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April 4, 2012 SUBSCRIBE

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Kirby Sabey was promoted to National Loss Prevention Manager (North America & Australia) for the Fossil Corporation. Before his promotion, Kirby was the Senior Regional Loss Prevention Manager of Fossil for almost three years. Previously, Kirby spent almost five years with Target, working as first a Loss Prevention Manager, then a Market Investigator for Organized Retail Crime. Congrats Kirby!

The Apple mojo - changing retail forever. Part library, part community center, part coffee shop (without the coffee) and occasionally a concert hall for Mac-loving musicians. And experts say this blend of commercialism and community is influencing everything from the Disney Store to AT&T retail outlets. Meticulously designed with stone floors imported from the same Italian quarry, custom made maple tables made to conceal cash drawers, and stainless steel wall panels imported from Japan (see Uniglo's use of stainless steel) - the level of detail is incredible. Using the Ritz Carlton customer service guidelines as their model the Apple philosophy is simple: If people are going to spend a lot of money, they want to be treated well. (Source boston.com)

From time-delay lock safes to facial recognition Colorado businesses are taking steps to prevent robberies. Walgreens recently installing 149 safes that can't be opened immediately at its stores in Colorado and Wyoming in an effort to reduce robberies. Reducing robberies in other markets by 85% as a result of these new safes Walgreens is expanding the program. Banks are starting to use facial recognition software and the article points to 3VR's program and their Crimedex collaborative online network as a tool. This article covers a wide range of suggestions and comments from Joe LaRocca, Senior Advisor for Asset Protection for the National Retail Federation. (Source coloradoan.com)

The Department of Homeland Security is building an "All-Star Cybersecurity Team". "You don't build a championship team with double-A ball players; we're recruiting a team of major leaguers," remarks Mark Weatherford, Homeland Security's deputy undersecretary appointed by Secretary Janet Napolitano last October. He discussed this aspect of his approach and more at the recent RSA Conference. (Source govinfosecurity.com)

April Is Distracted Driving Awareness Month And the National Safety Council has an urgent request for all drivers: Make April the month you ditch the cell phone – and distracted driving – while behind the wheel. Employers can celebrate Distracted Driving Awareness Month by implementing total bans on cell phone use while driving for all employees. Employers can access NSC's free Cell Phone Policy Kit for help enhancing their policies. (Source ehstoday.com)

The Port Authority of New York is hiring its first Chief Security Officer (CSO) to oversee a new stand alone security department. The department will be in charge of security at all the agency's facilities, from the World Trade Center to John F. Kennedy International Airport, according to a news release. "The Port Authority is responsible for some of the world's most critical transportation assets," said Port Authority Chairman David Samson. "Our creation of a centralized security department, overseeing the Port Authority's policing and our other security resources, will enhance our billions of dollars of investment in security infrastructure, improve security communications and responsiveness, and add to our security efforts." (Source securitydirectornews.com)

Tiffany celebrates its 175th anniversary, opening new stores and growing in the world markets. Tiffany is looking to increase sales in the UAE by five or six times, increasing advertizing, renovations and new stores. Global sales increased at Tiffany by 18 per cent, net profits increased 19 per cent compared to last year. (source thenational.ae)

Gap opening 2 stores in Africa. The Gap will establish its first presence in Africa, opening new stores in Johannesburg and Cape Town. Gap is counting on marketing themselves to the high end consumer, the same pants here in the United States costing $60 will be priced at $130. The Gap believes that part of the increased pricing strategy is to cover the cost of shipment and import duties; they have used the same strategy in the emerging Asia market. (source marketwatch.com)

Shoplifter who shot two Kmart Loss Prevention agents, slightly injuring them, in Roseville, MI., last week has been identified. Ernest Willie Ford , who is 5-foot 10-inches tall and weighs 210 pounds, walked into the store and started stealing DVDs and other miscellaneous electronic devices. He hid them beneath his sweat shirt, police said, and was about to leave the store when he was stopped by store security agents who tried to take him into custody. "While they struggled Ford pulled out a silver-plated revolver from his pants and shot one time at one of the store security," Berlin said. "The bullet hit the floor near the loss prevention agent and fragmented. Ford shot again and two of the agents were struck, slightly injuring both of them, Berlin said. Ford then ran to a Chrysler Sebring which was driven by a black female and they fled at a high rate of speed. The women was apprehended and the male suspect got away. (Source theoaklandpress.com)

