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April 26, 2012 SUBSCRIBE

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Moving Up

Nicole Accardi was promoted to Senior Director of Loss Prevention for J. Crew. In addition to overseeing all aspects of Loss Prevention for the field/corporate offices she will also be responsible to develop and lead their LP strategy for International. Prior to her promotion, Nicole was the Director of Loss Prevention for J. Crew. Before joining J. Crew Nicole worked at the Gap for seven years as a Sr. RLPM, and before that she worked for Marshalls for four years as a Regional Investigator. Congratulations Nicole!


A Game Changer - EEOC new Guidance on criminal background checks "A policy or practice that excludes everyone with a criminal record from employment will not be job related and consistent with business necessity and therefore will violate Title VII, unless it is required by federal law." The first revision since 1990 this action comes after twenty years of expanded use of criminal background checks and the massive increase in available databases. The Equal Employment Opportunity Commission's updated policy on criminal background checks is part of an effort to rein in practices that can limit job opportunities for minorities that have higher arrest and conviction rates than whites. The EEOC also recommends that employers stop asking about past convictions on job applications. The entire decision - Questions and Answers About the EEOC’s Enforcement Guidance on the Consideration of Arrest and Conviction Records in Employment Decisions Under Title VII
Comments from Joe LaRocca, Senior Advisor Asset Protection --

The EEOC has approved new rules that could make it easier to find work for convicted criminals by "banning the box" on employment applications. Unfortunately this action will make the responsibility of keeping the workplace safe a little bit harder for businesses. Nearly all retailers (97%) utilize background screening in some form during the application, hiring and employment process, according to a survey conducted by the NRF last year.

The President of legal, ethics and compliance at Walmex (Wal-Mart) and general counsel in Mexico in 2005 resigned this past Friday according to a new lawsuit. A shareholder brings a new lawsuit which seeks to recover damage to the company's reputation as well as costs of investigating the claims. The "illegal payments have and will continue to irreparably damage Wal-Mart's corporate image and goodwill and jeopardize its ability to do business in foreign countries," said the lawsuit, which was brought by Henrietta Klein. According to the Times, Wal-Mart sent investigators to Mexico City and found a paper trail of suspect payments totaling more than $24 million. But the company's leaders shut down the probe and did not notify U.S. or Mexican law enforcement officials until after the newspaper informed Wal-Mart it was looking into the issue, the Times reported. Eduardo-Castro Wright, who resigned from MetLife's board Tuesday, was the CEO of Walmex until 2005, when he was named chief executive of Wal-Mart Stores USA. According to the Times he was a driving force behind years of bribery. (Source

A Growing Trend: Law Enforcement Partnering with Private Security Recently FBI Director Robert Mueller spoke at a meeting about the importance of partnerships between Federal law enforcement agencies and the private security sector. In these days of shrinking budgets, law enforcement agencies are wise to turn to the private security sector that now has more than 1.2 million personnel in the United States and protects over 50% of the nation’s critical infrastructure. There are many successful examples of private/public partnerships, from the local level to the federal levels. For example, partnerships have been made to fight retail organized crime rings, investigate financial fraud, and even patrol downtown business districts. Police around the nation are quickly finding out that the private sector is a valuable tool to fill in gaps left by a poor economy and increasing responsibilities of law enforcement. It is important for local, county and state police to get involved with these private security groups and attend the various trainings that are offered to better understand the extent of the many problems they are facing, what the private sector is doing to combat these problems, and the resources that may be available to them. (Source

Expect more famous retailers to disappear as the benefits of "touch and feel" continue to diminish And the new consumer will seek retail premises out for a number of reasons: for experiences centered around entertainment, relaxation and education; for events, such as celebrity appearances, performances and signings; for socialization and sustenance; and where brand exclusivity or the nature of specialization or service required cannot be met by online alternatives. (Source

