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May 11, 2012 SUBSCRIBE

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Moving Up

Richard Hollinger, Ph.DRichard Hollinger, Ph.D was promoted to Chair of the Department of Sociology and Criminology & Law for the University of Florida. Richard received his Master's Degree in Sociology from the University of Georgia. He went on to the University of Minnesota - Twin Cities where he received his Ph.D. in Sociology. Since then, Richard has spent 29 years at the University of Florida as a tenured member of the faculty in the Department of Sociology and Criminology & Law. Currently, Richard is the only non-retailer to sit on the Loss Prevention Advisory Committee of the NRF. All of us at the Daily and the entire LP community would like to congratulate Richard on this lifetime achievement and would like to thank him for his support of the LP industry and for the work he does with the National Retail Security Survey. Congratulations Richard!


Submitted by Dave Magersupp

National Manager, Retail Loss Prevention
Corporate Security for Verizon Wireless
& Organizer for the GRALPC Conference

The Georgia Retail Association Loss Prevention Council (GRALPC) held its second annual Southeastern Retail Crime Conference on May 9th, 2012 at the Americas Mart in downtown Atlanta. Over 300 Loss Prevention and Law Enforcement professionals from across the region met for a jam-packed day of networking, education, and outreach initiatives, along with terrific representation and great interaction with a number industry vendors in the Conference’s exhibit hall.

Atlanta Police Chief George Turner kicked off the event with a warm welcome to the City of Atlanta. In his remarks, Chief Turner stressed the importance of collaboration between law enforcement and the retail community, and APD’s ongoing commitment to further strengthen this important relationship.

Richard Mellor, NRF’s VP of Loss Prevention, gave the group an interesting overview of Organized Retail Crime trends at the national level.

Rick McAllister, President and CEO of the Georgia Retail Association, discussed several significant legislative victories in the 2012 Georgia General Assembly, all of which will have direct and positive economic impact in the state of Georgia. Most significant to the audience, the GRA’s successful efforts to keep the felony "Theft by Shoplifting" threshold at $500. The "Criminal Justice Reform Bill" (HB 1176) originally proposed a threshold increase from $300 to $1,500. This is a significant victory for Georgia, and is a promising sign for other states that have either lost the threshold battle or are preparing for a fight to preserve existing thresholds in upcoming legislative sessions.

Chris Canoles (Sr. Director of Asset Protection – The Home Depot) gave the crowd an enlightening viewpoint on the effects of ORC on the Home Depot and how they are partnering with Law Enforcement and other working groups to combat Retail Crime.

Other session speakers included Dominic Stokes, Youth Mentor and Anti - Gang Expert, who spoke about his upcoming documentary – "If Streets Could Talk." David Williams from the Cook County (Chicago, IL) Prosecutor’s Office gave the group an interesting overview of the successful partnership that has been established in Chicago between LE and Retail LP through the Cook County Regional Organized Crime Alliance (CCROC). Bill Alford from the International Lighthouse Group facilitated an entertaining, yet eye-opening presentation on "Networking 101 in the Digital Age."

Other powerful presentations included an interactive panel discussion with subject-matter experts representing law enforcement, prosecutors, community leaders, and retailers. GRALPC Council member Rick Freese of Target unveiled "GRA ORCA." Operating under the auspices of the Georgia Retail Association, and with a number of retailers already participating, Freese emphasized to the audience the importance of collaboration and involvement in order to fight Organized Retail Crime in the State of Georgia and beyond.

The conference culminated with an exhilarating presentation by Police Athletic League’s Executive Director, Major Valerie Dalton, and Edwin White, a young man currently in the Program who spoke about how PAL is positively influencing his life and who now has aspirations to enter law enforcement. At the end of their presentation, GRALPC Chair Mike Liberatore presented PAL with a Three Thousand Dollar check, signifying the Council’s commitment to Community Outreach.

The GRALPC ended the Conference as a collective group on stage and thanked all of the participants for a hugely successful event!

