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April 3, 2012 SUBSCRIBE

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At 10:30 a.m. yesterday a man "calmly walked into a grocery store" went to the customer service counter and told employees "I just shot some people". Minutes later Alameda police and a security guard detained him outside the Safeway store. An hour before he had shot and killed seven and injured three students at a quiet Christian College in Oakland, CA. In today's world every employee needs to be trained for the worst case scenario. (Source

Global Payments CEO says the 1.5 million accounts data theft did not involve any merchant systems or systems belonging to sales partners. "Importantly, investigation to-date has revealed that the theft involved Track 2 card data only. We do not believe, Track 1 card data was taken or that cardholder names, addresses, Social Security numbers for consumer banking information was obtained by the criminals," Garcia said repeating the company's earlier statement on the breach. Based on an investigation of the intrusion, "we believe that this incident is contained," he said. But that doesn't match what the credit card companies released. Visa and Master Card both indicated Track 1 data was in fact released. (Source

2010 check fraud losses reached $893 million according to Dec. 2011 American Banking Association survey and technology is making it even easier to pull off. The prevalence of mobile and wireless technologies and the increasing ease of access to high-quality printing and duplication technology are making it easier for criminals to steal credentials, alter check numbers and create counterfeit checks. Charles Andrews, director of security and investigations at TeleCheck, a division of First Data, says the key to staying on top of ever-shifting check fraud tactics and tracking down the criminals is maintaining strong relationships with not just internal risk assessors but also law-enforcement agencies across the country, including the Secret Service. His team's accomplishments were noted by the U.S. Marshals Service, which invited Andrews and his team to train its investigators on financial crime investigation tactics. (Source

"Multiple people" were injured after a small plane crashed into an Orlando area Publix supermarket Monday evening. "All customers were evacuated safely and all Publix associates are accounted for," Publix spokesman Dwaine Stevens said. Two victims, both with third-degree burns, were being treated at the scene. There was some "structural damage to the store's roof," Stevens said, but little else was affected. (Source

Dollar General to open its 10,000th store in California. It plans to open 625 stores this year. With last quarter same store sales up 6.5% they're going strong. Chris McDonald, their Senior Director of Loss Prevention has built a strong team and created an ORC team as well since joining them. (Source

Supreme Court Ruling Allows Strip-Searches for Any Arrest The Supreme Court on Monday ruled by a 5-to-4 vote that officials may strip-search people arrested for any offense, however minor, before admitting them to jails even if the officials have no reason to suspect the presence of contraband. (Source

LexisNexis® Launches Multi-factor Authentication Solutions to Help Mitigate Identify Theft and Fraud. Addressing market needs for stronger, risk-based user authentication, LexisNexis® Risk Solutions yesterday announced the availability of two new Multi-Factor Authentication (MFA) solutions to help financial services, health care, government, and retail organizations authenticate individuals who perform repeated high-risk, high-value transactions through remote channels, including the Web, mobile and voice. (Source

New Jersey's new policy requiring retailers to get the ZIP codes of every customer buying a gift card has led to American Express pulling its cards from the state's convenience stores, grocery stores, and pharmacies. New Jersey's Treasury Department will soon require retailers to collect the zip code information as part of the state's unclaimed property law. The state believes it can then lay claim to the value of any card not redeemed after two years, the news outlet reported. The new requirement has spurred a lawsuit filed by, among others, American Express and the New Jersey Retail Merchants Association. The case is currently being litigated, but an injunction against ZIP code collections was lifted in March, according to the AP. John Holub, president of the New Jersey Retail Merchants Association, said the law poses serious administrative burdens to businesses and potential problems for consumers. "Retailers and gift card issuers like American Express have had serious concerns about the escheat law since it was passed nearly two years ago," he said. "I fear many retailers are likely to follow American Express' lead because the legal risk, technological burden and steep cost of complying is simply too great." (Source

The FDA is increasing its fight against pharmaceutical cargo theft and will be assessing industry responses thru its new Cargo Theft Response Team (CTRT). Increasing scrutiny of industry actions the US Food and Drug Administration hopes to protect patients from stolen pharmaceutical products. Mostly thru focusing on communications between internal units of the FDA, police forcers, and the companies involved and be assessed by CTRT. (Source

There are 11 senior Loss Prevention positions available in the U.S. market presently. Which marks a strong start for the new hiring season and if it's any indication of how the year will fare it may be a good one for senior level positions. Once again, and as always, most will be impacted by the lack of or very minimal relocation assistance.

