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April 12, 2011

Loss Prevention & Safety Recruiters Since 1983


Our Mission--To Educate, Inform, and Instill a Sense of Community
The LP industry's interactive daily e-mail column where YOU can make postings



Paul Jones
Head of Global
Asset Protection,
eBay, Inc.

Dan Provost
VP US Retail Store and Distribution Center LP,
Staples, Inc.

LP Program Spotlight
eBay's PROACT Team

Know about an event we should feature here? Let us know.



Women in LP Caucus
Mentor Program
Register Here

April 10-12, 2011
Global Supply Chain Summit
Columbus, OH

April 20, 2011
Georgia Retail Association ORC Symposium
Atlanta, GA

NRF-Investigators' Network Meetings
McLean, VA April 20
Houston, TX April 21
Dallas, TX April 28

April 28, 2011
2011 Great Central U.S. Shakeout

April 28, 2011
Retail Council of New York ORC Conference Albany, NY

May 3, 2011

LP Professional Development Call, hosted by the women in LP Caucus
2:00 p.m. Eastern

May 3-4, 2011
NRF LP Legislative Committee Meeting
Washington, DC

May 16-19, 2011
National Level Exercise




October 4-6, 2011

CLEAR/Coalition of Law Enforcement and Retail
2nd Annual Training Conference
Peppermill Resort/Casino
Reno, NV





With Enhanced Technology, Retailers, FBI Renew Efforts to Combat Retail Crime
According to a joint press release by the retail trade associations, the Law Enforcement Retail Partnership Network (LERPnet), a secure national database that allows retailers to share information to combat organized retail crime (ORC), will be undergoing significant enhancements to its functionality. The ISO Crime Analytics is developing and will manage the new system called LERPnet 2.0. The new version is planned to debut at the NRF LP Conference in June. (Source:

U.K. Retail Sales Plunged Last Month
U.K. retailers suffered their worst fall in sales in at least 16 years in March, driving home the fragility of the economy at a time when the Bank of England is considering raising its key interest rate. The British Retail Consortium said Tuesday that sales fell 1.9% in March from March 2010, the fastest decline since the survey was first conducted in 1995. The fall came even though retailers opened new stores. Same-store sales, which exclude that boost, fell 3.5%. (Source:

Indiana Retailers Press for Online State Sales Tax
Indiana's retail lobby urged state lawmakers Monday to pass an online sales tax provision that they said would level the playing field for businesses in the state and raise hundreds of millions of dollars in revenue. But lawmakers gave a lukewarm reception to the proposal likely to spark a backlash from online retailers. A 2007 deal to get Amazon to open its first warehouse in Indiana came with the promise that Indiana lawmakers wouldn't push for an online sales tax, the Indianapolis Business Journal reported. The state leaders brokering the deal also repealed a state law that required companies with a physical presence, including distribution centers, in the state to collect taxes on products used in Indiana. (Source:

VP of Ops Non-Compete Lawsuit Settled at A&P
A&P last week sought to prevent Vitale -- its former vice president of operations who resigned in February -- from taking a similar role at Stop & Shop citing provisions of a non-compete agreement. According to the suit, Vitale walked away from A&P with physical copies of what the retailer termed its "most sensitive information," including a list of stores on its closure watch list, sales information and details of A&P's competitive and restructuring strategies. Vitale had been an employee of Pathmark for more than 40 years and became a regional vice president of operations for A&P when it acquired Pathmark in 2007. Vitale was the second-highest-ranking operations executive at the company. The parties said they reached an agreement during a hearing in U.S. Court here Friday, according to court documents. Terms of the settlement were not disclosed. (Source:

Eight Circuit Court of Appeals, US vs. Rocio Ortiz: Details of a Multi-state ORC Ring
The search revealed eleven large black plastic garbage bags containing 3,442 items weighing 1,195 pounds. Within the bags, the officer found designer clothing with price tags and anti-theft devices still attached, two suitcases, and a bag containing chocolate, purses, watches and perfume, all later valued at $105,616.29. (Source:

