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June 1, 2012 SUBSCRIBE

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Paul Smith was named Country Loss Prevention Manager for Cotton On USA. In this new position Paul will be over seeing the entire US market. Cotton On originally started as an Australian clothing retailer and is rapidly growing in the Untied States. Previously Paul held the position of Regional Loss Prevention Manager for Carter's for three years. Prior to that, Paul spent almost two and a half years at Metropark USA as the Director of Loss Prevention. Paul has also held Regional Loss Prevention Manager positions at Charlotte Russe, EB Games/GameStop, and Virgin Entertainment Group. At the start of his career, Paul spent a combined 12 years as Loss Prevention/Asset Protection Managers for Robinsons-May and Target. Congrats Paul!

Retailing tomorrow is here today and it's interactive television, in-store technologies, augmented reality, image recognition, and smart devices. One of the key things about the impact of new technologies over the next two years is that retailers will need to change in the way in which they think. Today, most retailers think in terms of channels which, at the moment, loosely comprise of stores, online and mobile. In our view, thinking in terms of channels will become less relevant as new technologies both blur lines between them and add new ways of buying into the mix. In the future what will matter more is an understanding all of the various ways in which a consumer engages with a retailer – basically the points at which a consumer 'touches' the retail brand. (Source guardian.co.uk)

Apple's CEO is throwing a reward to all of Apple's employees - his own $75 million in dividends which translates into a $2.65 per quarter dividend for each restricted stock unit an employee holds. It may not sound like much but when considering restricted shares are not normally eligible to receive dividends there's going to be a lot of happy employees. If you hear of an LP job at Apple we'd suggest jumping on it. Earlier this year we heard their Global Security position, nothing to do with their retail side of the house, was vacated and never heard of them posting it or filling it. (Source theglobeandmail.com)

Best Buy's founder, who resigned as Chairman after he "turned the other cheek to a former chief executives affair with a subordinate", learned of the affair "when an executive gave him a written statement from another employee". Who dropped the dime there? Some courts have ruled that even when it is a consenting relationship between a boss and a subordinate it's illegal sexual harassment: even if the supervisor isn’t soliciting sex. The unspoken message is that you have to sleep with the boss to get ahead, they say. (This is different from an office romance with someone other than your boss). The other problem the investigation revealed was that "some employees said that they felt that the rules appeared to apply to every employee except the CEO," it said. When a manager gets involved with a subordinate, it can lead to favoritism. The main complaint isn’t the romance, but the bending of work rules for the boss’s lover. So unfair treatment is the strongest argument. (Source forbes.com)

Inkiru’s new platform analyzes online behavior to fight fraud The Inkiru Predictive Intelligence Platform uses live browsing data to fight online fraud. The Inkiru system analyzes the actions a customer is taking in a web store and layers it with the historical data a retailer has collected about consumers similar to the customer to look for patterns indicating fraud. (Source internetretailer.com)

Mystery Shopping still shows results in the convenience-store industry after all these years "Quality service still sells," said Al Goldsmith, vice president of Maritz Research Virtual Customers, a Mystery Shopping Providers Association – North America (MSPA-NA) member. A major retail petroleum company that's a customer of Goldsmith's Maritz Research has the numbers to prove that scoring your customer service -- and making adjustments on the fly -- directly benefits the bottom line. The client's mystery shopping program scores its channel partners three times year and what's been revealed is that locations attaining high marks on mystery shops and audits sell more gas, regardless of fuel prices. In the first year of the program alone, the client's channel partners experienced a double-digit increase in average monthly volume. (Source csnews.com)

OSHA Inspections Saving Employers Billions New study "Randomized Government Safety Inspections Reduce Worker Injuries with no Detectable Job Loss," concluded workplace inspections do reduce on-the-job injuries and their associated costs, and they could not detect any harm to companies' performance or profits. (Source ehstoday.com)

