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May 27, 2011

Loss Prevention & Safety Recruiters Since 1983

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FRIDAY FOCUS

Coming June 3:
Doug Marker
Vice President, LP, Risk and Audit,
Michael Stores, Inc.

LP Program Spotlight
eBay's PROACT Team






Know about an event we should feature here? Let us know.





Annual Technology Showcase and Golf Outing


June 29-30, 2011
Hilton Hotel
Beachwood, OH


Limited number of free rooms available for out of town guests -- please RSVP by June 3

Please see our
Invitation and Agenda


NOW UNDERWAY:
University of Florida
Security Research Project


Sr. LP Executives can email rhollin@ufl.edu for NRSS Survey




Women in LP Caucus
Mentor Program
Register Here



August 7-10, 2011
National Food Service Security Council
32nd Annual Meeting

Hyatt Grand Champion
Indian Wells, CA




October 4-6, 2011

CLEAR/Coalition of Law Enforcement and Retail
2nd Annual Training Conference
Peppermill Resort/Casino
Reno, NV





 

 

NICB 2010 Cargo Theft Report: 
Identifying 747 cargo thefts across the nation in 2010 with an estimated loss value of $171,000,000. California, Texas, Florida top the nation.  (Source: thetrucker.com Click here for full report

Target Names First 105 Canadian Locations, Picks Spots in all 10 Provinces
Target Corp. put its big red bulls-eye on the first 105 Zellers locations including stores in every province that it plans to take over with an eye to converting them into Target stores. Under the deal signed earlier this year to take over up to 220 Zellers locations from the Hudson's Bay Co., Target also announced it will establish a Canadian headquarters in Mississauga, Ontario, opening in 2012.  (Source: fiancialpost.com)

Blockbuster Canada Closing 146 Stores, 1400 Jobs to be Eliminated
Blockbuster currently operates about 400 stores across the country, employing nearly 4000 workers. The Canadian operations had acted as a guarantor for Blockbuster's U.S. business, which went into bankruptcy protection in September and was later auctioned off to Dish Network Corp. for US $320 million. Its new owner is now clashing with the Canadian division, saying it should no longer have the rights to use the Blockbuster name.  (Source: brandonsun.com)

Winn-Dixie Sues Dollar General Over Food
Winn Dixie believes DG has violated a non-compete provision; when both are in the same plaza, Winn Dixie is the only one allowed to sell groceries. Winn Dixie and Dollar General share the same plaza space in over 100 locations.  (Source: supermarketnews.com)

Investigators Link Naples Jewelry Heist of $279,000 to South American Theft Ring
Police have been assisted by Robert Taylor, Director of the South American Theft Group Intelligence Network (SATGIN), a non-profit organization that trains police agencies to investigate South American theft groups. The suspects used false identifications and credit cards to rent 3 getaway cars in Miami.  (Source: naplesnews.com with video clip)


Ireland's Retail Lobbyist Groups Calling for Government Help with Retail Slump
The latest figures showed a slump in the volume of sales of 3.9 % in April compared to the same month last year. The figures showed that core retail sales, excluding cars and pubs, has fallen for 40 straight months. The latest CSO's Retail Sales figures show the enormity of the challenges facing Irish retailers and support the calls for reform of commercial rents and wage setting mechanisms. Irish businesses are unable to compete with businesses in countries like the UK as comparable wages are up to 30% lower than those in Ireland, according to Retail Excellence Ireland.  (Source: businessworld)

Ascena Retail Group, Inc. Reports Third Quarter Sales and Record Earnings Results
Dressbarn up 5%, Maurices up 17% and Justice up 6%. Net sales for the third quarter increased 9% to $722.8 million, compared to $665.5 million last year.  (Source: finance.yahoo.com)

Thailand's Largest Retailer to Acquire Italian Department Store Chain La Rinascente (Source: reuters.com)

Group of 5 arrested in North Carolina Wal-Mart
Two of the arrested are felons, and now charged with felony larceny and organized retail theft. The group loaded up clothes hampers with Pepcid, Allegra, razor blades, makeup, teeth whitening strips, and underwear, total hitting $5,447.93, and ran out an emergency exit door.  (Source: shelbystar.com)

IRS and Identity Theft; reported 470,000 cases since 2008
Scammers using stolen social security numbers to file fraudulent returns for a quick refund check, or people using fake SSN's for work, resulting in unexpected reported income for the real SSN holder.  (Source: wsj.com)
 

Nations Retail Security Survey - Online Form
The 2010 National retail Security Survey is out
Go online and complete yours. 
Haven't received it?
Contact Professor Hollinger
rhollin@crim.ufl.edu
or call 352.392.0265 (x320
)


Happy Memorial Day!  The D&D Daily will not be published on Memorial Day.

 

 

Paul Jones, Head of Global Asset Protection, eBay

                        eBay Committed to doing it the right way


While beginning a new job is always a challenge, this writer doesn't know many who have walked into the stormy conditions that Paul Jones walked into when he joined eBay two years ago as the company's first retail and Global Asset Protection executive.  With retail trade associations, many of the largest retailers, and a number of state and federal legislators clambering at eBay's doors, a small staff and no dedicated LP model to follow, Paul's initial task was ominous. 

To say that a disconnect existed between the retailers and eBay is to put it mildly.  eBay didn't fully understand how retail LP professionals looked at the world, and many retail LP executives were mistrustful of eBay.  So the obvious first task for Paul was to educate and gain the support of the eBay leadership and develop eBay's LP culture. eBay clearly saw the wisdom of doing the right things and, equally important, the company leaders were committed to being good retail business partners for the right reasons.  However, until Paul's hiring, the company largely lacked in-house subject matter expertise to develop the approach to asset protection that met the needs of both the retail industry and the eBay marketplace and its sellers.