Stores Fight Back Against Theft Rings -- Crooks Cost U.S. Retailers up to $30B a year
Ebay, Amazon, Target and other major retailer discuss the potential federal legislation of "e-fencing." (Source:

Sears Feeling Pretty About New Beauty Department
According to Sears, the company decided to expand its beauty departments after the concept tested well in 13 stores across the country in 2010. The departments will include new fixtures in a dedicated space and will give customers access to these popular cosmetics brands at the mall, the new concept will now appear in over 100 stores and These refreshed beauty departments will feature products from such brands as L'Oreal, Maybelline, Revlon, CoverGirl, Sally Hansen, Essie and Nicole by OPI. Additionally, beauty advisers staffing the departments will offer makeup tips and advice to customers who desire assistance in perfecting their look. (Source:

New Hampshire police seek woman accused of shoplifting 14 live lobsters. (Source:

Merchant Analytic Solutions, LLC (MAS) and IDM Software announce Strategic Alliance to Deliver Next Generation Business Intelligence to Retailers

Merchant Analytic Solutions, LLC ("MAS"), a unit of Hilco Trading, LLC, announced it has entered into a strategic alliance with IDM Software ("IDM") to provide retail executives, worldwide, with a next-generation business intelligence solution designed to drive improvements in inventory performance, shrink, margin leakage, customer satisfaction, vendor management, risk counter measures, SKU rationalization, supply chain optimization, and predictive modeling.

The new solution combines the MAS "pm2 -- predictive modeling and profit management strategy" with the IDM "Loss Manager Train of Thought" software application in one user-friendly, multi-level, unified program.

According to MAS Chief Operating Officer and former Vice President of CVS/Caremark, Ernie Deyle, "Pressures on costs and retail price inflation, along with increased risk variables within an organization that can affect shareholder value, make it imperative CFOs explore all untapped opportunities within their data to drive net profit."

Mr. Deyle added, "Successful software tools today must have not only the "potential" to do great things with data, they must be underpinned by a proven strategy to both effectively identify opportunity and leverage it through the closure of gaps in underlying processes, labor and technology. The program, jointly developed by MAS and IDM, provides the optimal solution to accurately predict patterns, monitor and anticipate user needs, isolate and quantify events at the most granular level, provide a road map to mitigate that risk, and ensure the action taken is effective and sustainable."

MAS is a global leader in retail profit optimizing business intelligence tactics. The MAS pm2 profit turn-around program is designed around proprietary algorithms and data assessment techniques to identify sales reducing activity ("SRA") -- the root causes of profit loss -- within a retail enterprise. MAS pm2 provides retailers with the capabilities to execute customized improvement strategies and countermeasures to mitigate losses, and effectively measure and predict future performance.

IDM "Train of Thought Analysis" software enables a retailer to analyze data in a new way that supports their natural investigative process. Results that used to take days and weeks to produce can now be achieved in minutes and hours; all without the need to call upon the assistance of valuable and scarce internal IT time or costly vendor resources. Sean Manion, IDM Vice President of Sales and Operations, North America stated, "We're very excited to be working with MAS. Our objective is to add value across the retailerís enterprise and make their existing teams more productive. The alliance between our companies will bring considerable returns to our clients."

MAS Chief Executive Officer and former President of K-Mart Operations, Donald W. Keeble, said, "In partnering with IDM Software, MAS is able to further round out its core analytical offerings and provide a fully actionable, profit improvement program, designed by retail executives who have a history of providing direct shareholder value and improving overall financial strength. In IDM Software we found a partner who understands retail and has a proven solution that overcomes the inherent constraints of traditional EBR tools."