Even Neiman Marcus has a limit on its return policy. Customer tries to return $1.4 million in merchandise from her cheating husband. A cheating husband, a personal shopper and safe full of watches and jewelry are at the center of attention for Neiman Marcus’ return policy. The store with the reputation for even returning snow tires, has stated in this case they or the associate did nothing wrong.  The lawsuit alleges the store knew about the illicit arrangement but did nothing to stop it because Neiman Marcus "directly profited from Lo's conduct and deceit." Since then has divorced her husband and "had she known of this betrayal of trust and confidence," the suit contends she never would have purchased anything from Lo or Neiman Marcus or authorize her ex-husband or the long-time personal shopper to do so. (source yahoo.com)  (Source Associated Press)

St Paul, Minnesota man pleads guilty to $2M identity theft ring. Kevin Martin pleads guilty to conspiracy to commit bank fraud and aggravated identity theft for his role in a $2 million dollar theft. He admitted that he and others used stolen driver's license and bank account numbers from hundreds of unsuspecting individuals to create counterfeit checks and fraudulent identification documents. They would pilfer financial information and identities from cars, businesses, trash cans and mailboxes while also obtaining some information from bank employees. Martin admitted that the checks were passed at stores to buy expensive merchandise that was subsequently returned for cash. (source startribune.com)

Two Philadelphia police officers busted in separate incidents shoplifting - one from Kohl's and one from Toys R Us. (Source philly.com)


BJ's Wholesale Club's Upgrade to IP Video Surveillance:A Case Study Webinar - Thursday, June 14 at Noon Eastern - STORES Media's Editor Susan Reda will be moderating; with speakers Charles Delgado, VP of Asset Protection for BJ's Wholesale Club; Hedgie Bartol, Business Development Manager for Axis Communications; and Scott Thomas, Global Director Retail Market Development for Genetec. The webinar will begin at noon EST and each registrant will be entered in a drawing for an AXIS M1021-W Network Camera, courtesy of Axis Communications

 


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Upcoming Articles



 



 



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Ohio Regional Organized Crime Coalition (OROCC)

1st Annual Ohio Crime Symposium

June 6, 2012
Columbus, OH

Click
here for more information.
 


NRF LP Conference June 20-22


National Food Service Advisory Council Conference. August 5 -8.


2012 Retail
Loss Prevention
Conference


September 12, 2012
International Centre

Contact
events@retailcouncil.org
 




Watch for our article the day after each event!


Coalition of Law Enforcement and Retail


CLEAR'S

3rd Annual Training Conference

Sept. 17 - 20, 2012
Dallas, TX

Click
here for more information.

Register here.

 



Washington State Organized Retail Crime Alliance (WSORCA)

Annual Training Conference
October 18, 2012

To register visit:
www.wsorca.org
 


2012 Thought Challenge Awards Committee




Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession.

Learn more here
 

Protection with Class. Where EAS meets elegance. Visit WG at NRF Booth 1401 - WG

D&D Daily Canadian Push


The Retail Council of Canada (RCC) and four border community Chambers of Commerce ask Canada's Federal Government to eliminate import tariffs on finished goods to level playing field for Canadian Retailers. "The government's decision to increase duty exemptions on goods bought in the U.S. is salt in the wounds of retailers in border communities," said Diane J. Brisebois, RCC's President and CEO. Tariffs on many finished goods - including clothing, hockey equipment and skates, sporting equipment and footwear and linens - are paid by the retailer to the Canadian government. Historically, these tariffs were put in place to protect Canadian manufacturers. However, very few of these products are manufactured in Canada anymore. The price discrepancies between Canada and the U.S. are significant with some estimates being anywhere from 10% to as high as 20% higher in Canada. And under pressure from the Obama administration to open up free trade and increase exemptions for Canadian citizens shopping across the border they increased the amount they can buy without having to declare it and pay tax. This angered many Canadian businesses as you can see above. (Source yahoo.com)

Apple is a "Mall Phenomenon" not a tech phenomenon and it generated $5,000 of sales per square foot in 2011. 12 times greater than the average mall retailer.
"Apple is perhaps the most successful retailer ever," according to Green Street Advisors. Apple has changed the retail game, showing other tech players how to gain greater control and exposure of their brand rather than counting on others – particularly big-box retailers – to sell their merchandise like any other commodity. (Source theglobeandmail.com)