Sales appear to be very strong this spring season and it may end up being the strongest since 2007. At least we can hope. As early numbers show consumers are out and spending.

Australian Grocery store competition and slow sales driving down prices and cutting labor force. Metcash Ltd., the largest grocery chain in Australia will reduce its workforce by 8.5% or 478 jobs to help reduce costs. Margins driven by lower price competition from Woolworth and Coles are taking a toll on profits, causing Metcash to close 15 stores. (source

St. Petersburg Trio steals 21 handbags. The handbags valued at $4,442 were simply picked up by the three suspects then walked quickly to the store’s exit, where Macy’s Loss Prevention was quickly on the scene. (source

Easter Bunny arrested for theft of $1600 in DVD’s. Justin Medema was entertaining at a senior center in Cleveland, upon completion of his shift as the Easter Bunny; police arrested him on a felony theft warrant, stemming from a theft of DVD’s and movies from a nearby Sam’s Club. (source




Know about an event we should feature here?
Let us know.

2012 International Organization of Black Security Executives

Spring Conference
April 18-20
Chicago, IL

Click here
for more details.

Retail Fraud 2012

Largest Retail Fraud & LP conference in Europe

Novotel West, London

April 19, 2012

Click here for details


2012 Retail
Loss Prevention

September 12, 2012
International Centre


Watch for our article the day after each event!

Washington State Organized Retail Crime Alliance (WSORCA)

Annual Training Conference
October 18, 2012

To register visit:



Northern Michigan University, located in Michigan’s incredible Upper Peninsula, offers one of the only baccalaureate loss prevention management programs in the United States. It is offered completely online and accepts up to 92 transfer credits. An affordable investment into a dynamic and growing profession.

Learn more here




WG Security Products - Learn about your external business partners series --  Coming next week.          Neil Watanabe, CFO for Anna's Linens - The Journey from LP to CFO  -- Coming next week.

LAAORCA Session - Retail Loss Prevention & Asset Protection; So, what do we do?- Part One

Suni Shamapande - Divisional Vice President Loss Prevention, Sears Holdings Corp., and President of the IOBSE (the International Organization of Black Security Executives). In this session Suni talks about the history of how retail evolved from Security to Loss Prevention and Asset Protection. He clearly defines the roles and differences and bridges the gap between the public and private sector. Suni presents a clear and precise case on how the public sector's response to property crime directly correlates to other, more serious crime trends and makes a great case for why the public sector law enforcement industry should indeed take retail-property crime seriously. It's a great model to use for any retail LP executive that's trying to increase their local law enforcement's involvement. It’s worth showing to your local law enforcement partners. Stay tuned tomorrow for part two.

The LP News Network

Upcoming Release Dates!

Coming next week         WG Security Products - Ed Wolfe & Graham Handyside
Learn about your external business partners series
Coming next week   Neil Watanabe, CFO, Anna's Linens
The Journey from LP to CFO - Leadership & Development Series

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Austin police bust the largest fencing operation in Texas - with 8 people involved - they busted one female selling tens of thousands of dollars in shoplifted laundry detergent, batteries, shampoo, and other cosmetic items at flea markets and from her southeast Austin home and in Mexico. Maria Villegas, 40, has been charged with organized retail theft, a state jail felony. Travis County Jail records indicate that she is no longer in custody. Police say Villegas and her husband, 48-year-old Nicholas Villegas, were selling massive quantities of stolen items for profit. Police are still searching for Nicholas Villegas and have issued arrest warrants for six other suspected accomplices, officials said. H-E-B and Target were involved in the investigation. Austin police Officer Dustin Smart says stolen goods with an estimated worth topping $50,000 was stolen from Austin-area outlets and $35,000 in goods were found in a home raid. (Source (Source (source

Target's advanced surveillance capabilities helps police in Southington, Ct. tie a one man ORC thief to multiple armed robberies at Cumberland Farms convenience stores. Officers served a warrant on Michael G. Chapman, 33, at Bristol Superior Court last week in connection with both a shoplifting theft at the Target store on Executive Boulevard in February and an armed robbery at the Cumberland Farms convenience store on Queen Street in December 2011. "Surveillance footage of his Jeep Cherokee that was recorded and provided by officials with the Target asset protection department showed the connection to the December armed robbery," Southington Police Sgt. Lowell DePalma said Monday. "With their help, we were able to collect evidence that tied him to both cases, as well as a third armed robbery that took place in Wolcott." (Source