LP Software, Inc. Announces Loves Travel Stops & Country Stores Chooses LP Software as their Incident Management Provider

Oklahoma City Company to utilize LP Software's industry leading Incident Management software to track and manage all their Loss Prevention, Risk Management & Safety incidents

LP Software, Inc, the leader in web-based Incident Management software, today announced that Love's Travel Stops & Country Stores has selected LPMS-Incident Management to track and manage all their Loss Prevention, Risk Management & Safety incidents.

Love's will leverage the LPMS "On-Demand" Software platform to track, manage and prioritize incidents throughout the entire organization, operating in more than 260 travel stop locations and encompassing over 35 states.

"As a client-focused company we are constantly looking for ways to help our clients minimize risk and effectively manage their Loss Prevention & safety issues." says Brian Eskra, CEO of LP Software, Inc. "LP Software's Incident Management Software fills that role perfectly. This is a great platform to offer our clients, and we believe that it will be a crucial tool in helping them strengthen and streamline their Loss Prevention efforts."

LPMS (Loss Prevention Management System) is a software solution designed to reduce LP and Risk Management's time and effort in finding, responding to, and tracking incidents throughout any size organization. LPMS is a web-enabled, centralized incident management solution that empowers management to control the workflow processes necessary to perform their job efficiently and with accountability. This powerful tool will immediately enable LP/Risk personnel to streamline, manage and track incidents of shoplifting, internal theft, restitution payments, customer accidents, and worker's comp cases.

"LPMS provides an excellent database where video, audio recordings and any documentation relative to a case can be stored indefinitely which is vital for our Loss Prevention department. Overall it has been an essential tool in performing investigations, as well as building cases and performing robust analytical reports." Says Ryan Smith, Loss Prevention Divisional Manager for Love's.

LP Software, Inc. is committed to the development of best-cost, world-class software solutions that revolutionize the retail and HR mission and contribute greatly to the success of our highly valued customers. To learn more about LPMS-Incident Tracking Software or LPMS-Audit software or the Employee Relations Management Software- ERMS, please visit our site at or call us at 708-361-4310.


Upcoming event!
Southeastern ORC Conference
Sponsored by the Georgia Retail Association
Loss Prevention Council
April 20, 2011
AmericasMart, Atlanta, GA


eBay Recognized by Retailers For Collaborative Efforts on ORC Fight

Retailers work with eBay to thwart sales of stolen merchandise as outlined in the most recent NRF Stores Magazine. Someone once said that if all the people of Earth had a common enemy, there would be no war between nations: Everyone would come together to vanquish the threat. As it turns out, most (if not all) retailers have a common nemesis -- and it's the same one that victimizes the world's largest e-commerce site, eBay -- organized retail criminals. Retailers like CVS Caremark, The Kroger Co. and The Home Depot have been helping eBay strengthen its retail asset protection program, PROACT, partly by developing sophisticated filters to identify suspicious sellers so they could be investigated before being allowed to post. eBay currently has more than two dozen complex PROACT filters, most focused on products that retailers report are at high risk for theft. eBay Senior Director of Global Asset Protection outlined his mandate upon joining the brand 2 years ago was simply "to work cooperatively and in unprecedented ways with retailers, provided the issues were real crime issues."  The primary objective, says Jones, is "to keep dishonest sellers and stolen goods off our site." Click here for article.

For further information on PROACT email inquiries to:

eBay Direct - Click Here  -  (notify - info - questions)


Vector Security Takes Top Honors for Industryís Best Website at 2011 SAMMY Awards

Vector Security was honored at the 2011 SAMMY Awards held Tuesday, April 5th in Las Vegas, NV, by capturing top honors for the industry's best website. The 2011 SAMMYs -- which in total received over 125 entries by the electronic security industry's top companies in a variety of advertising and marketing categories -- honors the best sales and marketing achievements produced by the industry. The event is hosted by Security Sales & Integration magazine, and this year marked the 15th consecutive year SSN hosted this competition.