The huge success of the Apple store is driving high tech retailers to open more stores & kiosks in Malls across Canada - including Samsung who is opening their first store in Canada. Grappling with a hyper-competitive wireless landscape, tech players are rushing into low-tech malls as they look for ways to stand out in a sector of increasingly look-alike products. Bricks-and-mortar stores are attractive to tech companies because they have a track record of generating higher conversion rates – converting browsers into buyers – than websites, said Mr. Ryski, author of Conversion: The Last Great Retail Metric. While tech retailers have a 20- to 25-per-cent conversion rate, that of top online shops such as Amazon.com is closer to 10 to 15 per cent, Mr. Ryski estimated. In a physical store, "they have a better opportunity to actually engage with the customer and make the sale.  What Apple has done is remind everybody how important bricks-and-mortar stores are." (Source theglobeandmail.com)

Target is on the hunt for 3,000 people in British Columbia alone to open 18 stores in 2013. "This is a big task. We're looking for great people with great talent," said Tiffany Mon-roe, vice-president of human resources, who was in Vancouver to begin the search for store managers. Some are predicting that Target will have more of an impact on Sears Canada because of its middle-income customers. (Source theprovince.com)

8 million consumers used their smart device to help them shop in the last month SRG’s survey of 1,000 Canadians found that 37% use their mobile device to search for a specific retailer, while 30% search for a product price while shopping. Those searches are typically conducted with a mobile browser instead of an app, suggesting a strong need for retailers to have a mobile-optimized website. An interesting finding is that men are leading the way in searching for products prior to making a purchase and in the use of QR codes. While women used it more to take pictures or videos of a product while shopping and sending it to someone for an opinion. It's becoming a "gateway" tool and the Canadian consumer is actually using it more than their U.S. counterparts. (Source marketingmag.ca)

"Because something has worked in this U.S, it does not predict success here, particularly in Quebec and other diverse regions of Canada" and having a strong Corporate Social Responsibility (CSR) program like Target has in the U.S. may increase a retailers success. Businesses that embrace CSR show through their actions that they value their people and communities. The benefits of CSR to retailers are many — from enhanced reputation to loyal consumers to a more committed workforce. There is growing evidence that companies with CSR strategies outperform their counterparts. As more U.S. retailers enter Canada, I believe that CSR will become more important for both consumers and retailers, compelling U.S. and Canadian retailers to develop distinct Canadian-focused CSR strategies. (Source vancouversun.com)

Canada's largest specialty apparel retailer Reitman's is facing strong headwinds and lots of new competition With almost 1,000 stores and seven banners that include Penningtons, Addition Elle, Thyme Maternity, and their name sake, their customer - the 20- to 50-year-old lower-middle to upper-middle income consumer is being courted now by an increasing number of new retailers. From Target, Limited Brands, Marshall's, H&M, Zara, and even Wal-Mart this Montreal-based company has its work cut out for itself. (Source theglobeandmail.com)

Canadian Tire isn't standing still for the U.S. invasion with "aggressive" expansion plans of its newly acquired FGL Sports banners. They're planning to aggressively expand its most popular banners over the next five years while closing more than 100 underperforming stores. The changes affect 115 corporate stores under such banners as Sport Mart, Athletes World, Nevada Bob’s Golf, although 20 of those locations will be converted to a Sport Chek or Atmosphere store by early next year. And they're opening over a 100 new Sport Chek and Atmosphere stores over the next five years. In total, Canadian Tire has more than 1,700 retail and gasoline outlets from coast-to-coast employing some 58,000 people. (Source theglobeandmail.com)
 

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ORC News - Sponsored by Universal Survellience Systems
 