North Attleboro, MA. ORC couple busted stealing merchandise from Ulta Beauty store off Route 1 Saturday after stealing from the same store the Thursday before. Inside his car, police say they found more than $900 worth of clothing allegedly stolen by the pair from four stores at Emerald Square mall in North Attleboro. Jamie Lynn Medeiros, 23, of Fall River, was arraigned Monday in Attleboro District Court, where she was ordered held in jail without bail because she is on probation for a similar crime in which she was given a suspended jail sentence. Medeiros was arrested with an acquaintance, Steven Carvalho, 28, of Fall River. Carvalho, who has previously served jail time for unarmed robbery and larceny, was ordered held in jail on $3,000 cash bail. Follow up may be in order for any ORC team looking at losses in that area. (Source

Identity theft ring leader pleads guilty to 50 felony counts for stealing numerous identities to buy high-end goods he then sold on eBay and Craigslist. Between March 29, 2004, and April 15, 2007, Aragon led a crime ring that included his wife, Clara Aragon, and six co-defendants. One of them, hacker Guy Itzak Shitrit, 28, of Miami would obtain victims’ credit card numbers and used them to encode forged credit cards. Christopher Aragon and his co-defendants used the credit profiles and personal identifying information of victims to make fraudulent California driver’s licenses, credit cards and gift cards, according to the DA. Christopher Aragon hired women to shop for him. They traveled throughout California and to Las Vegas to purchase the goods. Most of the ring has already been sentenced. (Source

Possible ORC connection - Husband and wife couple busted stealing baby formula and Tide from Genuardi's in Wynnewood. PA. (Source

Colorado Deputy DA says ORC rings are using stolen cars to transport stolen items and those stolen cars are popping up at crime scenes. They're also being taken apart and sold for parts. So basically they're connecting auto theft with ORC. As did the author of the book Black Market Billions - How ORC funds Terrorism. (Source

Colorado's full Senate may vote this week on their ORC bill that toughens penalties. (Source

Identity Theft suspect’s death leads to funeral drive-by shooting in Miami. A 21 year old man, believed to be gang connected stole a credit card, used it at the Aventura Mall, and then was chased by security through a parking garage, which lead to him jumping over a railing fatally landing 25 feet below. A rival gang is believed to be responsible for shooting 14 people outside the South Florida funeral home. (source

Excerpts from GAO-11-675:  Efforts to Combat Organized Retail Crime

The U.S. Government Accountability Office ORC report June 2011

Leading Online Marketplaces Have Taken Steps to Combat e-Fencing, but It Is Unclear If Additional Federal Action Is Warranted

eBay, the Largest Online Marketplace, Has Recently Taken Steps to Deter e-Fencing, but Varying Business Models and Available Resources Impact Efforts of Other Online Marketplaces

Recently eBay, the largest online marketplace, has begun a series of efforts designed to prevent the sale of stolen merchandise on its site. The site maintains a “prohibited items” list designed to prevent the sale of items subject to federal regulations—including firearms, alcohol, and tobacco products—and other items unlicensed for sale, including stolen property. However, eBay’s recent efforts have been designed to make it more responsive to requests for information from both retailers and law enforcement, both of which usually need seller information from eBay to link stolen merchandise to specific people. Prior to its recent efforts, eBay provided seller information to retailers and law enforcement when it was legally required to do so through a subpoena, or other appropriate legal process. In early 2008, eBay began to change its approach to the issue of ORC, recently developing a series of initiatives designed to more easily provide information to retailers and law enforcement alike.

For retailers, eBay developed the PROACT program, providing a way for retailers to quickly submit and receive information on eBay sellers they suspect of selling stolen merchandise. The program currently has 300 members. All retailers can submit a request for information on a seller to eBay, and as of January 2011, eBay had received 2,340 requests for information. eBay’s PROACT investigators can provide information requested, such as name, address, and seller history. eBay PROACT investigators may also help retailers with their investigations by providing them with an undercover account, which may be used to purchase merchandise they suspect is stolen to help build a case, linking confirmed fraudulent sellers—”bad actors,” in eBay terms—to other users or accounts, and taking action on user accounts, such as suspending them or pursuing criminal action against them in concert with retailers and law enforcement.

eBay also provides retailers with:

• eStop: On every product page, eBay has placed a "Report Item" link, providing a mechanism to report a listing violation, including stolen property. eBay has indicated eStop has been used three times since it was implemented in early 2010. However, eStop requires retailers who want a listing removed to affirm that the specific listing is stolen. Often, they cannot make this affirmation without additional information about the seller from eBay, which is one of the reasons why eBay believes the tool has been used infrequently.

