointments, and so forth, chances are you're wasting most of your time. Many time management systems encourage you to waste time. Here's a simple way to spend time more wisely.  (Follow the Pareto Principle)

4 Signs You're a Terrible Communicator As a manager, you are probably a big picture thinker -- the visionary leader driving your team forward. Sure, you're a visionary leader. But do your day-to-day discussions actually move your team forward, or just cause confusion?  (How to tell)
 

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The thrill of the chase intoxicates us all in the beginning and keeps most of us here for a life time. But ultimately it can also hold us back because it legitimizes our separateness and virtually eliminates the need to evolve with the retail business. Recognizing it and forcing yourself to learn beyond your specialty and embracing the relationships around you will poll vault your career and help you stand out even more.

Just a thought,
Gus Downing

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