More Info on - Colorado ORC law targets criminal organizations that steal from stores in bulk to sell the goods illegally - an enterprise that costs state retailers an estimated $500 million a year. The bill signed this week stiffens penalties for triggering false alarms at stores, or preventing alarms from going off, as part of an organized effort to steal from businesses in mass quantities. Besides hurting businesses, lawmakers say it also harms the state, which loses about $15 million in tax revenue a year. (Source chron.com)

Professional Shoplifter/ORC or addict? Busted at Macy's in Philadelphia with two prior retail theft convictions and three she hasn't even gone to trial on yet. Danya Shorter, 43, was charged with felony retail theft and arraigned by District Judge Jan Vislosky late Wednesday. (Source phillyburbs.com)
 

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Today's Daily Job Postings from the Net - Appearing Today Only
 

Job Opening

Company

Location

Origination

Region LP Director Kmart Detroit, MI Sears Holdings Corp.
District LP Mgr Kmart Detroit, MI Sears Holdings Corp.
Loss Prevention Mgr Kmart Indianapolis, IN Sears Holdings Corp.
Loss Prevention Mgr (in training) Kmart Hollywood, FL Sears Holdings Corp.
Loss Prevention Mgr Kmart Oceanside, CA Sears Holdings Corp.

Loss Prevention Mgr

Sears Midland, TX Sears Holdings Corp.
Loss Prevention Mgr Sears Pittsburgh, PA Sears Holdings Corp.
Loss Prevention Mgr Sears Hickory, NC Sears Holdings Corp.
Loss Prevention Mgr Sears Columbia, SC Sears Holdings Corp.
Loss Prevention Mgr Sears Lancaster, PA Sears Holdings Corp.
Loss Prevention Mgr Sears San Antonio, TX Sears Holdings Corp.
Territory LP Mgr Hometown Stores Indianapolis, IN Sears Holdings Corp.
Territory LP Mgr Hometown Stores Hoffman Estates, IL Sears Holdings Corp.
Dept Mgr Store LP & Safety Lowe's Concord, CA Lowe's
Dept Mgr Store LP & Safety Lowe's North Augusta, SC Lowe's
Asset Protection Mgr Sam's G1 Jacksonville, NC Walmart
Asset Protection Mgr Walmart Memphis, TN Walmart
Regional LP Mgr Carter's, Inc. Los Angeles, CA Carter's, Inc.
District LP Mgr Big Lots Baltimore, MD Big Lots
District LP Mgr Big Lots Fort Myers, FL Big Lots
Regional LP Mgr CVS Caremark Brooklyn, NY CVS Caremark
Area AP Mgr Best Buy United States Best Buy
LP Mgr, Distribution Center Best Buy Shepherdsville, KY Best Buy
 

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Paul Smith was named Country Loss Prevention Manager for Cotton On USA.
 

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How to Stay Honest In A Dishonest Work World May has been a bad month for corporate ethics. Employees lower on the corporate ladder are probably wondering, "What's the premium on doing the right thing when the guys and gals at the top seem to have lost their moral compass?"  (Look at the damage)

Creating Good Karma At Work The idea of karma -- good or bad -- is part of the belief system of millions of people around the world. The concept of karma is now a part of mainstream consciousness. However, it is not found often enough in the work place.  (Karmic awareness)
 
Got a Monster To-Do List? Don't Overthink It Everybody knows that the best way to accomplish a long, complicated list of goals is to plan each step of every task -- right? But if you've taken that approach and found that, the more detailed your plans, the less you get done, it seems that's normal.  (Cheer up)

3 Smart Ways to Become Indispensable Just doing your job isn't enough these days. (Workplace superstars have always known that.) "With the reality of a tight employment market, adding value beyond your job description is a must for everybody," says author Keith Ferrazzi.  (Take control)
 

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Tip of the Day - Sponsored by Vector Security
 

Are you going beyond your job appraisal? Every year, executives face that one moment in time when corporate America tells you how you've done and most live within its boundaries all year long. Exceeding at your job is, by definition, going beyond it and the only way to move up is by doing just that. With increased job scopes and responsibilities, it may seem almost impossible to do except for those who believe anything is possible. Are you going beyond?

Just a thought,
Gus Downing

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