Cyberattacks are starting to eclipse terrorism as a threat to the country, say top officials from the Federal Bureau of Investigation. "You'll see a greater prevalence of cyber-related offenses, including cyber-terrorism," predicted Ralph Boelter, assistant director of the counterterrorism division at the FBI. There has not yet been a major cyber-terrorism attack in this country, he said, adding, "But that's not to say we're not preparing for it." (Source csoonline.com)



$480,000 jewelry store burglary at Apex Jewelers, in Parker, Colorado, last week with the suspects going thru an adjacent vacant business to gain entry through a common wall. Parker Police detectives have recovered still images related to that store burglary. (Source 9news.com)





Bergner’s Associate involved in the theft of $16,000 of merchandise. Quincy, Illinois Police arrested an employee of Bergner’s as well as a male suspect in connection to a series of theft over the past 30 days. (source quincyjournal.com)

Quarterly Same Store Sales Results


Pep Boys 4Q up 0.8% with sales up 5.9%
 
 









 




 



Know about an event we should feature here?
Let us know.



2012 International Organization of Black Security Executives

Spring Conference
April 18-20
Chicago, IL

Click here
for more details.
 



Retail Fraud 2012

Largest Retail Fraud & LP conference in Europe

Novotel West, London

April 19, 2012

Click here for details
.

 








2012 Retail
Loss Prevention
Conference

x
September 12, 2012
International Centre

Contact
events@retailcouncil.org
 




Watch for our article the day after each event!



Washington State Organized Retail Crime Alliance (WSORCA)

Annual Training Conference
October 18, 2012

To register visit:
www.wsorca.org
 





















































 









 




Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession.

Learn more here
 



 


eBay Supported Investigation Leads to Employee Arrests

eBay Global Asset Protection team supported criminal investigation leads to arrest of Utah based Pawn shop employees. The three suspects were charged in 3rd District Court with engaging in a pattern of unlawful activity, a first-degree felony, and money laundering, a second-degree felony. According to court records, the group worked at Fast Cash Pawn, Salt Lake City and they would buy items from the public that they knew were stolen and either re-sell them in the pawn shop or put them up for sale on eBay, said Sandy Police Sgt. John Arnold. In some cases, the group took stolen merchandise in exchange for gift cards that were also stolen, Arnold said. On several occasions in 2011, detectives came across suspects who were accused of stealing from retail stores "and either exchanging the stolen merchandise for store gift cards, which they subsequently pawned, or pawning the merchandise directly". Investigators determined that Fast Cash had purchased 2,567 gift cards, but only 22 of those purchases were recorded in a statewide database as required by law. Click here for full article.

For further information on PROACT email inquiries to;
PROACT@eBay.com
 

eBay Direct - Click Here  -  (notify - info - questions)



 


 

WG Security Products - Learn about your external business partners series --  Coming next week.          Neil Watanabe, CFO for Anna's Linens - The Journey from LP to CFO  -- Coming next week.


Part Two: LAAORCA Session - Retail Loss Prevention & Asset Protection; So, what do we do?

Suni Shamapande - Divisional Vice President Loss Prevention, Sears Holdings Corp., and President of the IOBSE (the International Organization of Black Security Executives). In this session Suni talks about the history of how retail evolved from Security to Loss Prevention and Asset Protection. He clearly defines the roles and differences and bridges the gap between the public and private sector. Suni presents a clear and precise case on how the public sector's response to property crime directly correlates to other, more serious crime trends and makes a great case for why the public sector law enforcement industry should indeed take retail-property crime seriously. It's a great model to use for any retail LP executive that's trying to increase their local law enforcement's involvement. It’s worth showing to your local law enforcement partners. Stay tuned tomorrow for the final episode.


The LP News Network






Upcoming Release Dates!
 

Coming next week         WG Security Products - Ed Wolfe & Graham Handyside
Learn about your external business partners series
 
Coming next week   Neil Watanabe, CFO, Anna's Linens
The Journey from LP to CFO - Leadership & Development Series
 

Share Your Thoughts                  Sponsor this Section of the Daily


 

Kirkwood, Mo., police bust ORC fencing operation that hired drug addicts to steal merchandise from retailers. Detective Dave Smith said warrants are pending for receiving and possessing stolen property on a man in his 50s who was arrested after he allegedly hired drug addicts dependent on heroin to steal merchandise from area businesses. Various retailers, most of which were big box stores such as Target, TJ Maxx, Shop-N-Save and Walmart, were targeted by the thieves on an almost daily basis, Smith said. One allegedly posed as a store employee in uniform to gain access to the rear stock rooms of one of the businesses to commit thefts, Smith said. The investigation is still ongoing. (Source stltoday.com) (source fox2now.com)