The National Institute of Standards and Technology concludes their "open competition" on iris scanning software. Though not perfect, the accuracy of iris scanning software as a means of identification is getting better. Testing 92 algorithms from nine companies and two university labs success rates ranged between 90 and 99 percent among the algorithms, meaning that no eye-scanning biometric software was perfect, and some produced as many as 10 times more errors than others. NIST said its Iris Exchange III report is the first public and independent comparison of commercially available algorithms that use iris recognition for the challenging task of finding an individual match within a large database of potential identities. (Source

Congress begins work today on a cybersecurity bill designed to address the cybersecurity threat by getting the private sector and government to share information to thwart attacks from foreign governments, terrorists and cybercriminals. Although the information sharing is voluntary, civil liberty groups fear the measure could lead to government spying on Americans. (Source

Elaborate check fraud scheme headed by a Nigerian criminal operation in Houston using gang members and homeless people mules busted for $5M with 40 arrested. Targeting hundreds of apartments, stealing as much as $5 million from rent check drop boxes. The checks and money orders were chemically washed, then counterfeited and either cashed locally or deposited into bank accounts set up by the criminal organization. (Source

Two Central Illinois women "The Purse Lady" plead guilty to trafficking $1.6M in counterfeit goods. Running their own warehouse police found 15,000 items when they raided and seized over $100,000 in cash. They'll be sentenced in August. (Source

Feds seize nearly $1 million in counterfeit goods in an investigation targeting a counterfeiting ring in California's Central Valley. Two Mexican nationals were arrested with 70,000 bootleg movies and pirated copies of music at a Fresno-area home. (Source

Cricket Store Manager charged in iPhone heist, ties to the Mexican Mafia. According to Police, a FedEx driver mistakenly delivered nearly $22,000 worth of iPhones to Garcia's store in late October. Once they discovered the cellular devices had been delivered to the wrong store, the employee thought Garcia would do the right thing. Instead, they said the 40-year-old took the shipment of phones to another cell phone store to have them flashed clean so that they could be sold. (source

Indiana jewelry store hit for $100,000, alarm works but Police drive by. A police officer had heard an alarm sounding in the area and checked businesses but didn’t find anything suspicious. Thieves spent about four hours trying to break into the store through the front door early Sunday. They used bolt cutters and returned four times to spend two to three minutes trying to get in. Two of the burglars finally accessed the store from the roof, leaving with two duffel bags of merchandise. (source

The Los Angeles County Sheriff’s Department Plastic Industrial Theft Task Force located three sites with stolen pallets and grinding equipment. In total they found over $309,000 worth or stolen and ground pallets and seized $70,000 of equipment used to disassemble and grind stolen trademarked plastic and four suspects were arrested.

In the last two days alone we've had one high speed chase, one serious car crash trying to evade police, two stabbings and one armed shoplifting case happen around the U.S. in separate shoplifting cases.

A Director of Loss Prevention position will be named Monday

Only 2 Weeks Left Until the Southeastern Retail Crime Conference... Don't Miss Out! Looking for a great way to network with your LP colleagues and LE partners? Want to learn more about the emerging technologies in the prevention of Retail Crime? Then please join the Georgia Retail Association Loss Prevention Council for the second annual Southeastern Retail Crime Conference at Americas Mart in downtown Atlanta on Wednesday, May 9th, 2012. All attendees must pre-register. For details, please go to

Loss Prevention Audi & Safety 2012 - Strengthening the Enterprise

RILA Educate. Innovate.Advocate.

Retail’s LP Heavy Hitters Close out Final Day of RILA LPAS with An Executive Asset Protection Panel

Dallas, TX – The Retail Industry Leaders Association (RILA) closed out the final day of the 2012 Loss Prevention Auditi and Safety Conference (LPAS) with a dynamite line up of Asset Protection executives including Claude Verville, vice president of loss prevention and safety & hazmat from Lowe's; Stan Welch vice president of loss prevention for jcpenney; and Ken Amos divisional vice president, loss prevention from Walgreens, on an AP executive panel moderated by Jim Lee, executive editor of LP Magazine.