According to Mike Grady, Vector Security's Executive Vice President, and David Merrick, Vector's Vice President of Marketing, the award reflects Vector's commitment to improve the company's position in a number of Internet-based marketing and public relations venues. "While we've had a company website since 1999, this latest revision of our site was a quantum leap from where we've been in the past," says Grady. Merrick adds that the website and other Internet-based marketing initiatives are part of the company's broader goal to capture more attention. "Since releasing our new site in the 4th quarter of 2010,
we've seen a marked increase in viewers who come to our website; but that's not the only Internet-based marketing initiative we're pursuing," adds Merrick. "We're combining that with improved social media presence, to include Facebook, Linked In, Twitter and a Vector Security You Tube channel. Additionally, we are developing aligned Facebook pages for Vector Security branch offices in larger geographic markets, and plan to soon add Wikipedia pages."

Vector's web improvement plans for the balance of 2011 include taking steps to further improve SEO performance numbers in over 80 geographic markets in which the company does business, adding RSS feeds and perhaps blogging capacity, and reformatting the website for optimal viewing on handheld devices. "As more and more people value the ability to access and navigate through websites from smart phones and web-enabled handheld devices, marketers will need to reformat their sites to allow that to happen. Otherwise they will diminish their ability to impact those who prefer using the fast-growing handheld information access devices."

The listing of website improvements Vector Security submitted to the 2011 SAMMY judges included the following:

Best Website Design: Vector Security website 2010 redesign

During 2010, Vector Security made significant improvements to our existing corporate website. First introduced in late 1999, Vector Security's initial website was replaced in August of 2006 and then replaced once more in August 2010. The design on our newest website version includes the following features:

Website Design Features
􀂃 A robust search engine optimization platform was developed for higher ranking performance
􀂃 The development includes an online reputation management platform for monitoring purposes
􀂃 The site utilizes Google Analytics at all levels
􀂃 Unique "Printable" pages and "Email a Friend" modules populate all pages

Goal 1: Additions to Web Content: One of the major goals of this update was to increase the level and quality of our web content, especially as it relates to providing consultative information and advice to both prospective residential and commercial buyers.

Goal 2: Increase Customer Communications Capabilities: The new website design also allows our customers to communicate requests and contact us for a variety of services, including scheduling service calls, system inspections, system moves, applying for insurance premium discounts, submitting referrals, requesting appointments, data changes or ACH billing needs.

Goal 3: Introduce Career Opportunities: Our third goal was to better use our website to attract new people to Vector Security and Vector Security Patrol. In order to do so, we offer prospective employees the ability to view job opportunities, submit applications and resumes, and download job descriptions. The career section also presents the individual career histories of nine VSI employees, who reflect highly successful long-term careers in sales, customer service, central station, installation, service and uniformed guard services.

New Informational Resources
a. Vector in the Community -- About Us Section of Website
This area of the website hosts information about the many types of community activities Vector Security participates in and supports. The goal of the information is to highlight our corporate contributions to worthy charitable causes within our branch office locations.

b. What our Industry Says -- Media Section of Website
This section highlights the opinions of specific industry advocacy groups and industry publications, relating to Vector Security. The content is designed to help position Vector Security as a responsible, highly praised industry leader by a series of non-partial third party groups.

c. Threats that Affect You -- Home Page -- Lower Left Section
In most cases, the reason why residential and commercial prospective alarm users invest in protection is in response to a direct or indirect experience with crime. Our "Threats That Affect You" section presents a series of modern-day security and safety threats and considerations of which people should be aware.

d. Real Customer Experiences -- Home Page -- Lower Left Section
When it comes to considering purchasing a home or business security system, the opinions of existing users can weigh heavily in a prospective customer's decision to choose one vendor over another. Our "Real Customer Experiences" section introduces the experiences of various Vector Security customers in key "moment of truth" scenarios such as alarm dispatching and quick response, communications with our central station, 2-way audio monitoring and a host of other experiences which test the veracity of our services.