Looking for a reset button, Paul came to the LP community with the objective of bridging the communication gap and opening eBay's doors.  Paul invited LP executives from around the nation to work collaboratively together and develop individualized programs, filters, and safeguards designed to aid LP practitioners.  All the while, eBay leadership gave its total support to Paul's team to make the necessary changes to the marketplace.  

Initially Paul found eBay's Asset Protection efforts scattered throughout the organization. eBay's nascent PROACT team had only two members.  Over the last two years, the company has built a team of over 50 executives, added three additional members to the PROACT team, and enlisted literally hundreds of other eBay associates to get involved in various pieces of the overall Asset Protection effort.  After making a significant investment, eBay rolled out best in class automated tools, a Law Enforcement eRequest System (LERS), and a Law Enforcement Portal (LEP) platforms that give law enforcement worldwide direct access to aid their investigative efforts on users. eBay also enhanced its relationship with Leads Online, a worldwide 24/7 law enforcement portal that provides law enforcement real time valuable information on stolen goods. eBay has always been recognized as an industry leader with engaging in global law enforcement agencies.

Over the last two years eBay has developed, rolled out, and continued to evolve robust exception reporting systems that are supported by a strong group of analyst and risk management executives.  As one of the only online ecommerce sites to allow open access to its application programming interface (API), which permits third-party investigative software programs to interact,  eBay is leading the way in conflict resolution and open innovation.

eBay has come a long way in two short years and Paul attributes this success to three primary groups: the eBay organization as a whole for its willingness and receptiveness to work with the retail community; the LP executives for their patience, support, involvement and dedicated resources; and to the eBay Asset Protection team for the commitment and efforts it has made under intensive industry scrutiny.

As Paul points out this is a dynamic evolving process that will continue to grow because eBay has over 95.9 million users and operates in 35 countries. In this multi-channel world the key is anticipating the speed of change, working together as an industry, redefining the term collaboration, sharing ideas, and finding new ways of solving issues.

The fast progress of eBay's Asset Protection is no more apparent than in eBay's new partnership with the National Retail Federation.  Joe LaRocca, the NRF's Senior Asset Protection Advisor and one of the nation's leading experts in ORC, said,


"eBay is making big strides and a big difference.


When Paul joined Stoney Burke (a talented cyber investigator) at eBay, he committed to a new way of doing business with retailers. Months later he delivered on those commitments and last year NRF and eBay formed a partnership to tackle the growing problem of organized retail crime (ORC), provide greater intelligence sharing and support the investigative efforts of federal, state and local law enforcement working in partnership with LP professionals. Today we have an open line of communication to eBay's investigation's team and the feedback from our retail members has been complimentary."

 

Share Your Thoughts

 

Job Opening

Company

Location

Origination

ORC Investigator Walgreens Texas Walgreens
Regional Loss Prevention Mgr Burlington Coat Factory AL, MS, TN Region Burlington Coat Factory
Regional Loss Prevention Mgr Burlington Coat Factory AR, LA, OK Region Burlington Coat Factory
Regional Loss Prevention Mgr Burlington Coat Factory Metro NY, NJ and CT Region Burlington Coat Factory
Regional Loss Prevention Mgr Burlington Coat Factory San Antonio Region Burlington Coat Factory
Director of Asset Protection Confidential NYC, NY Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Washington DC Sears Holdings Corp.
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
District Loss Prevention Mgr Sears Holdings Corp. Redwood City, CA Sears Holdings Corp.
Regional LP Mgr Sears Holdings Corp. Atlanta, GA Sears Holdings Corp.
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential Chicago, IL Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Asset Protection Manager The Home Depot Detroit, MI The Home Depot
Director of Loss Prevention Confidential California Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening

Company

Location

Origination

District LP Mgr Nike, Inc. Albertville, MN SimplyHired
Loss Prevention Mgr Sears Holdings Corp Indianapolis, IN Sears Holdings Corp
Area LP Mgr Lowes Little Elm, TX Lowes
Asset Protection Mgr E-Loan New York, NY ManhattanJobs
Director of Safety and LP Airgas, Inc. Vancouver, WA Monster
Mgr Security Systems Design/Development Global Security Wal-Mart Bentonville, AR Wal-Mart
Regional LP Mgr CKE/Hardee's Sacramento, CA submit4jobs
Loss Prevention Mgr Goodwill Industries Orlando, FL SimplyHired
Store LP and Safety Mgr Lowes Garden City, NY Lowes
Store LP and Safety Mgr Lowes Mira Loma, CA Lowes
Store LP and Safety Mgr Lowes Danvers, MA Lowes
Regional LP Mgr Charming Shoppes St. Louis, MO SimplyHired
 

Chuck Emery was promoted to Director of Loss Prevention Services for Sears HC - Kmart Division.
Kevin Thomas was promoted to Regional Loss Prevention Manager for Sears HC - Kmart Division.

Post Your New Job or Promotion! Click Here

 

Flexibility and molding to the environment you're in is the first step towards integration and inclusion.  In order to be absolutely effective, an executive must first become one with their surroundings and mold to what it is as opposed to expecting them to mold to you.  Seeing and hearing those subtle differences is the key and changing to it becomes the objective.  Once modified, you then have the freedom to influence change and make a difference.

Good Luck
Gus Downing

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