In this moderated panel these seasoned retail asset protection executives offered varying points of view on the state of retail AP, including the most pressing issues affecting loss prevention, challenges facing the industry and opportunities to enhance performance and the profession.

"We were blown away by this morning’s panel and the feedback from attendees has been wonderful," said Lisa LaBruno, vice president of loss prevention and legal affairs. "So many great topics were covered and critical concerns addressed. The panel was outstanding, we heard from some of the best minds in the industry and Jim Lee did a superb job as moderator."

Later Walter Palmer, chief executive officer & president of PCG Solutions, shared tactics with attendees on doing more with less. Instead of trying to do the impossible, Palmer emphasized doing the right things. Starting with understanding where time is being spent now, identifying the most important things a team should be doing, and then negotiating for resources and outcomes. Palmer also shared other organization experiences giving attendees a blueprint to send back to their company.

Finally, seasoned investigator David Zulawski, chairman CFI and senior partner & speaker at Wicklander-Zulawski & Associates, delivered a one-of-a-kind training session to help investigators become more proficient in developing the employee’s initial verbal admission, obtaining a solid written voluntary statement and preparing a rigorous investigative report.

And finishing the day up on a great note RILA attendees hit the green, in the RILA Charity Golf Tournament at Bridlewood Golf Club. Sponsored by Axis Communications raising close to ten thousand dollars, with all proceeds going to Communities in Schools Dallas Region, Inc. (CISDR), a non-profit founded in 1985 to address the growing number of high school dropouts in Dallas and surrounding areas. CISDR helps at-risk kids succeed academically and stay in school so that they fulfill their dreams.

"We had a great week," said LaBruno. "We are delighted with the content coming out of the sessions, attendees were engaged and the presenters couldn’t have been better, all of this provided companies with valuable information and ideas, tools and contacts that they didn’t have when they arrived," LaBruno concluded.

For comments please contact Suzie Squier, SVP, Membership & Marketing, RILA at suzie.squier@RILA.ORG


RILA Educate. Innovate.Advocate.

In Case You Missed it --

Loss Prevention, Audit & Safety 2012: Day 2  Re-Cap

"From Joplin to our legislative update, today’s content was relevant and cut to the core of what practitioners need to know to be successful," said Lisa LaBruno, vice president of loss prevention and legal affairs.

Day two got off to a fantastic start with a poignant presentation by The Home Depot on its response to last May's EF5 rated tornado that tore through the heart of Joplin, Missouri, leaving a path of destruction in its wake. Chris Canoles, senior director of loss prevention for The Home Depot, gave an in-depth look at the essential planning and execution that THD undertook to ensure the well-being of store associates, cutomers, and the community during this disaster.

Later, Steve Szilagyi, senior vice president of distribution from Lowe's, delivered an astute presentation on the cornerstones of a successful safety culture within a company, citing ownership and personal accountability at every level in the organization as crucial to this mission.

Finally, Jason Brewer, vice president of communications and advocacy for RILA, closed out the day with a unique look at the decisions being made on Capitol Hill and how they will impact retailers and their operations. He provided detailed information on RILA's e-fairness efforts to level the playing field with pure-play Internet retailers.

Other breakout sessions included: The LP Farm System: Building Your Bench; Integrating Organizational Culture into LP Strategy: A lululemon Case Study; Audit & Analytics Open Forum; Mobile POS and Beyond; Assessment-Based Employee Theft Investigations: Current Science and Practice; Sourcing Leaders for Tomorrow: Building your Organization's Talent Pool Through College Recruiting; Hitting the Bullseye with Business Intelligence; Workplace Safety Open Forum; Technology & Innovation Roundtable.

For comments please contact Suzie Squier, SVP, Membership & Marketing, RILA at suzie.squier@RILA.ORG



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Know about an event we should feature here?
Let us know.

2012 Southeastern Retail Crime Conference. May 9th. Atlanta, GA

Ohio Regional Organized Crime Coalition (OROCC)

1st Annual Ohio Crime Symposium

June 6, 2012
Columbus, OH

here for more information.