• Exception reporting: For PROACT member retailers, eBay is to create customized “exception reporting” for those who request it. eBay will work with these retailers to build reports on products frequently stolen from their stores. As of May 2011, eBay has created these reports for nine retailers. The reports provide retailers with information showing the top suspicious sellers of high-risk items based on quantities, price points, and high-theft areas. One retailer we interviewed uses these reports to identify sellers that warrant additional investigation—internally and within eBay—to determine if the products that are being sold have been stolen from their stores.

Continued tomorrow

Do you have an ORC case to share? Publishing it educates the LP & retail community which might fuel even more jobs and funding.
Share your ORC news and help the industry grow

Job Opening




National Accounts Mgr Universal Surveillance Systems Tennessee Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems Ohio Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems Northern California Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems Oregon/ Washington Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems Kansas/ Nebraska Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems New York Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems Boston, MA Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems New Jersey Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems Houston, TX Universal Surveillance Systems
National Accounts Mgr Universal Surveillance Systems Minneapolis, MN Universal Surveillance Systems
LP XBR Analyst Urban Outfitters, Inc. Philadelphia, PA Urban Outfitters, Inc.
Account Program Coordinator Vector Security Northern New Jersey Vector Security

Dir of Loss Prevention



Downing & Downing

Dir of Loss Prevention Confidential Southern Florida Downing & Downing
Dir of Loss Prevention Confidential Dallas, TX Downing & Downing

National Acct Sales Mgr


Chicago, IL

Downing & Downing

Asset Protection Mgr

The Home Depot

Phoenix, AZ

The Home Depot

Asset Protection Mgr The Home Depot Metro Northern  The Home Depot
Asset Protection Mgr The Home Depot Salem, OR The Home Depot
Regional LP Director Confidential Los Angeles, CA Downing & Downing

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Today's Daily Job Postings from the Net - Appearing Today Only

Job Opening




LP and Safety Mgr/Director Goodwill Canton, OH Goodwill
Loss Prevention Mgr Sears Humble, TX Sears Holdings Corp.
Loss Prevention Mgr Sears Aurora, IL Sears Holdings Corp.
Dept Mgr Store LP & Safety Lowe's Greensboro, NC Lowe's
Mgr AP Walmart Williamsburg, VA Walmart
Market AP Mgr Walmart Cleveland, OH Walmart
Asset Protection Mgr Home Depot Tacoma, WA Home Depot
District LP Mgr TJ Maxx Marlton, NJ The TJX Companies, Inc.
District LP Mgr Marshalls Chicago, IL The TJX Companies, Inc.
Mgr, Loss Prevention Big Lots! Tremont, PA Big Lots!
Mgr of LP Physical Security Kohl's Menomonee Falls, WI Kohl's


Kirby Sabey was promoted to National Loss Prevention Manager for the Fossil Corporation.


Post Your New Job or Promotion! Click Here


Two Questions We Should Ask More at Work Sharon Feder, COO of Mashable, has done well climbing the corporate ladder. In four short years, she advanced from Assistant Editor to Managing Editor to Publisher to Chief Operating Officer. How did she do it? By asking these two questions. (Let people take a chance on you)

5 Tactics to Tame Your Inbox Avalanche Email is not going anywhere soon. But new social tools will augment email and may help reduce overload, but only if they are used properly. Here are some practical solutions for using email and activity streams together at work.
(Listen to Johnny Cochran)
The Hidden Skills in Your Most Reliable People When you need something done -- and done right -- you probably know who you can count on. Even at work, most people have someone they can call on at a moment's notice.  (Conscientious star performers)

3 Questions to Keep Your Employees Engaged and Passionate "What should I do with my life?" is the question many people ask themselves when they hit a crossroads. As leaders, we want to make sure that when employees hit a crossroads we have an answer that keeps them excited to stay at the company. (#3 is the most helpful)

Share your thoughts.


The age of the email has truly changed the way humans communicate both personally and professionally, with emails becoming that fast pitch right down the middle and stinging the catcher's hand when they least expect it, and oftentimes first thing in the morning before you've even had time to drink your first cup of coffee. It has almost become an accepted practice for many to compose their negative or conflicting thoughts about the days' events or conversations and push that send button after everyone has left so they don't have to face the receiver and so that they can almost act innocent the next day as if some imposter sent it the night before. It's almost as if the email world has offered some sort of anonymity to senders, even when it comes from their own address.

Just a Thought,
Gus Downing


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