Yahoo's CEO told Yahoo's senior management yesterday he never submitted a résumé or falsified his academic credentials. The nonexistent degree began to appear in his corporate biography at PayPal, the eBay division that he led until he accepted the Yahoo job. But a review of eBay’s securities filings shows that the company correctly noted that Mr. Thompson held only an accounting degree. And regulatory filings at two companies where Mr. Thompson is a director, Splunk Inc. and F5 Networks, also list only the accounting degree. Earlier this week, Third Point issued a demand for Yahoo’s books and records relating to the C.E.O. search process. Well the Director who handled the search has said she will not stand for re-election to the board. Now - how did it get listed in the official biography which was included in regulatory filings? You can't use the dog ate it in this incidence - but someone actually typed it in. Who was it? And I wonder who's conducting the investigation? Is their Loss Prevention department involved? What a great investigation to work. Wish we were a fly on the wall for this one. A few well placed calls could shed some light. (Source

The House voted to block new Equal Employment Opportunity Commission guidelines that the NRF is concerned could affect retailers’ ability to use criminal background checks to screen job applicants. The voice vote to bar funding to implement the guidelines came on an amendment to an appropriations bill under consideration. While the amendment passed, it could face an uphill battle to remain in the final version of the bill. (Source

The FBI is looking to expand the current wiretapping law to include the web and give them a back door for listening in on everyone everywhere. The 1994 Communications Assistance for Law Enforcement Act (CALEA) gave them the right to wiretap phones with a court warrant and in 2004 it was expanded to include broadband networks but still excludes the Web companies. Now they're quietly pushing for support for expanding it to include social-networking website and providers of VoIP (such as Skype), instant messaging and e-mail to provide a so-called "backdoor." Not surprisingly, a range of opponents from privacy advocates to legal experts disagree -- strongly. (Source

California assembly passed a bill on Thursday that prevents employers from demanding job applicants' passwords for accounts on Facebook or other social networking sites. The bill passed unanimously and will now head to the state senate. Similar legislation was introduced Thursday in the U.S. Congress. (Source

Amazon's now going after the high-end clothing retailers - "Watch out, Saks". Online retail giant Amazon has "wounded the publishing industry, slashed pricing in electronics, and made the toy industry quiver," says Stephanie Clifford in The New York Times. Now it's "taking on the high-end clothing business." CEO Jeff Bezos is wooing fashion houses and adding a site-within-a-site called MyHabit that uses new technology to showcase clothes on moving models. This push by Amazon is clearly "a threat to traditional retailers — especially department stores," says Walter Loeb at Forbes. (Source

The FBI releases the IC3 2011 Internet Crime Report - an overview of the latest data and trends of online criminal activity. 2011 marked the third year in a row that the IC3 received more than 300,000 complaints. The 314,246 complaints represent a 3.4 percent increase over 2010. The reported dollar loss was $485.3 million. The Internet Crime Complaint Center (IC3) received and processed, on average, more than 26,000 complaints per month. Acting Assistant Director of the FBI’s Cyber Division Michael Welch said, “Internet crime is a growing problem that affects computer users around the world and causes significant financial losses. (Source

3 Reasons Skimmers Are Winning - Anti-Skimming Tech Won't Win War on Card Fraud Beyond outdated card technology, a number of factors have contributed to ATM skimming's success. Cardholder behavior, outdated or ineffective anti-skimming technology and too many endpoints are the top three, experts say. (Source

Cellphones to be the main way consumers pay for purchases in the not-so-distant future The trouble is that vision-of-tomorrow is somewhat blurry, as evidenced at the U.S. cellphone industry trade show held this week in New Orleans. There are a lot of ideas, but little agreement. The "digital wallet" — a virtual repository for our credit card numbers, receipts, coupons. It's not much different from a PayPal account, which can be linked to different cards. While paying for things with phones is still in its infancy, accepting payments with phones is already easy. VeriFone Systems Inc., the largest maker of credit-card terminals in the U.S., announced "Sail" at the show. It's a thumbs-sized card reader that plugs into a smartphone, letting anyone who sets up an account accept credit-card payments. It's VeriFone's answer to similar products from financial software-maker Intuit Inc. and startup Square, already in use in New Orleans taxi cabs. (Source Associated Press)

videoCricket store robbers linked to a dozen cell phone store hold-ups. Investigators say the group consists of two men and one woman. In most cases, the suspects take cash from the store register and force the employee to open a safe in the back room to take brand new cell phones. During the Cricket store robbery in Humble, Texas on May 2, one of the suspects pistol-whipped the store manager before fleeing the scene. In an April 17 robbery on Ella Blvd., they snatched money from a customer’s hand as he entered the business. (source

A man used a small Bobcat front loader to break through the windows of a Chicago west side Family Dollar, and then walked off with two cans of deodorant and a bunch of gift cards, according to police. Responding officers saw a man in the area matching the description and stopped to talk with him. One of the officers noticed a bulge in the man’s pocket and found gift cards after patting him down. (source

Quarterly Same Store Sales Results

Nordstrom up 8.5% with online sales up 44.2%
Roundy's Supermarkets down 2.1% with overall sales up 2.4%

Let's get recognized and take a stand! Your confidential 2012 LP Census is coming. The first step is government accreditation.