NRF LP Conference June 20-22

National Food Service Advisory Council Conference. August 5 -8.

2012 Retail
Loss Prevention

September 12, 2012
International Centre


Watch for our article the day after each event!

Washington State Organized Retail Crime Alliance (WSORCA)

Annual Training Conference
October 18, 2012

To register visit:

2012 Thought Challenge Awards Committee

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ORC News - Sponsored by Universal Survellience Systems

Tigard Police Investigating Retail Organized Theft from Nordstrom at Washington Square Mall in Portland, Ore. The Commercial Crimes Unit within the Tigard Police Department is currently investigating an Organized Retail Theft which occurred at the Nordstrom store. Tigard Police are asking the help of the public in hopes to identify the suspects who allegedly stole over 40 designer jeans valued at over $8,000. (Source

ORC ring operating at Tanger Outlet Center in Beaufort County, Ga. Six suspects have been indentified after hitting Sunglass Hut numerous times and taking more than 40 pairs of designer sunglasses at a time. All of the suspects are believed to live in Savannah or Garden City, Ga. (Source

ORC Gang ordered to pay back Verizon $1 million in restitution. California Supreme Court has ordered the 4 men and one woman to pay $1 Million in restitution for 1800 Apple iPhones which have never been recovered from a heist. The heist occurred from a Fontana transportation company in 2011. (source
Ohio will hold it's first ever ORC Conference in June. On June 6, 2012, the Ohio Retail Organized Crime Coalition (OROCC) will hold the Symposium in Columbus, OH. With 115 people already registered to attend and at least eight guest speakers, the event is intended to provide education to partners across the state about ORC. Attendance is free and includes a lunch and door prizes. Register here. Click here for conference flyer.

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

Labor Costs too high? USS BoxGuard is 32% faster from USS

See Something, Say Something

Submitted by Catherine Willse Stasiowksi
Regional Director of Loss Prevention & Safety Total Wine and More

April 24, 2012

We've all seen the phrase, "see something, say something", posted on the metro, at the airport, or in other public areas. This government awareness act is also important in loss prevention. When I walk my stores, I often see things that might be considered "odd" in our store environment. I have found that when I ask the right questions, I often get a lot more information than I thought possible from my initial observation. I've also learned that when I don't say something or analyze the oddity, I find myself down the road realizing I had ignored a valuable clue and probably could have already solved the problem.

I teach my managers to be aware of their surroundings, constantly challenging their store conditions and team Write a Thought Challenge and get published...Who Knows, you may WIN $5,000member performance. Most importantly, I try to teach them to speak up right away when something doesn't make sense. A team possessing a culture that constantly challenges each other positively impacts productivity and quickly solves problems.

They become accustomed to asking questions and getting answers. When a person on the verge of making a poor decision contemplates their next move, we want them to consider their risk. Hopefully, we've helped to create an environment where they know someone might see something and most certainly feels comfortable saying something.

Submit Your Thought Challenge and You Could Win $5K


The ORC Leaders Panel Discussions -  #1 - The Drug Store Industry's ORC Leaders             #2 - The Big Box & Specialty ORC Leaders               Coming soon!

The NRF Leaders - 3 part series
Filmed during the NRF's Big Show in NYC in January. This three-part episode includes Rich Mellor, VP of LP for the NRF; Joe LaRocca - Senior Asset Protection Advisor for the NRF; and Gary Johnson, VP of LP for Vitamin Shoppe and current Chairperson for the LP Advisory Council for the NRF.

This series is truly about educating and informing the Loss Prevention community as a whole about the NRF's LP efforts and how over the years they've developed the largest LP show in North America. Over the last 25 years the conference has grown from 400 attendees to over 3,000 and is supported by an LP Advisory council comprised of 28 senior Loss Prevention executives. These executives volunteer their time to work on various industry issues and spend a considerable amount of time coordinating and managing their annual Loss Prevention Conference held every June. Their 10 Loss Prevention committees cover a wide range of industry initiatives and efforts and help steer the direction of the LP industry.