e. Saving Lives & Saving Money -- Home Page -- Lower Left Section
This section introduces readers to the ways in which our services can save lives and money. Conversely speaking, the information also presents facts relative to the cost of crime in dollar figures and in lives.

f. How We Reduce False Alarms -- Home Page -- Lower Left Section
Since 2003, Vector Security has remained one of the strongest supporters of false alarm reduction policies and procedures both in word and in deed. As the recipient of the first industry PDQ award, a number of FARA and APCO awards and the 2008 SDM -- CSAA Central Station of the Year, Vector Security is uniquely positioned as a leader in false alarm reduction. We're proud to educate our prospective customers as to the importance of reducing false alarms and dispatches, and to assure them that we are working tirelessly to continue our efforts.

g. Whatís Your Security Risk? -- Home Page -- Lower Left Section
This provides both residential and commercial prospective alarm purchasers with criteria under which they can better analyze their unique security needs.

Share Your Thoughts


Job Opening




Asset Protection Investigator e-Bay, Inc. San Jose, CA e-Bay
Corporate LP Mgr Confidential NYC, NY Downing & Downing
District Loss Prevention Mgr Sears Holdings Corp. Washington DC Sears Holdings Corp.
District Loss Prevention Mgr Sears Holdings Corp. Honolulu, HI Sears Holdings Corp.
District Loss Prevention Mgr Sears Holdings Corp. Redwood City, CA Sears Holdings Corp.
Regional LP Mgr Sears Holdings Corp. Atlanta, GA Sears Holdings Corp.
Director of Investigations Confidential Dallas, TX Downing & Downing
Director of Loss Prevention Confidential Midwest Downing & Downing
National Account Sales Mgr Confidential New York City, NY Downing & Downing
Asset Protection Manager The Home Depot Phoenix, AZ The Home Depot
Asset Protection Manager The Home Depot Metro Northern NJ The Home Depot
Asset Protection Manager The Home Depot Sacramento, CA The Home Depot
Asset Protection Manager The Home Depot Salem, OR The Home Depot
Asset Protection Manager The Home Depot Detroit, MI The Home Depot
Director of Loss Prevention Confidential California Downing & Downing

Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




Regional LP Mgr CVS Caremark Oakland, CA Juju
Loss Prevention Mgr Apple Santa Clara Valley, CA Indeed
Loss Prevention Mgr Sears Holdings/Sears Houston, TX Indeed
Loss Prevention Mgr Sears Holdings/Sears Fort Worth, TX Indeed
Loss Prevention Mgr Loomis Dallas, TX Indeed
Store LP and Safety Mgr Lowes Companies, Inc. Wheelersburg, OH Lowes
Loss Prevention Mgr Sears Holdings Corp Jackson, MS LPJobs
Loss Prevention Mgr Sears Holdings Corp Phoenix, AZ LPJobs
Loss Prevention Mgr Sears Holdings Corp Bakersfield, CA LPJobs
Loss Prevention Mgr Kmart Corporation Vailes Gate, NY LPJobs
Loss Prevention Mgr Kmart Corporation Manassas, VA LPJobs
Loss Prevention Mgr Sears Holdings Corp Cary, NC LPJobs
DC Loss Prevention Mgr Kmart Corporation Newnan, GA LPJobs
Regl Supply Chain AP Mgr The Home Depot Chicago, IL LPJobs
Regl Supply Chain AP Mgr The Home Depot Cincinnati, OH LPJobs
Loss Prevention Mgr III Army/Air Force Exchange Fort Irwin, CA AAFES

None to report.

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Seems like the longer a process goes, the harder it is for everyone to stay focused on the initial purpose and maintain the enthusiasm as when it began.  Time and difficulty have their impact, but maintaining the passion and enthusiasm is up to each person.  With the last step seemingly the easiest, it is usually the most critical step of all and many tend to approach it as if it is a mere formality when, in reality, that last step can be the biggest and, if you do not watch out, it could be a step right off the cliff.

Just a thought
Gus Downing

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