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April 28, 2011

Loss Prevention & Safety Recruiters Since 1983

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FRIDAY FOCUS
Coming this Friday:
Doug Marker
Vice President, LP, Risk and Audit,
Michael Stores, Inc.

Coming May 6
:
Paul Jones
Head of Global
Asset Protection,
eBay, Inc.

LP Program Spotlight
eBay's PROACT Team






Know about an event we should feature here? Let us know.




 



NOW UNDERWAY:
University of Florida
Security Research Project


Sr. LP Executives can email rhollin@ufl.edu for NRSS Survey


 




Women in LP Caucus
Mentor Program
Register Here


NRF-Investigators' Network Meetings
Dallas, TX April 28

April 28, 2011
2011 Great Central U.S. Shakeout
AL, AK, GA, IL, KY, MO, MS, SC, TN

April 28, 2011
Retail Council of New York ORC Conference Albany, NY

May 3, 2011

LP Professional Development Call, hosted by the women in LP Caucus
2:00 p.m. Eastern

May 3-4, 2011
NRF LP Legislative Committee Meeting
Washington, DC

May 16-19, 2011
National Level Exercise



 



May 11-13, 2011
International Anticounterfeiting Coalition
2011 Annual Spring Conference

The St. Regis
San Francisco



August 7-10, 2011
National Food Service Security Council
32nd Annual Meeting

Hyatt Grand Champion
Indian Wells, CA





October 4-6, 2011

CLEAR/Coalition of Law Enforcement and Retail
2nd Annual Training Conference
Peppermill Resort/Casino
Reno, NV




 




 




 

 

Wal-Mart investigators working with York Regional Police in Ontario, Canada, arrested an ORC gang of 4 in Mississauga, Ontario, who had been using fraudulent credit cards to purchase $300,000 of merchandise at Wal-Mart Canada stores.  Upon searching the home of one suspect, police found $50,000 in fraudulently obtained merchandise, $2,400 in cash, fraudulent credit cards and instruments used to forge credit cards.  (Source newz4u.net)

An 80-year-old California man over the weekend thought he was getting the runaround when he called Sears to complain about some repair service he'd received and was transferred to a Florida call center where he made a comment about bombing the Laguna Hills Sears store.  Law enforcement questioned the man at his house and he admitted to making the threat, but had no intention on making the Sears store go boom so no arrest was made.  In today's world, you've got to follow up on all the threats.  (Source blogspot.com)

Saks Fifth Avenue is on the move again after the recession took its bite.  With internet growth, Off 5th outlet openings, renovating full-line stores and pushing "differentiated merchandise."  It's great to see this one back on track and led by a real leader in LP.  (Source blogspot.com)

Rite Aid appoints two ORC Investigators who'll be armed with the ORC Solutions "Workbench."  In the first month alone, they've already had great success.

"Investors expect Barnes & Noble to be the next retailer to file for bankruptcy, according to a poll of TheStreet readers. The book-selling giant put itself up for sale last summer, but has yet to find a buyer, which has left investors worried about the future of the company."  (Source thestreet.com)

Starbucks 2Q reports U.S. revenue up 6%, international up 15%, and consumer products up 30% and overall revenue up 10%
Cabela's 1Q reports same store sales up 8.9% with revenue up 5%
Vitamin Shoppe 1Q reports same store sales up 8.1% with net sales up 13.2%
GNC 1Q reports domestic same store sales up 7.5% with revenue up 8.8%
O'Reilly Automotive 1Q reports same store sales up 5.7% with revenue up 8%
West Marine 1Q reports same store sales up 2.7% with up 3.9%
Safeway 1Q reports same store sales up 0.4% (excluding gas) with revenue up 5%
Office Max 1Q reports same store sales down 1.2%, contract sales down 3.9%, and with total sales down 2.8%
Liz Claiborne Q1 reports revenue down 12% with a net loss of $96.3 million

Rite Aid April sales up 0.5% with total sales down 0.4%

The Sony PlayStation network security breach of 77 million people included account details, logins and online IDs for registered Sony PlayStation Network users.  Stolen between April 17 and 19, nine days before Sony notified users and Sony can't be sure whether credit card information was stolen or not.  It's also possible that the hackers obtained everyone's PSN purchase history, billing address and password security answers.  If there's a PlayStation in your house, they may have your information!  (Source csoonline.com)

The Department of Justice Inspector General Audit finds the FBI in some cases lacks the skills to properly investigate national security intrusion cases.  The DOJ looked at 10 of the 56 FBI field offices and interviewed 36 agents. Of those interviewed, 13 "lacked the networking and counterintelligence expertise to investigate national security intrusion cases."  The good news is that the audit found 23 of the agents there were qualified to handle national cyber intrusions, which are the FBI's top online priority. The report says that each of the FBI's 56 field offices has a cyber squad -- some have more than one -- devoted to cybercrime.  (Source csoonline.com)

Wal-Mart CEO Mike Duke said yesterday that their "core shoppers are running out of money much faster than a year ago due to rising gas prices" and the retail giant is worried.  Gas prices are impacting retail and, coupled with the increased cost of cotton and how that impacts the softlines retailers, the increases we were seeing may have been a bubble.  (Source cnn.com)
 