 
Excerpts from GAO-11-675:  Efforts to Combat Organized Retail Crime

The U.S. Government Accountability Office ORC report June 2011

Leading Online Marketplaces Have Taken Steps to Combat e-Fencing, but It Is Unclear If Additional Federal Action Is Warranted

eBay, the Largest Online Marketplace, Has Recently Taken Steps to Deter e-Fencing, but Varying Business Models and Available Resources Impact Efforts of Other Online Marketplaces

Continued from yesterday

eBay has also created tools to aid in providing law enforcement with access to information. eBay’s Law Enforcement Portal allows state, local, and federal law enforcement to request information from eBay on users suspected of selling stolen merchandise. The company allows all vetted LE agencies to use the Portal to investigate possible illegal activity on the site, including the sale of stolen goods, and eBay reviews all requests to ensure they comply with eBay’s privacy policy. According to eBay officials, it approves about 99 percent of requests, responding within 48 hours with the name, address, Internet Protocol (IP) and email addresses, any additional contact information, shipping information, listing and sales data, and user history over the last 2 years. In 2010, eBay received 603 requests through the portal. eBay also built the Law Enforcement eRequest System to allow law enforcement to submit requests for information and court orders electronically. Since inception in November 2010, 1,601 requests or court orders have been submitted by law enforcement in North America. Additionally, all law enforcement can access eBay information through LeadsOnline, an online, property-crimes database. eBay provides access to listing and sales data through LeadsOnline automatically, providing law enforcement with another investigative tool. Through the database, law enforcement users of the system can get basic seller information from the past 3 months. In 2010, 2,090 law enforcement agencies conducted 12,990 eBay related searches on LeadsOnline. For more detailed information, law enforcement agencies are to contact eBay directly.

In addition to its retail and law enforcement efforts, eBay has also implemented and improved a series of procedures designed to verify seller information, proactively flag suspicious listings, and further protect buyers. These efforts are independent of retailer or law enforcement requests. These efforts include:

• Enhanced seller vetting: Starting in October 2010, eBay verifies users’ names, addresses, and phone numbers, and restricts new seller activity until the seller builds a good business record on eBay.

• Filters: eBay utilizes thousands of rule-based filters that search for suspicious listings. Filter variables can be seller based (financial, user information, feedback), item based (category, pricing, keywords), or risk based (internal losses, risk models).

• Exception reporting: eBay runs 17 monthly exception reports on over 100 categories of commonly stolen products such as gift cards, health and beauty aids, and infant formula. These reports are designed to identify sellers who may have a high volume of sales in several retail high-theft categories for further review or monitoring by eBay. From January 2010 through March 2011, eBay has proactively reviewed 490 sellers, 237 of which were deemed "bad actors," compared with 2,870 requests received from retailers and law enforcement, 220 of which were deemed "bad actors."

• Payment holds: Through PayPal, eBay has instituted a 21-day hold on funds to new accounts so that proceeds from the sale of merchandise are not available until the hold expires. eBay believes this is an effective deterrent to the listing of stolen merchandise online as thieves generally look for a quick way to convert merchandise into money.

• Seller messaging: To remind sellers of eBay’s rules related to certain products, such as infant formula, eBay provides specific messaging if a seller is trying to list the product. For example, sellers of infant formula are reminded that they must include the expiration date of the formula in the listing and that it is against eBay’s policies to sell expired infant formula. These efforts are intended to protect consumers from purchasing potentially expired products but may also provide an additional deterrent to those knowingly selling expired products.

Retailers and law enforcement alike indicated that eBay’s recent efforts have been effective at facilitating information sharing during ORC investigations. Three of the 5 retailers and 6 of the 10 state and local law enforcement agencies we interviewed are members of their respective eBay programs, as are members of FBI and ICE. Several indicated that the company is timely and effective in providing requested user information, and both groups commented that eBay’s commitment to information sharing is a significant change from a more contentious relationship previously. eBay’s recent efforts to increase its cooperation with retailers and law enforcement have been voluntary on the part of the company. Several retailers, and eBay itself, credited its Senior Director of Global Asset Protection—an individual with a retail loss prevention background—with developing the more open environment at eBay. Two retailers we interviewed—one PROACT member and one non-member—as well as two retail associations, cited specific concerns about eBay’s maintaining its long–term corporate commitment to the PROACT program. In response, eBay officials reiterated the company’s long-term commitment to PROACT, noting that the program maintains buy-in from senior corporate officers and is part of a larger effort to enhance working relationships with retailers.
(Source gao.gov)