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Ohio Regional Organized Crime Coalition (OROCC)

1st Annual Ohio Crime Symposium

June 6, 2012
Columbus, OH

here for more information.

NRF LP Conference June 20-22

National Food Service Advisory Council Conference. August 5 -8.

2012 Retail
Loss Prevention

September 12, 2012
International Centre


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Sept. 17 - 20, 2012
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Washington State Organized Retail Crime Alliance (WSORCA)

Annual Training Conference
October 18, 2012

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eBay News

eBay PROACT Team Investigation Leads to Arrest

eBay Global Asset Protection PROACT retail partnership team supported member company investigation leading to arrest of retail pharmacy worker. The worker was arrested after sheriff's deputies say he stole dozens of boxes of diabetes test strips and sold them on-line. The suspect told deputies that he stole 40 boxes of test strips between January and March, according to arrest report. The former pharmacy worker said he hid the strips in a box for another product before leaving work. Each box of test strips is valued at $145, for a total value of $5,800. He was arrested on felony charges of dealing in stolen property and operating a scheme to defraud. Click here for full article.

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D&D Daily Canadian Push

British Columbia’s Peoples Jewellers hit for $140,000 worth of merchandise in overnight break-in. Thursday morning, an alarm was activated at the Tamarack Mall in Cranbrook, BC the Royal Canadian Mounted Police responded and found that Peoples Jewellers located inside the mall had been broken into. Upon review of the video surveillance police noted three male subjects entered the store and removed $140,000 worth of jewelry in three and a half minutes. Peoples Jewellers is the largest retailer of fine jewellery in Canada and is a division of the Zale Corporation. (source

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ORC Ring of 14 plus their pawn shop fence and ring leader busted in Dubuque, Iowa. 14 people admitted they stole items from Dubuque retailers and construction sites. After police arrested each of those 14 people, they all individually admitted it was the owner of Dubuque Pawn who put them up to the crime. Investigators said Vandermillen sold the stolen items at his pawn shop. Those items ranged from razor blades to power tools. Undercover drug officers said Vandermillen also sold them drugs at the shop. (Source

Connecticut women face organized retail crime enterprise charges; store clerks tips Concord Police. Two Connecticut women are under arrest after police recovered merchandise stolen from local stores across New England. A large amount of stolen merchandise was found piled up in the back seat, along with several black trash bags filled with stolen goods in the trunk. An alert associate at Jo Anne Fabric noticed the two suspects stealing from her store and notified police. (source (source


Four suspects arrested for string of commercial burglaries in Visalia, California. The suspects are believed to be linked to at least 20 commercial burglaries (at least 4 cell phone stores) since January. A total of $5,000 worth of stolen property was recovered. (source

Jacksonville Police set the bait for ATM machine thieves. Police set up the 'bait' truck that fit the needs of these suspects who are believed to be behind 10 ATM machine thefts from convenience stores. The truck was the tracked by GPS, followed by the local police and the suspects were actually caught in the act. (source

New York Couple who went on a 91-store theft spree get 176 days in prison - time served and released in PA and one year probation in NY Their 17 year-old son, also accused in the spree was adjudicated in juvenile court. They may also be facing charges in Ohio. (Source

Utica, N.Y. Citi Trends store robbed by three masked and armed men Wed night at 8:30 p.m. (source

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
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The ORC Leaders Panel Discussions -  #1 - The Drug Store Industry's ORC Leaders             #2 - The Big Box & Specialty ORC Leaders               Coming soon!

Season One coming soon
With more episodes being scheduled now

With the pilot season finished and posted on the website, and the new website planned to launch on Monday, the LPNN has continued plans for Season One. With 10 episodes already filmed and in production, the next two episodes will be filmed in June, before the NRF LP show, where we will be heading to the University of Florida to work with Read Hayes, PhD, CCP and Richard Hollinger, PhD.