As part of our commitment of "educating today for growth tomorrow" we're pleased to provide you with this series as every Loss Prevention executive from the single unit world all the way up to the senior roles should be aware of the National Retail Federation's Loss Prevention efforts.

We hope you enjoy this 3 part series.

Part One

The LP News Network


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Vendor Spotlight


Regional Organized Retail Crime Conference to be
Co-Hosted by Safeway and Universal Surveillance Systems on May 23 in Pleasanton, CA

Authorities on Organized Retail Crime to Provide
Comprehensive Discussions on Important Issues

Rancho Cucamonga, CA – April 25, 2012 – The next Regional Organized Retail Crime (ORC) Conference, an instructive conference where leaders in retail, law enforcement, loss prevention and other fields will discuss the latest practices to defeat ORC, will be co-hosted on May 23 in Pleasanton, CA by Safeway Inc. and Universal Surveillance Systems LLC (USS), the largest privately held manufacturer of loss prevention technology in the United States.

Keynote speakers will be from eBay, Department of Homeland Security - ICE, Gap, Barnes and Noble, Safeway and the FBI. The one day conference will feature a number of in-depth educational presentations concerning all aspects of organized retail crime including theft methods, trends, prevention, investigation, legislation and working with law enforcement.

The Regional ORC Conferences were created to fill the need for educational forums on ways to combat the growing incidence of organized retail crime that now affects over 95 percent of retailers, and costs them between $15 billion to $37 billion annually. Because of this, retailers have been forced to invest more each year in loss prevention technology and personnel costs. Regional ORC Conferences have been held throughout the United States and have received high acclaim from their attendees.

USS President and CEO Adel Sayegh said, "Retailers are facing a massive problem as they lose billions of dollars to the plague of organized retail crime every year. These crime rings will skillfully steal thousands of dollars of merchandise in a moment if given the chance. At USS, we have observed the tremendous growth of this problem for our partners and are working relentlessly to combat the evolving methods of ORC thieves. Our Regional Conference is a place for retailers, law enforcement and loss prevention specialists to come together to discuss and exchange critical solutions to stop organized retail crime."

The free, non-commercial event will be open to members of the loss prevention, law enforcement, prosecutorial, judicial and legislative professions. To register, go to For more information, contact
Brittney Port at 1-800-488-9097.

Discounted hotel rates are available at Four Points by Sheraton for May 22 and 23rd for the event. Attendees can reserve rooms at or call 888-627-8072.

For more information, contact:

Scott Richardson
Corporate Communications Manager
Universal Surveillance Systems

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District LP Mgr Sears Indianapolis, IN Sears Holdings Corp.
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Dept Mgr Store LP & Safety Lowe's Moline, IL Lowe's
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Market AP Mgr Walmart Muncie, IN Walmart
DC Mgr AP Home Depot Topeka, KS Home Depot
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Corp. Mgr LP Operations Bloomingdale's New York, NY Macy's
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On the Move: Home of the Industry's Original - Sponsored by Cival Demand Associates

Nicole Accardi was promoted to Senior Director of Loss Prevention for J. Crew.
Joe Guzzone
was promoted to Regional LP Manager - Manhattan and New Jersey for J. Crew.
Brit Hehn
was named District Loss Prevention Manager for Dick's Sporting Goods.
Robert Parker
was named Regional Loss Prevention Manager for Petco.
Kirt Lovett was named Regional Loss Prevention Manager at Dollar General.
Dan Lottes was promoted to Regional Loss Prevention Director for Sephora.

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Interesting how the social dynamics of a small industry mirror, somewhat, the same social dynamics of a family, with the holidays and conferences almost being one in the same, where we're excited to visit with old friends and colleagues, yet cautious about the battle lines business and careers at times necessitate or cause. At the end of the day, it's all about doing what's right for the industry, adding value, helping people, and continuing to help evolve the industry. And while each executive has their individual agendas, it's important to remember that we are all part of one industry and we all share one goal - to guide, nurture, and evolve it.

Just a Thought,
Gus Downing

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