Upcoming event!
NRF-Investigators' Network Meetings
Dallas, TX April 28

 

eBay Inc. Reports Strong Quarterly Results -- Raises Full Year Guidance

eBay Inc, the global ecommerce and online payments leader, reported revenue for the first quarter increased 16% to $2.5B, compared to the same period of 2010. The company recorded Q1 net income on GAAP basis of $475.9M, or $0.36 per diluted share, and non-GAAP net income of $619.0M, or $0.47 per diluted share, representing a 12% increase for each compared. "In the first quarter, PayPal continued to drive strong growth globally, eBay sharply accelerated growth in the U.S. and we announced several acquisitions that we believe will enhance our leadership and innovation in commerce and payments. The year is off to a strong start," said President & CEO John Donahoe. The Marketplace business continued to deliver improved performance during Q1 with gross merchandise volume excluding vehicles (GMV) increased by 8% to $14.5B, reflecting progress against underlying customer metrics focused on Trust, Value and Selection. PayPal delivered strong performance, expanding its leadership position in global payments and grew active registered accounts 16%, ending the quarter at 97.7M and adding approx. 1M active accounts per month for the sixth consecutive quarter.  (Click here for article.)



For further information on PROACT email inquiries to:
PROACT@eBay.com

eBay Direct - Click Here  -  (notify - info - questions)

 

Job Opening

Company

Location

Origination

Regional Loss Prevention Mgr Burlington Coat Factory AL, MS, TN Region Burlington Coat Factory
Regional Loss Prevention Mgr Burlington Coat Factory AR, LA, OK Region Burlington Coat Factory
Regional Loss Prevention Mgr Burlington Coat Factory Metro NY, NJ and CT Region Burlington Coat Factory
Regional Loss Prevention Mgr Burlington Coat Factory San Antonio Region Burlington Coat Factory
Corporate LP Mgr Confidential NYC, NY Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Washington DC Sears Holdings Corp.
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
District Loss Prevention Mgr Sears Holdings Corp. Redwood City, CA Sears Holdings Corp.
Regional LP Mgr Sears Holdings Corp. Atlanta, GA Sears Holdings Corp.
Director of Investigations Confidential Dallas, TX Downing & Downing
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential New York City, NY Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Asset Protection Manager The Home Depot Detroit, MI The Home Depot
Director of Loss Prevention Confidential California Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening

Company

Location

Origination

LP and Safety Supervisor Ross/dd's Discounts Perris, CA Ross
Market AP Mgr Wal-Mart Portage, WI Wal-Mart
Loss Prevention Mgr Sears Holdings/Kmart Lancaster, CA Sears Holdings Corp
Loss Prevention Mgr Sears Holdings/Kmart Danville, IL Indeed
Area Loss Prevention Mgr Rent-A-Center Raleigh, NC Indeed
Loss Prevention Mgr Bon-Ton/Herberger's Bloomington, MN CareerBuilder
Regional LP Mgr Bath & Body Works Houston, TX SnagAJob
Store LP and Safety Mgr Lowes Companies, Inc. Port Charlotte, FL Lowes
Director of Investigations Scotiabank Group Toronto, ON, Canada Workopolis
Regional LP Mgr Limited Brands New Jersey Limited Brands
Store LP and Safety Mgr Lowes Companies, Inc. Hermitage, TN Lowes
LP Project Mgr Apple Cupertino, CA SimplyHired
Loss Prevention Mgr Goodwill Industries Orlando, FL SimplyHired
Global Retail LP Director Administrative Beaverton, OR SimplyHired
Rack-LP Svc Ambassador Nordstrom-Marina Mall San Leandro, CA SimplyHired
Loss Prevention Mgr Sears Holdings Corp. Concord, NH SimplyHired
Director of EHS Confidential posting Cleveland, OH Indeed
Security Mgr BCIT Burnaby, BC, Canada Workopolis
Store LP and Safety Mgr Lowes Companies, Inc. Wheelersburg, OH Lowes
Sr Loss Prevention Mgr JCPenney Portland, OR LPJobs
Asset Protection Coach Kmart Corp. Columbus, GA LPJobs
Regional LP District Wet Seal, Inc. Chicago, IL LPJobs
LP/Safety Mgr Navy Exchange Pax River, MD LPJobs
Loss Prevention Mgr Sears/Big Box Retail Rosedale, NY Indeed
Loss Prevention Mgr Sears Holdings Corp. Calumet, IL LPJobs
 

Davina Borland was named Corporate Manager of Investigations for 7-11.
Tim Ayo was promoted to Sr. Manager, Major Crimes - National for T-Mobile USA.

Post Your New Job or Promotion! Click Here

 

As a "service provider" one must always remember the golden rule, that the customer is always right.  Now, we all know that isn't the case, but if we approach it that way the barriers or silos tend to disappear.  At the end of the day, Loss Prevention is a service and, as such, we have internal and external customers.  Those customers deserve best in class service and it's a wise person that always aims at delivering such service that the customers become Raving Fans,  which is probably the simplest and most profound business book I've ever read by Ken Blanchard.  Pick up a copy.  It only takes 2 hours to read and just might change your perspective on creating "Raving Fans."  Because those Fans can have an impact on your career long term, I assure you!

Just a Thought
Gus Downing

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