Continued tomorrow
 

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow


Job Opening


Company


Location


Origination
 

National Accounts Mgr Universal Surveillance Systems Tennessee Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems Ohio Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems Northern California Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems Oregon/ Washington Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems Kansas/ Nebraska Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems New York Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems Boston, MA Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems New Jersey Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems Houston, TX Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems Minneapolis, MN Universal Surveillance Systems
LP XBR Analyst Urban Outfitters, Inc. Philadelphia, PA Urban Outfitters, Inc.
Account Program Coordinator Vector Security Northern New Jersey Vector Security

Dir of Loss Prevention

Confidential

Midwest

Downing & Downing

Dir of Loss Prevention Confidential Southern Florida Downing & Downing
Dir of Loss Prevention Confidential Dallas, TX Downing & Downing

National Acct Sales Mgr

Confidential

Chicago, IL

Downing & Downing

Asset Protection Mgr

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Mgr The Home Depot Metro Northern  The Home Depot
Asset Protection Mgr The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing

Be the first "Employer of the Month"

 

Today's Daily Job Postings from the Net - Appearing Today Only
 

Job Opening

Company

Location

Origination

Assistant Director of AP Goodwill Industries San Francisco, CA Goodwill Industries
Territory LP Mgr Hometown Stores Hoffman Estates, IL Sears Holdings Corp.
Territory LP Mgr Hometown Stores Indianapolis, IN Sears Holdings Corp.
District LP Mgr Kmart Charleston, WV Sears Holdings Corp.
Loss Prevention Mgr Kmart Jefferson City, MO Sears Holdings Corp.
Loss Prevention Mgr Sears Bakersfield, CA Sears Holdings Corp.
Dept Mgr Store LP & Safety Lowe's Egg Harbor Township, NJ Lowe's
Dept Mgr Store LP & Safety Lowe's Burlington, NC Lowe's
Dept Mgr Store LP & Safety Lowe's Voorhees, NJ Lowe's
Dept Mgr Store LP & Safety Lowe's Oceanside, CA Lowe's
Asset Protection Mgr Home Depot Aspen Hill, MD Home Depot
Regional LP Mgr CVS Caremark California CVS Caremark
Regional LP Mgr Forever 21 Chicago, IL Forever 21
Loss Prevention Mgr PNC Philadelphia, PA PNC
Safety and Health Mgr Starbucks York, PA Starbucks
Safety and Health Mgr Starbucks San Bernardino, CA Starbucks


 

Kirby Sabey was promoted to National Loss Prevention Manager (North America & Australia) for the Fossil Corporation.
Robert Hernandez
was named District Loss Prevention Manager for National Stores.
 

Post Your New Job or Promotion! Click Here


 

Nine Things Never to Say to Your Boss "Think before you speak" is always a good policy -- and at work it's even more important. Saying the wrong thing to your boss can do serious damage to your career -- and some of the things bosses don't like to hear may surprise you. (Don't be a Negative Nancy)

Gratitude May Diffuse a Difficult Boss's Toxic Behavior If you think your boss is a monster, researchers might have some surprising advice for you: Show a little gratitude. A new study suggests that gratitude is a valuable tool for employees in the workplace -- especially for those who report to an insecure, belligerent or otherwise difficult boss.
(Say thank you)
 
Building Effective Teams Isn't Rocket Science, But It's Just as Hard Building high performance teams is a challenging and complex undertaking. That having been said, there are four key guiding thoughts that can materially improve your odds of success.  (four guiding thoughts)

Good Managers Lead Through a Team We consider the ability to manage a team so important that, in a recent book, we made it one of the "3 imperatives for becoming a great leader." These three imperatives are "Manage your team," "Manage yourself," and "Manage your network." Here's how to do these. (Let's go team!)
 

Share your thoughts.


 

It's not what you say today that matters as much as what they remember you said and what you meant three months from now. Very few of us are quick enough to catch the hidden messages or real intentions in a conversation and when camouflaged in humor it's almost impossible to respond to. And with all the LP shows in front of us we'll all be thrown into a sea of words that will take months to untangle. Leave it to say that if you can focus on speaking from your heart with the passion you have for what you do while combining it with your particular subject mater expertise then you will have done your best job and then it really won't matter what all those hidden messages were.

Just a Thought,
Gus Downing

 

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