The LPNN will be interviewing Dr. Read Hayes, the Director for the Loss Prevention Research Council. The LPRC conducts rigorous asset protection research and development for world class, global member organizations as well as non-members as needed. The LPRC combines professionals with practical loss prevention experience and expertise with university-trained research backgrounds.

The next episode planned will look at Dr. Richard Hollinger's work with the National Retail Security Survey. For years this survey has collected the data from around the nation and measured the performance of the industry's efforts. This interview will define the history, explore the effort, and discuss some of the issues around this significant survey.

Also in June the LPNN will be filming multiple episodes over two days in New Orleans.

Vendors, book your episodes now! Email Gus Downing for more info.

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Vendor Spotlight

Vector Security

Vector Security® Wins 2012 FARA Industry False Alarm Reduction Achievement Award

Award recognizes company's false alarm reduction efforts

PITTSBURGH, PA (May 10, 2012): Vector Security® received the prestigious Industry False Alarm Reduction Achievement Award from the False Alarm Reduction Association (FARA) at the association’s annual conference in Albuquerque earlier this month.

Presented annually to a security systems company that demonstrates meaningful reduction in false alarm rates, the award acknowledges the effectiveness of the industry-leading false alarm reduction program developed by Vector Security. To win the award, a company must first be nominated by a public safety agency and then selected as winner through a voting process at FARA’s annual meeting that includes industry peers, alarm association representatives and public safety officials.

"We are honored to be a second-time recipient of this noteworthy award," said Pam Petrow, President and CEO of Vector Security. "Reducing false alarms is extremely important to us, as theynot only consume valuable financial and human resources, but they also distract first responders from performing their core responsibilities."

"Vector Security employs a 12-point false alarm reduction and prevention program so when we dispatch help to any of our customers, authorities know the need for a response is real, which helps save precious time in an emergency," said Anita Ostrowski, Vice President of Central Station Services for Vector Security.

Ostrowski noted that the effectiveness of the false alarm reduction program at Vector Security is evidenced by the fact that its dispatch rates have decreased consistently over the last several years. The company’s false alarm reduction program has also been honored with the Police Dispatch Quality (PDQ) Award and by the Central Station Alarm Association (CSAA).
Vector Security
For more information contact:
Anita Long
MAR-COM Specialist
Vector Security, Inc.

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Director of LP The Ritz-Carlton Hotel Toronto, ON, Canada Marriot Hotels

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Security/LP Mgr Paramount Farms Lost Hills, CA Paramount Farms
Retail LP Mgr Younkers Omaha, NE The Bon-Ton Stores, Inc.
Divisional LP Mgr Rent-A-Center Houston, TX Rent-A-Center
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If It's Got To Be Protected, It's Got To Be Alpha. Alpha's CalbeLoks are proven to provide security and increase sales.

On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

Richard Hollinger, Ph.D was promoted to Chair of the Department of Sociology and Criminology & Law for the University of Florida.
Johanna Agudelo
was named LP Manager 5th Ave Flagship for Louis Vuitton North America. 

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Networking Tips: Go From Awkward to Awesome For those of us who are not natural extroverts, networking events can be painful. It stinks to be in a crowded room at one of those tall tables with no one to talk to, a small plate of cheese and grapes in front of you and your business card in your hand?  (What's a person to do?)

5 Ways to Build Better Business Cards Online You know dressing for success is crucial. So why are you still passing out ugly business cards? After the initial face-to-face meeting, that little piece of card stock is all your contacts will have to remember you by.  (Dress (your card) to impress)

5 Ways to Use Social Media At Conferences Before you attend your next conference, be sure you know how to use social media to get the most out of the conversation and connections. Here are five tips to get the most from your conference time and dollars. (#4 is often forgotten)

When Someone Asks You For a Favor  The professional world is powered by favors - busy individuals helping those in their extended networks land highly contested roles, get feedback on ideas, or connect with influencers, typically without the expectation of either compensation or reciprocation. (If you don't ask, you don't get)

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Tip of the Day - Sponsored by Vector Security

Success can not happen without conflict. Because success always challenges the status quo, regardless, and mandates change. And in order for change to be successful you need commitment - you need everyone to buy in totally. It's not good enough for everyone to merely agree and move forward because they'll be those that merely go thru the motions and don't believe. One can disagree and still commit but for those who don't engage - commitment is a mere phrase not reinforced by actions.

Just a Thought,
Gus Downing

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